Hp Support Services - HP Kayak XA User Manual

5 Hewlett-Packard Support and Information Services

HP Support Services

HP Support Services
Hewlett-Packard provides a three-year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP-authorized
service outlet.
HP telephone support for your HP PC Workstation is available during
the first year of your hardware warranty. This service will also provide
technical assistance with regard to the basic configuration and setup of
your HP PC Workstation and for the bundled or preloaded operating
system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
HP does NOT provide support for HP PC Workstations configured as
network servers. We recommend HP NetServers for your network
server requirements.
NOTE Reloading the software bundled or preloaded on your PC is not covered
by the HP three-year warranty. For your bundled application, HP
recommends that you keep the master CD-ROM.
Your HP-authorized reseller offers various service contracts which can
be tailored to your particular support needs.
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