US Robotics MAXg User Manual
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US Robotics MAXg User Manual

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Wireless MAXg Access Point User Guide
User Guide
The USRobotics Wireless MAXg Access Point is the one solution to your home and small
business wireless connectivity needs. MAXg technology provides the maximum 802.11g
range in the industry, delivering optimal wireless connections to your PCs, laptops, and
other wireless devices. MAXg also provides the maximum speed – up to 125 Mbps –
delivering large files like MP3s, digital photos, and digital video through your network fast
and efficiently. And with MAXg, your network will be protected with a maximum security
suite of capabilities, including Stateful Packet Inspection firewall for protection from
network intrusions, Wi-Fi Protected Access (WPA and WPA2), WPA2/802.11i, TKIP and AES
Encryption, MAC address authentication, and more.
System Requirements
A computer with an Ethernet adapter installed
file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/index.html (1 of 3)4/24/2007 5:15:18 PM
Wireless MAXg Access Point:

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  • Page 1 Wireless MAXg Access Point: User Guide The USRobotics Wireless MAXg Access Point is the one solution to your home and small business wireless connectivity needs. MAXg technology provides the maximum 802.11g range in the industry, delivering optimal wireless connections to your PCs, laptops, and other wireless devices.

  • Page 2: Product Views

    Wireless MAXg Access Point User Guide A router with Dynamic Host Configuration Protocol (DHCP) enabled A Ethernet-based cable or DSL modem or other WAN connection for Internet access An HTML 4.01-compliant Web Browser with JavaScript enabled Product Views Front Symbol...
  • Page 3 Wireless MAXg Access Point User Guide Item Function Connects an antenna to the access point. Connects the access point to a networking device. Reboots your access point or restores your access point to its factory default settings. To reboot your access point without changing...

  • Page 4: Product Specifications

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Product Specifications AP Management through standard Web browsers Roaming capability Dynamic IP Address assignment via DHCP or Static IP address assignment through the Web User Interface AP firmware upgrades available through the Web User Interface One RJ-45, 10/100 Mbps auto-sensing and auto-switching Ethernet LAN port Complies with IEEE 802.11g 54 Mbps wireless radio standard...
  • Page 5 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide U.S. Robotics Corporation Two (2) Year Limited Warranty 1.0 GENERAL TERMS: 1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.
  • Page 6 Wireless MAXg Access Point User Guide 1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is shipped to Customer. 1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in combination with any hardware or software products provided by third parties.
  • Page 7 Wireless MAXg Access Point User Guide Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation. 3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S.
  • Page 8 Wireless MAXg Access Point User Guide 4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of purchase and place of purchase.
  • Page 9 Wireless MAXg Access Point User Guide abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions;...
  • Page 10 Wireless MAXg Access Point User Guide This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

  • Page 11: Regulatory Information

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Regulatory Information Declaration of Conformity U.S. Robotics Corporation 935 National Parkway Schaumburg, IL 60173 U.S.A. declares that this product conforms to the FCC’s specifications: Part 15, Class B This device complies with Part 15 of the FCC Rules.
  • Page 12 Wireless MAXg Access Point User Guide FCC Part 15, Subpart C, Section 15.203 Antenna requirement 5455 users: An intentional radiator shall be designed to ensure that no antenna other than that furnished by the responsible party shall be used with the device. The use of a...
  • Page 13 Wireless MAXg Access Point User Guide UL Listing/CUL Listing: This information technology equipment is UL Listed and C-UL Listed for both the US and Canadian markets respectively for the uses described in the User Guide. Use this product only with UL Listed Information Technology Equipment (ITE).
  • Page 14 We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 60173- 5157 USA, declare under our sole responsibility that the product, USRobotics Wireless MAXg Access Point, Model 5455, to which this declaration relates, is in conformity with the following standards and/or other normative documents.
  • Page 15 Wireless MAXg Access Point User Guide and conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. The conformity assessment procedure referred to in Article 10 and detailed in Annex IV of Directive 1999/5/EC has been followed. This equipment is in compliance with the European recommendation 1999/519/ECC, governing the exposure to the electromagnetic radiation.

  • Page 16: Operating Channels

    Wireless MAXg Access Point User Guide 2420MHz frequency band Regulatory Channel Frequency Frequency Channel Canada ETSI (MHz) 2412 2417 2422 2427 2432 2437 2442 2447 2452 2457 2462 2467 2472 IEEE 802.11g compliant 11 channels (US, Canada) Operating Channels: 13 channels (ETSI)
  • Page 17 Wireless MAXg Access Point User Guide Commission on Non-Ionizing Radiation Protection (ICNIRP, 1999) for the entire population. The exposure standard for portable equipment uses the "Specific Absorption Rate" as unit of measure. The maximum SAR value of this wireless device measured in the conformity test is 1.58mw/g(10g).

  • Page 18: Copyright Information

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Copyright Information U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S.
  • Page 19 Wireless MAXg Access Point User Guide provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide. Copyright © 2007 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.
  • Page 20 Wireless MAXg Access Point: User Guide Installing the Access Point If you are connecting the access point to a router or other networking device without a DHCP server, see The networking device I am using does not have a DHCP server in the "Troubleshooting"...
  • Page 21 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html Note to UK Users: With the power adapter unplugged, connect the appropriate power plug for your country on to the power adapter. Apply enough pressure to cause a click and firmly seat the plug. A. Connect the supplied power adapter to the 9VDC port on the access point. B.
  • Page 22 Installation CD-ROM to install and run the USRobotics Wireless MAXg Detection Utility and configure basic settings in one easy, continuous process: 1. Insert the USRobotics Installation CD-ROM into the CD-ROM or DVD drive. If the CD doesn't start automatically, start it manually as follows: A.
  • Page 23 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html 4. Select the adapter that is connected to the access point's network and Click Next. The detection utility lists the access point as well as any other USRobotics devices that were found: file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html (4 of 10)4/24/2007 5:15:20 PM...
  • Page 24 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html 5. Select the device whose MAC address matches the LAN MAC address on the bottom of the access point, and click Next. The locator displays the IP address and LAN MAC address of the access point: file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html (5 of 10)4/24/2007 5:15:20 PM...
  • Page 25 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html 6. Click Finish. The detection utility starts the setup wizard for the access point: Proceed to "Step Three: Configure Basic Settings". Setup Wizard for Non-Windows Users file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html (6 of 10)4/24/2007 5:15:20 PM...
  • Page 26 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html If you are using an operating system other than Windows, you first need to find the IP address of the access point. Then you can start the setup wizard to configure the basic settings of the access point. Find the IP Address of the Access Point The networking device to which you connected the access point assigns IP addresses on your local network.
  • Page 27 The setup wizard displays the first setup page: 2. Enter a new Network Name. This is the name that will identify the Wireless MAXg Access Point to wireless clients on a wireless network. 3. Select a security Method and enter a pass phrase.
  • Page 28 You have successfully completed the installation procedure. You can verify your network connection by registering your Wireless MAXg Access Point at www.usr.com/productreg/. To connect a client to the access point, see Connecting a Wireless Client in this user guide.
  • Page 29 file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html settings now. 1. In the configuration pages, click the Device tab and scroll down to Back Up Settings. 2. Click Back Up. Your system prompts you to save or open the file. 3. Click Save. © 2007 U.S. Robotics Corporation file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/install.html (10 of 10)4/24/2007 5:15:20 PM...
  • Page 30 User Guide Wi-Fi Protected Setup™ Configuration The Wireless MAXg Access Point supports Wi-Fi Protected Setup™ (WPS). You can use WPS to configure your wireless network using a push button or PIN code. Only certain wireless adapters in Windows Vista and Windows XP, Service Pack 2, can use Wi-Fi Protected Setup.
  • Page 31 Wireless MAXg Access Point User Guide 6. In the configuration utility for your WPS wireless adapter, enter the PIN from the router's start page. For instructions on installing your wireless adapter, see your wireless adapter’s documentation. 7. The wireless adapter detects the WPS settings of the access point and negotiates a secure (WPA2) wireless connection to the network.

  • Page 32: Connecting A Wireless Client

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Connecting a Wireless Client 1. Ensure that the wireless adapter to be connected to the network is set to infrastructure mode. For instruction in changing your adapter's wireless mode, see your wireless adapter's documentation.

  • Page 33: Configuration Pages

    User Guide Configuration Pages The Wireless MAXg Access Point provides configuration pages so that you can manage and monitor the access point from any computer on the network. Under normal operating conditions, you do not need to change the basic configuration that you established when you installed your access point.
  • Page 34 1. Windows Vista or XP: Click Windows Start > All Programs > U.S. Robotics Wireless MAXg Device Detection Utility. All Other Windows Operating Systems: Click Windows Start > Programs > U. S. Robotics Wireless MAXg Device Detection Utility. The detection utility displays its welcome screen: file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/config.html (2 of 5)4/24/2007 5:15:44 PM...
  • Page 35 Wireless MAXg Access Point User Guide 2. Click Next The locator lists the access point as well as any other USRobotics devices that were found: file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/config.html (3 of 5)4/24/2007 5:15:44 PM...
  • Page 36 Wireless MAXg Access Point User Guide 3. Find the Wireless MAXg Access Point in the list. (If you have more than one Wireless MAXg Access Point, find the device whose MAC address matches the LAN MAC address on the bottom of the access point that you are trying to access). Note the IP address associated with the LAN MAC address of the access point.
  • Page 37 Wireless MAXg Access Point User Guide 2. Find the list of clients associated with the networking device. 3. On the client list, find the LAN MAC address of the access point. 4. Make a note the IP address associated with the LAN MAC address of the access point.
  • Page 38 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Access Point Status Information From Status page, you can view the current status of your access point and its features. Refresh: Click Refresh at the bottom of the page to update the page with current information.
  • Page 39 Wireless MAXg Access Point User Guide Security Method: The security method for your access point. This information can be configured from the Wireless section of the Security page. Encryption: The encryption type for your access point. This information can be...
  • Page 40 Yes. If the client is not to connect to the networking device or Wireless MAXg Access Point, the status will display as No. WMM Link: If the client supports WMM, the status displays Yes. If the client does not support WMM, the status displays No.
  • Page 41 Wireless MAXg Access Point User Guide © 2007 U.S. Robotics Corporation file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/status.html (4 of 4)4/24/2007 5:15:45 PM...
  • Page 42 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide This page lets capture system events in a log and send it to your syslog server. To set up the log: 1. Select System log. The access point prompts you for a LAN IP address.
  • Page 43 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Security The Security page lets you configure and change the security settings for the access point, including your wireless security settings, MAC address filtering options, and login information.
  • Page 44 Wireless MAXg Access Point User Guide usually between 8 and 15 characters long. 2. You can enter a space or other punctuation in your password. 3. Use a mixture of upper (A through Z) and lower (a through z) case letters.
  • Page 45 Wireless MAXg Access Point User Guide Select the encryption Method that you want the wireless network to use. You can select from the following options: WPA2 and WPA (PSK) (recommended) WPA2 (PSK) WPA (PSK) WEP open WEP shared WPA2 and WPA with 802.1x (RADIUS) WPA2 with 802.1x (RADIUS)
  • Page 46 Wireless MAXg Access Point User Guide Note: Not all wireless clients support AES encryption when using WPA (PSK) security. TKIP encryption with WPA (PSK) is supported by most wireless clients. You can use TKIP and AES encryption to cover both AES and TKIP clients.
  • Page 47 Wireless MAXg Access Point User Guide Each key must be 13 characters long for a 128-bit ASCII key type, 26 characters long for a 128-bit hex key type, and 5 characters long for a 64-bit ASCII key type or 10 characters long for a 64-bit hex key type.
  • Page 48 Wireless MAXg Access Point User Guide 3. Enter the RADIUS server IP address and RADIUS Port settings of your RADIUS server. 4. >Enter the RADIUS key of your RADIUS server. 5. Enter the Re-authentication time, in minutes.> 6. If required for your connection to the RADIUS server, select Pre-authentication. This option is not available with WPA with 802.1x (RADIUS).
  • Page 49 Wireless MAXg Access Point User Guide You can click Allow Current Clients button to grant access to all wireless clients that are currently connected to the access point, or you can apply one of the following filters to determine which clients are allowed access: Allow all wireless devices: Any wireless client that has the correct security information will be allowed to connect to the access point.
  • Page 50 Wireless MAXg Access Point User Guide Note: Click Save to apply all your new settings and reboot the access point after you have completed all your changes. © 2007 U.S. Robotics Corporation file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/security.html (8 of 8)4/24/2007 5:15:53 PM...

  • Page 51: Wireless Settings

    Wireless clients use the Network name (SSID) to connect to your access point. The default Network name of the access point is USR5455. If you have more than one Wireless MAXg Access Point and want to use each independently, you must configure a unique Network name for each access point.
  • Page 52 Wireless MAXg Access Point User Guide wireless network during a site scan. Devices will have to manually enter the Network Name (SSID) of your access point to connect. WDS Restrictions WDS lets access points and wireless routers communicate with one another wirelessly, effectively creating a bridge between multiple networks.
  • Page 53 Wireless MAXg Access Point User Guide or access points that will connect to this access point and click the Add button. To delete an existing WDS mapping, click the Delete button next to the MAC Address: The access point’s WDS connections do not support WPA2 (PSK), any of the RADIUS security methods, and TKIP and AES encryption.
  • Page 54 APSD affects radio usage and battery life only if the wireless client also supports APSD. Note: The Acceleration option MAXg (125 Mbps) is incompatible with WMM. To enable WMM, you must set the Acceleration option to 54g+ (Xpress™).
  • Page 55 Wireless MAXg Access Point User Guide before you make any changes in case you experience any problems and need to change these settings back. Multicast rate: Specify the rate at which multicast packets are transmitted and received on your wireless network. Multicast packets are used to send a single message to a set of recipients in a defined group.
  • Page 56 54g+ (Xpress™) for the widest compatibility. The Wi-Fi Multimedia (WMM) feature is not available if you select MAXg (125 Mbps). 125 Mbps can only be achieved if all wireless clients are MAXg wireless clients and your wireless environment does not have interference from other radio devices.
  • Page 57 Wireless MAXg Access Point User Guide radio signal, to perform corrections if needed. The SFD at the end of the Preamble is used to mark the start of the frame. If you are not using any 802.11b devices in your network, you can configure the Preamble type to Short for optimum performance.

  • Page 58: Local Area Network (Lan) Settings

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Local Area Network (LAN) Settings From the LAN page, you can view and modify the Local Area Network (LAN) settings of the access point. These settings apply only to your local network.
  • Page 59 Wireless MAXg Access Point User Guide © 2007 U.S. Robotics Corporation file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/lan.html (2 of 2)4/24/2007 5:15:54 PM...

  • Page 60: Device Settings

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Device Settings In the access point configuration pages, the Device page lets you access some of the basic settings of the access point and perform administrative functions. Reboot Access Point If the access point is not functioning properly, you can click Reboot to restart the access point.
  • Page 61 Wireless MAXg Access Point User Guide 1. Click Check for Update to search for the latest firmware from www.usr.com save the firmware file to your computer. 2. Click Browse to locate and select the new firmware file. 3. Click Upgrade to begin the update process.
  • Page 62 Wireless MAXg Access Point User Guide To save your settings: 1. Select Back Up. 2. A window appears. Click Save. 3. Browse to the location at which you want the backup file saved and click Save. Restore Settings If you ever lose your settings or if your settings have changed and the access point is not functioning properly, you can restore your saved settings from a backup file.
  • Page 63 Wireless MAXg Access Point User Guide Click Reload to restore the factory default settings of your access point. When you restore the factory default, all your current settings will be lost. If you have forgotten the password to your access point, you will need to restore to the factory default using the Reset button on the access point, and then reinstall your access point.

  • Page 64: Basic Troubleshooting Procedure

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Basic Troubleshooting Procedure This basic procedure addresses a number of symptoms that you might experience with your access point: 1. Verify that the power cord and the Ethernet cable are connected securely at both ends.

  • Page 65: Installation And Configuration

    After I performed a firmware upgrade, the access point did not display its status page. Wireless Connections The Wireless MAXg Access Point does not appear when I scan for it with a wireless client. My client is not communicating with the Wireless MAXg Access Point.
  • Page 66 Wireless MAXg Access Point User Guide after I changed the settings. My wireless unicast connection is very slow while another client is using the access point for a multicast stream, such as videoconferencing or Internet radio. Troubleshooting ping procedure © 2007 U.S. Robotics Corporation...
  • Page 67 The networking device I am using does not have a DHCP server. The Wireless MAXg Access Point can be connected to a networking device that does not have a DHCP server. By default, the access point is configured to obtain an IP address from a DHCP server, but you can manually set the IP address of the access point from the configuration pages.
  • Page 68 Wireless MAXg Access Point User Guide 3. Supply power to the access point as follows: Note to UK Users: With the power adapter unplugged, connect the appropriate power plug for your country on to the power adapter. Apply enough pressure to cause a click and firmly seat the plug.
  • Page 69 Wireless MAXg Access Point User Guide Note: This product is intended to be supplied by a Listed Direct Plug-in Power Unit marked Class 2 and rated 15VDC, 1200 mA. 4. Power up your computer. 5. Assign a static IP address within the 192.168.1.x range (example: 192.168.1.100) to your computer.
  • Page 70 Wireless MAXg Access Point User Guide 12. Click Save at the bottom of the page. 13. When you have finished the installation of the access point, you can disconnect the Ethernet cable from the computer and connect your access point to your networking device.
  • Page 71 Wireless MAXg Access Point User Guide and Subnet mask of the new networking device. 6. Click Save at the bottom of the page. 7. You can disconnect the Ethernet cable from the networking device and reconnect your access point to another networking device.
  • Page 72 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide The access point is connected to a live power source, but the power LED is off. Make sure that the access point is connected to a networking device before connecting the access point to power.
  • Page 73 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide The installation procedure did not start when I inserted the USRobotics Installation CD-ROM. Solution Some programs may keep the autoplay feature of the installation CD-ROM from starting. Close any open applications and reinsert the CD-ROM.
  • Page 74 Wireless MAXg Access Point User Guide file:///G|/CSO/T-Writer%20Repository/Networking/5455...0MAXg%20CR%20AP/Regulatory%20Preview/trouble_cd.html (2 of 2)4/24/2007 5:15:55 PM...
  • Page 75 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide The detection utility does not find the Wireless MAXg Access Point. 1. Click Detect to rescan the network. 2. If the locator still does not find the access point, look at the client list for the networking device that is connected to the access point.
  • Page 76 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide I cannot access the configuration pages. 1. In your Web browser, make sure that you are entering the correct IP address for the access point. To find the IP address, see Logging in to the Configuration Pages.
  • Page 77 Wireless MAXg Access Point User Guide To restore the factory default settings, use a small object such as a paper clip to press in and hold the reset button on the back of the access point for 7 seconds. After you restore the access point to its factory default settings,...
  • Page 78 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide After I performed a firmware upgrade, the access point did not display its status page. Solution The upgrade may still be in progress. Wait for at least two minutes.

  • Page 79: Windows Users

    Wireless MAXg Access Point User Guide After you restore the access point to its factory default settings, reconfigure the basic settings of the access point, or, if you made a backup of your settings, restore the settings by using the backup.

  • Page 80: Windows Vista

    Wireless MAXg Access Point User Guide Windows Vista: 1. Click Windows Start. 2. In the Search box, type Command Prompt and press ENTER. 3. In the result list, double-click Command Prompt. All other Windows operating systems: 1. Click Windows Start > Run.
  • Page 81 Wireless MAXg Access Point User Guide 5. Disconnect and then reconnect the power supply of the access point. 6. Press ENTER. You should see a message in the command window stating that the image was transferred. 7. Wait for the upgrade to finish. When the wireless LED turns on, the upgrade is done.
  • Page 82 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide The Wireless Nd1 Access Point does not appear when I scan for it with a wireless client. Solution: The access point may not be broadcasting its network name.
  • Page 83 Wireless MAXg Access Point User Guide file:///G|/CSO/T-Writer%20Repository/Networking/5455%2...0CR%20AP/Regulatory%20Preview/trouble_client_scan.html (2 of 2)4/24/2007 5:15:56 PM...
  • Page 84 In the configuration utility for your wireless card or adapter, ensure that you are connecting to the correct Wireless MAXg Access Point by verifying the WLAN MAC address. You can find the WLAN MAC address on the label on the bottom of the access point.
  • Page 85 Wireless MAXg Access Point User Guide Solution: The access point may not be responding. Try the following: 1. Reconnect by following the steps in Connecting a Wireless Client. 2. If you still are not communicating with the access point, restore the factory default settings of the access point to reactivate it.
  • Page 86 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide I am no longer able to access the Internet. When your computer uses an access point to connect to the Internet, a number of devices have to work together: Your computer connects to the access point via a wireless connection.
  • Page 87 Wireless MAXg Access Point User Guide access point, the following LEDs should be on: (power, WLAN, and LAN). Verify the Connection between Your Computer and the Access Point Run your wireless adapter utility. Does it report a successful connection to your access...
  • Page 88 Wireless MAXg Access Point User Guide power and status LEDs. Verify that the device is powered on and connected to the Internet. Refer to the device's documentation for information on its status indicators. 2. If the access point is configured to get an IP address dynamically, make sure that the networking device has a DHCP server running.
  • Page 89 User Guide My client does not establish a wireless connection to the Wireless MAXg Access Point after I changed the settings. In the configuration utility for your wireless adapter: 1. Ensure that you are connecting to the Wireless Nd1 Access Point by verifying the WLAN MAC address.
  • Page 90 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide My wireless unicast connection is very slow while another client is using the access point for a multicast stream, such as videoconferencing or Internet radio. Set the multicast rate to 2 and try your unicast connection. If your connection improves, continue increasing the multicast rate until you find the speed that provides the best combination of connections for unicast and multicast clients.
  • Page 91 User Guide My client cannot achieve 270 Mbps connections. Make sure the wireless products you are using to connect to the Wireless MAXg Access Point support 270 Mbps speeds and that the Wireless MAXg Access Point is connected to a networking device that supports 270 Mbps speeds.
  • Page 92 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Troubleshooting ping procedure If at any time during the ping procedure you do not receive a return message for a successful ping, the address that you are pinging has been changed and is causing a conflict or is no longer available.
  • Page 93 This verifies whether your computer is responding to requests. If your computer's IP address is 169.254.xxx.xxx or if you cannot complete this ping, make sure all the cables are properly connected, unplug the Wireless MAXg Access Point, plug it back in, and reboot your computer.
  • Page 94 Wireless MAXg Access Point User Guide 7. Type Ping followed by the WAN IP address of your gateway. This is the address that is provided either by your ISP or by the outside LAN. \ This procedure will ensure that you have access to the Internet.
  • Page 95 Wireless MAXg Access Point User Guide instructions, consult the documentation for the networking device. B. Click Windows Start > Control Panel, and double-click Network Connections. C. In the Network Connections window, right-click the Local Area Connection of the network adapter that connects the computer to the networking device, select Properties.
  • Page 96 Wireless MAXg Access Point User Guide © 2007 U.S. Robotics Corporation file:///G|/CSO/T-Writer%20Repository/Networking/5455...AXg%20CR%20AP/Regulatory%20Preview/trouble_ping.html (5 of 5)4/24/2007 5:15:57 PM...

  • Page 97: Frequently Asked Questions

    Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Frequently Asked Questions How do I restore the access point to its factory default settings? First, be aware that restoring the factory default settings loses all configuration changes that you made.
  • Page 98 Wireless MAXg Access Point User Guide file:///G|/CSO/T-Writer%20Repository/Networking/5455%20MAXg%20CR%20AP/Regulatory%20Preview/faq.html (2 of 2)4/24/2007 5:15:58 PM...
  • Page 99 Wireless MAXg Access Point User Guide Wireless MAXg Access Point: User Guide Support 1. Know your model and serial number. Your model number is 5455. You can find your serial number on the side of the package and on the bottom of the access point.
  • Page 100 Wireless MAXg Access Point User Guide www.usr.com/emailsupport/ea Denmark 38323011 www.usr.com/emailsupport/ea Finland 08 0091 3100 www.usr.com/emailsupport/fr France 0825 070 693 www.usr.com/emailsupport/de Germany 0180 567 1548 www.usr.com/emailsupport/gr Greece www.usr.com/emailsupport/hu Hungary 0180 567 1548 www.usr.com/emailsupport/uk Ireland 1890 252 130 www.usr.com/emailsupport/it Italy 39 02 69 43 03 39 www.usr.com/emailsupport/be...

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