Voxelab Aquila User Manual page 29

Note: The one who sells you the printer should be responsible for your after-sales service.
1. Voxelab grants all end-users a 12-month limited warranty for all Voxelab 3D printers (except the Voxelab extruder) and a 3-month warranty for Voxelab FFF
Extruder.
2. If Voxelab 3D printer fails during normal and proper use within the warranty period (judged by Voxelab engineers), Voxelab will provide users with free
maintenance services or remote after-sales support.
3. The warranty period starts from the outbound date, or starts from the invoice date if clear and confirmed invoice is provided.
4. Voxelab will repair or replace only the defective parts with new or reconditioned parts or products that are functionally
equivalent or superior to those originally supplied. If a part is repaired or replaced during the warranty period, the warranty period still remaining for the
entire printer will apply to this part.
Parts Excluded from This Warranty
Build Tape Plastic Scraper
Build Plat Metal Scraper
USB Stick Allen Wrench
Stamping Wrench
USB Cable
TF Card Tools Bag
Card Reader Accessories
Filament Glue
Filament Spool
* Voxelab extruder kit shall be purchased
independently due to upgrading.
What is not covered
· Unable to provide valid After-sales Service Card or serial No.(Including but not limited to lost, alter or fuzzy
cannot be confirmed);
· Damage(s) caused by improperly or incorrectly performed modifications, alterations or repair;
· Damage(s) due to operation under improper environment(damp, wet or other extreme weather);
· Exterior scratch or flaw caused by abrasion, aging or normal use;
· The warranty period of printer or part has expired;
· Damage(s) caused in service shops unauthorized by Voxelab;
· Damage(s) caused by improperly installation, use or operation;
· Damage(s) caused by abuse(overloaded working), misuses;
· Damage(s) caused by using unauthorized spare parts or poorquality filament ;
· Damage(s) caused by using 3rd party software;
· Damage(s) caused by force majeure(such as a lightning strike, fire, earthquake, floods or any other event
beyond human control);
· Damage(s) caused by using 3rd party parts;