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In order to collect a complete memory dump file, you need a memory dump file of a size
comparable to the capacity of the physical memory. In addition, the virtual memory (page file)
and memory dump settings must be the ones recommended for this equipment (*3).
(*3) This means the settings in the Advanced system settings in the Control Panel are as
follows. These settings are preset in this equipment when the equipment is shipped from
the factory.
・In the Startup and Recovery, Complete memory dump is selected as memory dump
type.
・In the Startup and Recovery, Overwrite any existing file is selected.
・In the Performance, the Initial size and Maximum size of the virtual memory is the
physical memory size plus 300MB.
When an incident occurs that triggers a memory dump or the reset switch is pressed, the
process that triggers a memory dump is started after the window called "blue screen" is
displayed.
< NOTE >
・ The time required for collecting a memory dump depends on the type of dump
file collected, the configuration of the mounted drives, and the memory capacity.
It should be noted that if you keep the factory setting, "Complete memory
dump", for the memory dump file type, the time required may be extremely long.
・After "Beginning dump of physical memory" is displayed on the blue screen, the
count on the screen that shows the progress of the memory dump sometimes
stops being updated. This is because collection of the memory dump failed due
to an error of the file system or a hard disk.
If this happens, record the first five lines of the STOP message screen. Then
press the reset switch or turn the power off and then back on to restart the
equipment.
8. MAINTENANCE OPERATIONS
8-7
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