Multitech MultiVOIP MVP130-AV-FXS Quick Start Manual
  1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Gateway
  5. MultiVOIP MVP130-AV-FXS
  6. Quick start manual

Multitech MultiVOIP MVP130-AV-FXS Quick Start Manual

Analog voice/ip gateway
Hide thumbs Also See for MultiVOIP MVP130-AV-FXS:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Configuration Manual
Voice / Fax over IP Networks
MVP130-AV-FXS
Analog Voice/IP Gateway

Quick Start Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MultiVOIP MVP130-AV-FXS and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Multitech MultiVOIP MVP130-AV-FXS

Summary of Contents for Multitech MultiVOIP MVP130-AV-FXS

  • Page 1: Quick Start Guide

    Voice / Fax over IP Networks MVP130-AV-FXS Analog Voice/IP Gateway Quick Start Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    CONTENTS ...1 UICK TART UIDE ...4 NTRODUCTION ...4 AFETY ARNINGS Lithium Battery Caution...4 Safety Warnings Telecom ...5 VOIP S ...6 ULTI TARTUP ASKS Phone/IP Details *Required* Before Installation...8 Gather IP Information ...8 Gather Telephone Information ...9 Obtain Email Address for VOIP (Optional) ...10 Identify Remote VOIP Site to Call...11 Identify VOIP Protocol to be Used ...11 Placement ...12...

  • Page 4: Introduction

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced.

  • Page 5: Safety Warnings Telecom

    Safety Warnings Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers.

  • Page 6: Multivoip Startup Tasks

    MultiVOIP Startup Tasks Task Summary Collecting The MultiVOIP must be Phone/IP Details configured to interface with your ( vital! ) particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. Placement Decide where you’ll mount the voip.
  • Page 7 Startup Task Summary Phone/IP Starter You will enter phone numbers Configuration and IP addresses. You’ll use default parameter values where possible to get the system running quickly. Phonebook The phonebook is where you Starter specify how calls will be routed. Configuration To get the system running quickly, you’ll make phonebooks...

  • Page 8: Phone/Ip Details *Required* Before Installation

    Gathering Phone/IP Details Phone/IP Details *Required* Before Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly.

  • Page 9: Gather Telephone Information

    Phone/IP Details *Absolutely Needed* Gather Telephone Information Analog Phone Parameters Ask phone company or telecom manager. Analog Telephony Interface Parameters: Record for this VOIP Site • Interface type (or “signaling”) used? • Determine whether the line will be used for a phone, fax, or KTS (key telephone system) MultiVOIP Quick Start Guide...

  • Page 10: Obtain Email Address For Voip (Optional)

    Gathering Phone/IP Details Obtain Email Address for VOIP (Optional) required if log reports of VOIP call traffic are to be sent by email SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself.

  • Page 11: Identify Remote Voip Site To Call

    VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system. SPP is a non-standard protocol developed by Multi-Tech. SPP is not compatible with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip gateways.

  • Page 12: Placement

    Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Detailed instructions for unpacking and cabling the MVP130 are in Chapter 3: Mechanical Installation & Cabling of the User Guide. Command/Control Computer Setup (Specs &...
  • Page 13 Quick Hookup Hookup for MVP130 MultiVOIP Quick Start Guide...

  • Page 14: Load Multivoip Control Software Onto Pc

    Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer |CD ROM drive |Open.

  • Page 15: Phone/Ip Starter Configuration

    Phone/IP Starter Config. Phone/IP Starter Configuration For full details, see Chapter 6: Technical Configuration for Analog/BRI MultiVOIPs in User Guide 1. Open MultiVOIP program: Start |MultiVOIP xxx | Configuration. 2. Go to Configuration | IP. Enter the IP parameters for your voip site. 3.
  • Page 16 4. Enable Web Browser GUI (Optional). To do configuration and operation procedures using the web browser GUI, you must first enable it. To do so, follow these steps. (Browser must be Internet Explorer 6.0 or above; or Netscape 6.0 or above.) A.
  • Page 17 Phone/IP Starter Config. 4. (cont’d) Enable Web Browser GUI (Optional) F. Browse to IP address of MultiVOIP unit. H. Use web browser GUI to configure or operate voip. Need more See “Web Browser Interface” in info? Operation & Maintenance chapter of (on CD).
  • Page 18 Phone/IP Starter Configuration (continued) 5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK. If you know any specific parameter values that will apply to your system, enter them. Click OK to exit from the dialog box. 6.
  • Page 19 Phone/IP Starter Config. Enter this email address in the “Login Name” field. Type the password for this email account. Enter the IP address of the email server where the MultiVOIP’s email account is located in the “Mail Server IP Address” field. Typically the email log reports are sent to the Voip Administrator but they can be sent to any email address.
  • Page 20 10. Go to Configuration | Logs. Select “Enable Console Messages.” To allow log reports by email (if desired), click SMTP. Click OK. To do logging with a SysLog client program, click on “SysLog Server – Enable” in the Logs screen. To implement this function, you must install a SysLog client program.
  • Page 21 Phone/IP Starter Config. Phone/IP Starter Configuration (continued) 12. Go to Save Setup | Save and Reboot. Click OK. This will save the parameter values that you have just entered. The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP.

  • Page 22: Phonebook Starter Configuration (With Remote Voip)

    Phonebook Starter Config. Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 43) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test.

  • Page 23: Outbound Phonebook

    Outbound Phonebook 1. Open the MultiVOIP program Start|MultiVOIP xxx | Configuration 2. Go to Phone Book|PhoneBook Modify| Outbound Phonebook|Add Entry. 3. On a sheet of paper, write down the calling code of the remote voip (area code, country code, city code, etc.) that you’ll be calling.
  • Page 24 Follow the example that best fits your situation. North America, Euro, National Call Long-Distance Example Example Technician in Seattle Technician in central (area 206) must set up London (area 0207) to set one voip there, another up voip there, another in in Chicago (area 312, Birmingham (area 0121).
  • Page 25 Phonebook Starter Config. 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line”...
  • Page 26 4. (cont’d) North America, Euro, National Call Long-Distance Example Example Seattle-Chicago London/Birming. system. system. London voip works with Seattle voip works PBX that uses “9” for all with PBX that uses “8” out-of-building calls for all voip calls. “1” whether by voip or by must immediately PSTN.
  • Page 27 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Euro, National Call Long-Distance Example Example Seattle-Chicago London/Birming system. system. : enter 81312 Answer Leading zero of Birmingham as Destination Pat-...
  • Page 28 Phonebook Starter Config. 5. (cont’d) Euro, International Call Example Rotterdam/Bordeaux system. : enter 903305 Answer as Destination Pattern in Outbound Phonebook of Rotterdam voip. MultiVOIP Quick Start Guide...
  • Page 29 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Long-Distance Example Seattle-Chicago system. To complete Seattle-to- Chicago call, 81312 must be followed by the 7-digit local phone...
  • Page 30 Phonebook Starter Config. 6. (cont’d) Euro, International Call Example Rotterdam/Bordeaux system. To complete Rotterdam-to-Bordeaux call, 903305 must be followed by 8-digit local phone number in Bordeaux. Answer: enter 14 as number of Total Digits in Outbound Phonebook of Rotterdam voip. MultiVOIP Quick Start Guide...
  • Page 31 7. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Seattle-Chicago system. : enter 8 in Answer “Remove Prefix” field of Seattle Outbound Phonebook. Euro, International Call Example Rotterdam/Bordeaux system. Answer: enter 9 in “Remove Prefix” field of Outbound Phonebook for Rotterdam voip.
  • Page 32 one to account for situations where “8” is used as the PBX access digit, and another for when “9” is used. 8. Select the voip protocol that you will use (H.323 or SIP). 9. Click OK. to exit from the Add/Edit Outbound Phonebook screen.

  • Page 33: Inbound Phonebook

    Inbound Phonebook 1. Open the MultiVOIP program. Start |MultiVOIP xxx |Configuration 2. Go to Phone Book |PhoneBook Modify |Inbound Phonebook |Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits”...
  • Page 34 3. (cont’d) North America, Long-Distance Example Seattle-Chicago system. Seattle is area 206. Chicago employees must dial 81 before dialing any Seattle number on the voip system. : 1206 is prefix Answer to be removed by local (Seattle) voip. MultiVOIP Quick Start Guide Euro, National Call Example London/Birming.
  • Page 35 Phonebook Starter Config. 3. (cont’d) Euro, International Call Example Rotterdam/Bordeaux system. Rotterdam is country code 31, city code 010. Bordeaux employees must dial 903110 before dialing any Rotterdam number on the voip system. : 03110 is prefix to be removed by Answer local (Rotterdam) voip.
  • Page 36 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Seattle-Chicago system. On Seattle PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip.
  • Page 37 4. (cont’d) Euro, International Call Example Rotterdam/Bordeaux system. On Rotterdam PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Rotterdam) voip. 5. In the “Channel Number” field, enter “0.” A zero value means the voip unit will assign the call to an available channel.
  • Page 38 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.”...
  • Page 39 7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8. 8. Click OK to exit the inbound phonebook screen. 9. Click on Save Setup. Highlight Save and Reboot. Click OK. Your starter inbound phonebook configuration is complete.

  • Page 40: Phonebook Tips

    Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. Use Dialing Patterns, Not Complete Phone Numbers You will not generally enter complete phone numbers in the voip phonebook.
  • Page 41 Phonebook Tips The Four Types of Phonebook Digits Used. Important! “Destination patterns” to be entered in your phonebook will generally consist of: (a) calling area codes, (b) access codes, (c) local exchange numbers, and (d) specialized codes. Although voip phonebook entries may look confusing at first, it’s useful to remember that all the digits in any phonebook entry must be of one of these four types.
  • Page 42 Phonebook Tips publicly switched ‘international’ calling system (worldwide). There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems. Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’).
  • Page 43 Phonebook Tips commonly assigned exchange numbers for their exclusive use. In some cases, these organizational-assigned exchanges can become non-localized because the exchange is assigned to one facility and linked, by the organization’s private network, to other sometimes distant locations. . Some proprietary voip units specialized codes assign, to sites and phone stations, numbers that are not compatible with PSTN numbering.
  • Page 44 Knowing When to Drop Digits When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Example Phonebook Entry Area code for Inner London is listed as “0207.” However, in international calls the leading “0”...
  • Page 45 Phonebook Tips Using a Comma Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook.
  • Page 46 Avoid Unintentional Calls to Official/Emergency . Dialing a voip call will typically be Numbers somewhat different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where phone users may be predisposed to call official numbers without intending to do so. Conversely, a voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so.

  • Page 47: Phonebook Example

    Phonebook Example Phonebook Example This company has offices in three One Common Situation different cities. The PBX units all operate alike. Notably, they all give access to outside lines using “9.” They all are ‘smart’ enough to identify voip calls without using a special access digit (“8”...
  • Page 48 Phonebook Example (cont’d) Inbound Phonebook Discussion Each Inbound Phonebook contains two The first of the three digits is uniquely entries. The first entry (4 digits) specifies used at each site an d so acts as a how incoming cal ls from the other voip destination pattern (Boise extensions are sites will be handled if they go out onto 7xx, Santa Fe extensions 2xx, Flagstaff...
  • Page 49 Phonebook Example Phonebook Example: Boise Phonebooks Destin. To tal Pattern Digi ts PSTN 91505 Boise Office Area: 208 PBX System. Main Number: 91520 333-2700 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Network Boise Voip Inbound Phonebook Prefix to Prefi x Descript ion Flagstaff Office Remove...
  • Page 50 Phonebook Example: Santa Fe Phonebooks Santa Fe Voip Outbound Phonebook Destin. To tal Prefi x to Prefi x Des criptio n P attern Digits Remove to Add Add r Outgo ing Calls 91208 none 204. Outgoing calls 16.49. to B oise area none 1208 204.
  • Page 51 Phonebook Example Phonebook Example: Flagstaff Phonebooks Flagstaff Voip Outbound Phonebook Destin. To tal Prefix to Prefi x Descriptio n P attern Digits Remove to Add Add r Outgo ing Calls 91505 none Outgoing calls 20 4.16 .4 9.74 to Sa nta Fe area none 1505...
  • Page 52 Phonebook Example Outbound Phonebook Worksheet MultiVOIP Quick Start Guide...
  • Page 53 Phonebook Example Inbound Phonebook Worksheet MultiVOIP Quick Start Guide...

  • Page 54: Connectivity Test

    Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-- MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to Internet 2.
  • Page 55 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect” from the drop- down box, or (b) close down the MultiVOIP program altogether.
  • Page 56 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button.
  • Page 57 Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0 [00033290] PSTN:call detected on 0...
  • Page 58 8. (cont’d) Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master...
  • Page 59 9. When you see the following message, end-to-end voip connectivity has been achieved. PSTN: pstn call connected on X “ where x is the number of the voip channel carrying the call 10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure below.

  • Page 60: Troubleshooting

    Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. Verify the telephone connections. Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct? Verify phonebook configuration.
  • Page 61 Connectivity Test Observe console messages while placing a call. Look for error messages indi-cating phonebook problems, network problems, voice-coder mismatches, etc. MultiVOIP Quick Start Guide...
  • Page 62 MultiVOIP Quick Start Guide...
  • Page 63 Patents This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending. S000355A...

Table of Contents