Hughes EchoStar Mobile 4500 User Manual
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Hughes EchoStar Mobile 4500 User Manual

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Hughes 4500
User Guide
H62751
Revision C
July 12, 2021

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Summary of Contents for Hughes EchoStar Mobile 4500

  • Page 1 Hughes 4500 User Guide H62751 Revision C July 12, 2021...
  • Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    1.4.1 System requirements to support maintenance port ............10 1.4.2 Additional hardware ....................... 10 Chapter 2 Using the Hughes 4500 ......................12 Before getting started ........................ 12 Quick start........................... 12 Connecting the terminal to the computer ................. 12 2.3.1 Connecting by Ethernet....................12 2.3.2...
  • Page 4 3.6.5 Restore Factory Defaults Procedure ................33 Chapter 4 Troubleshooting ........................35 Chapter 5 Technical specifications ......................37 Acronyms ..........................39 Contents H62751 Revision C...

  • Page 5: Understanding Safety Alert Messages

    Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages.

  • Page 6: Warnings For Satellite Terminal

    Avoid placing the Terminal close to cigarettes, open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal.

  • Page 7: Equipment Users

    Accessories: Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury. Connecting Devices: Never connect incompatible devices to the Satellite Terminal. When connecting the Satellite Terminal to any other device, read the device’s User...
  • Page 8 Understanding safety alert messages H62751 Revision C...

  • Page 9: Chapter 1 Introduction

    1.1 Overview The Hughes 4500 Terminal provides reliable satellite connectivity over the EchoStar® Mobile GMR-1 3G satellite network. The Hughes 4500 Terminal comes in a very small form factor and allows the user to send and receive IP packets via Ethernet.

  • Page 10: Minimum System Requirements For Laptop/Pc

    Microsoft Windows 7 Microsoft Windows 10 • 1.4.2 Additional hardw are Please refer to the Hughes catalog and pricelist to purchase any optional additional hardware items. Table 1: Additional hardware items from the Hughes catalog Item Part Number Specifications High-quality, corrosion-resistant...
  • Page 11 Item Part Number Specifications Mating Power and Data Connector (bare) 9509554-0001 Custom Power and Data Cable, 8.5 mm 9509897-0001 The bulk cable and solder-ready barrel connector allow for custom OD (100 m) cable installations. Chapter 1 • Introduction H62751 Revision C...

  • Page 12: Using The Hughes 4500

    2.2 Quick start The Hughes 4500 Terminal must first obtain a GPS fix. In order to do this, the terminal must be positioned with an open view of the sky. The GPS fix is acquired by the time the terminal is fully booted up.

  • Page 13: Chapter 3 Using The Web Ui

    Using the Web UI 3.1 Accessing the Web UI The Hughes 4500 includes an internal Web User Interface (Web UI). To access the Web UI, open your preferred web browser and enter the internal IP address of the terminal. If you are using an Ethernet port, enter this Ethernet IP address: •...

  • Page 14: Connections

    Figure 3: Terminal Status page Once connected to the network, the Terminal Status page will show that the UT is registered with the network. In the middle of the Terminal Status page, it will show that the Shared Connection is established along with the Terminal Equipment’s (TE) local IP address.

  • Page 15: Apn Profiles

    (basic NAT). After a TE establishes a dedicated data connection, it no longer uses the shared connection. To establish a connection with the network, select one of the profiles from the APN Profile dropdown menu and click the Connect button. Once connected, the global IP field will be populated, and the Connect button will change to Disconnect.

  • Page 16: Connection Profiles

    Figure 5: APN Profiles page 3.3.3 Connection P rofiles This page allows the user to configure the user data connections (shared and dedicated) by selecting an APN profile and an activation method. Connection Watchdog: This section allows the user to enable the Connection Watchdog feature •...
  • Page 17 Connection Profile – Shared Connection: This section allows the user to define the APN profile • of the shared connection and how the shared connection is established. The user can select the options available from each of the dropdown menus and confirm them by clicking Save. Connection Profile –...

  • Page 18: Settings Page

    • 3.4.1 General setup This subpage allows the user to configure general parameters of the Hughes 4500 Terminal. A description of each item is as follows: • Language: The user can choose between the different language options by selecting a language from the dropdown menu and clicking the Apply Changes button.

  • Page 19: Ip Address/Dhcp Settings

    Figure 7: Settings page 3.4.2 I P address/ DHCP settings Terminal Local IP Address: This section allows the user to change the local IP address of the • terminal from the default Ethernet IP address: 192.168.128.100 . All four octets are available to change.

  • Page 20: Ethernet Security

    Figure 8: IP address/DHCP screen 3.4.3 Ethernet security This page allows the user to enable Ethernet MAC Address Filtering: Ethernet MAC Address Filtering: User can select any detected device and add the MAC address • to the Allowed MAC Addresses field to the left. The user can also manually add a MAC address in the box at the bottom of the page and then add it to the Allowed MAC Address field.

  • Page 21: Security

    Figure 9: Ethernet Security screen 3.4.4 Security This page allows the user to set up and enable/disable various passwords for the terminal. SIM PIN: This is a four-digit field that can be enabled and configured by the user to secure the •...
  • Page 22 Note: If the local access password is lost, the terminal can only be recovered through remote access or by resetting to factory default settings using the button next to the USB connector. • Administration Password: This password prevents terminal settings from being changed by unauthorized users once the terminal is configured properly.

  • Page 23: Outbound Filters

    Figure 11: Security Settings screen 3.4.5 Outbound filters Outbound filters are used to control access to the network. The filter rules provide the flexibility to either block or allow specific access. The rules can be based on address and port numbers of source or destination based on the protocol.

  • Page 24: Port Forwarding

    Figure 12: Outbound Filters screen 3.4.6 P ort forw arding The Port Forwarding page allows the user to enable and set up a DMZ IP address and specific port forwarding rules. If both DMZ and port forwarding rules are enabled, then the port forwarding rules take precedence and all other traffic is forwarded to the DMZ IP address.
  • Page 25 TCP & UDP • – Rule Enabled Figure 13: Port Forwarding screen Port Triggering: This allows outgoing traffic to automatically configure port forwarding to the • originating device. The port forwarding rule is active for 120 seconds after the trigger event occurs.

  • Page 26: Remote Management

    Figure 14: Port Triggering section When the TE custom application opens Trigger Port X, then – NAT sets up a translation rule for port X. – NAT adds translation rules for network-initiated connections to Incoming Ports X1, X2, and X3 for a period of 120 seconds. Figure 15: Port Forwarding concept 3.4.7 R em ote m anagem ent...
  • Page 27 Figure 16: Remote Management screen Figure 17: Change Remote Management Settings screen Chapter 3 • Using the Web UI H62751 Revision C...

  • Page 28: Usage Statistics

    3.5 Usage statistics This page shows the statistics of data transmitted in megabytes. The Trip statistics can be reset, but the Lifetime statistics cannot be reset. They are like the odometer of a car. The Usage Statistics are only an estimate and do not reflect actual billing system details.

  • Page 29: Troubleshooting

    Modem Information: This section provides detailed information about the satellite modem and • the SIM card. The Satellite IMEI acts as the serial number of the terminal. Note: Please provide the terminal information when requested by support technicians. Figure 19: Terminal Information page 3.6.2 Troubleshooting This subpage allows the user to:...
  • Page 30 Figure 20: Troubleshooting page Chapter 3 • Using the Web UI H62751 Revision C...

  • Page 31: Satellite Diagnostics

    3.6.3 Satellite Diagnostics This subpage provides access to information related to the satellite connection that may be useful to aid in troubleshooting. Follow the instructions from the technical support personnel to obtain diagnostics information (if required). Figure 21: Troubleshooting page Note: It is useful to provide a screenshot of this page in case there is a problem.

  • Page 32: Update Software

    The EM terminal software package contains all necessary images for the Hughes 4510 product. The terminal automatically detects the software images, which apply to the product after loading the software package into the terminal.

  • Page 33: Restore Factory Defaults Procedure

    3. Navigate to the storage location of the software package, select the file, and click Open. 4. Click the Start Update button: Note: The file selection can be cleared by clicking the Clear button. The terminal will copy the software package from the computer to the terminal and prepare the terminal for the software upgrade.

  • Page 35: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting Table 4: Troubleshooting Problem Possible cause Possible solution Terminal will not turn on. Remote switch is off. Connect and turn on the remote switch signal. Cannot get USIM card to lock USIM is not correctly oriented Ensure the USIM is oriented as into position.
  • Page 36 Problem Possible cause Possible solution None of the above solutions The terminal may have a Remove power. Wait 30 seconds. resolve the problem. hardware or software fault and Reconnect the DC power and turn needs to be re-booted. on the terminal. Chapter 4 •...

  • Page 37: Technical Specifications

    Chapter 5 Technical specifications Table 5: Technical Specifications Specifications Item Weight 1.4 kg Dimensions 248 mm x 178 mm x 115 mm Humidity 95% RH at 40 °C Power, Max 16 W (when transmitting) Water/Dust IP-67 Operating Temperature -25 °C to +65 °C Storage Temperature -40 °C to +80 °C External Power Supply...
  • Page 38 Acronym Definition Received burst SQI Status Flag Physical Layer status flag Time Offset Received burst time offset Transmit Statistics ARFCN Absolute Radio Frequency Channel Number Burst MC S Burst Modulation and Coding Scheme Burst Type Physical Layer internal burst type Frame Physical Layer internal frame number Power Attenuation Notification...

  • Page 39: Acronyms

    Acronyms APN – Access Point Name RJ – Registered Jacks RTM – Remote Terminal Manager RX – Receive CAI – Common Air Interface SIM – Subscriber Identity Module SIM PIN – USIM Personal Identification Number EML – EchoStar Mobile Limited (located on the USIM card) GPS –...
  • Page 41 Acronyms H62751 Revision C...

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