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General FAQs
Appendix A • Frequently asked questions (FAQs)
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1035978-0001 Revision A
1. What geographic area is covered by the service?
As of this printing, the 48 continental states and Puerto Rico are
covered by the service. Check our web site,
www.myDIRECWAY.com, to see the current coverage area.
2. Can I use the same dish for my DIRECWAY service
and my DIRECTV services?
Yes, the system has an upgrade kit that you can install on your
existing dish in order to receive DIRECTV services.
3. Why is there a requirement that the satellite dish be
professionally installed?
Because the two-way system uses a transmitter, not just a
receiver. Professional installation ensures that the system
complies with FCC requirements and is installed in a location or
manner that is not readily accessible to children and that the
satellite dish is fine-pointed for transmission and does not
interfere with other satellite users.
4. What are the causes of interference in the operation
of my system?
The DIRECWAY system operates in the Ku band frequency.
Other devices transmitting in this frequency band, such as radar
detectors, can interfere with the system. Rain or snow can
interfere with the signal for brief periods of time. Also, snow or
ice buildup on the antenna may interfere with the signal.
5. What is Automatic Cross Polarization (ACP)?
The ACP feature provides transmit satellite dish pointing
information to your installer and automatic satellite dish
re-validation. This ensures your satellite dish remains aligned.
Satellite systems that can send data directly to the Internet
through the satellite without a telephone connection need to be
checked periodically to be sure that the satellite dish alignment
remains correct. Satellite dishes may become misaligned because
of structures settling, unauthorized tampering or, more
commonly, high winds.
If the satellite dish alignment is not correct, transmissions from
your equipment might interfere with other users of the satellite,
and your signal might be weak.
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