Xerox WorkCentre 6400V/S User Manual page 200

Troubleshooting
Probable Causes
The documents loaded in the document feeder
exceed the maximum capacity allowed.
The document feeder guides are improperly adjusted.
Media Misfeeds
Probable Causes
The media is not correctly positioned in the tray.
The number of sheets in the tray exceeds the
maximum sheets allowed.
The media guides are not correctly adjusted to the
media size.
Warped or wrinkled media is loaded in the tray.
The media is moist from humidity.
Unsupported media (wrong size, thickness, type, etc.)
is being used.
The recommended transparency or label sheet is
facing the wrong way in Tray 1.
Envelopes are facing the wrong way in Tray 1.
The media feed roller is dirty.
200 WorkCentre 6400 Multifunction Printer
User Guide
Solutions
Place fewer documents in the document feeder.
Ensure the media guides fit snugly against the media
loaded in the document feeder.
Solutions
Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in
the tray are set correctly.
Remove the excess media and load media below the
fill line.
Adjust the media guides in the tray to match the size
of the media.
Remove the media, smooth it out, and reload it. If it
still misfeeds, do not use that media.
Remove the moist media and replace it with new, dry
media.
Custom-sized media, envelopes, labels, heavyweight
stock, or transparencies are loaded in Tray 2, Tray 3 or
Tray 4.
Special media must be loaded in Tray 1 only.
Use Xerox-approved media. See
page 41.
Load the transparencies or label sheets according to
the manufacturer's instructions.
Load the envelopes in Tray 1 with the flaps facing up.
If the flaps are on the long edge, load the envelopes
with the flap toward the left of the printer with the
flaps facing up.
Clean the media feed roller. For more details, see
Maintenance and Cleaning
Supported Media on
on page 154.