HP rx2600 Operation And Maintenance Manual page 126

troubleshooting
running diagnostic software tools
This section includes information on the following diagnostic tools:
■
HP e-DiagTools Hardware Diagnostics
Before you run the HP diagnostic software, take note of any e-buzzer and LED error messages.
To find out more about the error, note any event messages and use the tool appropriate for your
system to determine what failed.
NOTE: Event messages are listed in Appendix D.
hp e-DiagTools hardware diagnostics
Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools
Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your
HP system.
Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that
will be requested by a Support Agent.
With this utility you can:
■
Check the hardware configuration and verify that it is functioning correctly.
■
Test individual hardware components.
■
Diagnose hardware-related problems.
■
Obtain a complete hardware configuration.
■
Provide precise information to an HP support agent so they can solve problems quickly and
effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment
(ODE), that enables you to troubleshoot a system that is running without an OS or cannot be
tested using the online tools. ODE can also be run separately using a command line interface,
which allows the user to select specific tests and/or utilities to execute on a specific hardware
module.
4–18 operations and maintenance guide