Page 1: User Guide
® WorkCentre 6400 Color Multifunction Printer WorkCentre User Guide English Français Guide d'utilisation Svenska Användarhandbok Italiano Guida dell'utente Dansk Betjeningsvejledning Deutsch Benutzerhandbuch Norsk Brukerhåndbok Español Guía del usuario Suomi Käyttöopas Čeština Português Guia do usuário Uživatelská příručka Nederlands Gebruikershandleiding 6400 ®...
Page 2 Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Page 3: Table Of Contents
Xerox Support Centre ........
Page 4 Printing in Black and White..............68 WorkCentre 6400 Multifunction Printer...
Page 5 Configuring the Printer to Receive an Internet Fax ......... . 112 WorkCentre 6400 Multifunction Printer...
Page 6 Managing Xerox Scan Utility Folder and Email Profiles ....... . .
Page 7 Troubleshooting Paper Feed Problems ........... . . 198 WorkCentre 6400 Multifunction Printer...
Page 8 Other Countries................232 WorkCentre 6400 Multifunction Printer...
Page 9: Recycling And Disposal
Other Countries................242 Index WorkCentre 6400 Multifunction Printer User Guide...
Page 10 WorkCentre 6400 Multifunction Printer User Guide...
Page 11 Product Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. WorkCentre 6400 Multifunction Printer User Guide...
Page 12: Safety
Do not use an extension cord or power strip. • Verify that the product is plugged into an outlet that is capable of providing the correct voltage and power. Review the product’s electrical specification with an electrician if necessary. WorkCentre 6400 Multifunction Printer User Guide...
Page 13: Telephone Line Cord
Telephone Line Cord Caution: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger telecommunication line cord. WorkCentre 6400 Multifunction Printer User Guide...
Page 14: Operational Safety
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this product. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 15: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. WorkCentre 6400 Multifunction Printer User Guide...
Page 16: Product Symbols
Hot surface on or in the product. Use caution to avoid personal injury. Do not touch components with this symbol as personal injury could result. Do not burn the item. Hot surface. Wait 45 minutes (do not print) before handling. Do not apply weight to surface. WorkCentre 6400 Multifunction Printer User Guide...
Page 17 This chapter includes: • Parts of the Printer on page 18 • Printer Configurations on page 20 • Control Panel on page 22 • Administrator Access on page 26 • More Information on page 27 WorkCentre 6400 Multifunction Printer User Guide...
Page 18: Features
18 • Rear-Left View on page 19 • Internal Components on page 19 Front-Right Views WorkCentre 6400 Multifunction Printer User Guide 1. Tray 2 2. Front door 3. Control panel 4. Output tray 5. Document glass 6. Document feeder 7.
Page 19: Rear-Left View
Internal Components 1. Toner cartridge x4 2. Imaging unit x4 3. Waste cartridge 6400-008 4. Foreign device interface connection 5. USB connection 6. Ethernet connection 6400-151 4. Fuser 5. Transfer Roller 6. Transfer Belt WorkCentre 6400 Multifunction Printer User Guide...
Page 20: Printer Configurations
USB and Ethernet 10/100/1000Base-TX connections Available Configurations The WorkCentre 6400 printer is available in three configurations. Features Fax capability Finisher Two 500-Sheet Lower Tray Assemblies (Trays 3 and 4) Stand WorkCentre 6400 Multifunction Printer User Guide Configurations 6400S 6400X Optional Optional Optional Optional...
Page 21: Product Options
Use with the base printer model (6400S) or with one or two optional 500-Sheet Feeders. • Wireless Network Adapter: Enables the printer to connect to a wireless network For more information on options, go to www.xerox.com/office/WC6400supplies. WorkCentre 6400 Multifunction Printer User Guide...
Page 22: Control Panel
Job Status Machine Status Language Left side • Services Home • Features • Job Status • Machine Status • Language WorkCentre 6400 Multifunction Printer User Guide Middle • Touch screen controls/display Log In/Out Help Clear All Interrupt Printing Dial Pause...
Page 23 You can also access the Menu Map and other information pages. You or your system administrator can change device settings. 5. Language Press to change the control panel language and keyboard settings. WorkCentre 6400 Multifunction Printer User Guide...
Page 24 Illuminates when the printer is in energy saving mode. 5. Clear All Press once to return to the default main menu. All job settings are reset to default. WorkCentre 6400 Multifunction Printer User Guide Log In/Out Help Clear All...
Page 25: Information Pages
Configuration Report An information page called the Configuration Report lists information about the current configuration of your printer, and is useful for network analysis and general troubleshooting. WorkCentre 6400 Multifunction Printer User Guide...
Page 26: Administrator Access
3. Select Next. 4. Enter the default password 1111. 5. Select Enter. Xerox recommends that you change the system administrator password immediately after printer installation to prevent unauthorized access to the printer. To change the system administrator password: 1. From your computer, launch CentreWare IS by typing your printer’s IP address into your Web browser’s address field.
Page 27: More Information
Information pages System Administrator Guide Source Packaged with printer Packaged with printer Software and Documentation CD-ROM www.xerox.com/office/WC6400docs www.xerox.com/office/WC6400docs www.xerox.com/office/WC6400docs www.xerox.com/paper (United States) www.xerox.com/europaper (Europe) www.xerox.com/office/WC6400drivers www.xerox.com/office/WC6400support www.xerox.com/office/support Control panel Help button Print from the control panel www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer...
Page 28: Xerox Support Centre
You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www.xerox.com/office/WC6400drivers. Windows: The Xerox Support Centre icon appears on the desktop. Double-click the icon to launch the Xerox Support Centre. Macintosh: Navigate to Applications/Xerox/Xerox Support Centre and double-click on XSupportCentre.
Page 29: Network Basics
This chapter includes: • Choosing a Connection Method • Assigning the Printer an IP Address • Installing the Printer Drivers See also: Online Support Assistant at on page 30 on page 31 on page 33 www.xerox.com/office/WC6400support WorkCentre 6400 Multifunction Printer User Guide...
Page 30: Choosing A Connection Method
USB port. Note: Cables are not included with your printer and must be purchased separately. See also: System Administrator Guide at Online Support Assistant at WorkCentre 6400 Multifunction Printer User Guide on page 30 www.xerox.com/office/WC6400docs www.xerox.com/office/WC6400support...
Page 31: Assigning The Printer An Ip Address
If the DHCP server was unable to assign an IP address automatically, contact your system administrator. d. Select Next to continue. To manually assign the IP address: a. Select Use a Static IP Address, and then select Next. WorkCentre 6400 Multifunction Printer User Guide...
Page 32 5. Select Close to exit Quick Setup Home. If your computer is on a large network or you are unsure of the appropriate network configuration settings, contact your network administrator, or see the System Administrator Guide. WorkCentre 6400 Multifunction Printer User Guide...
Page 33: Installing The Printer Drivers
Installing the Driver (UNIX/Linux) Choosing a Printer Driver To access special printing options, you must install a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
Page 34: Installing The Driver For Windows 2000 Or Newer
10. If you do not have the Software and Documentation CD-ROM, you can download the driver at www.xerox.com/office/WC6400drivers, and use the Add Printer Wizard to install the driver. To install the driver using the Add Printer Wizard (Windows XP or Server 2003): 1.
Page 35 15. Click Finish. To install the driver using the Add Printer Wizard (Windows Vista or Server 2008): 1. Download the driver from www.xerox.com/office/WC6400drivers. 2. Double-click the .exe file to open the driver installation window. A Security Warning window will be displayed.
Page 36: Installing The Driver For Macintosh Os X 10.3 And Newer
Documentation CD-ROM is not available, download the latest driver from www.xerox.com/office/WC6400drivers. 2. Run the Xerox Printer installer to install the printer driver. 3. Acknowledge the Authenticate dialog. 4. Review and accept the License Agreement. The installer will search the network for printers.
Page 37 • Linux (i386) • Linux (PPC) See also: System Administrator Guide at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 38: Centreware Internet Services
• Access online manuals and technical support information located on the Xerox website. Note: CentreWare IS requires a Web browser and a TCP/IP connection between the printer or device and the network (in Windows, Macintosh, or UNIX environments).
Page 39: Printing
See also: Paper Trays video tutorials at on page 53 on page 56 on page 60 on page 62 on page 63 on page 68 on page 78 on page 79 on page 80 www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 40: Printing Overview
5. Access the printer driver settings by selecting Properties or Preferences (Windows), Xerox Features for Macintosh. The title of the button may vary depending on your application. 6. Modify the printer driver settings as necessary and select OK (Windows) or Xerox Features (Macintosh).
Page 41: Supported Media
Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 42: Media That Can Damage Your Printer
• Some specialty media is packaged inside resealable plastic bags. Store the media inside the bag until you are ready to use it; keep unused media in the bag and reseal it for protection. WorkCentre 6400 Multifunction Printer User Guide...
Page 43: Loading Media
Tray 1 accepts a maximum of: • 100 sheets of plain paper (20 lb. Bond) • 20 transparencies, postcards, sheets of labels, or sheets of glossy paper • 10 envelopes on page 49 Recommended Media WorkCentre 6400 Multifunction Printer on page 41. User Guide...
Page 44 To load paper or other media in Tray 1: 1. Open Tray 1 by pulling it outward and opening the tray extension. 2. Adjust the paper guides. WorkCentre 6400 Multifunction Printer User Guide 6400-020 6400-021...
Page 45 5. Adjust the paper guides to fit the paper loaded in the tray. 6. On the printer’s control panel, select the paper size, type, and color, and then select Confirm. 6400-022 6400-025 WorkCentre 6400 Multifunction Printer User Guide...
Page 46: Loading Envelopes
1. Make sure Tray 1 is closed. 2. Lift the lever on the printer’s right side to open the right side door. Warning: The area around the fuser may be hot. Use caution to avoid injury. WorkCentre 6400 Multifunction Printer User Guide 6400-027...
Page 47 Printing 3. On both the left and right sides of the fuser, turn the fuser setting (grey dials) from Plain Paper to Envelope. 6400-028 4. Close the right side door. 6400-030 WorkCentre 6400 Multifunction Printer User Guide...
Page 48 To minimize wrinkling and jams, press envelopes down to make sure that all air is removed, and make sure that the folds of the flaps are firmly pressed. Some wrinkling or embossing may still occur. WorkCentre 6400 Multifunction Printer User Guide 6400-020...
Page 49: Loading Paper In Tray 2, 3, Or 4
Letterhead paper • Recycled paper • Pre-printed paper Tray 2 accepts Letter and A4 size paper only. Trays 3 and 4 accept Letter, A4, JIS B5, US Folio, Executive, and Legal size paper. 6400-031 6400-032 WorkCentre 6400 Multifunction Printer User Guide...
Page 50 Width guides: Press the green lever on the side of the guide, and move the guide so that it is aligned with the appropriate paper size imprinted on the paper lifting plate. 3. Press down on the paper-lifting plate until it locks into place. WorkCentre 6400 Multifunction Printer User Guide 6400-037...
Page 51 2-sided printing: Insert side one facedown with the top of the page toward the right of the tray. Note: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams. 6400-039 6400-040 WorkCentre 6400 Multifunction Printer User Guide...
Page 52 5. Push the tray completely into the printer. 6. On the printer’s control panel display, select the paper size, color, and type in the tray, and then select Confirm. WorkCentre 6400 Multifunction Printer User Guide 6400-041...
Page 53: Printing On Special Media
• Printing on Custom Size Paper Printing on Transparencies Transparencies can only be printed from Tray 1. For best results, use only recommended Xerox transparencies. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/WC6400supplies.
Page 54: Printing On Envelopes
United States and Canada. Coverage may vary outside these areas, please contact your local representative for details. Printing on Labels Labels can be printed from Tray 1 only. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/WC6400supplies. Guidelines •...
Page 55: Printing On Glossy Paper
In the printer driver, select either Labels as the paper type or Tray 1 as the paper source. Printing on Glossy Paper Print glossy paper single-sided only and from Tray 1. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: www.xerox.com/office/WC6400supplies. Guidelines •...
Page 56: Selecting Printing Options
Selecting Printing Options Printing options, also referred to as printer driver options, are specified as Printing Preferences in Windows, and Xerox Features in Macintosh. Printing Options include settings for 2-sided printing, page layout, and print quality. • Printing Options for Windows •...
Page 57: Printing Options For Windows
More Status, Saved Settings, error reports, toner and paper tray gauges are available in all tabs. Note: For more information about Windows printer driver options, click the Help button in the lower right-hand corner of any tab in the Properties or Printing Preferences window. WorkCentre 6400 Multifunction Printer User Guide...
Page 58: Setting Default Printing Options For Windows
2. Name the set of printing options and click OK. The set of options is saved and will appear in the list. The next time you want to print using these options, just select the name from the list and click OK. WorkCentre 6400 Multifunction Printer User Guide...
Page 59: Printing Options For Macintosh
2. Select Save As from the Presets menu to save and name the set of printing options. 3. The set of options is saved and will appear in the Presets list. The next time you want to print using these options, just select the name from the list. WorkCentre 6400 Multifunction Printer User Guide...
Page 60: Printing On Both Sides Of The Paper
2. Select 2-sided Printing in the printing options (Print Preferences - Windows). For more information Selecting Printing Options Operating System Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 WorkCentre 6400 Multifunction Printer User Guide on page 60 on page 60 Recommended Media on page 56.
Page 61: Page Layout Options
1. Select Print on Both Sides. 2. Click the Binding icon that matches the edges you want to bind. Landscape 2-Sided Print, Flip on Short Edge on page 43 on page 49 WorkCentre 6400 Multifunction Printer Landscape Landscape 2-Sided Print User Guide...
Page 62: Selecting Paper Type To Use
1. In the Print dialog box, select Paper Feed. 2. From the All pages from drop-down list, click Auto Select to select the paper based on your application settings, or select a specific paper type or tray. WorkCentre 6400 Multifunction Printer User Guide...
Page 63: Printing Multiple Pages To A Single Sheet (N-Up)
3. Click the button for the number of pages you want to appear on each side of the sheet. Macintosh 1. In the Print dialog box, select Layout. 2. Select the number of Pages per Sheet and Layout Direction. WorkCentre 6400 Multifunction Printer User Guide...
Page 64: Printing Booklets
4. If desired, select Draw Page Borders from the drop-down list. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Layout/Watermark drop-down list. 2. Select Enable for Booklet Printing. 3. If desired, specify the creep and gutter with the Booklet Options button.
Page 65: Using Color Corrections
2. Select the desired color correction: Automatic, Vivid Color, Black and White, or Color Adjustments. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select the desired color correction from the available options. Making Color Adjustments Windows 1.
Page 66: Advanced Color Options - Press Match
Reset button. If required in specific circumstances, you can make additional color adjustments to the lightness, saturation, contrast, cyan/red color variation, magenta/green color variation, and yellow/blue color variation used for a particular element. WorkCentre 6400 Multifunction Printer User Guide...
Page 67: Adjusting The Automatic Color Correction
1. Select the Advanced tab. 2. Select Image Options, and select Color Configuration. 3. From the Color Configuration drop-down menu, select Custom. 4. Make adjustments to the Custom Color Adjustments settings, and click OK to save your changes. WorkCentre 6400 Multifunction Printer User Guide...
Page 68: Printing In Black And White
1. Select the Color Options tab. 2. Select the Black and White option. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select Black and White. WorkCentre 6400 Multifunction Printer User Guide...
Page 69: Printing Insert Pages
2. Select the insert option to use from the Add Inserts dialog box. 3. Select the desired options. Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Special Pages drop-down list. 3. Click Add Inserts…...
Page 70: Printing Cover Pages
For the back cover of your document to remain blank, see the following table for inserting blank pages. Print Option Last Page of Text 1-sided printing WorkCentre 6400 Multifunction Printer User Guide Pages Printed on Cover Page 1 Pages 1 and 2...
Page 71 For booklet printing, the cover page needs to be selected as the Last Page Paper Source. Blank Pages Add two blank pages at the end of the document. Add one blank page at the end of the document. WorkCentre 6400 Multifunction Printer User Guide...
Page 72: Printing Exception Pages
Job Settings: Displays the attributes of the paper for the majority of the document. If you select • Use Job Setting for any paper attribute (size, color, or type), the setting displayed here is used for that attribute of the exception page. WorkCentre 6400 Multifunction Printer User Guide on page 72 on page 73...
Page 73: Specifying Exception Page Characteristics - Macintosh
Printing Specifying Exception Page Characteristics - Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Special Pages drop-down list. 3. Click Add Exceptions…. 4. Select the desired settings for the Pages, Paper, and 2-Sided Printing options.
Page 74: Scaling
3. Select an option from the Scale Options drop-down list. 4. If you select Manually Scale, enter a percentage in the percentage box. Macintosh 1. Select File. 2. Select Page Setup. 3. Specify the percentage in the box for Scale. WorkCentre 6400 Multifunction Printer User Guide 100% 200%...
Page 75: Printing Watermarks
Select an option to print the watermark in the foreground or background or to blend it with the job. • Select an option to print the watermark on all pages or only the first page. WorkCentre 6400 Multifunction Printer User Guide...
Page 76 Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Layout/Watermark drop-down list. • To use an existing watermark, select it from the Watermark drop-down list. • To modify the watermark, click the Edit button to display the Watermark Editor dialog box.
Page 77: Printing Mirror Images
1. Select the Advanced tab. 2. Select Yes for Mirrored Output under Image Options. Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Advanced drop-down list. 3. Select Enabled in the Mirrored Output drop-down list.
Page 78: Creating And Saving Custom Sizes
3. Click the + button to add a new custom page size. 4. Provide a descriptive name for the custom page size and enter the page size and margin information. WorkCentre 6400 Multifunction Printer User Guide Printing on Custom Size Paper...
Page 79: Job Completion Notification
This feature is only available when your printer is connected to your computer over a network. To enable job completion notification: Windows 1. At the bottom of any tab, click the More Status button. 2. Select an option in the Notify menu. WorkCentre 6400 Multifunction Printer User Guide...
Page 80: Printing Special Job Types
• Sending a Print Job to a Fax Machine Note: When using a Macintosh, select Xerox Features from the drop-down menu before selecting the Job Type. Printing and Deleting Secure Print Jobs The secure job type allows you to print a job only after you select your name and enter your 4-10 digit passcode on the control panel.
Page 81: Delayed Printing
Sending a Print Job to a Fax Machine 1. Select Fax from the Job Type drop-down menu. 2. Set options in the Fax dialog box and select OK. 3. Select OK to send the fax. WorkCentre 6400 Multifunction Printer User Guide...
Page 82 Printing WorkCentre 6400 Multifunction Printer User Guide...
Page 83 Copying This chapter includes: • Basic Copying on page 84 • Adjusting Copy Options on page 85 • Managing Copy Functions on page 102 WorkCentre 6400 Multifunction Printer User Guide...
Page 84: Copying
Press the Start button to scan the next original. • To cancel printing of the copies, press the Stop button on the right side of the control panel. WorkCentre 6400 Multifunction Printer User Guide 6400-065...
Page 85: Adjusting Copy Options
Select one of the six color choices. d. Press the Save button in the upper-right corner of the window. on page 88 on page 93 on page 85 on page 86 on page 86 on page 87 WorkCentre 6400 Multifunction Printer User Guide...
Page 86: Reducing Or Enlarging The Image
Select More. b. Select the tray. c. Press the Save button in the upper-right corner of the window. Note: Select Auto Select to have the printer automatically use trays containing the correct paper size. WorkCentre 6400 Multifunction Printer User Guide...
Page 87: Collating Copies
Select Uncollated under Collation on the left side of the window. c. If you also want your copies stapled, see d. Press the Save button in the upper-right corner of the window. Stapling Copies on page 88. WorkCentre 6400 Multifunction Printer User Guide...
Page 88: Stapling Copies
To adjust these image options: 1. Access the Copy tab on the touch screen, and then press the Image Quality tab. 2. Press the Image Options button. WorkCentre 6400 Multifunction Printer User Guide on page 88 on page 88...
Page 89: Automatically Suppressing Background Variations
On the left side of the window, select the desired color preset. The sample images show how the colors are adjusted. b. If you do not want the color adjusted, select Off. c. Press the Save button in the upper-right corner of the window. WorkCentre 6400 Multifunction Printer User Guide...
Page 90: Layout Adjustments
To specify the original size so that the correct area is copied: 1. Access the Copy tab on the touch screen, and then press the Layout Adjustment tab. 2. Press the Original Size button. WorkCentre 6400 Multifunction Printer User Guide on page 90...
Page 91: Book Copying
Select Right Page Only on the left side of the Book Copying window. b. If desired, use the arrow buttons to specify the binding edge amount to be erased. 7. Press the Save button in the upper-right corner of the window. WorkCentre 6400 Multifunction Printer User Guide...
Page 92: Shifting The Image
If preset values were previously saved, such as Hole Punch erase, you can select a preset in the lower-left corner of the window. 5. Press the Save button in the upper-right corner of the window. WorkCentre 6400 Multifunction Printer User Guide...
Page 93: Output Format Adjustments
1. Access the Copy tab on the touch screen, and then press the Output Format tab. 2. Press the Booklet Creation button. 3. On the left side of the Booklet Creation window, select On. on page 96 on page 98 on page 98 on page 99 WorkCentre 6400 Multifunction Printer User Guide...
Page 94 Print on Side 1, Print on Side 2, or Print on Both Sides. If you selected Print on Both Sides and you want the images on side 2 to be rotated 180 degrees, select Rotate Side 2. WorkCentre 6400 Multifunction Printer User Guide...
Page 95 2. Press the Special Pages button. 3. Press the Inserts button. 4. In the upper-left corner of the Inserts window, enter the number of the page after which you want the blank page inserted. WorkCentre 6400 Multifunction Printer User Guide...
Page 96 6. Press the Add button in the middle of the window. The exception pages are added to the list on the right of the window. 7. Repeat steps 4 – 6 to add additional exception pages. WorkCentre 6400 Multifunction Printer User Guide...
Page 97: Adding Annotations
On the left side of the Date window, select On. c. In the lower-left corner of the window, select Apply To to include the date on all pages, all pages except the first page, or the first page only. WorkCentre 6400 Multifunction Printer User Guide...
Page 98 To print multiple images on a sheet: 1. Access the Copy tab on the touch screen, and then press the Output Format tab. 2. Press the Page Layout button. WorkCentre 6400 Multifunction Printer User Guide...
Page 99: Advanced Copying
Use the Job Assembly tab to change the following settings: • Building a Job on page 100 • Printing a Sample Copy on page 100 • Saving the Current Copy Settings • Retrieving Saved Copy Settings on page 101 on page 101 WorkCentre 6400 Multifunction Printer User Guide...
Page 100: Building A Job
1. Access the Copy tab on the touch screen, and then select the desired copy settings. 2. Press the Job Assembly tab. 3. Press the Sample Job button. 4. On the left side of the Sample Job window, select On. WorkCentre 6400 Multifunction Printer User Guide...
Page 101: Retrieving Saved Copy Settings
If you want to delete a saved setting, select it and press the Delete Settings button. 5. Press the Load Settings button in the upper-right corner of the Retrieve Saved Settings window. The saved settings are then loaded. WorkCentre 6400 Multifunction Printer User Guide...
Page 102: Managing Copy Functions
4. In the list on the left side of the tab, select Service Settings. 5. In the list in the right side of the tab, select Copy Service Settings. 6. Select Reading Order Options. WorkCentre 6400 Multifunction Printer User Guide on page 102...
Page 103: Creating Copy Feature Presets
Select Reduce/Enlarge Presets. b. To create or change a proportional preset, select Proportional % on the left side of the window, select the number of the preset, and enter the percentage using the keypad. WorkCentre 6400 Multifunction Printer User Guide...
Page 104 Independent X-Y% on the left side of the window, enter the percentage to scale the width (X value) for the preset, and enter the percentage to scale the length (Y value). d. Press the Save button in the upper-right corner of the window. WorkCentre 6400 Multifunction Printer User Guide...
Page 105 Receiving Faxes on page 112 • Selecting Fax Options on page 113 • Managing Fax Functions on page 118 • Adding Speed Dial Entries See also: Using the Fax tutorial at on page 122 www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 106: Faxing
Before you can send a fax from a WorkCentre 6400X or 6400XF printer, you must enable fax services and provide information about your fax server and email server in CentreWare IS. For more information see the System Administrator Guide and CentreWare IS help. WorkCentre 6400 Multifunction Printer User Guide...
Page 107: Sending A Fax
4. Select Embedded Fax Settings from the Features list. 5. Select Feature Defaults from the list. 6. Choose new default settings from the tabs and select Save Defaults. Selecting Fax Options on page 113. Printing a Confirmation Report WorkCentre 6400 Multifunction Printer on page 118. User Guide...
Page 108 See also: Selecting Fax Options on page 113 Managing Fax Functions WorkCentre 6400 Multifunction Printer User Guide on page 118...
Page 109: Server Fax
The printer can transfer scanned files to the repository using one of the following protocols: • • SMPB • HTTP • HTTPS • STMP For more information on configuring a fax repository, see the System Administrator Guide. Note: WorkCentre 6400 Multifunction Printer User Guide...
Page 110: Sending A Server Fax
6. Press the Start button. The printer scans the pages and transmits the document when all pages have been scanned. 7. To print a confirmation page displaying the fax transmission status, turn on the confirmation report option. For more information see WorkCentre 6400 Multifunction Printer User Guide Selecting Fax Options on page 113.
Page 111: Sending An Internet Fax
8. To print a confirmation page displaying the fax transmission status, turn on the confirmation report option. For more information see Selecting Fax Options on page 113. Printing a Confirmation Report WorkCentre 6400 Multifunction Printer on page 118. User Guide...
Page 112: Receiving Faxes
Before you can receive and print emails, the printer must be assigned an email account, the Internet Fax service must be enabled, and POP3 (email) server settings must be configured in CentreWare IS. For more information see the System Administrator Guide and CentreWare IS help. WorkCentre 6400 Multifunction Printer User Guide...
Page 113: Selecting Fax Options
When you are using originals printed on thin paper, images printed on one side of the paper can sometimes be seen on the other side of the paper. on page 113 on page 113 on page 113 on page 115 WorkCentre 6400 Multifunction Printer User Guide...
Page 114: Adjusting Layout
Book Faxing 1. On the control panel, press the Fax button. 2. Select the Layout Adjustment tab. 3. Select Book Faxing. 4. Select one of the following options: • Off (Default). • Both Pages. WorkCentre 6400 Multifunction Printer User Guide...
Page 115: Setting Fax Options
Hour: Select a number from 0 to 12. • Minute: Select a number from 0 to 59. • Select AM or PM. 5. Press the Save button. 6. Specify the fax number of the recipient. WorkCentre 6400 Multifunction Printer User Guide...
Page 116 Send to Remote Mailbox. • Store to Local Mailbox. • Print Local Mailbox Documents. • Delete Local Mailbox Documents. 5. Select Save when the changes are complete. WorkCentre 6400 Multifunction Printer User Guide on page 127, or the System Administrator Guide.
Page 117: Build Job
Build Job allows assorted sets of originals, each with different settings, to be combined into one job. This feature is especially useful for jobs scanned on the document glass. Refer to the System Administrator Guide for more information on Build Job. WorkCentre 6400 Multifunction Printer User Guide...
Page 118: Managing Fax Functions
To enable or disable a Secure Receive fax: 1. Log in as a system administrator. Press the Log In/Out button (user name: admin, default password: 1111). WorkCentre 6400 Multifunction Printer User Guide on page 118 on page 118...
Page 119: Printing Or Clearing Secure Faxes
6. Select one of the following options, and then press the Save: Disabled: This option turns off the junk fax prevention option if it is on. Selecting Disabled • enables printing faxes from phone numbers in the individual speed dial directory. WorkCentre 6400 Multifunction Printer User Guide...
Page 120: Printing A Fax Report
To insert pauses in a fax number, enter the fax number using the alphanumeric keypad, and press the Pause button to insert a pause (represented by a comma) in the fax number where appropriate. WorkCentre 6400 Multifunction Printer User Guide...
Page 121: Printing The Fax Protocol Report
2. Press the Machine Status button on the control panel. 3. Select the Tools tab, select Troubleshooting, and then select Fax. 4. Select Fax Protocol Report. 5. Press the Print button to print the report. WorkCentre 6400 Multifunction Printer User Guide...
Page 122: Adding Speed Dial Entries
1. On the control panel, select Fax. 2. Select Address Book. 3. Select Individuals or Groups from the drop-down menu. 4. Select a Speed Dial entry, then select Edit Details or Clear Entry. WorkCentre 6400 Multifunction Printer User Guide on page 122.
Page 123: Scanning
• Using CentreWare Internet Services • Loading Original Documents • Scan to Mailbox on page 127 • Using the Xerox Scan Utility • Scan to File on page 145 • Scan to E-mail on page 146 • Scan to Home on page 148 •...
Page 124: Scanning Overview
• Scan to mailbox: scans a document and stores the image on the printer’s hard drive • Creating scan templates and downloading images to your computer using Xerox Scan Utility • Importing scan images into applications using TWAIN and WIA •...
Page 125: Using Centreware Internet Services
These features allow you to manage your printer: • Status • Jobs • Print • Scan • Properties • Support Click on Help in the upper right hand corner for more information for each tab. WorkCentre 6400 Multifunction Printer User Guide...
Page 126: Loading Original Documents
Using the Document Feeder Insert originals face up with the top of the page entering the feeder first. Adjust the paper guides so they fit against the originals. WorkCentre 6400 Multifunction Printer User Guide 6400-065 6400-067...
Page 127: Scan To Mailbox
Your system administrator may have created a mailbox for you. To create a mailbox yourself, you can do so using CentreWare IS. 1. Launch your Web browser. on page 127 Setting Scan Options on page 149. WorkCentre 6400 Multifunction Printer on page 129 User Guide...
Page 128: Scanning To A Mailbox
Note: If scanning fails, a confirmation page will print. For more information on managing confirmation page settings, see the System Administrator Guide. WorkCentre 6400 Multifunction Printer User Guide Printing a Configuration Report Setting Scan Options...
Page 129: Downloading Images To Your Computer Using Centreware Is
You may then open the file or close the dialog box. • Reprint to print the file on the printer. on page 129 on page 130 on page 130 on page 131 Printing a Configuration Report WorkCentre 6400 Multifunction Printer on page 125. User Guide...
Page 130 In the Action section, click in the pull-down menu and select Delete, then click the Go button: When prompted, click OK to delete the image or Cancel to cancel the operation. To delete all images in the folder, click Delete All, then click OK. WorkCentre 6400 Multifunction Printer User Guide Creating a Mailbox on page 127.
Page 131 In the Action section, click in the pull-down menu and select Delete, then click the Go button: When prompted, click OK to delete the image or Cancel to cancel the operation. To delete all images in the folder, click Delete All, then click OK. Printing a Configuration WorkCentre 6400 Multifunction Printer User Guide...
Page 132: Using The Xerox Scan Utility
Importing Scanned Files into an Application The Xerox Scan Utility (XSU) is a tool that allows you to scan images from the printer to your computer. Using XSU, you can create scan templates, preview images, copy images to a folder and copy images to email.
Page 133: Creating A Template With An Image View Setting
Color, or Black and White, Original Size, Resolution, Original Type, File Format, and Sides to Scan. 3. Select the Preview image in Xerox Scan Utility option to view the scanned image in both the Scan to Email and Copy to Folder tabs. From these tabs you can select the appropriate folder or email profile settings to use with your scanned images.
Page 134 Scanning, and then select Xerox Scan Utility. • Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan Utility). 2. Select the Scan Settings tab, and then select the settings you want to use with the template: Color, or Black and White, Original Size, Resolution, Original Type, File Format, and Sides to Scan.
Page 135: Deleting Scan Templates
Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, and then select Xerox Scan Utility. • Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan Utility). 2. Select the Scan Settings tab.
Page 136: Managing Xerox Scan Utility Folder And Email Profiles
5. When prompted, confirm that you want to delete the template. The template will be deleted from the template list in Xerox Scan Utility and from the template list on the printer’s control panel. Managing Xerox Scan Utility Folder and Email Profiles This section includes: •...
Page 137: Deleting Email Profiles
Scan Utility. If the icon does not appear in the taskbar, click Start, select All Programs (or Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, and then select Xerox Scan Utility. Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan • Utility).
Page 138: Using The Scan To Email And Copy To Folder Tools
Using the Scan to Email and Copy to Folder Tools Use the Scan to Email or Copy to Folder tools in the Xerox Scan Utility to attach scanned images to a email messages (Microsoft Outlook or Apple Mail) or copy them to local or network folders.
Page 139 5. If desired, enter a different name in the Base Attachment Name field and select new email settings. The Xerox Scan Utility adds the scan date and time information for each image to the end of the file name.
Page 140 5. If desired, enter a different name in the Base File Name field and select a new folder location. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
Page 141 3. Select one or more images you want to copy to a folder. 4. Enter a name for the image in the Base File Name field. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
Page 142: Importing Scanned Files Into An Application
Select the scanner, and then click the Custom Insert button. The Xerox Scan Utility window displays thumbnails of the scanned images. The date and time that the image was scanned appears below each thumbnail. If you move your mouse over the thumbnail, a pop-up message displays information including the resolution and size of the image file.
Page 143: Using The Wia Image Manager In A Windows Application
Select From Scanner or Camera. d. Select the scanner, and then click the OK button. 3. In the Get Pictures from WIA Xerox printer window, open the folder to view thumbnails of the images. The filename appears below each thumbnail.
Page 144 4. Click the Import button. A copy of the image is transferred to the location selected in your application. If you want to delete the images you selected, click the Delete button. For more information, click the Help button. Note: WorkCentre 6400 Multifunction Printer User Guide...
Page 145: Scan To File
5. Place the document original in the document feeder or on the document glass, and then press the Start button. Note: If Scan to File is not enabled, contact your system administrator. Additional templates can be created using CentreWare IS. For more information, see the System Administrator Guide. on page 149. WorkCentre 6400 Multifunction Printer User Guide...
Page 146: Scan To E-Mail
10. Place a document to e-mail in the document handler and press the green start button. Use the four tabs at the bottom of the control panel, Output Color, 2-Sided Scanning, Original Type and Scan Presets, to select the desired options for the scan. WorkCentre 6400 Multifunction Printer User Guide...
Page 147: Setting E-Mail Options
2. Select E-Mail, then select the E-mail Options tab. 3. Select File Format, then select the desired file type using the buttons on the left of the printer’s control panel, then select Save. Each file format is described when selected. WorkCentre 6400 Multifunction Printer User Guide...
Page 148: Scan To Home
4. Place the document original in the document feeder or on the document glass, and then press the Start button. Note: If Scan to Home is not enabled, contact your system administrator. For more information, see the System Administrator Guide. WorkCentre 6400 Multifunction Printer User Guide on page 149.
Page 149: Setting Scan Options
2-sided scanning. Choose from: Photo & Text, Photo, Text, Map or Newspaper/Magazine Choose from: Sharing & Printing, Archival-Small File Size, OCR, High Quality Printing, Simple Scan WorkCentre 6400 Multifunction Printer User Guide...
Page 150 Help is available for each settings by pressing the printer’s Help button. Setting Original Orientation Original Size Edge Erase WorkCentre 6400 Multifunction Printer User Guide Choose: from lightness/darkness, sharpness or color saturation Choose from: Background Suppression, or Contrast Choose from: 72 dpi to 600 dpi Choose from: good image quality with small file size.,...
Page 151: Filing Options
Choose from: Add Number to Name, Add Date and Time to Name, Add to TIFF/JPEG Folder, Overwrite Existing File, or Do Not Save Assign descriptive metadata to a scanned job Define additional network locations as destinations for scanned documents WorkCentre 6400 Multifunction Printer User Guide...
Page 152 Scanning WorkCentre 6400 Multifunction Printer User Guide...
Page 153 Maintenance This chapter includes: • Maintenance and Cleaning • Ordering Supplies on page 166 • Calibrating the Scanner on page 171 • Moving the Printer on page 173 on page 154 WorkCentre 6400 Multifunction Printer User Guide...
Page 154: Maintenance And Cleaning
Do not touch the electrical contacts, gears, or laser devices. Doing so may damage the printer and cause the print quality to deteriorate. • Make sure any parts removed during cleaning are replaced before you plug in the printer. WorkCentre 6400 Multifunction Printer User Guide on page 155 on page 155...
Page 155: Locating The Serial Number
Maintenance Locating the Serial Number When ordering supplies or contacting Xerox for assistance, you will be asked to provide your printer’s serial number. The serial number is located on the printer frame. Open the printer’s front door. The serial number is located in the upper left hand corner.
Page 156: Cleaning The Printer
Use a lint-free cloth to clean the glass area. Use a lint-free cloth to clean the under side of the document cover and the document feeder. WorkCentre 6400 Multifunction Printer User Guide on page 156 on page 158...
Page 157: Cleaning The Exterior
Use a cloth to clean the document feeder, output trays, paper trays and outside areas of your printer. Keep the vents clear of dust and debris. Use a cotton swab to clean the vents. Services Home Features Job Status Machine Status 6400-074 6400-073 WorkCentre 6400 Multifunction Printer Log In/Out Help Clear All Interrupt Printing Dial Pause Stop...
Page 158: Cleaning The Media Feed Roller (Tray 1)
2. Press down on the center of the paper lifting plate until the left and right locking tabs lock into place. 3. Clean the media feed roller by wiping it with a soft, dry cloth. WorkCentre 6400 Multifunction Printer User Guide 6400-050...
Page 159: Cleaning The Media Feed Roller (Trays 2, 3, 4)
4. Close the tray. 6400-026 Cleaning the Media Feed Roller (Trays 2, 3, 4) 1. Pull out the tray. 6400-037 2. Clean the media feed roller by wiping it with a soft, dry cloth. 6400-080 WorkCentre 6400 Multifunction Printer User Guide...
Page 160: Cleaning The Document Feeder Rollers And Pad
3. Close the tray. Cleaning the Document Feeder Rollers and Pad 1. Open the document feeder cover. 2. Clean both feeder rollers and pad with a dry, lint-free cloth. WorkCentre 6400 Multifunction Printer User Guide 6400-125 6400-154 6400-155...
Page 161: Cleaning The Duplex Feed Rollers
1. With Tray 1 open, open the duplex cover. 6400-081 2. Clean the feed roller (four rollers on the top, four rollers on the bottom) by wiping them with a soft, dry cloth. 6400-082 WorkCentre 6400 Multifunction Printer User Guide...
Page 162: Cleaning The Media Transfer Rollers For Tray 3 And Tray 4
Before opening the Tray 3 or Tray 4 right side door, fold up Tray 1. 1. Open the Tray 3 right side door or Tray 4 right side door. 2. Clean the three media transfer rollers by wiping them with a soft, dry cloth. WorkCentre 6400 Multifunction Printer User Guide 6400-083...
Page 163 Maintenance 3. Close the right side cover of Tray 3 or Tray 4. 6400-086 WorkCentre 6400 Multifunction Printer User Guide...
Page 164: Cleaning The Laser Lenses
5. Return the laser lens cleaning tool to its holder on the inside of the front door. Storing the laser lens cleaning tool in the printer’s front door keeps it from getting lost. WorkCentre 6400 Multifunction Printer User Guide 6400-087...
Page 165 Maintenance 6. Close the front door. 6400-089 WorkCentre 6400 Multifunction Printer User Guide...
Page 166: Ordering Supplies
Each toner cartridge includes installation instructions on the box. Caution: Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer. Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement.
Page 167: When To Order Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 168: Installing Staples
When there are no more staples, the Replace Staple Cartridge message will appear on the printer’s control panel. Replace the staple cartridge. 1. Open the finisher front door. 2. Extend the stapling assembly. 3. The stapling assembly cannot be removed from the printer. WorkCentre 6400 Multifunction Printer User Guide 6400-113 6400-114...
Page 169 4. Pull out and remove the stapling unit. 5. Remove the staple cartridge. Discard or recycle it. 6. Insert the new staple cartridge. 6400-115 6400-166 6400-167 WorkCentre 6400 Multifunction Printer User Guide...
Page 170 7. Replace the stapling unit. 8. Push the stapling assembly back into the printer. 9. Close the finisher front door. WorkCentre 6400 Multifunction Printer User Guide 6400-117 6400-118 6400-119...
Page 171: Calibrating The Scanner
10. Wait for the scan to be completed, and then select one of the following options: • If the control panel indicates Success, select Close, and continue with Step 11. • If the control panel indicates Failure, select Close, and repeat Steps 7–9. 6400-173 WorkCentre 6400 Multifunction Printer User Guide...
Page 172 If the control panel indicates Failure, select Close, then repeat Steps 12–13. Note: When you are finished calibrating the scanner, please return the calibration page to Xerox with the defective scanner or document feeder. For more information about calibrating the scanner, see the Online Support Assistant at www.xerox.com/office/WC6400support.
Page 173: Moving The Printer
Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. • Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. 130 lb.
Page 174 Maintenance WorkCentre 6400 Multifunction Printer User Guide...
Page 175: Troubleshooting
181 • Print-Quality Problems on page 201 • Copy and Scan Problems on page 214 • Fax Problems on page 215 • Getting Help on page 219 See also: Troubleshooting video tutorials at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 176: Control Panel Messages
To print a list of the fault messages that have been displayed on your printer: 1. Press the Machine Status button. 2. Select the Tools tab. 3. Select Troubleshooting. 4. Select Support Pages. 5. Select System Status Page. 6. Press Print. WorkCentre 6400 Multifunction Printer User Guide...
Page 177: General Troubleshooting
Try a different outlet. Turn the power switch off, wait two minutes, then turn it back on. Use a power source with the specifications listed in Electrical Specifications WorkCentre 6400 Multifunction Printer on page 224. User Guide...
Page 178: Printing Takes Too Long
Turn off the printer, confirm that the power cord is correctly plugged into the printer and the outlet, and then turn on the printer. Contact your local Xerox service representative with the fault information. Check the fault history. For more information see Control Panel Messages page 219.
Page 179: Product Is Making Unusual Noises
Turn off the printer, and check the scanner cable. Wait 2 minutes and turn the printer on again. If the problem is not resolved, contact your local Xerox service representative. Solutions Check the toners, imaging units and waste cartridge for correct installation.
Page 180: Right Side Door Will Not Close
The fuser is missing or the green levers on the fuser are not locked. The transfer belt is not properly installed. One or both of the mounting screws is not tight. WorkCentre 6400 Multifunction Printer User Guide Solutions Make sure that the green levers on the fuser are in the locked position.
Page 181: Paper Feed Problems
2. Fold up Tray 1. on page 181 on page 198 on page 181 on page 183 on page 185 on page 186 on page 187 on page 190 on page 191 on page 192 on page 193 WorkCentre 6400 Multifunction Printer User Guide...
Page 182 The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality. 4. Carefully pull out the jammed media. WorkCentre 6400 Multifunction Printer User Guide 6400-104 6400-171 6400-105...
Page 183 Troubleshooting 5. Close the right side door. 6400-106 6. Open Tray 1 and reload the media. Clearing Paper Jams or Misfeeds from Tray 2 1. Fold up Tray 1. WorkCentre 6400 Multifunction Printer User Guide...
Page 184 The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality. WorkCentre 6400 Multifunction Printer User Guide 6400-104 6400-171...
Page 185 6400-039 6. Close the right side door. 6400-106 Clearing Paper Jams or Misfeeds in Tray 3 or 4 1. Fold up Tray 1. 2. Open the Tray 3 or Tray 4 right side door. WorkCentre 6400 Multifunction Printer User Guide...
Page 186: Clearing Paper Jams In The Duplex Unit
5. Open Tray 3 or 4. Remove misfed or damaged media, and close the tray. 6. Close the right side door. Clearing Paper Jams in the Duplex Unit 1. Open Tray 1. WorkCentre 6400 Multifunction Printer User Guide 6400-084 6400-127...
Page 187 2. Open the duplex cover. 3. Carefully pull out the jammed media. 4. Close the duplex cover. 5. Close Tray 1. Clearing Paper Jams in the Fuser 1. Fold up Tray 1. 6400-131 6400-132 6400-133 WorkCentre 6400 Multifunction Printer User Guide...
Page 188 Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality. 4. Push the green levers up, and open the fuser cover. 5. Carefully pull out the jammed media. WorkCentre 6400 Multifunction Printer User Guide 6400-158 6400-159...
Page 189 6. Lower the control panel and close the front door. 7. Push the green levers down. 6400-136 8. Close the right side door. Note: The door will not close if the green levers are not pressed down. 6400-106 WorkCentre 6400 Multifunction Printer User Guide...
Page 190 4. Lift the document feeder. 5. Remove any jammed media from under the document feeder or from the document glass. 6. Close the document feeder. 7. Reinsert originals in the document feeder. WorkCentre 6400 Multifunction Printer User Guide 6400-146 6400-147...
Page 191 Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality. 1. Fold up Tray 1. 2. Pull the lever on the right side of the printer, and open the right side door. 6400-171 6400-104 WorkCentre 6400 Multifunction Printer User Guide...
Page 192 Clearing a Paper Jam Behind the Control Panel 1. Open the front door and raise the control panel. 2. Carefully remove any jammed media. 3. Lower the control panel and close the front door. WorkCentre 6400 Multifunction Printer User Guide 6400-105 6400-106...
Page 193 Clearing Paper Jams in the Finisher Jam in Finisher Transport Area or Sub Tray 1. Open the finisher top cover. 2. Carefully pull out the jammed media. 3. Close the finisher top cover. 6400-109 6400-110 WorkCentre 6400 Multifunction Printer User Guide...
Page 194 2. Turn the knob inside clockwise to feed the paper into the main output tray. 3. When the media is in the main output tray, lift up the sub output tray, and then slowly pull out the media. 4. Close the finisher top cover. WorkCentre 6400 Multifunction Printer User Guide 6400-109 6400-112...
Page 195: Clearing Jammed Staples
To clear jammed staples, follow the procedure described below: 1. Open the finisher front door. 6400-113 2. Extend the stapling assembly. Note: The stapling assembly cannot be removed from the printer. 6400-114 3. Pull out and remove the stapling unit. 6400-115 WorkCentre 6400 Multifunction Printer User Guide...
Page 196 4. Push the guide for the staple cartridge up, and then remove any jammed staples. 5. Return the guide to its original position, and then install the stapling unit. 6. Slide the stapling assembly back into the printer. 7. Close the finisher front door. WorkCentre 6400 Multifunction Printer User Guide 6400-116 6400-117...
Page 197: Minimizing Paper Jams
Loading dog-eared (folded corners), stapled, or punched media in the document feeder. • Overfilling the trays. • Allowing the output tray to overfill. • Allowing the output tray to fill with more than a few transparencies. Supported Media on page 41. WorkCentre 6400 Multifunction Printer User Guide...
Page 198: Troubleshooting Paper Feed Problems
Understanding the printer’s media path will help you locate media misfeeds. Troubleshooting Paper Feed Problems The printer is designed to function with minimal paper jams using Xerox supported media. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired.
Page 199: Document Feeder Jams
For more information see Understanding the Media Path page 198. Solutions Use only Xerox-approved media. For more information see Supported Media Recheck the media path inside the duplex unit and make sure that you have removed all of the jammed paper.
Page 200: Media Misfeeds
Custom-sized media, envelopes, labels, heavyweight stock, or transparencies are loaded in Tray 2, Tray 3 or Tray 4. Special media must be loaded in Tray 1 only. Use Xerox-approved media. See Supported Media page 41. Load the transparencies or label sheets according to the manufacturer’s instructions.
Page 201: Print-Quality Problems
Xerox Support & Drivers at www.xerox.com/office/WC6400support. Caution: The Xerox warranty, service agreement, or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper, transparencies, or other specialty media. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 202 For information on supported paper type and weight: 1. Select Machine Status on the control panel. 2. Select Machine Info. 3. Select Information Pages, then select Paper Tips Page, and then press the OK button to print. WorkCentre 6400 Multifunction Printer User Guide...
Page 203: Troubleshooting Print-Quality Problems
Several sheets are being fed at the same time. Recommended Media List (United States) Recommended Media List (Europe) to order Xerox printing media on page 203 on page 204 on page 206 on page 207...
Page 204: Entire Page Prints Black Or Color
The copy density is too light. The media is moist from humidity. One or more of the toner cartridges may be defective. Media type is set incorrectly. WorkCentre 6400 Multifunction Printer User Guide Solutions Remove the media, tap it to straighten it out, return it into the tray, and realign the media guides.
Page 205: Image Prints Too Dark
One or more of the imaging units may be defective. One or more of the toner cartridges may be defective. The printer needs to be calibrated. Solutions Use Xerox-approved media. See Supported Media page 41. Rotate both grey dials on the fuser to the paper setting.
Page 206: Image Is Blurred Or Stained
The printer is not level. The grey dials on the fuser are set for envelope printing. Specialty paper in use. WorkCentre 6400 Multifunction Printer User Guide Solutions Remove the imaging units one at a time, and check for damage. If it is damaged, replace it.
Page 207: Print Is Irregular Or Mottled
The two grey dials on the fuser are adjusted for envelope printing. Solutions Remove the moist media and replace it with new, dry media. Use Xerox-approved media. See Supported Media page 41. Remove the toner cartridges and check each for damage. If one or more is damaged, replace it.
Page 208: Ink Rubs Off After Printing
Rotate both grey dials on the fuser to the paper setting. Remove the moist media and replace it with new, dry media. Use Xerox-approved media. See Supported Media page 41. When printing envelopes, labels, heavyweight stock, or transparencies, specify the appropriate media type...
Page 209: Toner Smudges And Residual Images Print
Media type is set incorrectly. Laser lens is dirty. Solutions Rotate both grey dials on the fuser to the paper setting. Use Xerox-approved media. See Supported Media page 41. When printing envelopes, labels, heavyweight stock, or transparencies, specify the appropriate media type in the printer driver.
Page 210: Toner Smudges Appear On The Back Of The Page
The media transfer roller is dirty. The media path is dirty with toner. Foreign material has entered the printer. One or more of the imaging units may be defective. WorkCentre 6400 Multifunction Printer User Guide Solutions Check the transfer roller for toner accumulation.
Page 211: White Or Black Areas Print In Regular Pattern
Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge. Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. WorkCentre 6400 Multifunction Printer User Guide...
Page 212: Lateral Lines Or Bands Print On Image
One or more of the imaging units may be defective. Incorrect driver settings. One or more of the toners may be low or empty. The printer is not correctly calibrated. WorkCentre 6400 Multifunction Printer User Guide Solutions Place the printer on a flat, hard, level surface.
Page 213: Colors Do Not Register Properly
Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. Check the Color Matching settings in the printer driver or your application. Perform the Image Quality calibration - Tools > Troubleshooting > Image Quality Calibration. WorkCentre 6400 Multifunction Printer User Guide...
Page 214: Copy And Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem. If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.
Page 215: Fax Problems
If the fax still cannot be sent or received correctly, even after performing the described operations, contact your service representative. This section includes: • Problems Sending Faxes on page 216 • Problems Receiving Faxes on page 217 • Printing the Protocol Report on page 218 WorkCentre 6400 Multifunction Printer User Guide...
Page 216: Problems Sending Faxes
The fax received by the recipient is blurry. The fax received by the recipient is blank. Fax was not transmitted. WorkCentre 6400 Multifunction Printer User Guide Cause The document is too thick, too thin, or too small. The document feeder guides are not adjusted to the width of the document.
Page 217: Problems Receiving Faxes
The memory is full. The telephone line is incorrectly connected. There may be a problem with the sender’s fax machine. WorkCentre 6400 Multifunction Printer Solution Check that the printer can make clean copies. If it can, have the caller send the fax again.
Page 218: Printing The Protocol Report
2. Press the Machine Status button. 3. Select the Tools tab, select Service Settings, select Embedded Fax Settings. 4. Select Print Fax Reports. 5. Select Protocol Report, and then press the OK button to print the report. WorkCentre 6400 Multifunction Printer User Guide...
Page 219: Getting Help
2. On the printer’s control panel, under the Machine Information Tab, select Maintenance Assistant. 3. Select Send Diagnostic Information. The diagnostic information will be sent to Xerox. This information can be used by the Xerox Call Center to help you solve the problem.
Page 220: Online Support Assistant
To access the Online Support Assistant, go to www.xerox.com/office/WC6400support. Helpful Weblinks Xerox provides several websites that offer additional help on your WorkCentre 6400 printer. Resource Technical support information for your printer, includes online Technical Support, Recommended...
Page 221: Product Specifications
Environmental Specifications • Electrical Specifications on page 224 • Performance Specifications • Controller Specifications on page 226 For media specifications and capacities, see on page 223 on page 225 Supported Media WorkCentre 6400 Multifunction Printer on page 41. User Guide...
Page 222: Physical Specifications
38 cm (15 in.) (15 in.) 68.6 cm (27 in.) 32.3 cm 129.5 cm (12.7 in.) (51 in.) WorkCentre 6400 Multifunction Printer User Guide 43.3 cm (19 in.) 129.5 cm (51 in.) 150 cm (59 in.) *39.5 cm (15.6 in.) 22 cm (8.6 in.)
Page 223: Environmental Specifications
Operating: 10° to 32° C / 50° to 90° F • Optimum Performance: 15° to 25° C / 59° to 77° F Relative Humidity • Storage: 15% to 85% (non-condensing) • Operating: 10% to 95% (non-condensing) • Optimum Performance: 35% and 70% (non-condensing) WorkCentre 6400 Multifunction Printer User Guide...
Page 224: Electrical Specifications
Electrical Specifications • 110-120 VAC, 50-60 Hz • 220-240 VAC, 50-60 Hz • Inrush Current - maximum of 100A and 10ms (half cycle) • ENERGY STAR qualified product WorkCentre 6400 Multifunction Printer User Guide...
Page 225: Performance Specifications
Color: 30 cpm (600 x 300 dpi) Black and White: 35 cpm (600 x 300 dpi) Scan Speed Color: 30 ipm (600 x 300 dpi) Black and White: 35 ipm (600 x 300 dpi) WorkCentre 6400 Multifunction Printer User Guide...
Page 226: Controller Specifications
Controller Specifications Processor • RISC CPU (800 MHz) Memory • 1 GB (DDR SDRAM) Interfaces • Ethernet 10/100/1000Base-TX • Universal Serial Bus (USB 2.0) WorkCentre 6400 Multifunction Printer User Guide...
Page 227: Regulatory Information
Regulatory Information This chapter includes: • Basic Regulations on page 228 • Copy Regulations on page 230 • Fax Regulations on page 233 • Material Safety Data Sheets on page 237 WorkCentre 6400 Multifunction Printer User Guide...
Page 228: Basic Regulations
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 229: European Union
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Ozone Release During print operation, a small quantity of ozone is released. This amount is not large enough to harm anyone adversely.
Page 230: Copy Regulations
Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed. WorkCentre 6400 Multifunction Printer User Guide...
Page 231: Canada
Canada. 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the copy falsely purports to be a certified copy thereof. WorkCentre 6400 Multifunction Printer User Guide...
Page 232: Other Countries
Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. WorkCentre 6400 Multifunction Printer User Guide...
Page 233: Fax Regulations
REN is separately shown on the label. To order the correct service from the local telephone company, you may also have to quote the codes listed below: • Facility Interface Code (FIC) = 02LS2 WorkCentre 6400 Multifunction Printer User Guide...
Page 234: Canada
Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
Page 235: Europe
DTMF signaling. DTMF signaling provides reliable and faster call setup. Modification of this product, connection to external control software or to external control apparatus not authorized by Xerox, will invalidate its certification. South Africa This modem must be used in conjunction with an approved surge protection device.
Page 236: New Zealand Telecom Warning Notice
5 seconds between the end of one call attempt and the beginning of another. 10. For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. WorkCentre 6400 Multifunction Printer User Guide...
Page 237: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6400 printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. WorkCentre 6400 Multifunction Printer User Guide...
Page 238 Regulatory Information WorkCentre 6400 Multifunction Printer User Guide...
Page 239 This chapter includes recyling and disposal guidelines and information for: • All Countries on page 240 • European Union on page 240 • North America on page 242 • Other Countries on page 242 WorkCentre 6400 Multifunction Printer User Guide...
Page 240: Guidelines And Information
Guidelines and Information All Countries If you are managing the disposal of your Xerox product, please note that the product contains lamp(s) with mercury, and may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 241 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. Information for Users on Collection and Disposal of Old Equipment and Used...
Page 242: North America
North America Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit recycling and disposal information, contact your local authorities.
Page 243 146 scanning an image into an email, 146 envelopes loading, 46 printing, 54 environmental specifications, 223 Ethernet connection, 30 exception pages, 72 printing, 72 extension cord, 12 exterior cleaning, 157 fax problems, 215 WorkCentre 6400 Multifunction Printer User Guide...
Page 244 27 information pages, 24, 25 Menu Map, 25 printing, 25 insert pages printing, 69 installing printer drivers Windows 2000 or newer, 34 WorkCentre 6400 Multifunction Printer User Guide jams staples, 195 job completion notification, 79 labels printing, 54 laser lenses...
Page 245 30 IP addresses, 31 network connection Ethernet, 30 non-Xerox supplies, 167 options, 21 original size scanning template setup, 132 setting up a scan template, 132 pages per minute (ppm), 20 paper jams, 181 document feeder, 190...
Page 246 223 memory, 226 performance, 225 product, 221 stand, 21 status messages, 167 supplies, 14 low, 167 non-Xerox supplies, 167 ordering, 167 replacement, 166, 167 supported media, 41 template creating a scan template, 132 Total Satisfaction Guarantee, 173 transparencies printing, 53...
Page 247 173 Xerox Scan Utility scan template setup feature, 132 scan to email feature, 146 scan to file feature, 145 scan to home feature, 148 setting up a template, 132 Xerox Support Centre, 28 WorkCentre 6400 Multifunction Printer User Guide...
Page 248 Index WorkCentre 6400 Multifunction Printer User Guide...

This manual is also suitable for:

Workcentre 6400x Workcentre 6400s Workcentre 6400xf Workcentre 6400

Xerox WorkCentre 6400SFS User Manual

1 Safety

2 Features

3 Network Basics

4 Printing

5 Copying

6 Faxing

7 Scanning

8 Maintenance

9 Troubleshooting

10 Product Specifications

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Xerox WorkCentre 6400SFS