Computer Diagnostics; Create A Diagnostics Diskette; Computer Checkup (Test) - HP xw4000 Service & Reference Manual

Setup Utilities and Diagnostic Features

2.2 Computer Diagnostics

The following section applies only to computers equipped with a diskette drive and running an
OS that supports the production of a Diagnostics diskette.
HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the
computer. This is a bootable diskette that allows you to test and inspect the hardware outside of
the operating system by running the Computer Checkup (TEST) or View System Information
(INSPECT) diagnostic programs. The diskette will play an important role in the restoration
process if you ever experience a major system failure.
Another diagnostic feature is Diagnostics for Windows, described in Section 2.2.4.

2.2.1 Create a Diagnostics Diskette

DOS-Based
To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB
diskettes), run the SoftPaq executable file found in C:\DIAGDISK\ to extract the necessary files.
Insert a blank 1.44MB formatted diskette into the diskette drive, then run
C:\DIAGDISK\PDIAG\MAKEDISK.BAT
To obtain the SoftPaq executable filename, run DIR C:\DIAGDISK\SP*.EXE
Windows-Based
NOTE: Not all versions of Windows support this feature.
Using the Windows operating system:
Click Start > Compaq Information Center > Create Diagnostics Disk. Insert a diskette into the
diskette drive and follow the instructions on the screen.

2.2.2 Computer Checkup (TEST)

Use Computer Checkup (TEST) in the following instances to:
Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running TEST is optional but recommended after installing or
connecting a new device.
Third-party devices not supported by HP may not be detected.
Save, print, or display the information generated by TEST. You should run TEST and have
the printed report available before placing a call to the Compaq Customer Support Center.
Reproduce the same environment on another computer for testing.
Before you run TEST, you must create a diagnostics diskette. See Section 2.2.1, "Create a
Diagnostics Diskette," for instructions.
2–10 Service Reference Guide