HP Kayak XA User Manual page 73

Starting the Utility
Basic System Tests
Advanced System Tests
NOTE
Support Ticket
To start the utility:
1 Quit all applications, shut down the operating system and restart the
PC Workstation.
If you want to run the utility from a diskette, insert it into the
•
flexible disk drive before you restart the PC. On restarting, the
utility runs automatically, displaying the Welcome screen.
If you run the utility from the hard disk drive, the PC Workstation
•
restarts with the option to choose between your usual operating
system and the utility. Select the utility to run it.
2 After the Welcome screen is displayed, press
then follow the on-screen instructions to carry out the diagnostic
tests.
The utility automatically detects the complete hardware configuration
of your system before any tests are performed.
To verify the correct operation of your system's hardware, you need to
carry out the Basic System Tests.
To perform more in-depth testing of your system's individual
components, you need to carry out the Advanced System Tests.
The advanced test phase is suitable for intermediate and advanced
users only.
To produce a complete record of your system's configuration and test
results, you need to create a Support Ticket. You can then send this, via
email or fax, to your local or HP-dedicated Support Agent.
3 Troubleshooting Your PC Workstation
If Your PC Workstation Has a Hardware Problem
to continue, and
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