Dell EMC E39S Series Installation And Service Manual
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Dell EMC E39S Series Installation And Service Manual

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Dell EMC PowerEdge R640
Installation and Service Manual
Regulatory Model: E39S Series
Regulatory Type: E39S001
July 2020
Rev. A09

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Summary of Contents for Dell EMC E39S Series

  • Page 1 Dell EMC PowerEdge R640 Installation and Service Manual Regulatory Model: E39S Series Regulatory Type: E39S001 July 2020 Rev. A09...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Dell EMC PowerEdge R640 overview................8 Supported configurations for PowerEdge R640....................... 8 Front view of the system..............................10 Left control panel view..............................13 Right control panel view..............................16 Back view of the system..............................17 NIC indicator codes............................... 20 Power supply unit indicator codes..........................
  • Page 4 System Setup..................................46 Viewing System Setup..............................46 System Setup details..............................47 System BIOS.................................. 47 iDRAC Settings utility..............................69 Device Settings................................69 Dell Lifecycle Controller..............................69 Embedded system management..........................69 Boot Manager..................................70 Viewing Boot Manager..............................70 Boot Manager main menu............................70 One-shot UEFI boot menu............................70 System Utilities................................
  • Page 5 Installing the air shroud..............................86 Cooling fans..................................87 Removing a cooling fan..............................87 Installing a cooling fan..............................88 System memory...................................89 System memory guidelines............................89 General memory module installation guidelines......................90 NVDIMM-N memory module installation guidelines ....................91 DCPMM installation guidelines ........................... 94 Mode-specific guidelines.............................. 96 Removing a memory module............................99 Installing a memory module............................100 NVDIMM-N battery................................101...
  • Page 6 Chapter 7: System diagnostics......................167 Dell Embedded System Diagnostics..........................167 Running the Embedded System Diagnostics from Boot Manager................ 167 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........167 System diagnostic controls............................168 Chapter 8: Jumpers and connectors ..................... 169 System board jumpers and connectors.......................... 169 System board jumper settings............................171...
  • Page 7 Disabling forgotten password............................171 Chapter 9: Getting help........................ 172 Contacting Dell EMC................................. 172 Documentation feedback..............................172 Accessing system information by using QRL........................172 Quick Resource Locator for R640..........................173 Receiving automated support with SupportAssist ....................... 173 Recycling or End-of-Life service information......................... 173...

  • Page 8: Chapter 1: Dell Emc Poweredge R640 Overview

    Dell EMC PowerEdge R640 overview The Dell EMC PowerEdge R640 system is a 1U rack server that supports up to: • Two 2 generation Intel Xeon Scalable Processors • 24 DIMM slots • 8 x 2.5-inch hard drives or 4 x 3.5-inch hard drives on the front panel, or 10 x 2.5-inch hard drives on the front panel with optional support for 2 X 2.5-inch hard drives on the back panel...
  • Page 9 Figure 1. Supported configurations for PowerEdge R640 Dell EMC PowerEdge R640 overview...

  • Page 10: Front View Of The System

    For more information, see the Integrated Dell Remote Access Controller User’s Guide at www.dell.com/ poweredgemanuals. Optical drive (optional) One optional slim SATA DVD- ROM drive or DVD+/-RW drive. NOTE: DVD devices are data only. Dell EMC PowerEdge R640 overview...
  • Page 11 Quick Sync 2 (wireless): Indicates a Quick Sync enabled system. The Quick Sync feature is optional. This feature allows management of the system by using mobile devices. This feature aggregates hardware or firmware inventory and Dell EMC PowerEdge R640 overview...
  • Page 12 Table 3. Features available on the front of the system Item Ports, panels, and slots Icon Description Left control panel Contains the system health and system ID, status LED, and the iDRAC Quick Sync 2 (wireless) indicator. Dell EMC PowerEdge R640 overview...

  • Page 13: Left Control Panel View

    For more information, see the Integrated Dell Remote Access Controller User’s Guide at www.dell.com/poweredgemanuals. Drive slots Enable you to install drives that are supported on your system. For more information about drives, see the Technical specifications section.
  • Page 14 Quick various system level diagnostic/error information that can be used in Sync 2 wireless troubleshooting the system. You can access system inventory, Dell indicator is available EMC Lifecycle Controller logs or system logs, system health status, only on certain and also configure iDRAC, BIOS, and networking parameters.
  • Page 15 Restart the system. If the problem persists, see the mode. Getting help section. Blinking amber Indicates that the iDRAC Quick Sync 2 Restart the system. If the problem persists, see the hardware is not responding properly. Getting help section. Dell EMC PowerEdge R640 overview...

  • Page 16: Right Control Panel View

    The iDRAC Direct (Micro-AB USB) USB) port enables you to access the iDRAC Direct (Micro-AB) features. For more information, see the Integrated Dell Remote Access Controller User’s Guide www.dell.com/ poweredgemanuals. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem.

  • Page 17: Back View Of The System

    The USB ports are 9-pin and 3.0-compliant. These ports enable you to connect USB devices to the system. VGA port Enables you to connect a display device to the system. For more information, see the Technical specifications section. Dell EMC PowerEdge R640 overview...
  • Page 18 Use the iDRAC9 dedicated network port to securely access the embedded iDRAC on a separate management network, see the Integrated Dell Remote Access Controller User’s Guide www.dell.com/ poweredgemanuals System status indicator cable Enables you to connect the...
  • Page 19 For more information on the expansion cards that are supported on your system, see the Expansion card guidelines. Power supply unit (2) For more information about the PSU configurations, see the Technical specifications section Dell EMC PowerEdge R640 overview...

  • Page 20: Nic Indicator Codes

    Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 10. NIC indicator codes 1. Link LED indicator 2. Activity LED indicator Dell EMC PowerEdge R640 overview...

  • Page 21: Power Supply Unit Indicator Codes

    AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs, which support only 240 V. When two identical PSUs receive different input voltages, they can output different wattages, and trigger a mismatch. Dell EMC PowerEdge R640 overview...
  • Page 22 Output configuration or vice versa, you must turn off the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. Dell EMC PowerEdge R640 overview...

  • Page 23: Drive Indicator Codes

    The statuses and conditions of the LCD panel are outlined here: • The LCD backlight is white during normal operating conditions. • When the system needs attention, the LCD backlight turns amber, and displays an error code followed by descriptive text. Dell EMC PowerEdge R640 overview...

  • Page 24: Viewing Home Screen

    Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Dell EMC PowerEdge R640 overview...

  • Page 25: View Menu

    Express Service Code and Service Tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 26: System Information Label

    System information label PowerEdge R640 – Front system information label Figure 15. LED behavior Figure 16. Configuration and layout and express service tag Dell EMC PowerEdge R640 overview...
  • Page 27 PowerEdge R640 – Service information Figure 17. Service information, electrical overview, network daughter card and miniPERC installation Dell EMC PowerEdge R640 overview...
  • Page 28 Figure 18. Memory information, jumper setting and NVDIMM battery removal Dell EMC PowerEdge R640 overview...

  • Page 29: Chapter 2: Documentation Resources

    Configuring your system For information about the iDRAC features, www.dell.com/poweredgemanuals configuring and logging in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM CLI Guide for iDRAC.
  • Page 30 For information about installing, using, and www.dell.com/openmanagemanuals > troubleshooting Dell OpenManage Enterprise, see OpenManage Enterprise the Dell OpenManage Enterprise User’s Guide. For information about installing and using Dell https://www.dell.com/serviceabilitytools SupportAssist, see the Dell EMC SupportAssist Enterprise User’s Guide. For information about partner programs enterprise www.dell.com/openmanagemanuals...

  • Page 31: Chapter 3: Technical Specifications

    Technical specifications Topics: • System dimensions • Chassis weight • Processor specifications • Supported operating systems • Cooling fan specifications • PSU specifications • System battery specifications • Expansion bus specifications • Memory specifications • Storage controller specifications • Drives •...

  • Page 32: Chassis Weight

    The PowerEdge R640 system supports two Intel Xeon Scalable processors, up to 28 cores per processor. NOTE: The sockets for the processors are not hot-pluggable. Supported operating systems The Dell EMC PowerEdge R640 supports the following operating systems: • Canonical Ubuntu LTS •...

  • Page 33: Psu Specifications

    PSU specifications The PowerEdge R640 system supports up to two AC or DC power supply units (PSUs). Table 21. PSU specifications Class Heat dissipation Frequency Voltage (maximum) 495 W AC Platinum 1908 BTU/hr 50/60 Hz 100–240 V AC, autoranging 750 W AC Platinum 2891 BTU/hr 50/60 Hz...

  • Page 34: Memory Specifications

    Memory specifications Table 22. Memory specifications Single processor Dual processors DIMM DIMM DIMM rank type capacity Minimum RAM Maximum RAM Minimum RAM Maximum RAM 512 GB 512 GB 6 TB 1024 GB 12 TB Octa rank 256 GB 256 GB 3 TB 512 GB 6 TB...

  • Page 35: Drives

    ○ External- 12Gbps SAS HBA (non-RAID) ○ Internal- HBA330 (non-RAID) NOTE: The mini-PERC socket is not hot-pluggable. Drives Hard drive specifications The PowerEdge R640 supports: • Up to ten 2.5 inch, hot swappable SAS, SATA, SAS/SATA SSD, NVMe (up to 8x) or Nearline SAS hard drives with up to 2 x 2.5 inch hot swappable SAS, SATA, SAS/SATA SSD, NVMe or Nearline SAS hard drives supported at the back of the system •...

  • Page 36: Nic Ports

    Table 23. USB specifications (continued) System Front panel Back panel Internal One 5-pin micro USB 2.0 management port NIC ports The PowerEdge R640 system supports four Network Interface Controller (NIC) ports on the back panel, which are available in the following configurations: •...

  • Page 37: Idsdm Or Vflash Card

    IDSDM The IDSDM/vFlash card can be connected in a Dell-proprietary PCIe x1 slot using a USB 3.0 interface to host. IDSDM/vFlash module supports two MicroSD cards for IDSDM and one card for vFlash. The MicroSD card capacity for IDSDM are 16, 32, or 64 GB, while for vFlash the MicroSD card capacity is 16 GB.

  • Page 38: Standard Operating Temperature

    Table 28. Maximum shock specifications Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 6 G for up to 11 ms. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
  • Page 39 150 W/8 C, 165 W/12 C and higher wattage processor(TDP>165 W) are not supported. • Redundant power supply unit is required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • NVDIMM-Ns are not supported. •...
  • Page 40 Table 33. Thermal restrictions configuration (continued) Number Processor/ DIMM Maximum number of Configuration Heatsink process DIMM blank blanks DIMM blanks Two 1U 2-pipe heat sink for CPU=150 Not required W/165 W FO* Eight high performance fans Two 1U 2-pipe heat sink for CPU=200/205 Not required Required...

  • Page 41: Particulate And Gaseous Contamination Specifications

    Table 35. GPU thermal restrictions configuration (continued) PowerEdge R640 2.5 inch hard drives x 10 x2GPU PowerEdge R640 (2.5 inch hard drives x 8 in slot 1,3 x3GPU) TDP(Watts) Thermal restriction Thermal restriction Thermal restriction at Thermal restriction at 35 at 30 at 30 165 W Gold 6146...
  • Page 42 Table 37. Particulate contamination specifications (continued) Particulate contamination Specifications Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles. NOTE: This condition applies to data center and non-data center environments. Corrosive dust • Air must be free of corrosive dust. •...

  • Page 43: Chapter 4: Initial System Setup And Configuration

    For more information about setting up your system, see the Getting Started Guide that shipped with your system. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote system management.

  • Page 44: Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals.

  • Page 45: Downloading Drivers And Firmware

    Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware.

  • Page 46: Chapter 5: Pre-Operating System Management Applications

    System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. These settings have already been pre-configured per solution requirements. Contact Dell EMC before you change these settings. NOTE: Help text for the selected field is displayed in the graphical browser by default.

  • Page 47: System Setup Details

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at www.dell.com/poweredgemanuals.
  • Page 48 Option Description Integrated Devices Provides options to manage integrated device controllers and ports, specifies related features and options. Serial Provides options to manage the serial ports, their related features and options. Communication System Profile Provides options to change the processor power management settings, and memory frequency. Settings System Security Provides options to configure the system security settings, such as system password, setup password, Trusted...
  • Page 49 Memory Operating Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Mode Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 50 Description NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
  • Page 51 Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core.
  • Page 52 Depending on the number of installed processors, there might be up to fourtwo processor listings. Dell AVX Scaling Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Technology Number of Cores Controls the number of enabled cores in each processor. This option is set to All by default.
  • Page 53 NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click SATA Settings. SATA Settings details About this task The SATA Settings screen details are explained as follows:...
  • Page 54 NVMe Settings details About this task The NVMe Settings screen details are explained as follows: Option Description NVMe Mode Enables you to set the NVMe mode. This option is set to Non RAID by default. Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. •...
  • Page 55 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 56 Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Power on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 57 Option Description Table 42. UEFI iSCSI Settings screen details Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator in IQN format. iSCSI Device1 Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device automatically.
  • Page 58 Integrated Devices details About this task The Integrated Devices screen details are explained as follows: Option Description User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting USB Ports All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic) disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by an authorized user or authorized users without resetting the system.
  • Page 59 Option Description Empty Slot Unhide Enables or disables the root ports of all the empty slots that are accessible to the BIOS and OS. This option is set to Disabled by default. Memory Mapped Enables or disables the support for the PCIe devices that need large amounts of memory. Enable this option only I/O above 4 GB for 64-bit operating systems.
  • Page 60 Option Description Table 46. Slot Disablement (continued) Option Description Slot 2 Enables or disables or only the boot driver is disabled for the PCIe slot 2. This option is set to Enabled by default. Slot 3 Enables or disables or only the boot driver is disabled for the PCIe slot 3.
  • Page 61 Option Description Table 48. Slot Bifurcation Option Description Auto Discovery Bifurcation Settings Platform Default Bifurcation , Auto Bifurcation, and Manual bifurcation Slot 1 Bifurcation x16 Bifurcation Table 49. Slot Bifurcation Option Description Slot 1 Bifurcation x4 or x8 or x4x4x4x8 or x8x4x4 Bifurcation Slot 2 Bifurcation x4 or x8 Bifurcation Slot 3 Bifurcation...
  • Page 62 Option Description Serial Port Enables you to set the port address for serial device. This field sets the serial port address to either COM1 or Address COM2 (COM1=0x3F8, COM2=0x2F8). This option is set to Serial Device1=COM2 or Serial Device 2=COM1 by default.
  • Page 63 You can only change the rest of the options if the mode is set to Custom.This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 64 Option Description Performance offers better RDIMM/LRDIMM latency in the presence of DCPMM. Balanced Profile optimizes performance Setting with Memory Mode configured DCPMM. System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button.
  • Page 65 Option Description This field is read-only when TPM Security is set to Off. The action requires an additional reboot before it can take effect. TPM Advanced This setting is enabled only when TPM Security is set to ON. Settings Intel(R) TXT Enables you to set the Intel Trusted Execution Technology (TXT) option.
  • Page 66 Option Description Options Description Deployed Mode restricts the programmatic mode transitions. Secure Boot Specifies the list of certificates and hashes that secure boot uses to authenticate images. Policy Summary Secure Boot Configures the Secure Boot Custom Policy. To enable this option, set the Secure Boot Policy to Custom. Custom Policy Settings Creating a system and setup password...
  • Page 67 Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2.
  • Page 68 Redundant OS Control screen details The Redundant OS Control screen details are explained as follows: About this task Option Description Redundant OS Enables you to select a backup disk from the following devices: Location • None • IDSDM • Internal SD card •...

  • Page 69: Idrac Settings Utility

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 70: Boot Manager

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot UEFI boot menu One-shot UEFI boot menu enables you to select a boot device to boot from.

  • Page 71: Chapter 6: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Optional front bezel • System cover • Drives • Backplane cover • Inside the system •...

  • Page 72: Before Working Inside Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.

  • Page 73: Optional Front Bezel

    Optional front bezel Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Unlock the bezel by using the bezel key. 2.

  • Page 74: System Cover

    Figure 21. Installing the optional front bezel with the LCD panel System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the peripherals. Steps 1.

  • Page 75: Installing The System Cover

    Figure 22. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1.

  • Page 76: Drives

    Figure 23. Installing the system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Drives Removing a drive blank The procedure for removing 2.5 inch and 3.5 inch drive blanks is identical. Prerequisites 1.

  • Page 77: Installing A Drive Blank

    Figure 24. Removing a drive blank Next steps Install a drive or a drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. If installed, remove the front bezel. CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.

  • Page 78: Installing A Drive Carrier

    If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and...

  • Page 79: Removing The Drive From The Drive Carrier

    CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild.

  • Page 80: Installing A Drive Into The Drive Carrier

    Figure 28. Removing the drive from the drive carrier Next steps If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. CAUTION: Mixing drive carriers from other generations of PowerEdge servers is not supported.

  • Page 81: Backplane Cover

    Figure 29. Installing a drive into the drive carrier Backplane cover Removing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Follow the procedure listed in Before working inside your system on page 72. Remove the system cover.

  • Page 82: Installing The Backplane Cover

    Figure 30. Removing the backplane cover Installing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Follow the procedure listed in Before working inside your system on page 72. Install the system cover.

  • Page 83: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 84 Figure 33. Inside the system - 2 PCIe expansion risers 1. right control panel cable cover 2. hard drive cage 3. backplane release latch 4. NVDIMM-N battery 5. cabling latch 6. cooling fan (8) 7. air shroud 8. processor and DIMM blank 9.
  • Page 85 Figure 34. Inside the system - 3 PCIe expansion risers 1. right control panel cable cover 2. hard drive cage 3. backplane cover 4. backplane release latch 5. cabling latch 6. cooling fan (8) 7. air shroud 8. processor and DIMM blank 9.

  • Page 86: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions on page 71.

  • Page 87: Cooling Fans

    2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 36. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system on page 72.

  • Page 88: Installing A Cooling Fan

    Figure 37. Removing the cooling fan Next steps If applicable, install the cooling fan. Installing a cooling fan The procedure for installing standard and high performance fans is identical. Prerequisites NOTE: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans.

  • Page 89: System Memory

    Figure 38. Installing the cooling fan Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system on page 72. System memory System memory guidelines The PowerEdge systems support DDR4 Registered DIMMs (RDIMMs), Load Reduced DIMMs (LRDIMMs), Non-Volatile DIMMs (NVDIMM-Ns), and Intel Optane Data Center Persistent Memory Modules (DCPMMs).

  • Page 90: General Memory Module Installation Guidelines

    Figure 39. System memory view Memory channels are organized as follows: Table 50. Memory channels Proce Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 ssor Proces Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12...

  • Page 91: Nvdimm-N Memory Module Installation Guidelines

    All slots on configurations 3, 6, 9, and 12 can be used, but a maximum of 12 NVDIMM-Ns can be installed in a system. NOTE: NVDIMM-N memory slots are not hot-pluggable. For more information about the supported NVDIMM-N configurations, see the NVDIMM-N User Guide at www.dell.com/ poweredgemanuals. Installing and removing system components...
  • Page 92 Table 51. Supported NVDIMM-N for dual processor configurations Configuration Description Memory population rules RDIMMs NVDIMM-N Configuration 1 12x 16 GB RDIMMs, 1x Processor1 {A7} Processor1 {A1, 2, 3, 4, 5, 6} NVDIMM-N Processor2 {B1, 2, 3, 4, 5, 6} Configuration 2 12x 32 GB RDIMMs, 1x Same for all 12x RDIMM Processor1 {A7}...
  • Page 93 Table 51. Supported NVDIMM-N for dual processor configurations (continued) Configuration Description Memory population rules RDIMMs NVDIMM-N Configuration 14 12x 32 GB RDIMMs, 12x Same for all 12x RDIMM Processor1 {A7, 8, 9, 10, 11, 12} NVDIMM-Ns configurations. See Processor2 {B7, 8, 9, 10, 11, 12} Configuration 1.

  • Page 94: Dcpmm Installation Guidelines

    Table 52. Supported NVDIMM-N for quad processor configurations (continued) Memory population rules Configuration Description RDIMMs NVDIMM-N Configuration 9 44x 32 GB RDIMMs, 4x Processor1 {A1, 2, 3, 4, 5, 6, 7, 8, Processor1 {A11, 12}, NVDIMM-Ns 9, 10}, Processor2 {B11, 12} Processor2 {B1, 2, 3, 4, 5, 6, 7, 8, 9, 10}, Processor3 {C1, 2, 3, 4, 5, 6, 7,...
  • Page 95 Mixing different capacities of RDIMMs and LRDIMMs are not allowed when DCPMM is installed. • DCPMMs of different capacities are not allowed. For more information about the supported DCPMM configurations, see the Dell EMC DCPMM User 's Guide at https://www.dell.com/ support/home/products/server_int/server_int_poweredge.

  • Page 96: Mode-Specific Guidelines

    Table 53. 2 socket DCPMM configurations (continued) No. of DCPMM DRAM DRAM DCPM Operating Total Total Ratio Requi Suppor Support CPUs Populati Populati Capaci system Memory Memor DRAM to res an ted in ed in in the Capacit Memory in (GB) y per Optane...
  • Page 97 Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled, the BIOS creates an area of memory that is fault resilient. This mode can be used by an OS that supports the feature to load critical applications or enables the OS kernel to maximize system availability.
  • Page 98 Table 55. Memory population rules (continued) Processor Configuration Memory population Memory population information configurations, which in turn will result in performance loss. It is recommended to populate all memory channels identically with identical DIMMs for best performance. • Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor.

  • Page 99: Removing A Memory Module

    Table 55. Memory population rules (continued) Processor Configuration Memory population Memory population information A{4}, B{4}, A{5}, B{5}, A{6}, B{6} Fault resilient population Supported with 6 or 12 DIMMs per processor. A{1, 2, 3, 4, 5, 6}, order B{1, 2, 3, 4, 5, 6}, A{7, 8, 9, 10, 11, 12}, B{7, 8, 9, 10, 11, 12} Removing a memory module...

  • Page 100: Installing A Memory Module

    2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module The procedure for installing a DIMM module, an NVDIMM-N module, and a DCPMM are identical. Prerequisites Follow the safety guidelines listed in Safety instructions...

  • Page 101: Nvdimm-N Battery

    Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system on page 72. 3. To verify if the memory module has been installed properly, press F2 and go to System Setup Main Menu > System BIOS > Memory Settings.

  • Page 102: Installing The Nvdimm-N Battery

    Installing the NVDIMM-N battery Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. CAUTION: To prevent data loss, ensure that your system and LEDs on NVDIMM-N and NVDIMM-N battery are turned off before removing the NVDIMM-N battery. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 103: Removing The Processor From The Processor And Heat Sink Module

    a. Loosen the first screw three turns. b. Loosen the second screw completely. c. Return to the first screw and loosen it completely. 2. Pushing both blue retention clips simultaneously, lift the processor and heat sink module (PHM) processor and heat sink module 3.
  • Page 104 Figure 45. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.

  • Page 105: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2.
  • Page 106 Figure 48. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 107: Installing A Processor And Heat Sink Module

    Figure 49. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 72. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.

  • Page 108: Expansion Cards And Expansion Card Risers

    a. Loosen both the heat sink screws completely. b. Lower the PHM on to the blue retention clips, following the procedure described in step 2. c. Secure the PHM to the system board, following the replacement instructions listed in this step above. 4. NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf).
  • Page 109 Table 57. Riser configurations: 1B Card Type Slot Priority Form Factor HWRAID BOSS (ODM) Low Profile NVMe PCIe SSD (Dell design) Low Profile Infiniband HCA EDR (Mellanox) Low Profile 100G NICs (Mellanox) Low Profile Omni-Path HFI (Intel)
  • Page 110 Low Profile Adapter RAID (Dell design) 1, 3 Low Profile HWRAID BOSS (ODM) 1, 2, 3 Low Profile NVMe PCIe SSD (Dell design) 3, 1 Low Profile Infiniband HCA EDR (Mellanox) 1, 2, 3 Low Profile 100G NICs (Mellanox) 1, 2, 3...
  • Page 111 Table 59. Riser configurations: 1B + 2B Card type Slot priority Form factor GPU (NVDIA) Full Height HWRAID BOSS (ODM) Low Profile NVMe PCIe SSD (Dell design) Low Profile Infiniband HCA EDR (Mellanox) Low Profile 100G NICs (Mellanox) Low Profile Omni-Path HFI (Intel) Low Profile...
  • Page 112 Adapter RAID (Dell design) Low Profile Non-RAID (Dell design) Low Profile HWRAID BOSS (ODM) 1, 2 Low Profile NVMe PCIe SSD (Dell design) Low Profile Infiniband HCA EDR (Mellanox) 1, 2 Low Profile 100G NICs (Mellanox) 1, 2 Low Profile...

  • Page 113: Removing An Expansion Card Riser

    FC8 HBA (QLogic) 1, 2 Low Profile 1Gb NICs (Broadcom) 1, 2 Low Profile 1Gb NICs (Intel) 1, 2 Low Profile External RAID (Dell design) 1, 2 Low Profile Integrated RAID (Dell design) Integrated Slot NONE rNDC (Broadcom) Integrated Slot NONE...
  • Page 114 Figure 51. Removing the expansion riser 1B Figure 52. Removing the expansion riser 1A Installing and removing system components...

  • Page 115: Installing An Expansion Card Riser

    Figure 53. Removing the expansion riser 2A Figure 54. Removing the expansion riser 2B Next steps Install the expansion card riser. Installing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Before installing the expansion card riser 2A, install an expansion card into the riser, if applicable. Steps 1.
  • Page 116 NOTE: While installing riser 1B, press the tabs and hold the touch point to align the expansion card riser and the riser guide pin on the system board. 3. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 55.

  • Page 117: Removing Expansion Card From The Expansion Card Riser

    Figure 57. Installing the expansion riser 2A Figure 58. Installing the expansion riser 2B Next steps 1. Follow the procedure listed in After working inside your system on page 72. 2. Install any device drivers required for the card as described in the documentation for the card. Removing expansion card from the expansion card riser Prerequisites 1.
  • Page 118 Steps 1. Pull the expansion card latch out of the slot. 2. Hold the expansion card by its edges, and pull the card until the card edge connector disengages from the expansion card connector on the riser. Figure 59. Removing the expansion card from expansion card riser 1 Figure 60.
  • Page 119 Figure 61. Removing the expansion card from expansion card riser 2 Figure 62. Removing the expansion card from expansion card riser 3 Next steps Install expansion card into the expansion card riser. 2. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch.

  • Page 120: Installing An Expansion Card Into Expansion Card Riser

    Installing an expansion card into expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Unpack the expansion card and prepare it for installation. NOTE: For instructions, see the documentation accompanying the card. NOTE: When installing a card into the riser 1, open the PCIe card holder latch.
  • Page 121 Figure 64. Removing the metal filler bracket on Riser 1A 2. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 3. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 4.

  • Page 122: M.2 Ssd Module

    Figure 66. Installing expansion cards into the expansion riser 1A Figure 67. Installing an expansion card into the expansion riser 2A Next steps 1. After installing a card into the riser 1, close the PCIe card holder latch. If applicable, close the PCIe guide after installing the expansion card.

  • Page 123: Installing The M.2 Ssd Module

    2. Follow the procedure listed in Before working inside your system on page 72. Remove the air shroud. 4. Remove the BOSS card. NOTE: Removing the BOSS card is similar to the procedure for removing an expansion card riser. Steps 1.

  • Page 124: Optional Idsdm Or Vflash Module

    Figure 69. Installing the M.2 SSD module a. module connector (2) b. screws (2) c. modules (2) Next steps 1. Install the BOSS card. NOTE: Installing the BOSS card is similar to installing the expansion card riser. Install the air shroud.

  • Page 125: Installing Optional Idsdm Or Vflash Card

    Figure 70. Removing the optional IDSDM module NOTE: There are two dip switches on the IDSDM module for write-protection. Next steps Install the optional IDSDM/vFlash card. Installing optional IDSDM or vFlash card Prerequisites Follow the safety guidelines listed in Safety instructions on page 71.

  • Page 126: Optional Idsdm Or Vflash Module

    Figure 71. Installing optional IDSDM module Next steps Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. 2. Follow the procedure listed in After working inside your system on page 72.

  • Page 127: Installing The Microsd Card

    Figure 72. Removing the MicroSD card Next steps 1. Follow the procedure listed in After working inside your system on page 72. Install a MicroSD card. Installing the MicroSD card Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.

  • Page 128: Network Daughter Card

    Figure 73. Installing the MicroSD card Next steps Follow the procedure listed in After working inside your system on page 72. Network daughter card Removing the network daughter card Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2.

  • Page 129: Installing The Network Daughter Card

    Figure 74. Removing the network daughter card Next steps Install the Network Daughter Card. Installing the network daughter card Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2.

  • Page 130: Integrated Storage Controller Card

    Next steps 1. Install the expansion card riser 2 or the rear drive cage, depending on the configuration of your system. 2. Follow the procedure listed in After working inside your system on page 72. Integrated storage controller card Removing the integrated storage controller card Prerequisites 1.

  • Page 131: Installing The Integrated Storage Controller Card

    Figure 77. Removing the integrated storage controller card Next steps Install the integrated storage controller card. Installing the integrated storage controller card Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Angle the integrated storage controller card and align the end of the card with the controller card connector on the system board. 2.
  • Page 132 Figure 78. Installing the integrated storage controller card 3. Route the integrated storage controller card cable along the wall of the system. 4. Align the screws on the integrated storage controller card cable with the screw holes on the connector. 5.

  • Page 133: Backplane

    Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system on page 72. Backplane Backplane details Depending on your system configuration, the drive backplanes supported in PowerEdge R640 are listed here: Table 61. Supported backplane options for PowerEdge R640 systems System Supported drives options 2.5 inch (x8) SAS or SATA backplane...

  • Page 134: Removing The Backplane Cover

    5. NVMe cable connector 6. power cable connector 7. NVMe cable connector 8. backplane to expander board cable connector 9. backplane to expander board cable connector Removing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71.

  • Page 135: Removing The 2.5 Inch Drive Rear Backplane

    Figure 84. Installing the backplane Next steps 1. Connect all the cables to the backplane. 2. Install all the drives. 3. Install the backplane cover. Install the air shroud. 5. Follow the procedure listed in After working inside your system on page 72.

  • Page 136: Installing The 2.5 Inch Drive Rear Backplane

    Figure 85. Removing the 2.5 inch drive rear backplane Figure 86. 2 X 2.5 rear drive backplane 1. power connector 2. backplane signal connector 3. SAS cable connector 4. NVMe cable connector Next steps Install the 2.5 inch drive rear backplane.
  • Page 137 Figure 87. Installing the 2.5 inch drive rear backplane Next steps Install the rear drive cage. 2. Install all the drives. 3. Connect all the cables to the backplane. 4. Follow the procedure listed in Before working inside your system on page 72.

  • Page 138: Cable Routing

    Cable routing Figure 88. Cable routing - 10 x 2.5 drive backplane and 2 x 2.5 rear drive backplane with mini PERC 1. backplane 2. backplane expander 3. backplane signal cable (BP: J_BP_SIG to MB: J_BP_SIG1) 4. cable routing clip 5.
  • Page 139 Figure 89. Cable routing - 10 x 2.5 drive backplane with mini PERC 1. backplane 2. backplane expander 3. backplane signal cable (BP: J_BP_SIG to MB: J_BP_SIG1) 4. cable routing clip 5. backplane power cable(BP: J_BP_PWR_A1 to MB: J_BP1) 6. backplane expander power cable(BP: J_BP_PWR_A to MB: J_BP1) 7.
  • Page 140 Figure 90. Cable routing - 10 x 2.5 drive backplane with NVMe 1. backplane 2. backplane expander 3. backplane signal cable (BP: J_BP_SIG to MB: J_BP_SIG1) 4. cable routing clip 5. backplane power cable (BP: J_BP_PWR_A1 to MB: J_BP1) 6. backplane expander power cable (BP: J_BP_PWR_A to MB: J_BP1) 7.
  • Page 141 Figure 91. Cable routing - 4 x 3.5 drive backplane with mini PERC 1. drive backplane 2. cable routing clip 3. system board 4. backplane power cable(BP: J_BP_SIG to MB: J_BP_SIG1) 5. backplane signal cable(BP: J_BP_SIG to MB: J_BP_SIG1) 6. mini PERC card 7.

  • Page 142: Sas Expander Card

    7. SAS cable(BP: J_SAS_A to MP: J_STORAGE1) 8. cable routing clip Figure 93. Cable routing - 8 x 2.5 drive backplane with onboard SATA 1. drive backplane 2. cable routing clip 3. backplane signal cable(BP: J_BP_SIG to MB: J_BP_SIG1) 4. backplane power cable(BP: J_BP_PWR_A1 to MB: J_BP1) 5.

  • Page 143: Installing The Sas Expander Card

    Figure 94. Removing the SAS expander card Next steps Install the SAS expander card. Installing the SAS expander card Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Align the slots on the SAS expander card with the standoffs on the expander card tray. 2.

  • Page 144: Rear Drive Cage

    Figure 95. Installing the SAS expander card Next steps 1. Connect the SAS cables to the SAS expander card. Install the backplane cover. 3. Install the cooling fan assembly. Install the cooling shroud. 5. Follow the procedure listed in After working inside your system on page 72.

  • Page 145: Installing The Rear Drive Cage

    Figure 96. Removing the rear drive cage Next steps Install the rear drive cage. Installing the rear drive cage Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Align the screws on the drive cage with the screw holes on the system chassis. 2.

  • Page 146: System Battery

    Next steps 1. Reconnect all the disconnected cables to the rear drive backplane. 2. Install all the drives. 3. Follow the procedure listed in After working inside your system on page 72. System battery Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed.

  • Page 147: Usb Module

    3. Follow the procedure listed in After working inside your system on page 72. 4. While booting, press F2 to enter the System Setup and ensure that the battery is operating properly. 5. Enter the correct time and date in the System Setup Time and Date fields. 6.

  • Page 148: Installing The Usb Module

    Installing the USB module Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. NOTE: The procedure to install the USB 3.0 and USB 2.0 modules is similar. Steps 1. Route the USB cable on the USB module, through the USB slot on the front panel. 2.

  • Page 149: Installing The Vga Module

    Remove the backplane cover. Remove the air shroud. 6. Disconnect the VGA cable from the VGA connector on the system board. For locating the connector, see the System board jumpers and connecters section. NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route these cables properly when you replace them to prevent them from being pinched or crimped.

  • Page 150: Optional Internal Usb Memory Key

    Figure 103. Installing the VGA module Next steps 1. Route the VGA cable and connect it to the VGA connector on the system board. For locating the connector, see the System board jumpers and connecters section. Install the air shroud. Install the backplane cover.

  • Page 151: Optical Drive (Optional)

    2. If installed, remove the USB memory key from the USB port. 3. Insert the replacement USB memory key into the USB port. Next steps 1. Follow the procedure listed in After working inside your system on page 72. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Optical drive (optional) Removing the optical drive Prerequisites...

  • Page 152: Power Supply Units

    Steps 1. Align the optical drive with the optical drive slot on the front of the system. 2. Slide in the optical drive until the release tab snaps into place. Figure 105. Installing the optical drive Next steps 1. Connect the power and data cables to the connector on the optical drive and the connector on the system board. NOTE: Route the cable properly on the side of the system to prevent it from being pinched or crimped.

  • Page 153: Hot Spare Feature

    If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. www.dell.com/poweredgemanuals. Removing a power supply unit blank...

  • Page 154: Removing A Power Supply Unit

    PSU handle. 3. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/ poweredgemanuals. Steps Press the orange release latch and slide the PSU out of the system by using the PSU handle.

  • Page 155: Installing A Power Supply Unit

    1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 156: Installing Dc Power Supply Unit

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 157: System Board

    Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. CAUTION: Wire the unit with copper only, unless otherwise specified, use only 10 American Wire Gauge (AWG) wire rated minimum 90ºC for source and return. Protect the –(48–60) V DC (1 wire) with a branch circuit over-current protection rated 50 A for DC with a high interrupt current rating.

  • Page 158: Installing The System Board

    Integrated storage controller card Internal USB key (if applicable) Internal USB key (if applicable) USB 3.0 module (if applicable)) Processors and heat sink modules h. Processors blanks (if installed) CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that you cover the processor socket with the processor dust cover.
  • Page 159 Re-enable the Trusted Platform Module (TPM). For more information, see the Upgrading the Trusted Platform Module section. 5. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at www.dell.com/poweredgemanuals. Installing and removing system components...
  • Page 160 Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Installing and removing system components...

  • Page 161: Trusted Platform Module

    Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Follow the procedure listed in Before working inside your system on page 72. NOTE: • Ensure that your operating system supports the version of the TPM module being installed. •...

  • Page 162: Initializing Tpm For Bitlocker Users

    Figure 112. Installing the TPM Next steps Install the system board. 2. Follow the procedure listed in After working inside your system on page 72. Initializing TPM for BitLocker users Steps Initialize the TPM. For more information, see http://technet.microsoft.com/en-us/library/cc753140.aspx The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users Steps 1.

  • Page 163: Control Panel

    8. Select the TPM Advanced Settings option. 9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen. 10. On the System Security Settings screen, from the Intel TXT option, select On. 11. Save the settings. 12.

  • Page 164: Installing The Left Control Panel

    5. Holding the control panel by its sides, remove the control panel away from the system. Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1.

  • Page 165: Removing The Right Control Panel

    Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 71. 2. Follow the procedure listed in Before working inside your system on page 72. 3. For ease of removal of the right control panel, remove the cooling fan #8 to access the cable latch.

  • Page 166: Installing The Right Control Panel

    Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 71. Steps 1. Route the control panel cable through the side wall of the system. 2. Align the right control panel assembly with the control panel slot on the system. 3.

  • Page 167: Chapter 7: System Diagnostics

    System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 168: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 169: Chapter 8: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.
  • Page 170 Table 62. System board jumpers and connectors Item Connector Description P_RG1_CP Right panel connector J_WS_PWRBTN Power button connector J_INTRUSION_DET1 Intrusion switch connector J_FAN1U_2 Cooling fan connector Processor 2 Processor socket 2 J_BATT_SIG Battery signal connector J_BATT_PWR Battery power connector Left control panel connector B6, B12, B5, B11, B4, B10, B7, B1, B8, B2, B9, B3 Memory module sockets J_ODD...

  • Page 171: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 172: Chapter 9: Getting Help

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) located on the information tag in the front of the system, to access the information about the PowerEdge system.

  • Page 173: Quick Resource Locator For R640

    Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: •...

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