CAUTION: During the OS installation process, do not turn off your Ä computer unless you are directed to do so. HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled, or that are XP Ready, are designed for accessibility.
Software Setup File System Format ✎ Depending on your system, you may be prompted to select a file system format during the initial setup of your system. Hard drives can be configured in three basic formats: FAT16 and FAT32 (for HDD partitions less than 8 GB), or NTFS (for HDD partitions up to and greater than 8 GB), with variances of each, depending on the operating system and hard drive support.
Software Setup NTFS Convert Desktop Icon Double-click the NTFS Convert icon located on the desktop. Read and follow the instructions that appear on the screen to change the drive partitioning. This feature is available on select models only. Installing or Upgrading Device Drivers To install optional hardware devices after the OS installation is complete, you must install the device drivers for the devices you are installing.
Software Setup Customizing the Monitor Display To change the default configuration settings for your monitor display, such as the screen resolution, color settings, and font sizes, double-click the Display icon in the Control Panel. For more information about your display driver and other utilities that you can use with your graphics controller, refer to your graphics controller documentation.
Software Setup Protecting Your Software To protect your software from loss or damage, keep a backup copy of all system software, applications, and related files stored on your hard drive. Refer to your OS or backup utility documentation for instructions on making backup copies of your data files. Restoring Your Software Restore the original operating system and factory-installed software by using the Compaq Restore CD or Restore Plus! CD, and any other...
Software Setup If there is no CD-ROM drive activity for two minutes or more, it may be because Autorun is not enabled on the system. To run the Documentation Library CD if it does not run automatically: 1. Click Start > Run. 2.
Basic Troubleshooting Overview This chapter is intended for basic troubleshooting only. A comprehensive Troubleshooting Guide is available on the http://www.compaq.com/support. Documentation Library CD and at You may elect to purchase the Quick Troubleshooting Guide (part number 120205-002) that contains easy to follow flow charts that can lead you through the debug process.
Basic Troubleshooting ■ Check to see that the computer is turned on and the green power light is on. ■ Check to see that the monitor is turned on and the green monitor light is on. ■ Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Basic Troubleshooting Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
Basic Troubleshooting Solving General Problems (Continued) Problem Cause Solution Computer appears Software control of the Press and hold the power button for at locked up and will not power switch is not least four seconds until the computer turn off when the power functional.
The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of a forgotten password, power loss, or computer malfunction. Poor performance is Processor is hot.
Basic Troubleshooting Solving General Problems (Continued) Problem Cause Solution Blank monitor screen. Monitor is not turned on Turn on the monitor and check that and the monitor light is the monitor light is on. not on. The cable connections are Check the monitor cable connection not correct.
Basic Troubleshooting Solving General Problems (Continued) Problem Cause Solution Blank monitor screen. You are using a fixed-sync Be sure that the monitor can accept monitor and it will not the same sweep rate as the resolution (continued) sync at the resolution chosen.
Basic Troubleshooting Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 98, Windows 2000, Windows XP Professional, and Windows XP Home automatically recognizes the device and configures the computer.
Basic Troubleshooting Diagnostic Keyboard LEDs, Front Panel LEDs, and Audible Codes The following table describes the keyboard and front panel LED codes as well as the audible codes that may occur during Power On Self Test (POST) that do not necessarily have an error code or text message associated with them.
CAUTION: Some models support ECC memory and non-ECC memory. Other models support only non-ECC memory. For those systems that do support ECC memory, HP does not support mixing ECC and non-ECC memory. In addition, the system will not boot the operating system.
Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs, and Audible Codes Activity Beeps Probable Cause Recommended Action Red or Yellow None Power supply 1. Push in power button. LED Power LED flashes overloaded. should be green. every 2 seconds 2. Remove all AC power from (on select models).
Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs, and Audible Codes Activity Beeps Probable Cause Recommended Action Red or Yellow None Computer overheated. 1. Install computer cover or Power LED is: access panel if necessary. 1. Flashing four 2. Ensure that computer air times per vents are not blocked and second, OR...