Hardware Installation - HP xw4000 Service & Reference Manual

Troubleshooting Without Diagnostics

Hardware Installation

You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. If you install a Plug and Play device, Windows 98, 2000, or Me in most
cases will automatically recognize the device and configures the computer. If a third-party Plug
and Play device is not recognized, contact the device manufacturer. If you install a non–Plug and
Play device, you must reconfigure the computer after completing installation of the new
hardware. In Windows 98, 2000, or Me, select the Add New Hardware icon in the Control Panel
and follow the instructions that appear on the screen. To reconfigure the computer in Windows
NT Workstation 4.0 after installing new hardware, use the utility provided with the hardware.
Hardware Installation
Problem
A new device is not
automatically recognized as
part of the computer system.
Insufficient power to the
components.
Installed third-party SCSI hard
drive adapter not participating
in the hard drive ordering
sequence provided in F10
Setup and/or is always
coming up as the boot device
regardless of the
predetermined sequence.
F–10
Possible Solutions
1. The computer needs to be reconfigured to recognize the new
device. Follow the reconfiguration instructions above. If system
still does not recognize the new device, but the device is listed
within Computer Setup, use Computer Setup to address any
resource conflicts.
2. When the system advised you of changes to the configuration,
you did not accept them. Reboot the computer and follow the
instructions for accepting the changes.
3. A Plug and Play board may not automatically configure when
added if the default configuration conflicts with other devices.
Use Windows 98, 2000, or Me Device Manager to deselect the
automatic settings for the board and choose a basic
configuration that doesn't cause a resource conflict. You can also
use Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
4. The cables for the new external device are loose or the power
cables are unplugged. Check all cables, and check that pins in
the cable or connector are not bent down.
5. The power switch for the new external device is not turned on.
Turn off the computer, turn on the external device, and then turn
the computer on to integrate the new device with the computer.
6. If the drive is a secondary drive that has just been installed on
the same controller as the primary drive, verify that the jumpers
for both drives are set correctly.
Ensure both power supply cables are connected to the system board
(some Workstations).
The third-party adapter is either not supporting BIOS Boot
Specification or the Boot Vector option. A solution is not available.
Service Reference Guide