Canon imageCLASS MF4270 Reference Manual page 226

Before Using the
Machine 1
If You Cannot Solve a Problem
Document and Paper
2
Copying
3
Sending and
Receiving 4
Printing and
Scanning
5
Network
6
Remote UI
7
System Manager
Settings
8
Maintenance
9
Troubleshooting
10
Appendix
11
Table of Contents
Index
Customer Support (U.S.A.)
■
If you cannot solve the problem after having referred to the
information in this chapter, contact Canon Customer Care Center
at 1-800-828-4040 between the hours of 9:00 A.M. to 8:00 P.M. EST
Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-
line support for 24 hours is also available at the website.
http://www.canontechsupport.com/
Customer Support (Canada)
■
Canon Canada Inc., offers a full range of customer technical support
options*:
– For step-by-step troubleshooting, e-mail technical support, the
latest driver or document downloads, and answers to frequently
asked questions, visit
http://www.canon.ca/
– Free live technical support 9 A.M. to 8 P.M. EST Monday through
Friday (excluding holidays) for products still under warranty 1-
800-652-2666
– For the location of the authorized service facility nearest you, visit
http://www.canon.ca/ or 1-800-652-2666
– If the problem cannot be corrected by using one of the above
technical support options, repair options are available at the time
of your call to the live technical support number above or via the
website at http://www.canon.ca/
* Support program specifics are subject to change without notice.
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Please have the following information ready when you contact
Canon:
– Product name (imageCLASS MF4270)
– Serial number (On the label located at the back of the machine)
– Place of purchase
– Nature of problem
– Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn off the
main power switch immediately, disconnect the power cord, and contact
Canon Customer Care Center. Do not attempt to disassemble or repair the
machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
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