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Western Digital Ultrastar ScaleUp SE4U102 User Manual

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User Guide
Ultrastar Data102
Regulatory Model H4102-J
Document D018-000226-000
Revision 04
May 2022

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Summary of Contents for Western Digital Ultrastar ScaleUp SE4U102

  • Page 1 User Guide Ultrastar Data102 Regulatory Model H4102-J Document D018-000226-000 Revision 04 May 2022...

  • Page 2: Table Of Contents

    User Guide Table of Contents Table of Contents Revision History............................vii Notices..............................xiii Points of Contact..........................xiv Product Label Information......................xiv Chapter 1. Overview......................1 Ultrastar Data102 Description......................2 System Architecture Overview......................2 System Level Block Diagram....................... 3 Environmental Specifications.......................4 Electrical Specifications........................4 Mechanical Specifications........................5 Performance Specifications.........................
  • Page 3 User Guide Table of Contents SAS Cabling............................22 List of Compatible Drives........................24 Chapter 2. Components....................30 Chassis..............................31 Chassis Specifications......................... 31 Chassis Layout..........................32 IOM..............................34 IOM Specifications........................34 IOM Layout..........................35 IOM Blank.............................36 PSU...............................37 Delta PSU.............................38 Artesyn PSU..........................40 Rear Fan.............................. 42 Rear Fan Specifications......................
  • Page 4 User Guide Table of Contents CMA Lite Specifications......................52 CMA Lite Layout..........................54 3.5in HDD Assembly.......................... 55 3.5in HDD Assembly Specifications..................55 3.5in HDD Assembly Layout...................... 56 3.5in Drive Blank..........................57 Chapter 3. Support......................58 Part Replacement Service Window....................59 Multiple CRU Replacements...................... 59 IOM Replacement..........................
  • Page 5 User Guide Table of Contents Linux Upgrade Preparation...................... 200 Linux Upgrade to New Firmware.................... 202 Non-Automatic Firmware Activation in Linux................. 203 Windows Firmware Upgrade Preparation................205 Windows Upgrade to New Firmware..................207 Non-Automatic Firmware Activation in Windows..............209 Firmware Auto-Sync..........................212 Enabling Auto-Sync........................213 Checking Auto-Sync Status......................
  • Page 6 User Guide Table of Contents Installing Drives......................... 254 Daisy Chaining..........................259 Daisy Chaining Configurations....................259 One Host Cable Configurations....................260 Two Host Cable Configurations....................266 Cabling for Daisy Chaining....................... 271 Chapter 5. Safety......................278 Safety Warnings and Cautions......................279 Electrostatic Discharge........................279 Optimizing Location.........................
  • Page 7 User Guide Table of Contents SKUs for Partially-Populated Configurations...................293 SKUs for Scale-Up Modules......................294...

  • Page 8: Revision History

    User Guide Revision History Revision History Date Revision Comment November 2017 Initial release November 2017 • The crossbar on the CMA was changed. See CMA (page 49). • Removed Lowline power specs from Power Requirements (page 19). • Changed required rack depth, see Mechanical Specifications (page •...
  • Page 9 User Guide Revision History Date Revision Comment • Updated the System Architecture Overview section. See System Architecture Overview (page 2) • Updated the Daisy Chaining section. See Daisy Chaining (page 259) • Added the Rear Cover Alignment Bracket Description. See Cover Alignment Bracket (page 48) November 2018 •...
  • Page 10 User Guide Revision History Date Revision Comment Corrected LED identification tables for IOMs, PSUs, and drives in the LEDs (page 10) section. Updated servicing image to correct length values and rail servicing extension in Ultrastar Data102 Rack Requirements (page 16) section.
  • Page 11 User Guide Revision History Date Revision Comment • Updated note in IOM Replacement (page 60) about standard vs. file-based zoning configuration after IOM replacement October 2020 1.17 • Fixed typo in Rails Layout (page 47) • Updated text and color-coded images in Predefined Zoning Configurations (page 221) •...
  • Page 12 User Guide Revision History Date Revision Comment • Added Multiple CRU Replacements (page 59) Part Replacement Service Window (page 59) • Added Verifying OOBMs before Firmware Upgrade in Linux (page 196) Firmware Upgrade (page 196) September 2021 Changed document number from 1ET1094 to D018-000226-000 January 2022 •...
  • Page 13 User Guide Revision History Date Revision Comment • Added South Korea Warning Label Statement, Class A ITE (page 291) Regulatory Statements (page 285)

  • Page 14: Notices

    Per Western Digital Terms and Conditions of Sale, the user of Western Digital products in life support applications assumes all risk of such use and indemnifies Western Digital against all damages.

  • Page 15: Points Of Contact

    Points of Contact Points of Contact For further assistance with a Western Digital product, contact Western Digital Datacenter Platforms technical support. Please be prepared to provide the following information, as applicable: part number (P/N), serial number (S/N), product name and/or model number, software version, and a brief description of the issue.
  • Page 16 User Guide Points of Contact...

  • Page 17: Chapter 1. Overview

    Western Digital Overview This section provides a high level overview of the features of the Ultrastar Data102 . In This Chapter: - Ultrastar Data102 Description....... 2 - System Architecture Overview..... 2 - System Level Block Diagram......3 - Environmental Specifications......4 - Electrical Specifications........

  • Page 18: Ultrastar Data102 Description

    1. Overview User Guide 1.1 Ultrastar Data102 Description 1.1   Ultrastar Data102 Description Figure 2: Ultrastar Data102 The Ultrastar Data102 is a 4U form factor, high availability, high density, rack-mounted storage enclosure. It is capable of hosting up to 102 HDD drives (SAS or SATA). The maximum data storage capacity of the Ultrastar Data102 is 2.0PB using 20TB Ultrastar HC650 drives .

  • Page 19: System Level Block Diagram

    1. Overview User Guide 1.2 System Architecture Overview 1.2   System Architecture Overview The Ultrastar Data102 IOM uses a cascaded expander design to allow for connection to all 102 drives. A 48-port primary expander connects with the six host ports, has a x3 link to the other IOM for IOM-IOM communication and syncing, and also has a x10 SAS link to each secondary expander.

  • Page 20: Environmental Specifications

    1. Overview User Guide 1.4 Environmental Specifications Figure 3: System Block Diagram 1.4   Environmental Specifications Table 1: Environmental Specification Specification Non-Operational Operational Temperature -40°C to 70°C 5°C to 35°C Temperature Gradient 30°C per hour max 20°C per hour max Temperature De-rating 1°C per 300m above 3000m 1°C per 300m above 900m...

  • Page 21: Mechanical Specifications

    1. Overview User Guide 1.6 Mechanical Specifications Specification Value Typical Power Consumption ~1300W Input Voltage 200-240 VAC PSU Connector Type PSU Efficiency 80 PLUS Platinum Inrush Current Maximum (per AC line inrush current shall not exceed 40A peak, for up to PSU) one-quarter of the AC cycle after which, the input current should be no more than the specified maximum input current.

  • Page 22: Performance Specifications

    1. Overview User Guide 1.7 Performance Specifications Specification Non-Operational Operational Vertical Rack Rail 812.8 - 914.4 mm / 32 - 36 in. Spacing 1.7   Performance Specifications Table 4: Performance Specifications Specification Value Number of Drive Slots Data Transfer Rates 12Gbps SAS / 6Gbps SATA Max Raw Data Storage Capacity 2.0PB using 20TB Ultrastar HC650 drives...

  • Page 23: List Of Customer Replaceable Units (Crus)

    1. Overview User Guide 1.9 List of Customer Replaceable Units (CRUs) Number Component PSUs (Delta PSUs shown) Chassis Cover Rear Cover Alignment Brackets Rails The following is an image of the layout of the major system components inside the Ultrastar Data102 . Figure 5: Component Layout 1.9  ...

  • Page 24: Supported Operating Systems

    1. Overview User Guide 1.10 Supported Operating Systems Component Part Number Top Cover Alignment Brackets 1EX2288 Rails Kit (CMA Standard) 1EX0435 Rails Kit (CMA Lite) 1EX1601 CMA Standard Arms (dual) 1EX0437 CMA Standard Arm (single) 1EX1174 CMA Lite Arm (2U baskets) 1EX1834 CMA Lite Arm (1U baskets) 1EX1602...
  • Page 25 1. Overview User Guide 1.10 Supported Operating Systems OS Support 8.2 (x86_64) Kernel: 4.18.0-193 8.3 (x86_64) Kernel: 4.18.0-240 8.4 (x86_64) Kernel: 4.18.0-305 Ubuntu® Server 14.04 Kernel: 3.13 16.04 Kernel: 4.4 18.04 Kernel: 4.15 20.04 Kernel: 5.4 Debian GNU/Linux 8.10 Kernel: 3.16 9.6 Kernel: 4.9 9.8 Kernel: 4.9 10 Kernel: 4.19...

  • Page 26: Leds

    1. Overview User Guide 1.11 LEDs 1.11   LEDs 1.11.1   Front and Rear IO LEDs The Ultrastar Data102 has a number of LEDs on the exterior of the enclosure that display various system statuses. The three LEDs on the front mirror three on the rear, allowing the general status of the enclosure to be determined from either side of the rack.
  • Page 27 1. Overview User Guide 1.11 LEDs Figure 7: Rear LEDs Location Table 9: Rear LEDs Identification Number LED Name Color Behavior SAS Link Status Green Solid – SAS cable connected Off – SAS cable not connected SAS Fault Amber Blink @ 1 Hz (50% duty cycle) – SAS connection fault Status Off –...

  • Page 28: Iom Leds

    1. Overview User Guide 1.11 LEDs 1.11.2   IOM LEDs The IOM has three LEDs, one each for power, fault, and identification. Figure 8: IOM LEDs Location Table 10: IOM LEDs Identification Number LED Name Color Behavior IOM Identification Blue Blink @ 0.5 Hz (75% duty cycle) –...

  • Page 29: Psu Led

    1. Overview User Guide 1.11 LEDs Figure 9: IOM Fan LED Location Table 11: IOM Fan LED Identification Number LED Name Color Behavior IOM Fan LED Amber Blink @ 2 Hz (50% duty cycle) – IOM Fan is being identified Blink @ 1 Hz (50% duty cycle) –...
  • Page 30 1. Overview User Guide 1.11 LEDs Figure 10: PSU LED Location (Delta PSU shown) Table 12: Delta PSU LED Identification Number LED Name Color Behavior PSU Multi- Green/ Off – PSU disconnected from power Function LED Amber Green Solid – PSU on and reporting no faults Blink @ 0.5Hz (50% duty cycle) –...

  • Page 31: Rear Fan Led

    1. Overview User Guide 1.11 LEDs 1.11.5   Rear Fan LED The Rear Fan has a single LED with three distinct states for indicating a fault condition, identification, or normal operation. Figure 11: Fan LED Location Table 14: Fan LED Identification Number LED Name Color...

  • Page 32: Ultrastar Data102 Rack Requirements

    1. Overview User Guide 1.12 Ultrastar Data102 Rack Requirements Figure 12: HDD Assembly LED Location Table 15: HDD Assembly LED Identification Number LED Name Color Behavior HDD Drive Multi- Amber Blink @ 2 Hz (50% duty cycle) – Drive identify Function LED Blink @ 1 Hz (50% duty cycle) –...
  • Page 33 1. Overview User Guide 1.12 Ultrastar Data102 Rack Requirements Table 16: Required Rack Specifications Parameter Requirement Rack Depth 1181-1197 mm (46.5in. - 47.13in.) of usable rack space, frame to frame 450 mm (17.72 in.) minimum width, with 465 mm (18.31 in.) ± Rack Width 1.5 mm nominal hole spacing.

  • Page 34: Compatible Rack Hardware Configuration

    1. Overview User Guide 1.12 Ultrastar Data102 Rack Requirements Attention: Do not install or remove the enclosure while it is populated with drives. The fully populated enclosure exceeds the amount of weight that a team of two should lift. 1.12.1   Compatible Rack Hardware Configuration The following table(s) list the approved rack hardware configurations for the Ultrastar Data102 : Table 17: Compatible Hardware Configuration 1 PDU Mounting...

  • Page 35: Power Requirements

    1. Overview User Guide 1.13 Power Requirements PDU Mounting Additional Mounting Parameter Rack PDU (Vertical) Bracket Bracket Hardware Options: KIT-MBVPT-1B None 412-0761-11_STV-4501 SR42UBDP (Rack) 412-0761-20_STV-4502 SREXTENDER 412-0761-23_STV-4503 25U (Rack Extension) Part SREXTENDER Number 42U (Rack Extension) SREXTENDER 48U (Rack Extension) Quantity 1 rack Table 20: Compatible Hardware Configuration 4...

  • Page 36: Esd

    1. Overview User Guide 1.14 ESD Power Typical Power Consumption: ~1300W Voltage (per power supply) 200-240 VAC, auto-ranging, 50/60 Hz Maximum inrush current (per power AC line inrush current shall not exceed 40A supply) peak, for up to one-quarter of the AC cycle after which, the input current should be no more than the specified maximum input current.
  • Page 37 1. Overview User Guide 1.15 Enclosure Cooling Attention: Limit the amount of time that the enclosure is extended out of the rack to only what is necessary to exchange a component or perform regular maintenance and should be limited to a maximum of 5 minutes total. Never extend the enclosure out for longer than 5 minutes to prevent overheating.

  • Page 38: Sas Cabling

    1. Overview User Guide 1.16 SAS Cabling 1.16   SAS Cabling The Ultrastar Data102 can use passive cables up to 3m in length, or active cables up to 10m, for SAS connections to the host. All approved passive and active SAS cables are listed in the following tables. Active Cabling Active cables can be used for both direct (host-to-enclosure) and daisy-chain (enclosure-to-enclosure) connections.
  • Page 39 CS Electronics 12G-HD-4444/3M Molex 1110751003 As a best practice, Western Digital requires connecting the cables to every other SAS connector port when connecting more than one host per IOM. Please refer to Table 24: Recommended IOM Port Connection Order (page 23)

  • Page 40: List Of Compatible Drives

    1. Overview User Guide 1.17 List of Compatible Drives 1.17   List of Compatible Drives HDD with 3.5-inch Drive Carrier Table 25: Western Digital Ultrastar DC HC310 Sector Part Number / Drive Type Interface Encryption Volume Size Model Number Ultrastar DC HC310...
  • Page 41 SAS 12Gb/s w/ 3.5 in. drive carrier HUS728T8TAL4201 Ultrastar DC HC320 1EX1342 / SAS 12Gb/s TCG-FIPS w/ 3.5 in. drive carrier HUS728T8TAL4205 Table 27: Western Digital Ultrastar DC HC330 Sector Part Number / Drive Type Interface Encryption Volume Size Model Number...
  • Page 42 3.5 in. drive carrier HUH721010AL4201 Ultrastar DC HC510 1EX1340 / SAS 12Gb/s TCG-FIPS 10TB w/ 3.5 in. drive carrier HUH721010AL4205 Table 29: Western Digital Ultrastar DC HC520 Sector Part Number / Drive Type Interface Encryption Volume Size Model Number...
  • Page 43 3.5 in. drive carrier HUH721212AL4201 Ultrastar DC HC520 1EX1339 / SAS 12Gb/s TCG-FIPS 12TB w/ 3.5 in. drive carrier HUH721212AL4205 Table 30: Western Digital Ultrastar DC HC530 Sector Part Number / Drive Type Interface Encryption Volume Size Model Number...
  • Page 44 3.5 in. drive carrier WUH721818AL5201 Ultrastar DC HC550 1EX2480 / SAS 12Gb/s 512e TCG-FIPS 18TB w/ 3.5 in. drive carrier WUH721818AL5205 Table 32: Western Digital Ultrastar DC HC650 Sector Part Number / Drive Type Interface Encryption Volume Size Model Number...
  • Page 45 1. Overview User Guide 1.17 List of Compatible Drives Kernel HBA FW HBA Driver Ubuntu 20.04 5.4.0-47-generic 9400-8e 9405-16e...

  • Page 46: Chapter 2. Components

    Western Digital Components This section is intended to give an overview of all of the major components contained within the Ultrastar Data102 . Each section includes specifications, descriptions, and images that explain the features of each component. In This Chapter: - Chassis............31...

  • Page 47: Chassis

    2. Components User Guide 2.1 Chassis 2.1   Chassis The chassis is the primary housing that contains Figure 14: Ultrastar Data102 Chassis and connects all of the system components of the Ultrastar Data102 . The chassis is comprised of the drive bays that contains all of the system data storage drives and a number of other bays that contain the major system components, such as the PSUs and IOMs.

  • Page 48: Chassis Layout

    2. Components User Guide 2.1 Chassis 2.1.2   Chassis Layout Figure 15: Chassis Component Locations Table 33: Chassis Component Descriptions Number Feature IOM and IOM Fan Bay Drive Bays Chassis Handles Rear Fans Bays PSU Bays IOM A Dual HD-Mini SAS Ports (x6) 1GB Ethernet Port (x1) IOM B Dual HD-Mini SAS Ports (x6) 1GB Ethernet Port (x1)
  • Page 49 2. Components User Guide 2.1 Chassis The Chassis has a removable lid that encloses the internal system components and ensures proper airflow. The drive bays are comprised of 16 sections that isolate the data storage drives from transmitting vibration to one another. A long central bay contains the enclosure's IOMs and the IOM Fan. The front of the Chassis has a metal mesh cover and two handles that swing out from the chassis, which are used to pull the enclosure out of the rack.

  • Page 50: Iom

    2. Components User Guide 2.2 IOM 2.2   IOM Figure 16: Ultrastar Data102 IOM Each IOM provides system data connectivity through 6 Mini-SAS HD ports, capable of four 12Gbps SAS connections each. The IOMs are N+1 redundant, hot-swappable components. The IOMs are installed into the central bay from the top of the Chassis and connect to the drive board.

  • Page 51: Iom Layout

    2. Components User Guide 2.2 IOM 2.2.2   IOM Layout Figure 17: IOM Component Locations Table 34: IOM Component Descriptions Number Feature IOM Handles Latch Release Internal IO Connector Card Edge Power Receptacle Internal IO Connector...

  • Page 52: Iom Blank

    2. Components User Guide 2.2 IOM 2.2.3   IOM Blank Figure 18: Ultrastar Data102 IOM Blank The IOM Blank is a placeholder component for filling the unused IOM slot in versions of the Ultrastar Data102 that do not leverage redundant IOMs. The IOM Blank may only be installed into IOM slot B under all circumstances.

  • Page 53: Psu

    2. Components User Guide 2.3 PSU 2.3   PSU Your system may contain PSUs from one of two models. Please see the following sections for details on each model: • Delta PSU (page 38) • Artesyn PSU (page 40)

  • Page 54: Delta Psu

    2. Components User Guide 2.3 PSU 2.3.1   Delta PSU Figure 19: Ultrastar Data102 Delta PSU The Ultrastar Data102 contains redundant 1600W power supply units (PSUs). Each PSU requires an input voltage between 200 - 240 VAC, is 80 PLUS Platinum certified, and utilizes a C14 power cable receptacle. 2.3.1.1  ...
  • Page 55 2. Components User Guide 2.3 PSU 2.3.1.2   Delta PSU Layout Figure 20: PSU Component Locations Table 35: PSU Component Descriptions Number Feature Internal Connector Latch Release Lever C14 Power Receptacle Handle...

  • Page 56: Artesyn Psu

    2. Components User Guide 2.3 PSU 2.3.2   Artesyn PSU Figure 21: Ultrastar Data102 Artesyn PSU The Ultrastar Data102 contains redundant 1800W power supply units (PSUs). Each PSU requires an input voltage between 200 - 240 VAC, is 80 PLUS Platinum certified, and utilizes a C14 power cable receptacle. Note: The Artesyn PSU requires 3000 series firmware or later.
  • Page 57 2. Components User Guide 2.3 PSU 2.3.2.2   Artesyn PSU Layout Figure 22: Artesyn PSU Component Locations Table 36: Artesyn PSU Component Descriptions Number Feature Internal Connector Latch Release Lever C14 Power Receptacle Handle...

  • Page 58: Rear Fan

    2. Components User Guide 2.4 Rear Fan 2.4   Rear Fan Figure 23: Ultrastar Data102 Rear Fan The Rear Fans are toolless modules that provide the primary system cooling for the Ultrastar Data102 . They are attached inside the fan housing at the rear of the chassis by two latches and a 6-pin connector, which also provides power and control signals to the modules.

  • Page 59: Rear Fan Layout

    2. Components User Guide 2.4 Rear Fan 2.4.2   Rear Fan Layout Figure 24: Rear Fan Component Locations Table 37: Rear Fan Component Descriptions Number Feature Latch Releases Internal Power and IO Connector...

  • Page 60: Iom Fan

    2. Components User Guide 2.5 IOM Fan 2.5   IOM Fan Figure 25: Ultrastar Data102 IOM Fan The IOM Fan is designed to focus cooling on the enclosure's IOMs. It is installed into the central bay of the chassis and is accessed from the top of the enclosure through the removable cover. It is attached to the chassis via a toolless release mechanism that allows for easy replacement.

  • Page 61: Iom Fan Layout

    2. Components User Guide 2.5 IOM Fan 2.5.2   IOM Fan Layout Figure 26: IOM Fan Component Locations Table 38: IOM Fan Component Descriptions Number Feature Latch Mechanism Fan Module Internal Connector...

  • Page 62: Rails

    2. Components User Guide 2.6 Rails 2.6   Rails Figure 27: Ultrastar Data102 Rails The Ultrastar Data102 is installed into a rack using a toolless-attach rail system. Each rail is a two-piece assembly, with one rail that attaches directly to the chassis (inner rail) and another (outer rail) that attaches to the rack.

  • Page 63: Rails Layout

    2. Components User Guide 2.6 Rails 2.6.2   Rails Layout Figure 28: Rails Component Locations Table 39: Rails Component Descriptions Number Features Upper CMA Connector Lower CMA Connector Rear Rack Mounting Bracket Rear Latch Release Inner Rail Front Rack Mounting Bracket and Latch Release...

  • Page 64: Top Cover Alignment Bracket

    2. Components User Guide 2.7 Top Cover Alignment Bracket 2.7   Top Cover Alignment Bracket Figure 29: Ultrastar Data102 Top Cover Alignment Brackets The Top Cover Alignment Brackets are designed to keep the top cover of the Chassis in the rack while extending the Ultrastar Data102 out of the rack for servicing.

  • Page 65: Cma

    2. Components User Guide 2.8 CMA 2.8   CMA Figure 30: Ultrastar Data102 CMA The cable management assembly (CMA) protects and manages the cables connected to the PSU ports, SAS ports, and Ethernet ports. It prevents damage to the port connectors and the cables throughout the full travel of the enclosure as it is pulled out of the rack for servicing.

  • Page 66: Cma Layout

    2. Components User Guide 2.8 CMA Specification Value Weight 1.54 kg (0.77 per arm) / 3.4 lbs. (1.7 per arm) 2.8.2   CMA Layout Figure 31: CMA Component Locations Table 40: CMA Component Descriptions Number Feature Crossbar Rail and Rack Connectors Baskets (retain cables) Elbow Connector Listed weight does not include cable tray or packaging/shipping materials.

  • Page 67: Cma Cable Tray

    2. Components User Guide 2.8 CMA 2.8.3   CMA Cable Tray Figure 32: Overview Image The cable management assembly (CMA) comes with an optional tray that is used to support cable loads greater than ten (five per arm). The CMA Cable Tray is mounted at the bottom-rear of the chassis using four M3 x 8mm T10 Torx screws (two per side).

  • Page 68: Cma Lite

    2. Components User Guide 2.9 CMA Lite 2.9   CMA Lite Figure 33: Ultrastar Data102 CMA Lite The lite version of cable management assembly (CMA Lite) provides the same cable management and protection benefits as the standard CMA for a lighter cable load (2 SAS, 2 power, 2 Ethernet).
  • Page 69 2. Components User Guide 2.9 CMA Lite Specification Value 2 Ethernet Cables Hot Swappable? FRU or CRU? Weight 0.9 kg / 1.9 lbs Listed weight is for arm with 2U baskets and does not include packaging/shipping materials.

  • Page 70: Cma Lite Layout

    2. Components User Guide 2.9 CMA Lite 2.9.2   CMA Lite Layout Figure 34: CMA Lite Component Locations Table 41: CMA Lite Component Descriptions Number Feature Spacer Brackets Nut Plate Rail and Rack Connectors Elbow connector Basket Clips (retain cables)

  • Page 71: In Hdd Assembly

    2. Components User Guide 2.10 3.5in HDD Assembly 2.10   3.5in HDD Assembly Figure 35: Ultrastar Data102 3.5in HDD Assembly     The 3.5in HDD Assembly is comprised of two parts: the storage drive and the drive carrier. The carrier attaches to the exterior of the data storage drive and caddies the drive into the enclosure.

  • Page 72: In Hdd Assembly Layout

    2. Components User Guide 2.10 3.5in HDD Assembly 2.10.2   3.5in HDD Assembly Layout Figure 36: 3.5in HDD Assembly Component Locations Table 42: 3.5in HDD Assembly Component Descriptions Number Feature Latches Latch Release IO and Power Connectors Drive Carrier Disk Drive...

  • Page 73: In Drive Blank

    2. Components User Guide 2.10 3.5in HDD Assembly 2.10.3   3.5in Drive Blank The 3.5in Drive Blank is a placeholder component Figure 37: Ultrastar Data102 3.5in Drive used to fill empty drive slots in the chassis when an Blank Ultrastar Data102 enclosure is partially populated with drives.

  • Page 74: Chapter 3. Support

    Western Digital Support In This Chapter: - Part Replacement Service Window....59 - IOM Replacement.........60 - PSU Replacement......... 64 - Rear Fan Replacement.........68 - IOM Fan Replacement........71 - 3.5in HDD Assembly Replacement....73 - CMA Replacement........80 - Rails Replacement........106 - Chassis Replacement........146 - Special Considerations for Cable Routing............

  • Page 75: Part Replacement Service Window

    3. Support User Guide 3.1 Part Replacement Service Window 3.1   Part Replacement Service Window The following table contains a time required and a replacement window for each hot-swappable replacement part within the enclosure. The Time Required is the expected amount of time to replace the part.

  • Page 76: Iom Replacement

    3. Support User Guide 3.2 IOM Replacement Note: These preparation activities should be accomplished before servicing, to minimize the number of activities that must be performed while the enclosure is open. Staying within the enclosure servicing window is critical to maintaining its thermal operating requirements. Step 4 : If the Rear Fans or PSUs require replacement, start with these CRUs as they are external and do not require opening the enclosure.
  • Page 77 3. Support User Guide 3.2 IOM Replacement Required vs. Tool # Needed Recommended None Step 1 : Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches. The safety latches will prevent the enclosure from coming out of the rack completely and the cover will remain in the rack attached to the rear alignment brackets.
  • Page 78 3. Support User Guide 3.2 IOM Replacement Figure 40: Removing IOM Step 4 : Remove the new IOM from its packaging. Step 5 : Install the IOM. Caution: If a pin on the IOM’s internal connectors is bent or damaged, the IOM will have to be replaced.
  • Page 79 3. Support User Guide 3.2 IOM Replacement Figure 42: Installing the IOM d. When the IOM is lowered fully, apply light pressure with both hands evenly on the IOM body, not the handles, to seat the IOM in the connector. If the IOM won’t seat correctly, DO NOT FORCE IT.

  • Page 80: Psu Replacement

    3. Support User Guide 3.3 PSU Replacement 3.3   PSU Replacement This procedure provides instructions for replacing both PSUs. Before you begin: Caution: Your system may contain different PSU models than those included in the CRU replacement package. To ensure proper enclosure functionality, both PSUs must be replaced with the PSUs included in the CRU replacement package.
  • Page 81 3. Support User Guide 3.3 PSU Replacement Figure 44: CMA(s) in service position (Cables not shown) Step 2 : Locate the faulty PSU by finding the amber LED illuminated at the rear of the enclosure. Step 3 : Detach the cable retention mechanism. Figure 45: Clip-Style Cable Retention Figure 46: Strap-Style Cable Retention Step 4 : Remove the power cable from the faulty PSU.
  • Page 82 3. Support User Guide 3.3 PSU Replacement Figure 47: Uninstalling the PSU (Delta PSU shown) Step 6 : Remove the new PSU from its packaging. Step 7 : Install the PSU. a. Align the PSU in the orientation shown in the following image, and slide the PSU into the slot until it seats fully into the chassis.
  • Page 83 3. Support User Guide 3.3 PSU Replacement Figure 49: Clip-Style Cable Retention Figure 50: Cinching Cable Retention Clip For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image.

  • Page 84: Rear Fan Replacement

    3. Support User Guide 3.4 Rear Fan Replacement Figure 51: Strap-Style Cable Retention Step 8 : Ensure that the PSU's status LED is solid green, indicating the PSU is on and reporting no faults. Step 9 : Repeat steps 3 (page 65) through 8 (page 68) to replace the second PSU.
  • Page 85 3. Support User Guide 3.4 Rear Fan Replacement Step 1 : Place the CMA(s) into service position. a. Unlatch the CMA(s) from the rail at the elbow connector by pressing the blue release button. Figure 52: Unlatching a CMA Connector b. Swing the CMA(s) away from the enclosure. c.
  • Page 86 3. Support User Guide 3.4 Rear Fan Replacement Figure 54: Uninstalling the Rear Fan Step 3 : Uninstall the remaining fans. Step 4 : Install Rear Fan a. Orient the rear fan as shown in the following image. b. Insert the rear fan into the housing as shown in the following image.

  • Page 87: Iom Fan Replacement

    3. Support User Guide 3.5 IOM Fan Replacement Figure 55: Installing the Rear Fan Step 5 : Install the remaining fans. Step 6 : Make sure the CMA(s) is in operational position by folding the arm(s) in toward the enclosure and attaching the elbow end(s) to the connector(s) attached to the rail. Verify that all of the cabling is in functional order and does not bind or catch.
  • Page 88 3. Support User Guide 3.5 IOM Fan Replacement Figure 56: Chassis Handle Operation Step 2 : Remove the IOM Fan. a. With one hand, grasp around the center square of the fan housing as shown in the following image. b. Pinch the IOM fan housing to release the latching mechanism and pull it straight out from the chassis.

  • Page 89: In Hdd Assembly Replacement

    3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 58: Installing the IOM Fan b. Pinch the latch release mechanism slightly and carefully lower the IOM Fan into the slot. Step 4 : Push the enclosure back into the rack to ensure proper cooling. 3.6  ...
  • Page 90 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 59: Chassis Handle Operation Only extend the enclosure out of the rack as far as is needed to reach the drive being replaced. Step 2 : Locate the faulty 3.5in HDD Assembly by finding the illuminated amber LED or by activating the identification LED for the drive to be replaced.
  • Page 91 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 61: Unlatch Drive Carrier (IOM Not Shown) c. Lift the 3.5in HDD Assembly free from the enclosure. Figure 62: Removing 3.5in HDD Assembly Step 4 : Remove the new 3.5in HDD Assembly from its packaging.
  • Page 92 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Installing the 3.5in HDD Assembly Note: When installing drives, populate the enclosure from left-to-right, rear-to-front. For example, begin with slot 90 (as shown in the following diagram), continue through 101, then proceed with 78 through 89, and so on: Figure 63: Drive Layout Note: When installing drives, ensure that the LED pointer on the top of the drive carrier points...
  • Page 93 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 64: LED Pointer Orientation Caution: To ensure proper airflow for enclosure cooling, all drive slots must be populated with either drives or drive blanks. Step 5 : Ensure that the enclosure has been pulled out of the rack until the rail latches engage. Step 6 : Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 94 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 65: Inserting a 3.5in HDD Assembly Step 8 : Lower the drive until the spring-loaded posts on the carrier contact the top edges of the drive slot. This is an intermediate position; the drive assembly will be fully seated later on.
  • Page 95 3. Support User Guide 3.6 3.5in HDD Assembly Replacement Figure 66: Intermediate Install Position Step 9 : Repeat this intermediate installation for the remaining drive assemblies, populating the enclosure from left-to-right, rear-to-front. Figure 67: Populating the Enclosure Step 10 : Returning to the first drive assembly, pinch the latch release and carefully press downward to fully seat the 3.5in HDD Assembly into the drive slot.

  • Page 96: Cma Replacement

    3. Support User Guide 3.7 CMA Replacement Figure 68: Seating the 3.5in HDD Assembly Step 11 : Repeat this action to fully install the remaining drive assemblies in the same order, from left-to- right, rear-to-front. Step 12 : Push the enclosure back into the rack to ensure proper cooling. 3.7  ...
  • Page 97 3. Support User Guide 3.7 CMA Replacement a. Unlatch the CMA(s) at the elbow connector by pressing the blue release button to unlatch the connector from the rail. Figure 69: Unlatching a CMA Connector b. Swing the CMA(s) away from the enclosure. c.
  • Page 98 3. Support User Guide 3.7 CMA Replacement Figure 71: Strap-Style Cable Retention     c. Power down the enclosure by disconnecting both power cables, one from each PSU. Step 3 : Disconnect the remaining cables from the enclosure. Step 4 : Uncable the CMA(s). CMA Standard: a.
  • Page 99 3. Support User Guide 3.7 CMA Replacement a. Open all of the baskets on the CMA. Figure 73: Open Baskets b. Remove one cable from the CMA at a time making sure not to put too much strain on the arm.
  • Page 100 3. Support User Guide 3.7 CMA Replacement Figure 75: Chassis Handle Operation Step 7 : Follow these steps to remove a 3.5in HDD Assembly. a. Find the latch release mechanism on the 3.5in HDD Assembly being removed. b. Insert a finger and a thumb into the latch release and pinch to unlatch the 3.5in HDD Assembly.
  • Page 101 3. Support User Guide 3.7 CMA Replacement Figure 77: Removing 3.5in HDD Assembly Step 8 : Follow the previous step for each drive in the enclosure. Attach a label or mark the drives with the drive slot they were removed from in order to add them to the same slot in the future. Store the drives in an ESD safe location until the drives are ready to be installed back into an enclosure.
  • Page 102 3. Support User Guide 3.7 CMA Replacement b. Grasp both handles at the front of the enclosure and pull with even pressure until the enclosure will not extend further. Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102 .
  • Page 103 3. Support User Guide 3.7 CMA Replacement Figure 80: Captive Screws Removal b. Remove the nut plate from the mounting pin on the back of the spacer bracket. Figure 81: Rack Spacer Nut Plate Removal c. Remove the spacer brackets from the rack.
  • Page 104 3. Support User Guide 3.7 CMA Replacement Figure 82: Spacer Bracket Removal Step 12 : CMA Lite: Install the new spacer brackets. a. Line the spacer bracket up with the bottom of rack unit location of the installed outer rails. The bottom of the spacer bracket will rest on top of the bottom outer rail pin.
  • Page 105 3. Support User Guide 3.7 CMA Replacement Figure 83: Spacer Bracket Orientation Figure 84: Spacer Bracket Placement b. Slide the nut plate down over the mounting pin on the back of the spacer bracket.
  • Page 106 3. Support User Guide 3.7 CMA Replacement Figure 85: Rack Spacer Nut Plate Installation c. Using a T15 Torx screwdriver, tighten the top captive screw to secure the mounting plate in place. Tighten the remaining captive screws at the bottom of the spacer bracket, and torque all four of the captive screws to 3.38-3.61 Nm / 30-32 in-lbf.
  • Page 107 3. Support User Guide 3.7 CMA Replacement a. Extend the bearing plates on the inside of the mid-rails until they are fully forward (detent has engaged). This prevents potential damage due to improper mating of the rails. Figure 87: Bearing Plate Caution: This step in the installation requires a minimum of 3 individuals to install safely, two to lift and one to guide the others who may have difficulty seeing because the enclosure is in the way.
  • Page 108 3. Support User Guide 3.7 CMA Replacement c. Team-lift the enclosure until the inner rails (which are attached to the chassis) align with the extended mid-rails (which are attached to the rack), and guide the inner rails on the chassis to mate with the rack rails.
  • Page 109 3. Support User Guide 3.7 CMA Replacement Note: The standard CMA has two arms, labeled "upper" and "lower." The lower arm should have the elbow on the left side and be installed first; the upper arm should have the elbow on the right side and be installed last. Note: CMA Lite has one arm, to be installed at the lower position.
  • Page 110 3. Support User Guide 3.7 CMA Replacement Figure 91: CMA Cable Routing c. Open all of the baskets. Figure 92: Open Baskets...
  • Page 111 3. Support User Guide 3.7 CMA Replacement d. Connect the Ethernet cable to the Ethernet port, and route the cable through each of the baskets on the arm. e. Connect the SAS cables to the SAS ports, and route them through the baskets one at a time. Make sure to follow the labels to ensure they are connected to the proper ports.
  • Page 112 3. Support User Guide 3.7 CMA Replacement For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image. Figure 95: Strap-Style Cable Retention h. Route the power cable through each basket. i.
  • Page 113 3. Support User Guide 3.7 CMA Replacement Figure 96: Nominal Cable Length at Connectors j. Close all of the baskets. k. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 114 3. Support User Guide 3.7 CMA Replacement Figure 97: Open Baskets c. Gather the SAS, power, and Ethernet cables for installation. Note: Route all cables to IOM A (left hand side looking at the rear). d. Connect the Ethernet cables to the Ethernet ports on the left hand side of the Ultrastar Data102 , and then route the cables through each of the baskets on the arm.
  • Page 115 3. Support User Guide 3.7 CMA Replacement Figure 98: Connected Cable Routing e. Connect the SAS cables and route them through the baskets one at a time. Follow the labels to ensure they are connected to the proper ports. Important: Make sure the power cable is not connected to a PDU. If it is, the system will power up when the cable is plugged into the PSU.
  • Page 116 3. Support User Guide 3.7 CMA Replacement Step 17 : Test for binding in the extension of the arm by gently pulling the enclosure out of the rack, ensuring the cables extend properly and that the system doesn’t bind at all. If it does, examine the point at which the binding occurred and adjust the seating of cables in the baskets, check the connections to the rails, and examine the joints of the arm to ensure that they are all functioning properly.
  • Page 117 3. Support User Guide 3.7 CMA Replacement Figure 100: Chassis Handle Operation Step 21 : Perform this same action two more times without the drives loaded to make sure the rail kits are installed properly. Installing the 3.5in HDD Assembly Note: When installing drives, populate the enclosure from left-to-right, rear-to-front. For example, begin with slot 90 (as shown in the following diagram), continue through 101, then proceed with 78 through 89, and so on: Figure 101: Drive Layout...
  • Page 118 3. Support User Guide 3.7 CMA Replacement Figure 102: LED Pointer Orientation Caution: To ensure proper airflow for enclosure cooling, all drive slots must be populated with either drives or drive blanks. Step 22 : Ensure that the enclosure has been pulled out of the rack until the rail latches engage. Step 23 : Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 119 3. Support User Guide 3.7 CMA Replacement Figure 103: Inserting a 3.5in HDD Assembly Step 25 : Lower the drive until the spring-loaded posts on the carrier contact the top edges of the drive slot. This is an intermediate position; the drive assembly will be fully seated later on.
  • Page 120 3. Support User Guide 3.7 CMA Replacement Figure 104: Intermediate Install Position Step 26 : Repeat this intermediate installation for the remaining drive assemblies, populating the enclosure from left-to-right, rear-to-front. Figure 105: Populating the Enclosure Step 27 : Returning to the first drive assembly, pinch the latch release and carefully press downward to fully seat the 3.5in HDD Assembly into the drive slot.
  • Page 121 3. Support User Guide 3.7 CMA Replacement Figure 106: Seating the 3.5in HDD Assembly Step 28 : Repeat this action to fully install the remaining drive assemblies in the same order, from left-to- right, rear-to-front. Step 29 : Now that the drives are installed into the chassis, test the installation by sliding the enclosure in and out of the rack a minimum of three times.

  • Page 122: Rails Replacement

    3. Support User Guide 3.8 Rails Replacement Figure 108: Shipping Bracket Screw Locations (CMA Lite) Step 31 : Plug the enclosure power cords into a PDU to power the enclosure. Step 32 : Double check the power indicators and other LEDs to ensure that the system is booting. 3.8  ...
  • Page 123 3. Support User Guide 3.8 Rails Replacement Tool Required vs. Recommended Optional (if using CMA Tray): M3 x 8mm T10 Torx screws Recommeded Step 1 : Place the CMA(s) into service position. a. Unlatch the CMA(s) from the rail at the elbow connector by pressing the blue release button. Figure 109: Unlatching a CMA Connector b.
  • Page 124 3. Support User Guide 3.8 Rails Replacement Figure 111: Clip-Style Cable Retention     Figure 112: Strap-Style Cable Retention     c. Power down the enclosure by disconnecting both power cables, one from each PSU. Step 3 : Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 125 3. Support User Guide 3.8 Rails Replacement Figure 113: Open Baskets b. Remove one cable at a time from the arm, making sure not to put too much strain on the arm. Step 6 : Remove the CMA(s). a. Release all of the connectors that attach the CMA(s) to the enclosure and the rail. There are three total connections that need to be released, one at the elbow and two at the opposite end.
  • Page 126 3. Support User Guide 3.8 Rails Replacement Warning: The following steps regarding uninstalling drives from the enclosure should be followed in order to reduce the weight enough to remove the chassis during the rails replacement process. However, if there is proper lift/support equipment rated to support the full weight of the enclosure, 118.8 kg / 262 lbs.
  • Page 127 3. Support User Guide 3.8 Rails Replacement Figure 116: Unlatch Drive Carrier (IOM Not Shown) c. Lift the 3.5in HDD Assembly free from the enclosure. Figure 117: Removing 3.5in HDD Assembly...
  • Page 128 3. Support User Guide 3.8 Rails Replacement Step 10 : Follow the previous step for each drive in the enclosure. Attach a label or mark the drives with the drive slot they were removed from in order to add them to the same slot in the future. Store the drives in an ESD safe location until the drives are ready to be installed back into an enclosure.
  • Page 129 3. Support User Guide 3.8 Rails Replacement Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102 . Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 130 3. Support User Guide 3.8 Rails Replacement Figure 121: Remove Inner Rail b. Locate and unlatch the springlock on the side of the inner rail. Figure 122: Inner Rail Spring Latch c. Slide the inner rail toward the front of the enclosure to unlock it from the pegs that secure it to the sidewall and pull it free.
  • Page 131 3. Support User Guide 3.8 Rails Replacement a. Remove the screws that secure the alignment bracket and rail to the rack. Be careful, the alignment bracket will be free once the screws are removed. Make sure you have a solid grip on it before removing the final screw.
  • Page 132 3. Support User Guide 3.8 Rails Replacement Figure 124: Rear Screwplate Removal b. Move to the front of the rack and remove the three screws that hold the latch bracket to the front of the rack using a T15 Torx screwdriver. Be careful, the rack latch bracket will be free once the screws are removed.
  • Page 133 3. Support User Guide 3.8 Rails Replacement Figure 125: Rack Latch Bracket Installed Step 17 : Uninstall the rack rails from the rack. a. From the front of the rack, locate the release clip as shown in the following image. Figure 126: Front Rail Release Clip Operation...
  • Page 134 3. Support User Guide 3.8 Rails Replacement b. Press the release clip and press lightly toward the rear of the rack to compress the rail clear of the rack post. c. Let go of the rail and move to the rear of the rack. d.
  • Page 135 3. Support User Guide 3.8 Rails Replacement Figure 128: Rail Safety Latch Step 20 : Install the inner rail onto the chassis making sure they are installed on the correct side. Each inner rail will read "R" for the right or "L" for the left embossed on the side that faces away from the chassis.
  • Page 136 3. Support User Guide 3.8 Rails Replacement Figure 130: Slide Inner Rail Caution: When installing the inner rail onto the chassis, make sure to only use the special Low-Profile M4 x 3.2mm Philips screws provided in the accessory kit with the CMA. These screws should be tightened to .90-1.12 Nm / 8-10 in- lbf using a # 2 Philips Screwdriver.
  • Page 137 3. Support User Guide 3.8 Rails Replacement f. Align the front of the rail with the holes on the rack posts that will receive the rails and pull the rail toward the holes until the toolless latching mechanism engages the rack. Figure 132: Front Rail Release Clip Operation g.
  • Page 138 3. Support User Guide 3.8 Rails Replacement Figure 133: Alignment Bracket Groove (highlighted in red) b. Attach the rear cover alignment bracket and rear rail to the vertical rack rail. The following examples show two methods for securing the bracket and rail to the rack: individual screws (with washers) or a screw plate.
  • Page 139 3. Support User Guide 3.8 Rails Replacement Figure 134: Rear Screws Installation Caution: Be careful to set the screws properly in the cover alignment bracket and rail to prevent crossthreading. Option2: Using a Long T15 Torx Screwdriver, install the screw plate to attach the rear cover alignment bracket and the rear rail to the rack posts.
  • Page 140 3. Support User Guide 3.8 Rails Replacement Figure 135: Screw Plate Installation Step 23 : CMA Standard: Install the two rack latch brackets at the front of the rack. a. Orient the brackets so that the screw holes are between the two pins supporting the outer rails as shown in the following image.
  • Page 141 3. Support User Guide 3.8 Rails Replacement Figure 136: Rack Latch Bracket Installed b. Use 6 of the included M5 x 12mm screws and the T15 Torx screwdriver to install each bracket, 3 screws per bracket. Caution: Always install the top cover onto the enclosure before installing the chassis into a rack.
  • Page 142 3. Support User Guide 3.8 Rails Replacement Figure 137: Bearing Plate Caution: This step in the installation requires a minimum of 3 individuals to install safely, two to lift and one to guide the others who may have difficulty seeing because the enclosure is in the way. Ensure that the appropriate measures are taken to safely support the enclosure during installation.
  • Page 143 3. Support User Guide 3.8 Rails Replacement Figure 138: Installing the Chassis d. Once the rails are mated properly, slide the enclosure into the rack until it is stopped by the safety catch on the rails. Push the release lever on the safety latch (located on the side of each of the rails), and push the enclosure the rest of the way into the rack.
  • Page 144 3. Support User Guide 3.8 Rails Replacement Figure 140: Cover Retention Screws Note: If any drives were removed earlier to facilitate the removal of the chassis, follow the rest of the steps to reinstall the drives by following the labeling scheme noted earlier. If not, proceed to the cabling section.
  • Page 145 3. Support User Guide 3.8 Rails Replacement Figure 142: Shipping Bracket Screw Locations (CMA Lite) Installing the 3.5in HDD Assembly Note: When installing drives, populate the enclosure from left-to-right, rear-to-front. For example, begin with slot 90 (as shown in the following diagram), continue through 101, then proceed with 78 through 89, and so on:...
  • Page 146 3. Support User Guide 3.8 Rails Replacement Figure 143: Drive Layout Note: When installing drives, ensure that the LED pointer on the top of the drive carrier points toward the front of the enclosure, as shown in the following image:...
  • Page 147 3. Support User Guide 3.8 Rails Replacement Figure 144: LED Pointer Orientation Caution: To ensure proper airflow for enclosure cooling, all drive slots must be populated with either drives or drive blanks. Step 27 : Ensure that the enclosure has been pulled out of the rack until the rail latches engage. Step 28 : Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 148 3. Support User Guide 3.8 Rails Replacement Figure 145: Inserting a 3.5in HDD Assembly Step 30 : Lower the drive until the spring-loaded posts on the carrier contact the top edges of the drive slot. This is an intermediate position; the drive assembly will be fully seated later on.
  • Page 149 3. Support User Guide 3.8 Rails Replacement Figure 146: Intermediate Install Position Step 31 : Repeat this intermediate installation for the remaining drive assemblies, populating the enclosure from left-to-right, rear-to-front. Figure 147: Populating the Enclosure Step 32 : Returning to the first drive assembly, pinch the latch release and carefully press downward to fully seat the 3.5in HDD Assembly into the drive slot.
  • Page 150 3. Support User Guide 3.8 Rails Replacement Figure 148: Seating the 3.5in HDD Assembly Step 33 : Repeat this action to fully install the remaining drive assemblies in the same order, from left-to- right, rear-to-front. Step 34 : Install the CMA(s). Note: The standard CMA has two arms, labeled "upper" and "lower." The lower arm should have the elbow on the left side and be installed first;...
  • Page 151 3. Support User Guide 3.8 Rails Replacement Figure 149: Lower CMA Orientation c. Slowly slide the enclosure forward to ensure the arm is operating properly, then slide it back into the rack. d. CMA Standard: Repeat these steps to install the upper arm with the elbow facing to the right.
  • Page 152 3. Support User Guide 3.8 Rails Replacement Figure 150: CMA Cable Routing c. Open all of the baskets. Figure 151: Open Baskets...
  • Page 153 3. Support User Guide 3.8 Rails Replacement d. Connect the Ethernet cable to the Ethernet port, and route the cable through each of the baskets on the arm. e. Connect the SAS cables to the SAS ports, and route them through the baskets one at a time. Make sure to follow the labels to ensure they are connected to the proper ports.
  • Page 154 3. Support User Guide 3.8 Rails Replacement For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image. Figure 154: Strap-Style Cable Retention h. Route the power cable through each basket. i.
  • Page 155 3. Support User Guide 3.8 Rails Replacement Figure 155: Nominal Cable Length at Connectors j. Close all of the baskets. k. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 156 3. Support User Guide 3.8 Rails Replacement Figure 156: Open Baskets c. Gather the SAS, power, and Ethernet cables for installation. Note: Route all cables to IOM A (left hand side looking at the rear). d. Connect the Ethernet cables to the Ethernet ports on the left hand side of the Ultrastar Data102 , and then route the cables through each of the baskets on the arm.
  • Page 157 3. Support User Guide 3.8 Rails Replacement Figure 157: Connected Cable Routing e. Connect the SAS cables and route them through the baskets one at a time. Follow the labels to ensure they are connected to the proper ports. Important: Make sure the power cable is not connected to a PDU. If it is, the system will power up when the cable is plugged into the PSU.
  • Page 158 3. Support User Guide 3.8 Rails Replacement b. Gather the SAS cables, one power cable, and one Ethernet cable to install in the left hand side. c. Open all of the baskets Figure 158: Open Baskets a. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA.
  • Page 159 3. Support User Guide 3.8 Rails Replacement Figure 159: Connected Cable Routing d. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 160 3. Support User Guide 3.8 Rails Replacement Figure 160: Nominal Cable Length at Connectors e. Attach the cable retention mechanism. For PSUs with the clip-style retention mechanism, loop the clip around the power cable and pinch it until the clip catches and locks in place. Then slide the clip forward until it stops near the cable connector.
  • Page 161 3. Support User Guide 3.8 Rails Replacement Figure 162: Cinching Cable Retention Clip For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image. Figure 163: Strap-Style Cable Retention f.

  • Page 162: Chassis Replacement

    3. Support User Guide 3.9 Chassis Replacement Step 38 : Make sure the CMA(s) is in operational position by folding the arm(s) in toward the enclosure and attaching the elbow end(s) to the connector(s) attached to the rail. Verify that all of the cabling is in functional order and does not bind or catch.
  • Page 163 3. Support User Guide 3.9 Chassis Replacement c. The arm(s) should be extended away from the enclosure as shown in the following example. Figure 165: CMA(s) in service position (Cables not shown) Step 2 : Disconnect the Enclosure from power. a. Locate the redundant PSUs at the rear of the enclosure. b.
  • Page 164 3. Support User Guide 3.9 Chassis Replacement Figure 167: Strap-Style Cable Retention     c. Power down the enclosure by disconnecting both power cables, one from each PSU. Step 3 : Disconnect the HD Mini-SAS cables from the rear of the enclosure by pulling (don't jerk) on the blue tab that is extending outward from the connector.
  • Page 165 3. Support User Guide 3.9 Chassis Replacement a. Release all of the connectors that attach the CMA(s) to the enclosure and the rail. There are three total connections that need to be released, one at the elbow and two at the opposite end.
  • Page 166 3. Support User Guide 3.9 Chassis Replacement Figure 171: Crossbar Swinging Out c. Once the crossbar is straight it should easily come free from the mounting bracket. Step 9 : Uninstall the PSU. a. Grasp the PSU handle and release lever in a downward pinching motion to release the latching mechanism.
  • Page 167 3. Support User Guide 3.9 Chassis Replacement Figure 173: Uninstalling the Rear Fan Step 12 : Grasp both handles at the front of the enclosure and pull with even pressure to extend the chassis out of the rack until it is stopped by the safety latches. The safety latches will prevent the enclosure from coming out of the rack completely and the cover will remain in the rack attached to the rear alignment brackets.
  • Page 168 3. Support User Guide 3.9 Chassis Replacement Figure 174: Chassis Handle Operation Step 13 : Remove all of the drives from the chassis before uninstalling the chassis. Be prepared to label the drives as they are removed so they can be reinstalled in the same location in the new chassis. Step 14 : Follow these steps to remove a 3.5in HDD Assembly.
  • Page 169 3. Support User Guide 3.9 Chassis Replacement Figure 176: Removing 3.5in HDD Assembly Step 15 : Follow the previous step for each drive in the enclosure. Attach a label or mark the drives with the drive slot they were removed from in order to add them to the same slot in the future. Store the drives in an ESD safe location until the drives are ready to be installed back into an enclosure.
  • Page 170 3. Support User Guide 3.9 Chassis Replacement Figure 178: Removing IOM Step 17 : Remove the second IOM. Step 18 : Remove the IOM Fan. a. With one hand, grasp around the center square of the fan housing as shown in the following image.
  • Page 171 3. Support User Guide 3.9 Chassis Replacement Figure 180: Inner Rail Safety Latch Release Step 20 : Push the chassis back into the rack. Step 21 : Locate the M5 thumb-screws on the top cover of the enclosure that keep it in place when the drawer is extended, and unscrew them using a T15 Torx screwdriver.
  • Page 172 3. Support User Guide 3.9 Chassis Replacement Warning: The handles on the front of the chassis are not intended to be used to support the weight of the Ultrastar Data102 . Lifting the unit by the chassis handles or trying to support the unit on the handles can cause them to fail. This can cause serious damage to the unit or serious bodily harm to those handling the unit.
  • Page 173 3. Support User Guide 3.9 Chassis Replacement Figure 183: Remove Inner Rail b. Locate and unlatch the springlock on the side of the inner rail. Figure 184: Inner Rail Spring Latch c. Slide the inner rail toward the front of the enclosure to unlock it from the pegs that secure it to the sidewall and pull it free.
  • Page 174 3. Support User Guide 3.9 Chassis Replacement Figure 185: Uninstalling the Cable Tray Caution: Always install the top cover onto the enclosure before installing the chassis into a rack. Not having the top cover installed may damage the alignment brackets. Step 26 : Ensure the top cover is installed.
  • Page 175 3. Support User Guide 3.9 Chassis Replacement Figure 186: Inner Rail Attachment c. Slide the inner rail toward the rear of the chassis to lock it in place. There will be an audible click and the mounting pegs will cover the front part of the keyhole. Figure 187: Slide Inner Rail Caution: When installing the inner rail onto the chassis, make sure to only use the special Low-Profile M4 x 3.2mm Philips screws provided in the accessory...
  • Page 176 3. Support User Guide 3.9 Chassis Replacement Figure 188: Cable Tie Mount Location Step 29 : Secure the cable tray onto the enclosure using the included M3 x 8mm T10 Torx screws and the Long T10 Torx Screwdriver. These screws should be tightened to .33-.56 Nm / 3-5 in-lbf. Figure 189: Installing the Cable Tray Step 30 : Extend the mid-rails out of the rack so that they are protruding from the front of the rack and the safety latches engage.
  • Page 177 3. Support User Guide 3.9 Chassis Replacement Figure 190: Extend Mid-Rails Step 31 : Install the chassis into the rails. a. Extend the bearing plates on the inside of the mid-rails until they are fully forward (detent has engaged). This prevents potential damage due to improper mating of the rails. Figure 191: Bearing Plate...
  • Page 178 3. Support User Guide 3.9 Chassis Replacement Caution: This step in the installation requires a minimum of 3 individuals to install safely, two to lift and one to guide the others who may have difficulty seeing because the enclosure is in the way. Ensure that the appropriate measures are taken to safely support the enclosure during installation.
  • Page 179 3. Support User Guide 3.9 Chassis Replacement Figure 192: Installing the Chassis d. Once the rails are mated properly, slide the enclosure into the rack until it is stopped by the safety catch on the rails. Push the release lever on the safety latch (located on the side of each of the rails), and push the enclosure the rest of the way into the rack.
  • Page 180 3. Support User Guide 3.9 Chassis Replacement Figure 194: Cover Retention Screws Step 33 : Now that the chassis is installed, test the installation by sliding the enclosure in and out of the rack a minimum of three times. If the enclosure binds, catches, or displays any incorrect motion or behavior repeat the installation.
  • Page 181 3. Support User Guide 3.9 Chassis Replacement Figure 195: Lower CMA Orientation c. Slowly slide the enclosure forward to ensure the arm is operating properly, then slide it back into the rack. d. CMA Standard: Repeat these steps to install the upper arm with the elbow facing to the right.
  • Page 182 3. Support User Guide 3.9 Chassis Replacement a. Ensure that the handles on the IOM are not latched. To unlatch them, press the latch release in the direction shown in the following image. Figure 197: Unlatching IOM Handles b. Align the IOM with the empty slot on the top of the chassis so that the arrow on the IOM latch release is facing toward the side shown in the following image.
  • Page 183 3. Support User Guide 3.9 Chassis Replacement a. Align the IOM Fan as shown in the following image. Figure 199: Installing the IOM Fan b. Pinch the latch release mechanism slightly and carefully lower the IOM Fan into the slot. Installing the 3.5in HDD Assembly Note: When installing drives, populate the enclosure from left-to-right, rear-to-front.
  • Page 184 3. Support User Guide 3.9 Chassis Replacement Figure 200: Drive Layout Note: When installing drives, ensure that the LED pointer on the top of the drive carrier points toward the front of the enclosure, as shown in the following image:...
  • Page 185 3. Support User Guide 3.9 Chassis Replacement Figure 201: LED Pointer Orientation Caution: To ensure proper airflow for enclosure cooling, all drive slots must be populated with either drives or drive blanks. Step 39 : Ensure that the enclosure has been pulled out of the rack until the rail latches engage. Step 40 : Install each drive in the place it was removed from by following the labels or marks that were added earlier.
  • Page 186 3. Support User Guide 3.9 Chassis Replacement Figure 202: Inserting a 3.5in HDD Assembly Step 42 : Lower the drive until the spring-loaded posts on the carrier contact the top edges of the drive slot. This is an intermediate position; the drive assembly will be fully seated later on.
  • Page 187 3. Support User Guide 3.9 Chassis Replacement Figure 203: Intermediate Install Position Step 43 : Repeat this intermediate installation for the remaining drive assemblies, populating the enclosure from left-to-right, rear-to-front. Figure 204: Populating the Enclosure Step 44 : Returning to the first drive assembly, pinch the latch release and carefully press downward to fully seat the 3.5in HDD Assembly into the drive slot.
  • Page 188 3. Support User Guide 3.9 Chassis Replacement Figure 205: Seating the 3.5in HDD Assembly Step 45 : Repeat this action to fully install the remaining drive assemblies in the same order, from left-to- right, rear-to-front. Step 46 : If the chassis is being installed into a rack that will be shipped fully assembled, you must install eight (four per side) of the included M5 x 12mm T15 Flat Head Torx screws into the two brackets at the front of the chassis in the following locations.
  • Page 189 3. Support User Guide 3.9 Chassis Replacement Figure 207: Shipping Bracket Screw Locations (CMA Lite) Step 47 : Install the PSU. a. Align the PSU in the orientation shown in the following image, and slide the PSU into the slot until it seats fully into the chassis. Figure 208: Installing the PSU b.
  • Page 190 3. Support User Guide 3.9 Chassis Replacement Figure 209: Clip-Style Cable Retention Figure 210: Cinching Cable Retention Clip For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image.
  • Page 191 3. Support User Guide 3.9 Chassis Replacement Figure 211: Strap-Style Cable Retention Step 48 : Install the second PSU. Step 49 : Install Rear Fan a. Orient the rear fan as shown in the following image. b. Insert the rear fan into the housing as shown in the following image. Figure 212: Installing the Rear Fan Step 50 : Install the rest of the rear fans into the rear of the enclosure.
  • Page 192 3. Support User Guide 3.9 Chassis Replacement Note: CMA Lite has one arm, to be installed at the lower position. This arm should have the elbow on the left side. a. Orient the CMA so that the elbow is on the left hand side. b.
  • Page 193 3. Support User Guide 3.9 Chassis Replacement Figure 214: Initial Alignment b. Insert the peg on the underside of the crossbar into the slot on the CMA mounting bracket. Figure 215: Crossbar Underside Peg c. Swing the crossbar so that the thumbscrew lines up with the mounting hole on the opposite side of the enclosure.
  • Page 194 3. Support User Guide 3.9 Chassis Replacement Figure 216: Swinging Motion of Crossbar to Locking Position d. Press the crossbar against the CMA mounting bracket and secure the crossbar in place by pressing and turning the thumbscrew clockwise until snug. Figure 217: Tightening the Thumbscrew a.
  • Page 195 3. Support User Guide 3.9 Chassis Replacement b. Gather the SAS, power, and Ethernet cables for installation. Before cabling, note the following routing patterns for best results: Note: Route the cables supported by the lower arm to IOM A (left hand side looking at the rear).
  • Page 196 3. Support User Guide 3.9 Chassis Replacement Figure 219: Open Baskets d. Connect the Ethernet cable to the Ethernet port, and route the cable through each of the baskets on the arm. e. Connect the SAS cables to the SAS ports, and route them through the baskets one at a time. Make sure to follow the labels to ensure they are connected to the proper ports.
  • Page 197 3. Support User Guide 3.9 Chassis Replacement Figure 220: Clip-Style Cable Retention Figure 221: Cinching Cable Retention Clip For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image.
  • Page 198 3. Support User Guide 3.9 Chassis Replacement Figure 222: Strap-Style Cable Retention h. Route the power cable through each basket. i. If the installation includes more than 10 total cables, follow the recommendations in Special Considerations for Cable Routing (page 189), before proceeding.
  • Page 199 3. Support User Guide 3.9 Chassis Replacement k. If the Ultrastar Data102 is being installed in a rack and will subsequently be transported inside that rack, it is important to use the included cable tie to wrap the CMA bundle to ensure it does not get damaged during transport.
  • Page 200 3. Support User Guide 3.9 Chassis Replacement Figure 225: Connected Cable Routing e. Connect the SAS cables and route them through the baskets one at a time. Follow the labels to ensure they are connected to the proper ports. Important: Make sure the power cable is not connected to a PDU. If it is, the system will power up when the cable is plugged into the PSU.
  • Page 201 3. Support User Guide 3.9 Chassis Replacement b. Gather the SAS cables, one power cable, and one Ethernet cable to install in the left hand side. c. Open all of the baskets Figure 226: Open Baskets a. Connect the Ethernet cable to the Ethernet port on the right hand side of the Ultrastar Data102 and route the cable through each of the baskets on the CMA.
  • Page 202 3. Support User Guide 3.9 Chassis Replacement Figure 227: Connected Cable Routing d. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 203 3. Support User Guide 3.9 Chassis Replacement Figure 228: Nominal Cable Length at Connectors e. Attach the cable retention mechanism. For PSUs with the clip-style retention mechanism, loop the clip around the power cable and pinch it until the clip catches and locks in place. Then slide the clip forward until it stops near the cable connector.
  • Page 204 3. Support User Guide 3.9 Chassis Replacement Figure 230: Cinching Cable Retention Clip For PSUs with the strap-style retention mechanism, secure the power cable to the PSU handle with the hook-and-loop strap as shown in the following image. Figure 231: Strap-Style Cable Retention f.

  • Page 205: Special Considerations For Cable Routing

    3. Support User Guide 3.10 Special Considerations for Cable Routing Step 56 : Make sure the CMA(s) is in operational position by folding the arm(s) in toward the enclosure and attaching the elbow end(s) to the connector(s) attached to the rail. Verify that all of the cabling is in functional order and does not bind or catch.
  • Page 206 3. Support User Guide 3.10 Special Considerations for Cable Routing Figure 233: Crisscross Cables When the cables are routed into the CMA, make sure there is some slack given to the elbow joint of the CMA. It is recommended not to wrap the cables tightly around this joint because this can cause binding and prevent smooth operation.

  • Page 207: Cabling For Cma Standard And Cma Lite

    3. Support User Guide 3.11 Cabling for CMA Standard and CMA Lite Figure 235: Cable Tie at Exit of CMA 3.11   Cabling for CMA Standard and CMA Lite 3.11.1   Before You Begin The cable configurations detailed in this section are intended to provide the optimal setup for your specific configuration.

  • Page 208: Cabling Cma Standard

    3. Support User Guide 3.11 Cabling for CMA Standard and CMA Lite Figure 236: Service Loop Dimension Figure Table 44: Example Service Loop Dimension Table 6in. 12in. In this case, the first measurement from the tip of the cable to the first velco strip is 6in. Followed by a 12in. measurement to the CMA cage.
  • Page 209 3. Support User Guide 3.11 Cabling for CMA Standard and CMA Lite 3.11.3   Cable Configuration for CMA Lite 3.11.3.1   Maximum HD Mini-SAS Configuration This configuration includes the use of up to two HD Mini-SAS cables, two Ethernet cables, and two power cables installed into a CMA Lite arm.

  • Page 210: Chapter 4. Management

    Western Digital Management In This Chapter: - Management Overview......195 - Firmware Features Overview..... 195 - Firmware Upgrade........196 - Firmware Auto-Sync........212 - OOBM Management Overview....215 - SES Page 02..........220 - Zoning............220 - Subenclosure Nickname......251 - Partially Populated Enclosures....253...

  • Page 211: Management Overview

    This section provides an overview of the system management features available in the Ultrastar Data102 through the in-band SAS connections using SG3_utils software, and out-of-band using a REST interface over HTTPS to access Western Digital's implementation of the DMTF Redfish API. 4.2   Firmware Features Overview The enclosure services functionality is compatible with the SES-3 (SES3r14) standard.

  • Page 212: Firmware Upgrade

    4. Management User Guide 4.3 Firmware Upgrade • Power off the enclosure (not self-healing). The enclosure operates visual indicators. These indicators can be set or cleared via host request, or autonomously by the enclosure if it detects fault conditions. The enclosure provides non-volatile memory that records enclosure serialization and branding information.
  • Page 213 4. Management User Guide 4.3 Firmware Upgrade 4.3.1   Verifying OOBMs before Firmware Upgrade in Linux This procedure provides instructions for verifying that the OOBM processors are running prior to initiating a firmware download. If the OOBM processors are not running, a firmware download will immediately fail. Before you begin: This procedure is written for a dual-IOM configuration.

  • Page 214: Downloading Firmware From The Support Portal

    4.3.2   Downloading Firmware from the Support Portal Note: The product must be registered in order to download firmware updates. Step 1 : Log in to the Western Digital Enterprise Support Center using a valid email address and password:...
  • Page 215 Several support options will appear on the page. Step 2 : Click the Downloads option in the top banner: The Western Digital downloads page will appear. Step 3 : From the Identify Product section, select the Product, OS / Type, and Release Version: The Select Files for Download section updates with the applicable options: Step 4 : From the Select Files for Download section, expand the Firmware option and select the...

  • Page 216: Linux Upgrade Preparation

    4. Management User Guide 4.3 Firmware Upgrade Note: Filenames will vary, depending on the options chosen in the Identify Product section. Step 5 : In the Review & Download Files section, review the selected files to ensure that all intended files are included in the list. Step 6 : If needed, remove an unwanted file by clicking its red X.
  • Page 217 4. Management User Guide 4.3 Firmware Upgrade Note: To perform an online firmware upgrade, the Ultrastar Data102 must be configured with redundant data paths, meaning both IOMs must have a SAS Port populated and connected to the host server. SAS Configurations: The server host must be configured with multi-pathing software that can handle the nature of the firmware upgrade.

  • Page 218: Linux Upgrade To New Firmware

    4. Management User Guide 4.3 Firmware Upgrade b. After connecting the Ethernet interfaces and obtaining the IP addresses via DHCP, locate device name from the output from step 2 (page 201). <dev> sg_scan -i c. Verify that both OOBMs have IP addresses by issuing the command sg_ses <dev>...

  • Page 219: Non-Automatic Firmware Activation In Linux

    4. Management User Guide 4.3 Firmware Upgrade Execute the command until you see the following result: {"ErrorCode":0,"StatusCode":2,"Description":"FW update completed. Waiting for activation.","EstimatedRemainingMinutes":0} Attention: If the OOBM is not being used, query Page Eh by executing the following command . The first time this command is issued, sg_ses <dev>...
  • Page 220 4. Management User Guide 4.3 Firmware Upgrade Step 1 : Ensure multi-pathing can see all of the expected drives. a. Execute the following command to verify that there are two paths to each drive: multipath -ll | grep -i “active ready running” -c Step 2 : Locate the <dev>...

  • Page 221: Windows Firmware Upgrade Preparation

    4. Management User Guide 4.3 Firmware Upgrade download microcode status: Complete, no error, start after hard reset or power cycle [0x11] download microcode additional status: 0x0 download microcode maximum size: 1703914 bytes download microcode expected buffer id: 0x0 download microcode expected buffer id offset: 0 Step 5 : Issue the following command to activate IOM A: sg_ses <dev>...
  • Page 222 4. Management User Guide 4.3 Firmware Upgrade SAS Configurations: The server host must be configured with multi-pathing software that can handle the nature of the firmware upgrade. i.e. Once firmware is downloaded to the IOMs, each IOM will reset and boot the new code in a staggered fashion such that the host always has at least one path to the drives to service I/O.

  • Page 223: Windows Upgrade To New Firmware

    4. Management User Guide 4.3 Firmware Upgrade Element type: Enclosure services controller electronics, subenclosure id: 0 [ti=5] Overall descriptor: <empty> Element 0 descriptor: ESCE IOMA,IOM PART NUM ,IOM SERIAL NUM,5000CCAB0500003C,XXX.XXX.XXX.XXX Element 1 descriptor: ESCE IOMB,IOM PART NUM ,IOM SERIAL NUM,5000CCAB0500007C,XXX.XXX.XXX.XXX 4.3.7  ...
  • Page 224 4. Management User Guide 4.3 Firmware Upgrade curl -G -k -u admin:admin -H "Content-type: application/ json" https://<ip address>/redfish/v1/UpdateService/Actions/ UpdateService.SimpleUpdate/Status Note: Execute the command until you see the following result: {"ErrorCode":0,"StatusCode":2,"Description":"FW update completed. Waiting for activation.","EstimatedRemainingMinutes":0} Attention: If the OOBM is not being used, query Page Eh by executing the following command .

  • Page 225: Non-Automatic Firmware Activation In Windows

    4. Management User Guide 4.3 Firmware Upgrade C:\more C:\Users\Administrator\Desktop\mpclaim_output.txt Note: It could take the OS several minutes to rebuild all the paths to the drives depending on the workload on the drives and how busy the host is. Multipathing may have to be verified several times to ensure that all paths are in an optimal state following the reset of IOM A.
  • Page 226 4. Management User Guide 4.3 Firmware Upgrade Step 2 : Upgrade the enclosure firmware using sg_ses_microcode by executing the following command: sg_ses_microcode <dev> -m 0xe -N -b 4096 -I <filename> -vv Important: Do not unzip/extract the tar.gz file. Doing so will result in errors during the firmware upgrade process.
  • Page 227 4. Management User Guide 4.3 Firmware Upgrade download microcode expected buffer id offset: 0 Step 4 : Issue the following command to activate IOM A: sg_ses <dev> -p4 -c -d 02,00,01,00 Note: Only activate one IOM at a time to ensure there is always at least one path to the drives to service I/O while an IOM is being reset.

  • Page 228: Firmware Auto-Sync

    4. Management User Guide 4.4 Firmware Auto-Sync Step 6 : Issue the following command to activate IOM B: sg_ses <dev> -p4 -c -d 02,00,01,01 Step 7 : Ensure Windows MPIO can see all paths to the drives after activating IOM B. a. Execute the following command: C:\mpclaim.exe –v C:\Desktop\mpclaim_output.txt b.

  • Page 229: Enabling Auto-Sync

    4. Management User Guide 4.4 Firmware Auto-Sync Introduced with firmware version 3000-058, Auto-Sync is a feature that automatically detects a mismatch of SEP and OOBM firmware between an enclosure's two IOMs and initiates an upgrade or downgrade to synchronize the firmware versions. This feature is designed to reduce the time required to update firmware after replacing one or both IOMs and can be utilized to achieve different outcomes depending on the user's needs.

  • Page 230: Checking Auto-Sync Status

    4. Management User Guide 4.4 Firmware Auto-Sync sg_wr_mode <dev> --dbd -s --page=0x20 -- contents=a0,0e,01,00,00,00,00,00,00,00,00,00,00,00,08,00 -- mask=00,00,00,00,00,00,00,00,00,00,00,00,00,00,08,00 Step 4 : Use the utility to verify that the enclosure's Auto-Sync VPD bit is now enabled (08, sg_modes bold in the following example): sg_modes <dev> --page=0x20 --llbaa HGST H4102-J 3010...

  • Page 231: Disabling Auto-Sync

    4. Management User Guide 4.5 OOBM Management Overview 4.4.3   Disabling Auto-Sync Step 1 : From a host command line, use the utility to verify that the enclosure's Auto-Sync VPD sg_modes bit is currently enabled (08, bold in the following example): sg_modes <dev>...
  • Page 232 4. Management User Guide 4.5 OOBM Management Overview • <netmask> = The netmask, in four pairs of two-digit hex codes • <gateway> = The gateway, in four pairs of two-digit hex codes For example, to change the OOBM network configuration on IOM A to static: sg_wr_mode /dev/sg3 --dbd --page=0x23,0x01 --...

  • Page 233: Configuring Oobm Static Ip Address Using Curl

    4. Management User Guide 4.5 OOBM Management Overview • Gateway = 0.0.0.0 Viewing the OOBM Network Configuration Step 2 : To view the OOBM network configuration, enter the following: sg_wr_mode <dev> --dbd --page=0x23,0x01 This returns: e3,01,00,30,03,00,00,00,<IOM A Setting>,00,00,00,<IOM A IPaddr>,<IOM Netmask>,<IOM A Gateway>,00,00,00,<IOM B Setting>,00,00,00,<IOM B IPaddr>,<IOM B...
  • Page 234 "Name": "IOM A Ethernet Interface", "Id": "IOModuleA", "LinkStatus": "LinkUp", "PermanentMACAddress": "00:0C:CA:08:38:88", "SpeedMbps": 1000, "HostName": "oobm-00:0C:CA:08:38:88", "FQDN": "oobm-00:0C:CA:08:38:88.\n", "FullDuplex": "true", "IPv4Addresses": [ "Address": "10.206.144.81", "SubnetMask": "255.255.248.0", "AddressOrigin": "Static", "Gateway": "10.206.144.1" "NameServers": [], "Oem": { "WDC": { "Copyright": "Copyright © 2017-2021 Western Digital Corporation"...

  • Page 235: Upgrading Firmware With Oobm

    4. Management User Guide 4.5 OOBM Management Overview Note: IOMA cannot be used to modify IOMB's OOBM IP address, and vice versa. Step 3 : If applicable, repeat these steps to set the OOBM IP address for the second I/O module. 4.5.3  ...

  • Page 236: Ses

    4. Management User Guide 4.6 SES Page 02 Step 5 : To activate the firmware, send a POST request: • For an automatic activation, send the POST request to the object using UpdateService command: UpdateService.FWActivate curl -X POST -k -u admin:admin -H "Content-type: application/ json"...

  • Page 237: Predefined Zoning Configurations

    4. Management User Guide 4.7 Zoning • CLI Tools: to download the latest version of CLI tools, see: Downloading Firmware from the Support Portal (page 198) 4.7.2   Predefined Zoning Configurations There are four predefined zoning configurations for the Ultrastar Data102 . Each configuration connects a different number of host ports to a set number of drives, called a zone group.
  • Page 238 4. Management User Guide 4.7 Zoning Figure 247: Configuration 0 There is no SAS cable connection table for this configuration, because the host servers do not rely on specific ports to see specific drives and drive slots. Configuration 1 Configuration 1 allows up to six redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 17 drives that are mapped to both IOMs.
  • Page 239 4. Management User Guide 4.7 Zoning Figure 248: Configuration 1 Connect the host servers to the enclosure using SAS cables in the configuration listed in the table below. The left side of the table displays the host number, and the right side displays the appropriate IOM SAS ports on the enclosure for that host.
  • Page 240 4. Management User Guide 4.7 Zoning Configuration 2 Configuration 2 allows up to three redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 34drives that are mapped to both IOMs. Each zone group will display all of the devices that are contained within that zone.
  • Page 241 4. Management User Guide 4.7 Zoning Table 48: SAS Cable connections for Configuration 2 Host Enclosure IOM SAS Port Host 1 Host 2 Host 3 Configuration 3 Configuration 3 allows up to two redundantly configured hosts to view a specific zone group of drives. Each host will be able to view up to 51 drives that are mapped to both IOMs.
  • Page 242 4. Management User Guide 4.7 Zoning '{"ZoningConfig" : "3"}' Figure 250: Configuration 3 Connect the host servers to the enclosure using SAS cables in the configuration listed in the table below. The left side of the table displays the host number, and the right side displays the appropriate IOM SAS ports on the enclosure for that host.

  • Page 243: Sg_Senddiag Command

    4. Management User Guide 4.7 Zoning Host Enclosure IOM SAS Port 4.7.3   sg_senddiag Command command is used to configure zoning on the Ultrastar Data102 . This command contains sg_senddiag several values that are important for enabling and disabling zoning through the use of the IOMs and expanders.
  • Page 244 4. Management User Guide 4.7 Zoning a. Issue the following command: sg_scan -i | grep -i H4102-J -B 1 b. Identify the sg devices from the output. The devices can be identified by the <dev>. The devices appear as /dev/sg3 and /dev/sg106 bolded in the example below. /dev/sg3: scsi9 channel=0 id=43 lun=0 HGST H4102-J...
  • Page 245 4. Management User Guide 4.7 Zoning a. Use the example of the command described in sg_senddiag Command (page 227) complete the specific command for IOM A. Replace letters a through d with the information recorded in previous steps. sg_senddiag Command sg_senddiag <a>...
  • Page 246 4. Management User Guide 4.7 Zoning Step 5 : Enable zoning on IOM A using the sg_senddiag command. a. Issue the command for IOM A that was built in the previous step. b. Enabling a predefined zoning configuration will reset the SAS connector ports which may cause the sg_senddiag command to return a status of DID_TIME_OUT or DID_SOFT_ERROR.

  • Page 247: Disabling Zoning Using Linux

    4. Management User Guide 4.7 Zoning smp_discover_list /dev/bsg/expander-9:39 c. Zone group 9 can be identified by the located at the end of each line in zone 9. The ZG:9 above example displays PHYs 0-13 as being in zone group 9. All other devices are labeled because the host is displaying the only devices it has access to.
  • Page 248 4. Management User Guide 4.7 Zoning sg_vpd <dev> -p0x83 b. Identify and match the IOM SAS address and sg device for both IOMs from the output. Each address appears bolded in the example below. Addressed logical unit: designator type: NAA, code set: Binary 0x5000ccab0300003c Target port:...
  • Page 249 4. Management User Guide 4.7 Zoning c. Zoning Configuration: configuration 00 Note: For information on preconfigured zoning configurations, see: Predefined Zoning Configurations (page 221). d. IOM SAS Address: SAS Address associated with IOM B Note: A comma should be placed after each bit of data in the IOM SAS Address that was recorded.

  • Page 250: Enabling Zoning Using Windows

    4. Management User Guide 4.7 Zoning 9:0:1295:0 9:0:1376:0 9:0:1388:0 end_device-9:41:24 end_device-9:44:10 end_device-9:44:7 9:0:1296:0 9:0:1377:0 9:0:1389:0 end_device-9:41:25 end_device-9:44:11 end_device-9:44:8 b. Issue the following command to access a single host's SMP Discover output: smp_discover_list /dev/bsg/expander-9:39 Note: Repeat this substep for all expanders. c.
  • Page 251 4. Management User Guide 4.7 Zoning Note: For scsi<dev>, type the number of the SCSI device recorded in the previous step. b. The IP Address for each IOM will appear at the end of each resulting line. Each IP Address is labeled for either IOM A or IOM B and occurs after the last comma as seen bolded in the following example.
  • Page 252 4. Management User Guide 4.7 Zoning Note: A comma should be placed after each bit of data in the IOM SAS Address that was recorded. For example, if the IOM SAS Address output was 5000CCAB0300003C, the address that should be added to the sg_senddiag command should be 50,00,CC,AB,03,00,00,3C.

  • Page 253: Disabling Zoning Using Windows

    4. Management User Guide 4.7 Zoning send diagnostic: transport: Host_status=0x03 [DID_TIME_OUT] Driver_status=0x00 [DRIVER_OK] Step 7 : Verify the zone groups for each of the host using the smp_discover_list command. a. Issue the following command to locate the expander handles: ls /dev/bsg Example of the Expander Handles 0:2:0:0 9:0:1297:0...
  • Page 254 4. Management User Guide 4.7 Zoning Step 1 : From the host server, identify the SCSI devices that are associated with the Ultrastar Data102 IOMs. Note: The operating system associates each SEP device as a SCSI device. The SCSI device of the SEP can be used to get status from or control elements within the enclosure.
  • Page 255 4. Management User Guide 4.7 Zoning transport: Serial Attached SCSI Protocol (SPL-4) 0x5000ccab0300003c Step 4 : Build the sg_senddiag command using the information recorded in earlier steps. a. Use the example of the sg_senddiag command shown in the image above to complete the specific sg_senddiag command for IOM A.
  • Page 256 4. Management User Guide 4.7 Zoning • IOM B: sg_senddiag 106 --pf --raw=04,00,00,90,60,00,00,00,50,00,CC,AB,03,00,00,7C Step 5 : Disable zoning on IOM A using the sg_senddiag command. a. Issue the command for IOM A that was built in the previous step. b. Disabling a predefined zoning configuration will reset the SAS connector ports which may cause the sg_senddiag command to return a status of DID_TIME_OUT or DID_SOFT_ERROR.

  • Page 257: File-Based Zoning

    File-based zoning—introduced with firmware 2030—is a method of configuring zoning on an enclosure using a binary configuration file provided by Western Digital Engineering. The file is downloaded to the enclosure, and the zoning configuration is stored on the baseboard, where it both enables the file- based zoning feature and configures the default zoning of the enclousre.
  • Page 258 4. Management User Guide 4.7 Zoning • Disabling the file-based zoning feature itself – This involves downloading and activating a binary file ( ) that disables the file-based zoning feature and any file-based zoning Clear_Config.bin configuration, allowing zoning via other standard methods to persist through enclosure power cycles. 4.7.8.1  ...
  • Page 259 WDDCS Tool User Guide. Step 6 : Use the WDDCS Tool's command to view the SEP device handles: show # wddcs show wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: /dev/sg1 product : H4102-J serial : USCSJ03717EB0001 firmware: 2050-028...
  • Page 260 : Ultrastar Data102 Step 7 : Use the WDDCS Tool's command to determine which IOM each handle is assigned to: # wddcs iom wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: /dev/sg1 Dual IOM operation IOM A Device: /dev/sg2...
  • Page 261 4. Management User Guide 4.7 Zoning Step 1 : From a command line, use the commands to list all enclosure devices lsscsi grep attached to the host: # lsscsi -g | grep -i enc From the output, note the device names for the IOMs (i.e. /dev/sgX [1:0:3257:0] enclosu HGST...
  • Page 262 WDDCS Tool, please see the WDDCS Tool User Guide. Step 5 : Use the WDDCS Tool's command to view the SEP device handles: show # wddcs show wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: /dev/sg1 product : H4102-J serial : USCSJ03717EB0001 firmware: 2050-028...
  • Page 263 SEP handle to verify zone status the zoning configuration of each IOM: # wddcs /dev/sg1 zone status wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: /dev/sg1 Zoning (Disabled) # wddcs /dev/sg2 zone status wddcs v1.1.8.0...
  • Page 264 4. Management User Guide 4.7 Zoning length=96 (0x60) Peripheral device type: enclosure services device Vendor identification: HGST Product identification: H4102-J Product revision level: 2050 Unit serial number: USWSJ02819EZ0012 C:\> sg_inq SCSI3:1,29,0 standard INQUIRY: PQual=0 Device_type=13 RMB=0 LU_CONG=0 version=0x06 [SPC-4] [AERC=0] [TrmTsk=0] NormACA=0 HiSUP=0...
  • Page 265 4. Management User Guide 4.7 Zoning wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: SCSI3:0,84,0 product : H4102-J serial : USWSJ02819EZ0012 firmware: 2050-028 name : Ultrastar Data102 Device: SCSI3:1,29,0 product : H4102-J serial : USWSJ02819EZ0012 firmware: 2050-028...
  • Page 266 WDDCS Tool, please see the WDDCS Tool User Guide. Step 4 : Use the WDDCS Tool's command to view the SEP device handles: show C:\> wddcs show wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: SCSI3:0,84,0 product : H4102-J serial : USWSJ02819EZ0012 firmware: 2050-028...

  • Page 267: Subenclosure Nickname

    : Ultrastar Data102 Step 5 : Use the WDDCS Tool's command to determine which IOM each handle is assigned to: C:\> wddcs iom wddcs v1.1.8.0 Copyright (c) 2019-2020 Western Digital Corporation or its affiliates Device: SCSI3:0,84,0 Dual IOM operation IOM A Device: SCSI3:1,29,0...
  • Page 268 4. Management User Guide 4.8 Subenclosure Nickname <manufacturer> <regulatorymodel> <firmwareversion> Supported diagnostic pages: Supported Diagnostic Pages [sdp] [0x0] Configuration (SES) [cf] [0x1] Enclosure Status/Control (SES) [ec,es] [0x2] Help Text (SES) [ht] [0x3] String In/Out (SES) [str] [0x4] Threshold In/Out (SES) [th] [0x5] Element Descriptor (SES) [ed] [0x7] Additional Element Status (SES-2) [aes] [0xa] Download Microcode (SES-2) [dm] [0xe]...

  • Page 269: Partially Populated Enclosures

    4. Management User Guide 4.9 Partially Populated Enclosures number of secondary subenclosures: 0 generation code: 0x0 subenclosure identifier: 0 nickname status: 0x0 nickname additional status: 0x0 nickname language code: nickname: <nickname> Clear the Nickname Step 5 : If needed, use the command to clear the sg_ses <device>...

  • Page 270: Installing Drives

    4. Management User Guide 4.9 Partially Populated Enclosures Figure 251: Minimum HDD Partial Population 4.9.2   Installing Drives This section provides steps on how to install drives into the enclosure. The enclosure is shipped with a minimum of 60 HDDs. Before beginning the process of adding drives, refer to the Partial Population Configurations (page 253) section to determine what configuration will be used and what is required of...
  • Page 271 4. Management User Guide 4.9 Partially Populated Enclosures Installing the 3.5in HDD Assembly Note: When installing drives, populate the enclosure from left-to-right, rear-to-front. For example, begin with slot 90 (as shown in the following diagram), continue through 101, then proceed with 78 through 89, and so on: Figure 253: Drive Layout Note: When installing drives, ensure that the LED pointer on the top of the drive carrier points toward the front of the enclosure, as shown in the following image:...
  • Page 272 4. Management User Guide 4.9 Partially Populated Enclosures Figure 254: LED Pointer Orientation Caution: To ensure proper airflow for enclosure cooling, all drive slots must be populated with either drives or drive blanks. Step 4 : Ensure that the enclosure has been pulled out of the rack until the rail latches engage. Step 5 : Align the drive with the empty slot that will receive it.
  • Page 273 4. Management User Guide 4.9 Partially Populated Enclosures Figure 255: Inserting a 3.5in HDD Assembly Step 6 : Lower the drive until the spring-loaded posts on the carrier contact the top edges of the drive slot. This is an intermediate position; the drive assembly will be fully seated later on.
  • Page 274 4. Management User Guide 4.9 Partially Populated Enclosures Figure 256: Intermediate Install Position Step 7 : Repeat this intermediate installation for the remaining drive assemblies, populating the enclosure from left-to-right, rear-to-front. Figure 257: Populating the Enclosure Step 8 : Returning to the first drive assembly, pinch the latch release and carefully press downward to fully seat the 3.5in HDD Assembly into the drive slot.

  • Page 275: Daisy Chaining

    4. Management User Guide 4.10 Daisy Chaining Figure 258: Seating the 3.5in HDD Assembly Step 9 : Repeat this action to fully install the remaining drive assemblies in the same order, from left-to- right, rear-to-front. Step 10 : Push the enclosure back into the rack to ensure proper cooling. 4.10  ...

  • Page 276: One Host Cable Configurations

    4. Management User Guide 4.10 Daisy Chaining Figure 259: Daisy Chaining Key The following section identifies the different host configurations for daisy chaining multiple enclosures with either one or two hosts. One Host Configurations: The following diagram is an example of how the enclosures will be connected via the IO SAS ports and what number each enclosure is.
  • Page 277 4. Management User Guide 4.10 Daisy Chaining Two Enclosures: One Host with a Single HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure2: IOMB, B1 Enclosure1: IOMA, A4 Enclosure2: IOMA, A1 Enclosure1: IOMB, B3 Enclosure2: IOMB, B6 Two Enclosures: One Host with a Two HBAs Source Device Destination Device...
  • Page 278 4. Management User Guide 4.10 Daisy Chaining Three Enclosures: One Host with a Single HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure3: IOMB, B1 Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure1: IOMB, B3 Enclosure2: IOMB, B6 Enclosure2: IOMA, A3 Enclosure3: IOMA, A1 Enclosure2: IOMB, B3...
  • Page 279 4. Management User Guide 4.10 Daisy Chaining Three Enclosures: One Host with a Two HBAs Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure3: IOMB, B1 Host1: P3 Enclosure3: IOMA, A6 Host1: P4 Enclosure1: IOMB, B1 Enclosure1: IOMA, A1 Enclosure2: IOMA, A2 Enclosure1: IOMB, B6 Enclosure2: IOMB, B5...
  • Page 280 4. Management User Guide 4.10 Daisy Chaining Four Enclosures: One Host with a Single HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure4: IOMB, B1 Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure1: IOMB, B3 Enclosure2: IOMB, B6 Enclosure2: IOMA, A3 Enclosure3: IOMA, A1 Enclosure2: IOMB, B3...
  • Page 281 4. Management User Guide 4.10 Daisy Chaining Four Enclosures: One Host with a Two HBAs Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure4: IOMB, B1 Host1: P3 Enclosure4: IOMA, A6 Host1: P4 Enclosure1: IOMB, B1 Enclosure1: IOMA, A1 Enclosure2: IOMA, A2 Enclosure1: IOMB, B6 Enclosure2: IOMB, B5...

  • Page 282: Two Host Cable Configurations

    4. Management User Guide 4.10 Daisy Chaining Four SATA Enclosure: One Host with a Single HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A4 Host1: P2 Enclosure1: IOMA, A6 Enclosure1: IOMA, A1 Enclosure2: IOMA, A2 Enclosure2: IOMA, A1 Enclosure3: IOMA, A2 Enclosure3: IOMA, A1 Enclosure4: IOMA, A2 4.10.3  ...
  • Page 283 4. Management User Guide 4.10 Daisy Chaining Two Enclosures: Two Hosts with One HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure2: IOMB, B1 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure2: IOMA, A6 Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure1: IOMB, B5 Enclosure2: IOMB, B6...
  • Page 284 4. Management User Guide 4.10 Daisy Chaining Three Enclosures: Two Hosts with One HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure3: IOMB, B1 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure3: IOMA, A6 Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure2: IOMA, A3 Enclosure3: IOMA, A1...
  • Page 285 4. Management User Guide 4.10 Daisy Chaining Three Enclosures: Two Hosts with Two HBAs Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure3: IOMB, B1 Host1: P3 Enclosure1: IOMA, A4 Host1: P4 Enclosure3: IOMB, B3 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure3: IOMA, A6...
  • Page 286 4. Management User Guide 4.10 Daisy Chaining Four Enclosures: Two Hosts with One HBA Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure4: IOMB, B1 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure4: IOMA, A6 Enclosure1: IOMA, A3 Enclosure2: IOMA, A1 Enclosure2: IOMA, A3 Enclosure3: IOMA, A1...

  • Page 287: Cabling For Daisy Chaining

    4. Management User Guide 4.10 Daisy Chaining Four Enclosures: Two Hosts with Two HBAs Source Device Destination Device Host1: P1 Enclosure1: IOMA, A6 Host1: P2 Enclosure4: IOMB, B1 Host1: P3 Enclosure1: IOMA, A4 Host1: P4 Enclosure4: IOMB, B3 Host2: P1 Enclosure1: IOMB, B1 Host2: P2 Enclosure4: IOMA, A6...
  • Page 288 4. Management User Guide 4.10 Daisy Chaining Note: Before cabling the lower CMA, note the following routing of the cables. For best results, the cables that are supported by the upper CMA are inserted into IOM B (right hand side looking at the rear) and the lower CMA cables are routed to IOM A (left hand side looking at the rear) in a "criss-cross"...
  • Page 289 4. Management User Guide 4.10 Daisy Chaining Figure 274: Open Baskets d. Connect all of the SAS cables that will be used and route them through the baskets one at a time. Make sure to follow the labels to make sure they are connected to the proper port. e.
  • Page 290 4. Management User Guide 4.10 Daisy Chaining Figure 275: Nominal Cable Length at Connectors f. Close all of the baskets. g. Reconnect the CMA at the elbow to the connectors on the rail. Step 3 : Cable the upper CMA. a. Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says “push”...
  • Page 291 4. Management User Guide 4.10 Daisy Chaining Figure 276: Open Baskets a. Connect the SAS cables and route them through the baskets one at a time. Make sure to follow the labels to make sure they are connected to the proper port. b.
  • Page 292 4. Management User Guide 4.10 Daisy Chaining Figure 277: Connected Cable Routing c. Wrap cable tie around the installed cable bundle between the ports and the first basket of the CMA Note: Each cable must be given enough slack at the connector end to operate smoothly.
  • Page 293 4. Management User Guide 4.10 Daisy Chaining Figure 278: Nominal Cable Length at Connectors d. Close all of the baskets. e. Reconnect the CMA at the elbow to connector A. Step 4 : Connect the SAS cables to the host server(s) according to the One Host Cable Configurations (page 260) Two Host Cable Configurations (page...

  • Page 294: Chapter 5. Safety

    Western Digital Safety The following chapter provides safety information for the Ultrastar Data102 . In This Chapter: - Safety Warnings and Cautions....279 - Electrostatic Discharge......279 - Optimizing Location........279 - Power Connections........280 - Power Cords..........280 - Rackmountable Systems......280 - Safety and Service........281...

  • Page 295: Safety Warnings And Cautions

    5.2   Electrostatic Discharge CAUTION Electrostatic discharge can harm delicate components inside Western Digital products. Electrostatic discharge (ESD) is a discharge of stored static electricity that can damage equipment and impair electrical circuitry. It occurs when electronic components are improperly handled and can result in complete or intermittent failures.

  • Page 296: Power Connections

    5. Safety User Guide 5.4 Power Connections • Keep the unit away from direct strong magnetic fields, excessive dust, and electronic/electrical equipment that generate electrical noise. 5.4   Power Connections Be aware of the ampere limit on any power supply or extension cables being used. The total ampere rating being pulled on a circuit by all devices combined should not exceed 80% of the maximum limit for the circuit.

  • Page 297: Safety And Service

    All maintenance and service actions appropriate to the end-users are described in the product documentation. All other servicing should be referred to a Western Digital-authorized service technician. To avoid shock hazard, turn off power to the unit by unplugging both power cords before servicing the unit.

  • Page 298: Chapter 6. Disclaimers

    Western Digital Disclaimers The following chapter describes the Regulatory Statement of Compliance, Safety Compliance, Electromagnetic Compatibility Agency Requirements, and country certifications for the Ultrastar Data102 . In This Chapter: - Restricted Access Location.......283 - Safety Compliance........283 - Electromagnetic Compatibility (EMC) Class A Compliance..........283...

  • Page 299: Restricted Access Location

    6. Disclaimers User Guide 6.1 Restricted Access Location 6.1   Restricted Access Location The Ultrastar Data102 is intended for installation in a server room or computer room where at least one of the following conditions apply: • Access can only be gained by service persons or by users who have been instructed about the restrictions applied to the location and about any precautions that shall be taken, and/or •...

  • Page 300: Country Certifications

    6. Disclaimers User Guide 6.4 Country Certifications • IEC 61000-4-3 Radiated Immunity • IEC 61000-4-4 EFT • IEC 61000-4-5 Surge • IEC 61000-4-6 RF Common Mode • IEC 61000-4-8 Power Frequency Magnetic Field • IEC 61000-4-11 Voltage Dips and Interruptions •...

  • Page 301: Chapter 7. Regulatory Statements

    Statements The following chapter provides regulatory statements for the Ultrastar Data102 , H4102-J . Western Digital storage enclosures are marked to indicate compliance to various country and regional standards. Note: Potential equipment damage: Operation of this equipment with cables that are not properly...

  • Page 302: Europe (Ce Declaration Of Conformity)

    European Union, including the Electromagnetic Compatibility Directive (2014/30/EU) and the Low Voltage Directive (2014/30/EU). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. UK Import Representation Contact Western Digital UK Limited...

  • Page 303: Fcc Class A Notice

    Any modifications made to this device that are not approved by Western Digital may void the authority granted to the user by the FCC to operate equipment.

  • Page 304: Ices-003 Class A Notice-Avis Nmb-003, Classe A

    7. Regulatory Statements User Guide 7.3 ICES-003 Class A Notice—Avis NMB-003, Classe A 7.3   ICES-003 Class A Notice—Avis NMB-003, Classe A This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme à la norme NMB-003 du Canada.

  • Page 305: Japanese Compliance Statement, Class A Ite

    7. Regulatory Statements User Guide 7.4 Japanese Compliance Statement, Class A ITE 7.4   Japanese Compliance Statement, Class A ITE The following Japanese compliance statement pertains to VCCI EMI regulations: English translation: This is a Class A product based on the Technical Requirement of the Voluntary Control Council for Interference by Information Technology (VCCI).

  • Page 306: Taiwan Warning Label Statement, Class A Ite

    7. Regulatory Statements User Guide 7.5 Taiwan Warning Label Statement, Class A ITE 7.5   Taiwan Warning Label Statement, Class A ITE English translation: This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures.

  • Page 307: South Korea Warning Label Statement, Class A Ite

    7. Regulatory Statements User Guide 7.6 South Korea Warning Label Statement, Class A ITE 7.6   South Korea Warning Label Statement, Class A ITE...

  • Page 308: Chapter 8. Appendices

    Western Digital Appendices In This Chapter: - SKUs for Fully-Populated Configurations..........293 - SKUs for Partially-Populated Configurations..........293 - SKUs for Scale-Up Modules....... 294...

  • Page 309: Skus For Fully-Populated Configurations

    8. Appendices User Guide 8.1 SKUs for Fully-Populated Configurations 8.1   SKUs for Fully-Populated Configurations The following table lists SKUs for fully-populated configurations of the Ultrastar Data102 . Table 52: Fully-Populated Configurations Description Part Number (Encryption) SE4U102-102 HC550 1836TB nTAA He SATA 512e 1ES1852 (SED), 1ES1851 (SE) SE4U102-102 HC550 1836TB nTAA He SAS 512e 1ES1846 (TCG), 1ES1885 (SE)
  • Page 310 8. Appendices User Guide 8.3 SKUs for Scale-Up Modules Description Part Number (Encryption) SE4U102-60 HC550 1080TB nTAA He SATA 512e 1ES1854 (SED), 1ES1853 (SE) SE4U102-60 HC550 1080TB nTAA He SAS 512e 1ES1849 (TCG), 1ES1848 (SE) SE4U102-60 HC550 960TB nTAA He SATA 512e 1ES1864 (SED), 1ES1863 (SE) SE4U102-60 HC550 960TB nTAA He SAS 512e 1ES1859 (TCG), 1ES1858 (SE)
  • Page 311 8. Appendices User Guide 8.3 SKUs for Scale-Up Modules Description Part Number (Encryption) SE4U102 ScaleUp Module HC550 224TB nTAA He 1EX2464 (TCG), 1EX2463 (SE), 1EX2465 (TCG-FIPS) SAS 512e SE4U102 ScaleUp Module 196TB nTAA He SNGL 1EX1841 (SED), 1EX1840 (SE) SATA 512e SE4U102 ScaleUp Module 196TB nTAA He SNGL 1EX1837 (SE) SATA 4Kn...
  • Page 312 8. Appendices User Guide 8.3 SKUs for Scale-Up Modules Description Part Number SE MM ScaleUp Module HC550 216TB nTAA He 1EX2785 (SE) SAS 4Kn SE MM ScaleUp Module HC550 192TB nTAA He 1EX2487 (SED), 1EX2486 (SE) SATA 512e SE MM ScaleUp Module HC550 192TB nTAA He 1EX2484 (TCG), 1EX2483 (SE), 1EX2485 (TCG-FIPS) SAS 512e SE MM ScaleUp Module 168TB nTAA He SNGL...

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