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Troubleshooting
This chapter describes problems you may encounter while using the CV612HT-4K. If you
have questions, please refer to related chapters for additional information.
If problems persist after troubleshooting, contact Marshall Electronics technical support.
Toll free: (800) 800.6608 / Outside USA: (310) 333.0606
No.
Problems
1.
Boot without power
signal
2.
There is no image
output from
CV612HT-4K
3.
CV612HT-4K image is
severely delayed
4.
Not working after
changes to DIP Switch
setting
5.
CV612HT-4K cannot be
operated by remote
control
6.
The device cannot be
controlled with Codec
7.
The device cannot be
controlled with
RS-232/RS422
support@marshall-usa.com
1. Make sure you have plugged in the power cord.
2. Make sure the Service DIP switch is Off.
1. Check the power.
2. Check if DIP switch is properly set. Please refer to
DIP Switch Setting
3. Make sure the display supports the output resolution; in
general, the resolution is 1080p60/1080i60/720p60.
4. Replace the cables and make sure they are not faulty.
Please use 1080p or 720p 60/50 Hz signals rather than 25/30 Hz
signals.
After completing DIP Switch setting, unplug and reconnect the
power cord and turn on the camera to change the setting.
1. Please confirm if the Camera Select on the remote control can
be used together with the IR Select on CV612HT-4K.
2. Please prevent CV612HT-4K from direct sunshine.
3. Make sure the energy-saving bulb and the IR touch screen are
as far as possible in order to avoid interference.
4. When several CV612HT-4K are connected in the same area,
the operation of two remote controls at the same time may
result in signal interference. It is recommended to use one
remote control.
1. Please consult the distributor to make sure the firmware version
is the latest one. The steps to check version is as follows:
1.1 Press [MENU] on the remote control
1.2 Choose [Status]
1.3 Go to Page 5 of [System]
1.4 Make sure the firmware version is correct
2. Make sure the connection is correct (RS-232/422 Input).
3. Make sure System Switch DIP 1 and DIP 3 are correct.
1. Make sure the connection is correct (RS-232/422 Input).
2. Make sure System Switch DIP 1 and DIP 3 are correct.
Marshall Electronics
Solutions
for related settings.
Chapter 7
34
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