General Module Troubleshooting (Faq); All Modules - Thermo Scientific Smart-Vue Administrator's Manual

General module Troubleshooting (FAQ)

9 General module
Troubleshooting

9.1 All Modules

40 Administrator Guide v 2.2
If you are having difficulties with your configuration, take a look at these
frequently asked questions before contacting technical support.
(FAQ)
There is nothing displayed on the Smart-Vue module screen. What should I do?
First, check to make sure the battery is installed and that it is inserted in the
right direction (+/- according to image in the battery slot). Try testing the unit
with a battery that is known to be of the correct size and voltage (3.6 V Lithium,
3600 mA). Contact technical support if the battery is OK and still nothing is
displayed on the screen.
What is an acceptable wireless signal strength for my Smart-Vue
module?
We recommend that each module show a value of 40% or better when you
click on the Signal button in Smart-Vue Client. Better signal strength results
in better system performance.
The Smart-Vue module shows a strong signal, but I'm still not getting
any readings from my sensor?
This is usually due to a loose cable or improperly connected sensor. Check
the cable between the Smart-Vue module and sensor. Try a different sensor.
What if I only see one of the two modules (on a dual-sensor device) in
Smart-Vue Client?
Make sure the cable is in good condition and that the connection between
the two devices is tight.
Why don't I get any temperature readings with an external sensor, even
though the Smart-Vue module shows a strong signal?
This is usually due to a loose cable or improperly connected temperature
sensor. Check the cable between the Smart-Vue module and the sensor.
Unplug the sensor and plug it back in. Make sure there are no exposed
wires. Try a different sensor if possible.
My module does not seem to be communicating properly with the
system, but everything appears to be normal.
This may be due to a depleted battery in the module. Try replacing the
battery.
The rmo Scientific Smart-Vue
®
Wireless Monitoring Solution