How To Obtain Help; Preparations Before Contacting Inspur; Collecting Troubleshooting Information; Making Preparations For Debugging - Inspur 3408 Series Configuration Manual

5

How to Obtain Help

If a tough or critical problem persists in troubleshooting or routine maintenance,
contact Inspur for technical support.
5.1

Preparations Before Contacting Inspur

To better solve the problem, we suggest you collect troubleshooting information
and make debugging preparations before contacting Inspur.

5.1.1 Collecting Troubleshooting Information

You need to collect necessary information before troubleshooting, including:
Name and address of the customer

Contact person and telephone number

Time when the fault occurred

Fault description

Device type and software version

Measures taken after the fault occurred and the related results

Troubleshooting level and required solution deadline


5.1.2 Making Preparations for Debugging

When you contact Inspur for help, our technical support engineer might assist you
to do certain operations to collect information about the fault or rectify the fault
directly.
Before contacting Inspur for help, you need to prepare the boards, port modules,
screwdrivers, screws, cables for serial ports, network cables, and other required
materials.
5.2

How to Use Documents

Inspur provides comprehensive guidance documents shipped with the devices to
assist users in solving common problems encountered in troubleshooting or
routine maintenance.
To better solve the problems, use the documents before you contact Inspur for
technical support.
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