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10. Troubleshooting
Check the following as a guide for troubleshooting the problem. If the problem cannot be
corrected, consult your dealer.
Symptom
The power of the camera is not turned on.
The images are not displayed on the
connected computer screen.
Pan or tilt cannot be operated.
The EXPOSURE menu cannot be set except
for FULL AUTO.
The infrared remote commander does not
work.
The VISCA CONTROL is not available with a
computer connected to the
35
Cause
The AC power adaptor is not connected to the
DC 12 V connector firmly.
The AC power cord is not inserted firmly into
the AC power adaptor or the AC outlet.
-
The USB3.0 cable is not connected properly.
A USB3.0 cable is not used.
-
The exposure is not set correctly on the
camera.
The USB3.0 driver is not latest one.
-
The video device setting on video client
software is not set correctly.
The video client software hasn't taken the
new video format setting.
A menu is displayed on the computer screen.
The panning or tilting range is limited.
Remote controller ID is not set correct.
WDR (VIEW-DR) is not set to OFF.
The CAMERA SELECT button you pressed
on the infrared remote commander does not
match the number set with the IR SELECT
switch on the camera.
The computer is not correctly connected to
the camera.
Remedy
Insert the power cord firmly as far as it will go.
Insert the power cord firmly as far as it will go.
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
Make sure the connection between the
computer and camera is made correctly.
Use a USB3.0 cable.
Pull out the USB cable from the computer
once then reinsert it into the computer.
Set the exposure correctly on the EXPOSURE
menu (page 21).
Install the latest driver.
Note
In the case of Windows 7, the USB3.0 drivers
cannot be updated to the latest version even
if the drivers are updated from the device
manager of the computer.
Download the latest driver from the home
page of chipset manufacturers, and install it.
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
Select the device listed as "USB3.0 video
camera", reconnect it.
Restart the video client software. Connect the
device correctly.
Press the MENU button on the supplied
infrared remote commander to remove the
menu from the computer screen.
Change the PAN/TILT LIMIT setting on the
PAN TILT ZOOM menu (page 22).
Check ID setting on bottom Dip switch,
restart the camera. Press the right number of
ID button on remote controller.
After setting the WDR (VIEW-DR) to OFF,
select the MODE of the EXPOSURE (page 21).
Press the CAMERA SELECT button
corresponding to the IR SELECT switch
setting on the camera (page 25).
Make sure the connection between the
computer and camera is made correctly.
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