Page 1 ® WorkCentre 6400 Color Multifunction Printer WorkCentre 6400 ® User Guide English Polski Français Guide d'utilisation Svenska Användarhandbok Przewodnik użytkownika Magyar Italiano Guida dell'utente Dansk Betjeningsvejledning Felhasználói útmutató Русский Deutsch Benutzerhandbuch Norsk Brukerhåndbok Руководство пользователя Türkçe Español Guía del usuario Suomi Käyttöopas Kullanıcı...
Page 2 Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Page 3: Table Of Contents
Xerox Support Centre ........
Page 4 Installing the Printer Drivers..............33 Choosing a Printer Driver .
Page 5 Printing Insert Pages................69 Printing Cover Pages.
Page 6 Managing Xerox Scan Utility Folder and Email Profiles ....... . .
Page 7 Setting Scan Options ............... . . 149 Advanced Scanning Options .
Page 8 Print-Quality Problems ............... . 201 Using Built-in Troubleshooting Tools .
Page 9 Fax Regulations ................233 United States.
Page 10 WorkCentre 6400 Multifunction Printer User Guide...
Page 11 Safety This chapter includes: • Electrical Safety on page 12 • Operational Safety on page 14 • Maintenance Safety on page 15 • Product Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Page 12: Safety
Safety Electrical Safety Warning: Do not push objects (including paper clips or staples) into slots or openings on the product. Making contact with a voltage point or shorting out a part could result in fire or electrical shock. Warning: Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so.
Page 13: Telephone Line Cord
Safety • Do not place the product in an area where people might step on the power cord. • Do not place objects on the power cord. The power cord is attached to the product as a plug-in device on the back of the product. If it is necessary to disconnect all electrical power from the product, disconnect the power cord from the electrical outlet.
Page 14: Operational Safety
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this product. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 15: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. WorkCentre 6400 Multifunction Printer User Guide...
Page 16: Product Symbols
Safety Product Symbols Symbol Description Warning or Caution: Ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to the property. Hot surface on or in the product. Use caution to avoid personal injury. Do not touch components with this symbol as personal injury could result.
Page 17 Features This chapter includes: • Parts of the Printer on page 18 • Printer Configurations on page 20 • Control Panel on page 22 • Administrator Access on page 26 • More Information on page 27 WorkCentre 6400 Multifunction Printer User Guide...
Page 18: Features
Features Parts of the Printer This section includes: • Front-Right Views on page 18 • Rear-Left View on page 19 • Internal Components on page 19 Front-Right Views 1. Tray 2 2. Front door 3. Control panel 4. Output tray 5.
Page 19: Rear-Left View
Features Rear-Left View 6400-008 1. Power switch 4. Foreign device interface connection 2. Power cord connection 5. USB connection 3. Fax connection (6400X and 6400XF only) 6. Ethernet connection Internal Components 6400-151 1. Toner cartridge x4 4. Fuser 2. Imaging unit x4 5.
Page 20: Printer Configurations
Features Printer Configurations • Standard Features on page 20 • Available Configurations on page 20 • Product Options on page 21 Standard Features The WorkCentre 6400 printer has many features to meet your print needs: • Copy, print, and scan capabilities •...
Page 21: Product Options
Use with the base printer model (6400S) or with one or two optional 500-Sheet Feeders. • Wireless Network Adapter: Enables the printer to connect to a wireless network For more information on options, go to www.xerox.com/office/WC6400supplies. WorkCentre 6400 Multifunction Printer User Guide...
Page 22: Control Panel
Features Control Panel This section includes: • Control Panel Layout on page 22 • Information Pages on page 25 Control Panel Layout Log In/Out Help Services Home Clear All Features Interrupt Printing Job Status Dial Pause Stop Machine Status Start Language 6400-010 Left side...
Page 23 Features Left Side of the Control Panel 1. Services Home Press to return to the home page of the control panel display. You or your system administrator can Services Home configure this button to return to your preferred screen. 2. Features Features Press to access the features (such as copy, scan, and fax) on the control panel display.
Page 24 Features Right Side of the Control Panel Log In/Out Help Clear All Interrupt Printing Dial Pause Stop Start 6400-013 1. Alphanumeric Keys 6. Interrupt Printing 2. Log In/Out Press to pause a print job. Press this button again to resume printing. This button does To access password protected features, press not pause copy, scan or fax jobs.
Page 25: Information Pages
Features Information Pages Your printer has a printable set of information pages stored on its internal hard drive. The information pages provide help using copy, fax, and scan features, and provide reference information about your printer and its current configuration. To print an information page: 1.
Page 26: Administrator Access
3. Select Next. 4. Enter the default password 1111. 5. Select Enter. Xerox recommends that you change the system administrator password immediately after printer installation to prevent unauthorized access to the printer. To change the system administrator password: 1. From your computer, launch CentreWare IS by typing your printer’s IP address into your Web browser’s address field.
Page 27: More Information
User Guide (PDF) Software and Documentation CD-ROM www.xerox.com/office/WC6400docs Quick Start Tutorials www.xerox.com/office/WC6400docs Video Tutorials www.xerox.com/office/WC6400docs Recommended Media List www.xerox.com/paper (United States) www.xerox.com/europaper (Europe) Printer Management Tools www.xerox.com/office/WC6400drivers Online Support Assistant www.xerox.com/office/WC6400support Technical Support www.xerox.com/office/support Information about touch screen or error messages...
Page 28: Xerox Support Centre
You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www.xerox.com/office/WC6400drivers. Windows: The Xerox Support Centre icon appears on the desktop. Double-click the icon to launch the Xerox Support Centre. Macintosh: Navigate to Applications/Xerox/Xerox Support Centre and double-click on XSupportCentre.
Page 29 This chapter includes: • Choosing a Connection Method on page 30 • Assigning the Printer an IP Address on page 31 • Installing the Printer Drivers on page 33 See also: Online Support Assistant at www.xerox.com/office/WC6400support WorkCentre 6400 Multifunction Printer User Guide...
Page 30: Network Basics
To connect using USB, connect one end of a standard USB 2.0 cable to your computer and the other end to the printer’s USB port. Note: Cables are not included with your printer and must be purchased separately. See also: System Administrator Guide at www.xerox.com/office/WC6400docs Online Support Assistant at www.xerox.com/office/WC6400support WorkCentre 6400 Multifunction Printer User Guide...
Page 31: Assigning The Printer An Ip Address
Network Basics Assigning the Printer an IP Address Before your computer can communicate with the printer on a network, the printer must be assigned a unique IP address. Accessing Quick Setup Home Quick Setup Home is a setup utility that will help you set up your printer from the control panel. Note: The first time the printer is turned on, the printer display will prompt you to set the date and time, and to select default paper sizes.
Page 32 Network Basics b. Select the IPv4 text box, enter the IP address, and then select Save. Note: The device and computer(s) must be assigned unique IP addresses. It is important that the addresses are similar, but not the same. For example, your printer can have the address 192.168.1.15 while your computer has the address 192.168.1.16.
Page 33: Installing The Printer Drivers
36 Choosing a Printer Driver To access special printing options, you must install a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
Page 34: Installing The Driver For Windows 2000 Or Newer
10. If you do not have the Software and Documentation CD-ROM, you can download the driver at www.xerox.com/office/WC6400drivers, and use the Add Printer Wizard to install the driver. To install the driver using the Add Printer Wizard (Windows XP or Server 2003): 1.
Page 35 15. Click Finish. To install the driver using the Add Printer Wizard (Windows Vista or Server 2008): 1. Download the driver from www.xerox.com/office/WC6400drivers. 2. Double-click the .exe file to open the driver installation window. A Security Warning window will be displayed.
Page 36: Installing The Driver For Macintosh Os X 10.3 And Newer
Documentation CD-ROM is not available, download the latest driver from www.xerox.com/office/WC6400drivers. 2. Run the Xerox Printer installer to install the printer driver. 3. Acknowledge the Authenticate dialog. 4. Review and accept the License Agreement. The installer will search the network for printers.
Page 37 Network Basics • Linux (i386) • Linux (PPC) See also: System Administrator Guide at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 38: Centreware Internet Services
• Access online manuals and technical support information located on the Xerox website. Note: CentreWare IS requires a Web browser and a TCP/IP connection between the printer or device and the network (in Windows, Macintosh, or UNIX environments).
Page 39: Printing
77 • Creating and Saving Custom Sizes on page 78 • Job Completion Notification on page 79 • Printing Special Job Types on page 80 See also: Paper Trays video tutorials at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 40: Printing Overview
5. Access the printer driver settings by selecting Properties or Preferences (Windows), Xerox Features for Macintosh. The title of the button may vary depending on your application. 6. Modify the printer driver settings as necessary and select OK (Windows) or Xerox Features (Macintosh).
Page 41: Supported Media
Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 42: Media That Can Damage Your Printer
Printing • Do not print on sheets of label stock that have labels removed. • Use only paper envelopes. Print envelopes single-sided only. • Do not overload the paper trays. • Adjust the paper guides to fit the paper size. Media That Can Damage Your Printer Your printer is designed to use a variety of paper and media types for print and copy jobs.
Page 43: Loading Media
Printing Loading Media This section includes: • Loading Paper in Tray 1 on page 43 • Loading Envelopes on page 46 • Loading Paper in Tray 2, 3, or 4 on page 49 Select the appropriate tray depending on the media you plan to use. Tray 1 accepts the widest range of media types and sizes.
Page 44 Printing To load paper or other media in Tray 1: 1. Open Tray 1 by pulling it outward and opening the tray extension. 6400-020 2. Adjust the paper guides. 6400-021 WorkCentre 6400 Multifunction Printer User Guide...
Page 45 Printing 3. Press down on the center of the paper-lifting plate until it locks into place. 6400-022 4. Insert paper, transparencies, or specialty media into the tray. Letterhead paper must be oriented correctly. • Single-sided printing: Insert the side to be printed facedown with the bottom of the page entering the printer first.
Page 46: Loading Envelopes
Printing Loading Envelopes Envelopes can only be loaded in Tray 1. To load envelopes in Tray 1: 1. Make sure Tray 1 is closed. 2. Lift the lever on the printer’s right side to open the right side door. 6400-027 Warning: The area around the fuser may be hot.
Page 47 Printing 3. On both the left and right sides of the fuser, turn the fuser setting (grey dials) from Plain Paper to Envelope. 6400-028 4. Close the right side door. 6400-030 WorkCentre 6400 Multifunction Printer User Guide...
Page 48 Printing 5. Open Tray 1 by pulling it outward and opening the tray extension. 6400-020 6. Press down on the center of the paper-lifting plate until it locks into place. 6400-022 7. Insert up to 10 envelopes in Tray 1 with the flap side up. For envelopes with the flap along the long edge, load the envelopes with the flap toward the right side of Tray 1.
Page 49: Loading Paper In Tray 2, 3, Or 4
Printing Insert the envelopes so that the short edge enters the printer first: 6400-031 8. Adjust the paper guides to fit the envelope. 6400-032 9. On the printer’s control panel display, select the envelope size, type, and color, and then select Confirm.
Page 50 Printing Trays 2, 3, or 4 accept a maximum of 500 sheets of plain paper (20 lb. Bond). To load paper or other media in Tray 2, 3, or 4: 1. Extend the tray from the printer. 6400-037 2. Adjust the paper guides to fit the paper (if necessary). •...
Page 51 Printing 4. Insert paper into the tray. Letterhead paper must be oriented correctly. Single-sided printing: Insert the side to be printed faceup with the top of the page toward the • left of the tray. • 2-sided printing: Insert side one facedown with the top of the page toward the right of the tray.
Page 52 Printing 5. Push the tray completely into the printer. 6400-041 6. On the printer’s control panel display, select the paper size, color, and type in the tray, and then select Confirm. WorkCentre 6400 Multifunction Printer User Guide...
Page 53: Printing On Special Media
Printing on Custom Size Paper on page 55 Printing on Transparencies Transparencies can only be printed from Tray 1. For best results, use only recommended Xerox transparencies. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/WC6400supplies.
Page 54: Printing On Envelopes
United States and Canada. Coverage may vary outside these areas, please contact your local representative for details. Printing on Labels Labels can be printed from Tray 1 only. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/WC6400supplies. Guidelines •...
Page 55: Printing On Glossy Paper
In the printer driver, select either Labels as the paper type or Tray 1 as the paper source. Printing on Glossy Paper Print glossy paper single-sided only and from Tray 1. To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: www.xerox.com/office/WC6400supplies. Guidelines •...
Page 56: Selecting Printing Options
Printing Selecting Printing Options Printing options, also referred to as printer driver options, are specified as Printing Preferences in Windows, and Xerox Features in Macintosh. Printing Options include settings for 2-sided printing, page layout, and print quality. • Printing Options for Windows on page 57 •...
Page 57: Printing Options For Windows
Printing Printing Options for Windows The following table lists printing options organized in tabs within the Printing Preferences window. Printing Options Paper/Output Job type Paper size, paper color, paper type, and tray selection Transparency separators 2-sided printing Print quality Stapling and output destination (if finisher installed) Special Pages Covers Inserts...
Page 58: Setting Default Printing Options For Windows
Printing Setting Default Printing Options for Windows When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change them every time you print. For example, if you want to print to both sides of the paper for most jobs, specify 2-sided printing in Printing Preferences.
Page 59: Printing Options For Macintosh
Printing Printing Options for Macintosh See the following table for specific printing options in the Macintosh PostScript printer driver. Printing Options Paper/Output Job type Paper size, paper color, paper type, and tray selection Transparency separators 2-sided printing Print quality Stapling and output destination (if finisher installed) Special Pages Covers Inserts...
Page 60: Printing On Both Sides Of The Paper
Printing Printing on Both Sides of the Paper • 2-Sided Printing Guidelines on page 60 • Printing a 2-Sided Document on page 60 • Page Layout Options on page 61 2-Sided Printing Guidelines A 2-sided document can be printed on supported paper from any tray. Before printing a 2-sided document, verify the paper weight is within the appropriate weight range: 60-150 g/m (16-32 lb.
Page 61: Page Layout Options
Printing Operating System Steps Mac OS X, version 10.3 or newer In the Print dialog box, select Layout. 1. Select Print on Both Sides. 2. Click the Binding icon that matches the edges you want to bind. Page Layout Options When you select 2-Sided Printing on the Paper/Output tab, you can specify the page layout which determines how the pages turn.
Page 62: Selecting Paper Type To Use
Printing Selecting Paper Type to Use When you send your print job to the printer, you can choose to let the printer automatically select which paper to use based on your document size and the paper type you select, or you can force the printer to use paper from a specific tray.
Page 63: Printing Multiple Pages To A Single Sheet (N-Up)
Printing Printing Multiple Pages to a Single Sheet (N-Up) When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print one, two, four, six, nine, or 16 pages per side. To print a multiple page document: Windows 1.
Page 64: Printing Booklets
4. If desired, select Draw Page Borders from the drop-down list. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Layout/Watermark drop-down list. 2. Select Enable for Booklet Printing. 3. If desired, specify the creep and gutter with the Booklet Options button.
Page 65: Using Color Corrections
2. Select the desired color correction: Automatic, Vivid Color, Black and White, or Color Adjustments. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select the desired color correction from the available options. Making Color Adjustments Windows 1.
Page 66: Advanced Color Options - Press Match
Printing If you need to make additional color adjustments for your job, you can move the following sliders: Lightness: Move the slider to the right to lighten or to the left to darken the colors in your print job. • (White remains white and black remains black.) •...
Page 67: Adjusting The Automatic Color Correction
Printing Adjusting the Automatic Color Correction Windows 1. Select the Advanced tab. 2. Select Image Options, and select Color Configuration. 3. From the Color Configuration drop-down menu, select Custom. 4. Make adjustments to the Custom Color Adjustments settings, and click OK to save your changes. WorkCentre 6400 Multifunction Printer User Guide...
Page 68: Printing In Black And White
1. Select the Color Options tab. 2. Select the Black and White option. Macintosh 1. In the Print dialog box, select Xerox Features, and then the Color Options drop-down list. 2. Select Black and White. WorkCentre 6400 Multifunction Printer User Guide...
Page 69: Printing Insert Pages
2. Select the insert option to use from the Add Inserts dialog box. 3. Select the desired options. Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Special Pages drop-down list. 3. Click Add Inserts…...
Page 70: Printing Cover Pages
Printing Printing Cover Pages A cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the first page of a document, or use heavyweight paper for the first and last pages of a report.
Page 71 Printing Print Option Last Page of Text Blank Pages 2-sided printing Odd-numbered Add two blank pages at the end of the document. Even-numbered Add one blank page at the end of the document. To print a cover page: Windows 1. Select the Special Pages tab. 2.
Page 72: Printing Exception Pages
Printing Printing Exception Pages This section includes: • Specifying Exception Page Characteristics - Windows on page 72 • Specifying Exception Page Characteristics - Macintosh on page 73 The printer enables you to specify the characteristics of any pages in the print job that differ from the settings to use for the majority of the print job.
Page 73: Specifying Exception Page Characteristics - Macintosh
Printing Specifying Exception Page Characteristics - Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Special Pages drop-down list. 3. Click Add Exceptions…. 4. Select the desired settings for the Pages, Paper, and 2-Sided Printing options.
Page 74: Scaling
Printing Scaling You can reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent. The default is 100 percent. 100% 200% To set the print scale: Windows 1. Select the Paper/Output tab. 2.
Page 75: Printing Watermarks
Printing Printing Watermarks A watermark is additional text that can be printed across one or more pages. For example, terms like Draft and Confidential, which you might stamp on a page before distribution, can be inserted with a watermark. Some Windows Print Drivers allow you to: •...
Page 76 Printing Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Layout/Watermark drop-down list. • To use an existing watermark, select it from the Watermark drop-down list. • To modify the watermark, click the Edit button to display the Watermark Editor dialog box.
Page 77: Printing Mirror Images
1. Select the Advanced tab. 2. Select Yes for Mirrored Output under Image Options. Macintosh 1. In the Print dialog box, select Xerox Features from the drop-down list. 2. Select the Advanced drop-down list. 3. Select Enabled in the Mirrored Output drop-down list.
Page 78: Creating And Saving Custom Sizes
Printing Creating and Saving Custom Sizes Custom size paper can print from Tray 1. You can save custom size paper settings in a supported printer driver. Since these custom sizes are saved in your computer’s operating system, they are available for you to select in your applications.
Page 79: Job Completion Notification
Printing Job Completion Notification You can select to be notified when your job is done printing. A message appears in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed.
Page 80: Printing Special Job Types
Sending a Print Job to a Fax Machine on page 81 Note: When using a Macintosh, select Xerox Features from the drop-down menu before selecting the Job Type. Printing and Deleting Secure Print Jobs The secure job type allows you to print a job only after you select your name and enter your 4-10 digit passcode on the control panel.
Page 81: Delayed Printing
Printing Printing or Deleting the Job at the Printer 1. Press the Job Status button on the control panel. 2. Find your document in the list of jobs. Select the job, and press Release to print the remaining copies, or press Delete to delete the job. Delayed Printing To set the time when the job prints: 1.
Page 82 Printing WorkCentre 6400 Multifunction Printer User Guide...
Page 83 Copying This chapter includes: • Basic Copying on page 84 • Adjusting Copy Options on page 85 • Managing Copy Functions on page 102 WorkCentre 6400 Multifunction Printer User Guide...
Page 84: Copying
Copying Basic Copying To make copies: 1. Press the Clear All button on the right side of the control panel to clear the settings from the previous job. 2. Load your original documents. Use the document glass for single copies, or the document feeder for multiple pages.
Page 85: Adjusting Copy Options
Copying Adjusting Copy Options This section includes: • Basic Settings on page 85 • Image Quality Adjustments on page 88 • Layout Adjustments on page 90 • Output Format Adjustments on page 93 • Advanced Copying on page 99 Basic Settings Use the Copy tab to change the following basic settings: •...
Page 86 Copying To print in black and white: e. Select Black & White. Colors in the original are converted to shades of gray. Reducing or Enlarging the Image You can reduce the image to 25% of its original size or enlarge it to 400% of its original size. To reduce or enlarge the image: 1.
Page 87 Copying Specifying 2-Sided Originals or Copies When you use the document feeder with 2-sided originals, one or both sides can be scanned for copying. You can also create 1-sided or 2-sided copies. To select the sides to copy and print: 1.
Page 88 Copying Stapling Copies If your printer has a finisher, you can have your copies automatically stapled after they are printed. To select stapling: 1. Access the Copy tab on the touch screen. 2. If the original is: a. Portrait orientation, select 1 Staple (Portrait) under Copy Output. The staple is placed in the upper-left corner of the page.
Page 89 Copying 3. In the Image Options window: a. If desired, move the first slider to lighten or darken the image. b. If desired, move the second slider to sharpen or soften the image. c. If desired, move the third slider to make the image more or less vivid. d.
Page 90: Layout Adjustments
Copying Adjusting the Color Balance If you have a color document, you can adjust the balance between colors and the overall amount of color on the copies. To adjust the color balance: 1. Access the Copy tab on the touch screen, and then press the Image Quality tab. 2.
Page 91 Copying 3. If you want the printer to pre-scan the first page of the originals and determine the area to scan, select Auto Detect on the left side of the Original Size window. Note: The document feeder will only recognize A5, ISO B5, A4, Letter, Legal and Postcard size paper.
Page 92 Copying Shifting the Image You can change the placement of the image on the copy page. This is particularly helpful if the image size is smaller than the page size. Note: You must orient originals face up, top first (document feeder), or face down, top to the left (document glass).
Page 93: Output Format Adjustments
Copying Inverting Images You can have the images in the originals printed as mirror images in the copies; this flips each image horizontally on the page. You can have the images in the originals printed as negative images in the copies; this reverses the light and dark areas in each image.
Page 94 Copying 4. Press the Save button in the upper-right corner of the window. 5. Specify 1-Sided Originals or 2-Sided Originals, and change the Paper Supply if desired. Including Covers You can print the first and/or last pages of your copy job on paper from a different tray. That tray could contain colored paper or heavyweight paper.
Page 95 Copying g. To change the tray containing paper for the back cover, press the Paper Supply button, select the tray to use for the back cover, and press the Save button in the upper-right corner of the Paper Supply window. Note: Press the Save button in the upper-right corner of the Covers window.
Page 96 Copying 5. To change the number of blank pages to be inserted at that location, use the arrow buttons to change the Insert Quantity. 6. To change the paper used for the insert: a. Press the Paper Supply button. b. Select the tray containing paper for the insert. c.
Page 97 Copying 8. Press the Close button in the upper-right corner of the Exceptions window. The exception pages that you added are displayed in the list on the right side of the Special Pages window. Note: If you want to delete an exception page, select the page in the list and select Delete in the pop-up menu.
Page 98 Copying d. In the middle of the window, select the format to use for the date. e. On the right side of the window, press an arrow button to position the date in the header or footer. Press the Save button in the upper-right corner of the Date window. The date location is shown on the sample page(s) on the right side of the Annotations window.
Page 99: Advanced Copying
Copying 3. On the left side of the Page Layout window, select Pages per Side. 4. In the middle of the window, select the number of original pages for each side of the paper. If you want to specify another number: a.
Page 100 Copying Building a Job If you have a copy job that includes a variety of originals that require different copy settings, you can use this feature to “build” the job. Each “segment” has separate copy settings. After all segments are programmed and scanned, the printer prints the full copy job.
Page 101 Copying 5. Press the Save button in the upper-right corner of the Sample Job window. To print the remaining copies or delete the job: 1. To release and print the remaining copies of the job, press the Release button. 2. If the sample copy is unsatisfactory, press the Delete button to delete the copy job. Saving the Current Copy Settings If you plan to use a particular mix of copy settings for future copy jobs, you may want to save the settings with a name.
Page 102: Managing Copy Functions
Copying Managing Copy Functions This section includes: • Specifying Default Copy Settings on page 102 • Changing the Reading Order on page 102 • Creating Copy Feature Presets on page 103 Specifying Default Copy Settings Your system administrator can change the default settings on the following tabs: Copy tab: Output Color, Reduce/Enlarge, Paper Supply, 2-Sided Copying, and Copy Output •...
Page 103: Creating Copy Feature Presets
Copying 7. If you want to change the scan order: a. On the left side of the window under Scan Order, select Show Reading Order. b. Select either Left to Right or Right to Left. 8. If you want to change the print order: a.
Page 104 Copying c. To create or change a preset that uses a different percentage for the width and length of the image, select Independent X-Y% on the left side of the window, enter the percentage to scale the width (X value) for the preset, and enter the percentage to scale the length (Y value). d.
Page 105 Receiving Faxes on page 112 • Selecting Fax Options on page 113 • Managing Fax Functions on page 118 • Adding Speed Dial Entries on page 122 See also: Using the Fax tutorial at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 106: Faxing
Faxing Fax Overview A WorkCentre 6400X or 6400XF printer can send a fax in one of three ways: • Fax: Document is scanned and sent directly to a fax machine (phone number). • Server Fax: Document is scanned and sent through an Ethernet network to a fax server, which sends the fax on to a fax machine (phone number).
Page 107: Sending A Fax
Faxing Sending a Fax To send a fax: 1. Load your document. • Document Glass: Place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer. Document Feeder: Remove any staples and paper clips from pages and insert them face up in •...
Page 108 Faxing See also: Selecting Fax Options on page 113 Managing Fax Functions on page 118 WorkCentre 6400 Multifunction Printer User Guide...
Page 109: Server Fax
Faxing Server Fax If you have a fax server connected to your network, you can send a document to a fax machine without having to connect a dedicated telephone line to the printer. When you send a server fax, the document is scanned and sent to a location on your network (a repository).
Page 110: Sending A Server Fax
Faxing Sending a Server Fax To send a Server Fax: 1. Load your document. • Document Glass: Place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer. •...
Page 111: Sending An Internet Fax
Faxing Sending an Internet Fax If you have an SMTP (email) server connected to your network, you can send a document to an email address. This feature eliminates the need for a dedicated telephone line and the associated service costs. When you send an internet fax, the document is scanned and sent to an email address. Note: Before you can send an Internet Fax, the Internet Fax service must be enabled in CentreWare IS, and an SMTP server must be configured.
Page 112: Receiving Faxes
Faxing Receiving Faxes The printer can be configured to receive and print faxes from other fax machines, and receive and print internet faxes. Configuring the Printer to Receive a Fax When the printer starts up for the first time, the control panel will display a Fax Setup wizard that will ask you to enter the phone number of the phone line connected to your printer.
Page 113: Selecting Fax Options
Faxing Selecting Fax Options This section includes: • Setting 2-Sided Faxing on page 113 • Setting the Fax Resolution on page 113 • Selecting the Original Type on page 113 • Image Enhancement - Auto Suppression on page 113 • Selecting the Starting Rate on page 115 •...
Page 114: Adjusting Layout
Faxing To prevent this from happening in your fax document, select the Auto Suppression setting on the control panel: 1. On the control panel, press the Fax button. 2. Select the Image Quality tab. 3. Select Image Enhancement to open the Image Enhancement dialog box. 4.
Page 115: Setting Fax Options
Faxing Left Page Only. • Right Page Only. • 5. Select Save when the changes are complete. Setting Fax Options Selecting a Confirmation Report 1. On the control panel, press the Fax button. 2. Select the Fax Options tab. 3. Select Confirmation Report. 4.
Page 116 Faxing 7. Press the Start button to start scanning the document. 8. The fax will be sent at the specified time. Selecting Send Header Text Note: Refer to the System Administrator Guide on how to configure this feature. If the feature is configured it can be manually turned on or off by the following: 1.
Page 117: Build Job
Faxing Local Polling 1. On the control panel, press the Fax button. 2. Select the Fax Options tab. 3. Select Local Polling. 4. Select one of the following options: • Off. • Non-Secure Polling. Secure Polling. • 5. Select Save when the changes are complete. Refer to the System Administrator Guide for more information on Local Polling.
Page 118: Managing Fax Functions
Faxing Managing Fax Functions This section includes: • Printing a Confirmation Report on page 118 • Enabling or Disabling Secure Faxes on page 118 • Printing or Clearing Secure Faxes on page 119 • Enabling or Disabling Junk Fax Prevention on page 119 •...
Page 119: Printing Or Clearing Secure Faxes
Faxing 2. Press the Machine Status button on the control panel. 3. Select the Tools tab, select Service Settings, and then select Embedded Fax Settings. 4. Select Incoming Fax Defaults from the list. 5. Select Secure Receive. 6. Select one of the following options, and then press the Save button: •...
Page 120: Printing A Fax Report
Faxing Enabled: This option turns on the junk fax prevention option if it is off. Selecting Enabled • prevents printing faxes from phone numbers in the individual speed dial directory. Printing a Fax Report The following fax reports can be printed from the control panel: •...
Page 121: Printing The Fax Protocol Report
Faxing Printing the Fax Protocol Report The Fax Protocol Report provides information about the previous fax job as an aid in determining fax protocol problems. To print the report: 1. Log in as a system administrator. Press the Log In/Out button (user name: admin, default password: 1111).
Page 122: Adding Speed Dial Entries
Faxing Adding Speed Dial Entries There can be a total of 100 speed dial entries (001 – 100) programmed in the printer. To program multiple recipients with a one-touch dial button (maximum nine), program the recipients as a group dial. See Adding a Group on page 122.
Page 123: Scanning
125 • Loading Original Documents on page 126 • Scan to Mailbox on page 127 • Using the Xerox Scan Utility on page 132 • Scan to File on page 145 • Scan to E-mail on page 146 •...
Page 124: Scanning Overview
• Scan to mailbox: scans a document and stores the image on the printer’s hard drive • Creating scan templates and downloading images to your computer using Xerox Scan Utility • Importing scan images into applications using TWAIN and WIA •...
Page 125: Using Centreware Internet Services
Scanning Using CentreWare Internet Services CentreWare IS is a tool that allows you to communicate with the printer from your computer using your Web browser (Internet Explorer, Firefox, etc.). Using CentreWare IS, you can enable scanning, and view, download, or delete images from the printer’s internal hard drive. To use CentreWare IS, you will need your printer’s IP address.
Page 126: Loading Original Documents
Scanning Loading Original Documents All scanning tasks begin with loading the original document in the printer. You can use the document glass for single page jobs, or originals that will not feed through the document feeder. The document feeder can be used for multiple page jobs. For additional scanning information, print the Scanning Guide.
Page 127: Scan To Mailbox
Scanning Scan to Mailbox This section includes: • Scanning to the Public Folder on page 127 • Creating a Mailbox on page 127 • Scanning to a Mailbox on page 128 • Downloading Images to Your Computer Using CentreWare IS on page 129 Scan to Mailbox is the simplest scanning method.
Page 128: Scanning To A Mailbox
Scanning 2. Type the printer’s IP address into the Web browser’s address bar, and then press Enter to open CentreWare Internet Services (CentreWare IS). Note: If you don’t know your printer’s IP address, see Printing a Configuration Report on page 125. 3.
Page 129: Downloading Images To Your Computer Using Centreware Is
Scanning Downloading Images to Your Computer Using CentreWare IS This section includes: • Downloading Images From the Public Folder on page 129 • Downloading Images From Your Private Folder on page 130 • Deleting Image Files From the Public Folder on page 130 •...
Page 130 Scanning Downloading Images From Your Private Folder To download images from your mailbox: 1. In the Scan to Mailbox section, click on your mailbox. 2. When prompted, enter your Folder Password if required in the scan policies. 3. Click the OK button. 4.
Page 131 Scanning Deleting Images from your Private Folder You can delete image files on the printer that no longer need to be stored on the printer’s hard drive. Deleting unnecessary images allows space for new images. Note: A low memory warning can be enabled using CentreWare IS. Refer to the System Administrator Guide for more information.
Page 132: Using The Xerox Scan Utility
142 The Xerox Scan Utility (XSU) is a tool that allows you to scan images from the printer to your computer. Using XSU, you can create scan templates, preview images, copy images to a folder and copy images to email.
Page 133 Color, or Black and White, Original Size, Resolution, Original Type, File Format, and Sides to Scan. 3. Select the Preview image in Xerox Scan Utility option to view the scanned image in both the Scan to Email and Copy to Folder tabs. From these tabs you can select the appropriate folder or email profile settings to use with your scanned images.
Page 134 Scanning, and then select Xerox Scan Utility. • Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan Utility). 2. Select the Scan Settings tab, and then select the settings you want to use with the template: Color, or Black and White, Original Size, Resolution, Original Type, File Format, and Sides to Scan.
Page 135: Deleting Scan Templates
Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, and then select Xerox Scan Utility. • Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan Utility). 2. Select the Scan Settings tab.
Page 136: Managing Xerox Scan Utility Folder And Email Profiles
5. When prompted, confirm that you want to delete the template. The template will be deleted from the template list in Xerox Scan Utility and from the template list on the printer’s control panel. Managing Xerox Scan Utility Folder and Email Profiles This section includes: •...
Page 137 Scan Utility. If the icon does not appear in the taskbar, click Start, select All Programs (or Programs if you are using Windows Classic View), select Xerox Office Printing, select Scanning, and then select Xerox Scan Utility. Macintosh: Click the Xerox Scan Utility icon in the dock (or Applications > Xerox > Xerox Scan • Utility).
Page 138: Using The Scan To Email And Copy To Folder Tools
Using the Scan to Email and Copy to Folder Tools Use the Scan to Email or Copy to Folder tools in the Xerox Scan Utility to attach scanned images to a email messages (Microsoft Outlook or Apple Mail) or copy them to local or network folders.
Page 139 5. If desired, enter a different name in the Base Attachment Name field and select new email settings. The Xerox Scan Utility adds the scan date and time information for each image to the end of the file name.
Page 140 5. If desired, enter a different name in the Base File Name field and select a new folder location. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
Page 141 3. Select one or more images you want to copy to a folder. 4. Enter a name for the image in the Base File Name field. The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name.
Page 142: Importing Scanned Files Into An Application
Select the scanner, and then click the Custom Insert button. The Xerox Scan Utility window displays thumbnails of the scanned images. The date and time that the image was scanned appears below each thumbnail. If you move your mouse over the thumbnail, a pop-up message displays information including the resolution and size of the image file.
Page 143 Select From Scanner or Camera. d. Select the scanner, and then click the OK button. 3. In the Get Pictures from WIA Xerox printer window, open the folder to view thumbnails of the images. The filename appears below each thumbnail.
Page 144 Scanning 2. To select more than one image, hold down the Command button on your keyboard as you select each image. 3. To import all the images in a folder, click the Select All check box. 4. Click the Import button. A copy of the image is transferred to the location selected in your application.
Page 145: Scan To File
Scanning Scan to File Scan to File is a feature of Workflow Scanning. Documents you scan are sent to a document repository on a network server configured by your system administrator. To Scan to File: 1. On the printer’s control panel, press the Services Home button. 2.
Page 146: Scan To E-Mail
Scanning Scan to E-mail Scan to Email is a feature of Workflow Scanning. Scanned documents are sent as attachments to e-mails. To send a scanned image to an email address: 1. On the printer’s control panel, press the Services Home button. 2.
Page 147: Setting E-Mail Options
Scanning See also: Setting Scan Options on page 149 Note: If Scan to E-mail is not enabled, contact your system administrator. For more information, see the System Administrator Guide. Setting E-mail Options You can override the template settings and change the following E-mail settings: •...
Page 148: Scan To Home
Scanning Scan to Home The Scan to Home feature allows you to scan a document to your home directory. This feature must be enabled by your system administrator. To use the Scan to Home feature: 1. On the printer’s control panel, press the Services Home button. 2.
Page 149: Setting Scan Options
Scanning Setting Scan Options The scanning features in your WorkCentre 6400 printer use templates that define the scan settings and destination for the image. To change any of the scan settings, use the four tabs at the bottom of the control panel screen: •...
Page 150 Scanning To use Advanced Settings: 1. On the printer’s control panel, press the Services Home button. 2. Select Workflow Scanning, and then select the Advanced Settings tab. Then select the desired setting. Help is available for each setting by pressing the printer’s Help button. Setting Image Options Choose: from lightness/darkness, sharpness or color...
Page 151 Scanning Filing Options Filing Options provide additional settings for naming images, choosing image formats, and behavior if a file name already exists. To use Filing Options: 1. On the printer’s control panel, press the Services Home button. 2. Select Workflow Scanning, and then select the Filing Options tab. Then select the desired setting. Help is available for each settings by pressing the printer’s Help button.
Page 152 Scanning WorkCentre 6400 Multifunction Printer User Guide...
Page 153 Maintenance This chapter includes: • Maintenance and Cleaning on page 154 • Ordering Supplies on page 166 • Calibrating the Scanner on page 171 • Moving the Printer on page 173 WorkCentre 6400 Multifunction Printer User Guide...
Page 154: Maintenance And Cleaning
Maintenance Maintenance and Cleaning This section includes: • General Precautions on page 154 • Locating the Serial Number on page 155 • Usage Counters on page 155 • Resetting Routine Maintenance Item Life Counters on page 155 • Cleaning the Printer on page 156 •...
Page 155: Locating The Serial Number
Maintenance Locating the Serial Number When ordering supplies or contacting Xerox for assistance, you will be asked to provide your printer’s serial number. The serial number is located on the printer frame. Open the printer’s front door. The serial number is located in the upper left hand corner.
Page 156: Cleaning The Printer
Maintenance Cleaning the Printer • Cleaning the Document Glass and Document Cover on page 156 • Cleaning the Exterior on page 157 • Cleaning the Media Feed Roller (Tray 1) on page 158 • Cleaning the Media Feed Roller (Trays 2, 3, 4) on page 159 •...
Page 157: Cleaning The Exterior
Maintenance Cleaning the Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt. To remove finger prints and smudges, clean the touch screen and control panel with a soft, lint-free cloth. Log In/Out Help Services Home Clear All Features Interrupt...
Page 158: Cleaning The Media Feed Roller (Tray 1)
Maintenance Cleaning the Media Feed Roller (Tray 1) 1. Open Tray 1. 6400-050 2. Press down on the center of the paper lifting plate until the left and right locking tabs lock into place. 6400-052 3. Clean the media feed roller by wiping it with a soft, dry cloth. 6400-078 WorkCentre 6400 Multifunction Printer User Guide...
Page 159: Cleaning The Media Feed Roller (Trays 2, 3, 4)
Maintenance 4. Close the tray. 6400-026 Cleaning the Media Feed Roller (Trays 2, 3, 4) 1. Pull out the tray. 6400-037 2. Clean the media feed roller by wiping it with a soft, dry cloth. 6400-080 WorkCentre 6400 Multifunction Printer User Guide...
Page 160: Cleaning The Document Feeder Rollers And Pad
Maintenance 3. Close the tray. 6400-125 Cleaning the Document Feeder Rollers and Pad 1. Open the document feeder cover. 6400-154 2. Clean both feeder rollers and pad with a dry, lint-free cloth. 6400-155 WorkCentre 6400 Multifunction Printer User Guide...
Page 161: Cleaning The Duplex Feed Rollers
Maintenance 3. Close the document feeder cover. 6400-156 Cleaning the Duplex Feed Rollers 1. With Tray 1 open, open the duplex cover. 6400-081 2. Clean the feed roller (four rollers on the top, four rollers on the bottom) by wiping them with a soft, dry cloth.
Page 162: Cleaning The Media Transfer Rollers For Tray 3 And Tray 4
Maintenance 3. Close the duplex cover. 6400-083 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 Note: Before opening the Tray 3 or Tray 4 right side door, fold up Tray 1. 1. Open the Tray 3 right side door or Tray 4 right side door. 6400-084 2.
Page 163 Maintenance 3. Close the right side cover of Tray 3 or Tray 4. 6400-086 WorkCentre 6400 Multifunction Printer User Guide...
Page 164: Cleaning The Laser Lenses
Maintenance Cleaning the Laser Lenses This printer is constructed with four laser lenses. Clean all lenses as described below. The laser lens cleaning tool should be attached to the inside of the front door. 1. Open the printer’s front door. 6400-087 2.
Page 165 Maintenance 6. Close the front door. 6400-089 WorkCentre 6400 Multifunction Printer User Guide...
Page 166: Ordering Supplies
Each toner cartridge includes installation instructions on the box. Caution: Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer. Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement.
Page 167: When To Order Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 168: Installing Staples
Maintenance Installing Staples When there are no more staples, the Replace Staple Cartridge message will appear on the printer’s control panel. Replace the staple cartridge. 1. Open the finisher front door. 6400-113 2. Extend the stapling assembly. 3. The stapling assembly cannot be removed from the printer. 6400-114 WorkCentre 6400 Multifunction Printer User Guide...
Page 169 Maintenance 4. Pull out and remove the stapling unit. 6400-115 5. Remove the staple cartridge. Discard or recycle it. 6400-166 6. Insert the new staple cartridge. 6400-167 WorkCentre 6400 Multifunction Printer User Guide...
Page 170 Maintenance 7. Replace the stapling unit. 6400-117 8. Push the stapling assembly back into the printer. 6400-118 9. Close the finisher front door. 6400-119 WorkCentre 6400 Multifunction Printer User Guide...
Page 171: Calibrating The Scanner
Maintenance Calibrating the Scanner Calibrate the scanner after you replace the scanner or document feeder. When you calibrate the scanner, the printer scans the calibration page and adjusts the output quality of the front and back pages of 2-sided originals in relation to each other. Note: You do not need to calibrate the scanner regularly.
Page 172 If the control panel indicates Failure, select Close, then repeat Steps 12–13. Note: When you are finished calibrating the scanner, please return the calibration page to Xerox with the defective scanner or document feeder. For more information about calibrating the scanner, see the Online Support Assistant at www.xerox.com/office/WC6400support.
Page 173: Moving The Printer
Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. • Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. 59 kg 130 lb.
Page 174 Maintenance WorkCentre 6400 Multifunction Printer User Guide...
Page 175: Troubleshooting
181 • Print-Quality Problems on page 201 • Copy and Scan Problems on page 214 • Fax Problems on page 215 • Getting Help on page 219 See also: Troubleshooting video tutorials at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer User Guide...
Page 176: Control Panel Messages
Troubleshooting Control Panel Messages The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.
Page 177: General Troubleshooting
Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems. Some problems can be resolved by simply rebooting the printer. To reboot the printer: 1. Locate the ON/OFF switch on the lower left side of printer. 2.
Page 178: Printing Takes Too Long
A system error occurred. Contact your local Xerox service representative with the fault information. Check the fault history. For more information see Control Panel Messages page 219.
Page 179: Product Is Making Unusual Noises
Scanner is not communicating. Turn off the printer, and check the scanner cable. Wait 2 minutes and turn the printer on again. If the problem is not resolved, contact your local Xerox service representative. Front Door Will Not Close Probable Causes Solutions...
Page 180: Right Side Door Will Not Close
Troubleshooting Right Side Door Will Not Close Probable Causes Solutions The fuser is missing or the green levers on the fuser Make sure that the green levers on the fuser are in are not locked. the locked position. The transfer belt is not properly installed. One or both Tighten the two mounting screws.
Page 181: Paper Feed Problems
Troubleshooting Paper Feed Problems This section includes: • Clearing Paper Jams or Misfeeds on page 181 • Troubleshooting Paper Feed Problems on page 198 Clearing Paper Jams or Misfeeds This section includes: • Clearing Paper Jams or Misfeeds from Tray 1 on page 181 •...
Page 182 Troubleshooting 3. Pull the lever on the right side of the printer, and open the right side door. 6400-104 Warning: The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality.
Page 183 Troubleshooting 5. Close the right side door. 6400-106 6. Open Tray 1 and reload the media. Clearing Paper Jams or Misfeeds from Tray 2 1. Fold up Tray 1. WorkCentre 6400 Multifunction Printer User Guide...
Page 184 Troubleshooting 2. Pull the lever, and then open the right side door. 6400-104 Warning: The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality.
Page 185 Troubleshooting 3. Remove misfed or damaged media. 6400-105 4. Open Tray 2, and remove any jammed or misfed media. 5. Reload the media and close Tray 2. 6400-039 6. Close the right side door. 6400-106 Clearing Paper Jams or Misfeeds in Tray 3 or 4 1.
Page 186 Troubleshooting 3. The following illustrations show a jam at Tray 3. 6400-084 4. Flip open the inner guide, and carefully pull out the jammed media. 6400-127 5. Open Tray 3 or 4. Remove misfed or damaged media, and close the tray. 6.
Page 187 Troubleshooting 2. Open the duplex cover. 6400-131 3. Carefully pull out the jammed media. 6400-132 4. Close the duplex cover. 6400-133 5. Close Tray 1. Clearing Paper Jams in the Fuser 1. Fold up Tray 1. WorkCentre 6400 Multifunction Printer User Guide...
Page 188 Troubleshooting 2. Pull the lever, and then open the right side door. 3. Open front door, and then raise the control panel. 6400-158 Warning: The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality.
Page 189 Troubleshooting 6. Lower the control panel and close the front door. 7. Push the green levers down. 6400-136 8. Close the right side door. Note: The door will not close if the green levers are not pressed down. 6400-106 WorkCentre 6400 Multifunction Printer User Guide...
Page 190 Troubleshooting Clearing Paper Jams in the Document Feeder 1. Open the jam access door on the top of the document feeder, lift the green tab, and carefully pull out the jammed media. 2. Remove the originals from the document feeder and the catch tray. 6400-146 3.
Page 191 Troubleshooting Clearing Paper Jams Behind the Right Side Door Warning: The area around the fuser may be hot. Use caution to avoid injury. Note: Be careful to not touch the transfer belt or the transfer roller. Fingerprints on these surfaces may degrade print quality.
Page 192 Troubleshooting 3. Carefully remove the jammed media. 6400-105 4. Close the right side door. 6400-106 Clearing a Paper Jam Behind the Control Panel 1. Open the front door and raise the control panel. 2. Carefully remove any jammed media. 6400-170 3.
Page 193 Troubleshooting Clearing Paper Jams in the Finisher Jam in Finisher Transport Area or Sub Tray 1. Open the finisher top cover. 6400-109 2. Carefully pull out the jammed media. 6400-110 3. Close the finisher top cover. WorkCentre 6400 Multifunction Printer User Guide...
Page 194 Troubleshooting Jams at Finisher Main Tray If the paper jam occurred in the center section of the finisher, follow the procedure described below: 1. Open the finisher top cover. 6400-109 2. Turn the knob inside clockwise to feed the paper into the main output tray. 6400-111 3.
Page 195 Troubleshooting Clearing Jammed Staples To clear jammed staples, follow the procedure described below: 1. Open the finisher front door. 6400-113 2. Extend the stapling assembly. Note: The stapling assembly cannot be removed from the printer. 6400-114 3. Pull out and remove the stapling unit. 6400-115 WorkCentre 6400 Multifunction Printer User Guide...
Page 196 Troubleshooting 4. Push the guide for the staple cartridge up, and then remove any jammed staples. 6400-116 5. Return the guide to its original position, and then install the stapling unit. 6400-117 6. Slide the stapling assembly back into the printer. 6400-118 7.
Page 197: Minimizing Paper Jams
Troubleshooting Minimizing Paper Jams This section provides information to help you minimize paper jams. Make sure to: • Use only supported media. For more information see Supported Media on page 41. • Set the tray settings to the loaded media size and type. •...
Page 198: Troubleshooting Paper Feed Problems
15. Stapler Troubleshooting Paper Feed Problems The printer is designed to function with minimal paper jams using Xerox supported media. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired. This section contains help on the following problems: •...
Page 199 198. Duplex Unit Jams Probable Causes Solutions Unsupported media (wrong size, thickness, type, etc.) Use only Xerox-approved media. For more is being used. information see Supported Media on page 41. Recheck the media path inside the duplex unit and make sure that you have removed all of the jammed paper.
Page 200 Tray 2, Tray 3 or Tray 4. Special media must be loaded in Tray 1 only. Use Xerox-approved media. See Supported Media page 41. The recommended transparency or label sheet is Load the transparencies or label sheets according to facing the wrong way in Tray 1.
Page 201: Print-Quality Problems
Xerox Support & Drivers at www.xerox.com/office/WC6400support. Caution: The Xerox warranty, service agreement, or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper, transparencies, or other specialty media. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 202 Troubleshooting Setting Color Calibration 1. Press the Machine Status button on the control panel. 2. Select the Tools tab, select Troubleshooting on the left, and then select Calibration from the list. 3. From the menu, select Color Calibration and follow the instructions on the screen. Calibrating the Paper Type 1.
Page 203: Troubleshooting Print-Quality Problems
See also: www.xerox.com/paper Recommended Media List (United States) www.xerox.com/europaper Recommended Media List (Europe) www.xerox.com/office/WC6400supplies to order Xerox printing media Troubleshooting Print-Quality Problems • Nothing Prints or Black Spots Print on Page on page 203 • Entire Page Prints Black or Color on page 204 •...
Page 204: Entire Page Prints Black Or Color
Troubleshooting Probable Causes Solutions Media is not set properly in the tray(s). Remove the media, tap it to straighten it out, return it into the tray, and realign the media guides. Entire Page Prints Black or Color Probable Causes Solutions One or more of the imaging units may be defective.
Page 205: Image Prints Too Dark
Troubleshooting Probable Causes Solutions Unsupported media (wrong size, thickness, type, etc.) Use Xerox-approved media. See Supported Media is being used. page 41. The grey dials on the fuser are set for envelope Rotate both grey dials on the fuser to the paper printing.
Page 206: Image Is Blurred Or Stained
Troubleshooting Image is Blurred or Stained Probable Causes Solutions One or more of the imaging units may be defective. Remove the imaging units one at a time, and check for damage. If it is damaged, replace it. One or more of the toner cartridges may be defective. Remove the toner cartridges and check each for damage.
Page 207: Print Is Irregular Or Mottled
The media is moist from humidity. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) Use Xerox-approved media. See Supported Media is being used. page 41. One or more of the toner cartridges may be defective.
Page 208: Ink Rubs Off After Printing
The media is moist from humidity. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thickness, type, etc.) Use Xerox-approved media. See Supported Media is being used. page 41. Media type is set incorrectly.
Page 209: Toner Smudges And Residual Images Print
The two grey dials on the fuser are set for envelope Rotate both grey dials on the fuser to the paper printing. setting. Unsupported media (wrong size, thickness, type, etc.) Use Xerox-approved media. See Supported Media is being used. page 41. Media type is set incorrectly.
Page 210: Toner Smudges Appear On The Back Of The Page
Troubleshooting Toner Smudges Appear on the Back of the Page Probable Causes Solutions The media transfer roller is dirty. Check the transfer roller for toner accumulation. Replace if necessary. The media path is dirty with toner. Print several blank sheets and the excess toner should disappear.
Page 211: White Or Black Areas Print In Regular Pattern
Troubleshooting White or Black Areas Print in Regular Pattern Probable Causes Solutions The laser lens is dirty. Clean the laser lens. Foreign Material in the paper path. Inspect the paper path and remove any foreign material. One or more of the imaging units may be defective. Remove the imaging units one at a time, and check for damage.
Page 212: Lateral Lines Or Bands Print On Image
Troubleshooting Lateral Lines or Bands Print on Image Probable Causes Solutions The printer is not level. Place the printer on a flat, hard, level surface. The media path is dirty with toner. Print several blank sheets and the excess toner should disappear.
Page 213: Colors Do Not Register Properly
Troubleshooting Colors Do Not Register Properly Colors do not register correctly or colors are mixed with page-to-page variations. Probable Causes Solutions The media is moist from humidity. Remove the moist media and replace it with new, dry media. The printer is not correctly calibrated. Perform the Image Quality calibration - Tools >...
Page 214: Copy And Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem. If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.
Page 215: Fax Problems
Troubleshooting Fax Problems If the fax cannot be sent or received correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent or received correctly, even after performing the described operations, contact your service representative. This section includes: •...
Page 216: Problems Sending Faxes
Troubleshooting Problems Sending Faxes Symptom Cause Solution The document is not scanned. The document is too thick, too Use the document glass to send thin, or too small. the fax. The document is scanned at an The document feeder guides are Slide the document feeder guides angle.
Page 217: Problems Receiving Faxes
Troubleshooting Problems Receiving Faxes Symptom Cause Solution The received fax is blank. There may be a problem with the Check that the printer can make telephone connection or with the clean copies. If it can, have the caller’s fax machine. caller send the fax again.
Page 218: Printing The Protocol Report
Troubleshooting Printing the Protocol Report The Protocol Report provides information about the previous fax job as an aid in determining fax protocol problems. To print the report: 1. Log in as a system administrator. Press the Log In/Out button (user name: admin, default password: 1111).
Page 219: Getting Help
2. On the printer’s control panel, under the Machine Information Tab, select Maintenance Assistant. 3. Select Send Diagnostic Information. The diagnostic information will be sent to Xerox. This information can be used by the Xerox Call Center to help you solve the problem.
Page 220: Online Support Assistant
You can find solutions for print quality, copy quality, media jams, software installation, and much more. To access the Online Support Assistant, go to www.xerox.com/office/WC6400support. Helpful Weblinks Xerox provides several websites that offer additional help on your WorkCentre 6400 printer. Resource Link Technical support information for your printer, www.xerox.com/office/WC6400support...
Page 221 Product Specifications This chapter includes: • Physical Specifications on page 222 • Environmental Specifications on page 223 • Electrical Specifications on page 224 • Performance Specifications on page 225 • Controller Specifications on page 226 For media specifications and capacities, see Supported Media on page 41.
Page 222: Product Specifications
Product Specifications Physical Specifications Base Unit • Width: 812.4 mm (32.0 in.) • Depth: 587.7 mm (23.1 in.) • Height: 627.4 mm (24.7 in.) • Weight: 59 kg (130 lb.) Optional Trays 3 and 4 • Width: 448.0 mm (17.6 in.) •...
Page 223: Environmental Specifications
Product Specifications Environmental Specifications Temperature • Storage: -20° to 40° C / -4° to 104° F • Operating: 10° to 32° C / 50° to 90° F • Optimum Performance: 15° to 25° C / 59° to 77° F Relative Humidity •...
Page 224: Electrical Specifications
Product Specifications Electrical Specifications • 110-120 VAC, 50-60 Hz • 220-240 VAC, 50-60 Hz • Inrush Current - maximum of 100A and 10ms (half cycle) WorkCentre 6400 Multifunction Printer User Guide...
Page 225: Performance Specifications
Product Specifications Performance Specifications Resolution Maximum Resolution: 2400 x 600 dpi Print Speed Color: 32 ppm (duplex: 19.4 ppm) Monochrome: 37 ppm (duplex: 22.5 ppm) Copy Speed Color: 30 cpm (600 x 300 dpi) Black and White: 35 cpm (600 x 300 dpi) Scan Speed Color: 30 ipm (600 x 300 dpi) Black and White: 35 ipm (600 x 300 dpi)
Page 226: Controller Specifications
Product Specifications Controller Specifications Processor • RISC CPU (800 MHz) Memory • 1 GB (DDR SDRAM) Interfaces • Ethernet 10/100/1000Base-TX • Universal Serial Bus (USB 2.0) WorkCentre 6400 Multifunction Printer User Guide...
Page 227 Regulatory Information This chapter includes: • Basic Regulations on page 228 • Copy Regulations on page 230 • Fax Regulations on page 233 • Material Safety Data Sheets on page 237 WorkCentre 6400 Multifunction Printer User Guide...
Page 228: Basic Regulations
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 229: European Union
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Ozone Release During print operation, a small quantity of ozone is released. This amount is not large enough to harm anyone adversely.
Page 230: Copy Regulations
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: •...
Page 231: Canada
Regulatory Information 6. Passports. Foreign Passports may be photographed. 7. Immigration papers. 8. Draft Registration Cards. 9. Selective Service Induction papers that bear any of the following Registrant’s information: • Earnings or Income • Court Record • Physical or mental condition •...
Page 232: Other Countries
Regulatory Information 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner. The above list is provided for your convenience and assistance, but it is not all-inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your solicitor. Other Countries •...
Page 233: Fax Regulations
Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business,...
Page 234: Canada
Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
Page 235: Europe
DTMF signaling. DTMF signaling provides reliable and faster call setup. Modification of this product, connection to external control software or to external control apparatus not authorized by Xerox, will invalidate its certification. South Africa This modem must be used in conjunction with an approved surge protection device.
Page 236: New Zealand Telecom Warning Notice
Regulatory Information New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
Page 237: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6400 printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. WorkCentre 6400 Multifunction Printer User Guide...
Page 238 Regulatory Information WorkCentre 6400 Multifunction Printer User Guide...
Page 239 Recycling and Disposal This chapter includes recyling and disposal guidelines and information for: • All Countries on page 240 • European Union on page 240 • North America on page 242 • Other Countries on page 242 WorkCentre 6400 Multifunction Printer User Guide...
Page 240: Guidelines And Information
Guidelines and Information All Countries If you are managing the disposal of your Xerox product, please note that the product contains lamp(s) with mercury, and may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 241 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. Information for Users on Collection and Disposal of Old Equipment and Used...
Page 242: North America
Batteries should only be replaced by a MANUFACTURER approved service facility. North America Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment or for recycling and disposal information, contact your local authorities.
Page 243 Index Index Menu Map, 25 status messages, 167 warnings, 167 controller specifications, 226 copy/scan problems, 214 cover pages, 70 printing, 70 Numerics creating custom sizes, 78 custom size paper 500-sheet feeder printing, 55 printer option, 21 custom sizes, 78 customer replaceable parts, 166 administrator access, 26 document cover cleaning, 156...
Page 244 Index features printer configurations, 20 jams feed roller staples, 195 cleaning, 158 job completion notification, 79 file, 145 scanning an image into a file, 145 finisher, 21 labels printing, 54 laser lenses General Precautions, 154 cleaning, 164 getting help, 219 lifting the printer, 173 technical support, 27 load scan documents, 126...
Page 245 30 recycling, 240 IP addresses, 31 safety requirements, 11 network connection standard features, 20 Ethernet, 30 supplies, 14 non-Xerox supplies, 167 trays, 20 printer driver installing, 33 options, 21 operating systems, 33 original size quick CD-ROM installation...
Page 246 Windows 2000 or later, 34, 35 product, 221 stand, 21 status messages, 167 supplies, 14 regulatory information low, 167 Canada, 228 non-Xerox supplies, 167 Europe, 229 ordering, 167 United States, 228 replacement, 166, 167 replacement parts, 166 supported media, 41 resources...
Page 247 173 Xerox Scan Utility scan template setup feature, 132 scan to email feature, 146 scan to file feature, 145 scan to home feature, 148 setting up a template, 132 Xerox Support Centre, 28 WorkCentre 6400 Multifunction Printer User Guide...
Page 248 Index WorkCentre 6400 Multifunction Printer User Guide...

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