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Symptoms
The cut result is not satisfac-
tory.
The product is in the charging
station but does not charge
the battery.
The product is not connected
to the Automower
®
Connect
app.
The product only has Blue-
®
tooth
(short-range) connec-
®
tion with the Automower
Connect app and not cellular
(long-range) connection.
You cannot connect with the
product with an additional
mobile device.
There was cellular connec-
tion before, but there is no
cellular connection at this
time.
44 - Troubleshooting
Cause
The product operates for a short period.
The work area is too large.
Blunt blades.
Long grass in relation to the set cutting
height.
Collection of grass on the blade disc or
around the motor shaft.
The product is not connected to the
charging station.
The charging station does not charge.
The product was not connected to the
app before and the product is not inclu-
My mowers in the Auto-
ded in the list
®
mower
Connect app.
The product does not have cellular con-
®
nection to the Automower
Connect app.
Only one mobile device can be connec-
ted to the product with Bluetooth
same time.
There is a problem with the cellular con-
nection.
Action
Increase the operation time. Refer to
Schedule on page 23 .
Set a limit to the work area, or extend
the operation time. Refer to
page 23 .
Replace all the blades. Refer to
place the blades on the blade disc on
page 33 .
Increase the cutting height and then de-
crease it when the grass is shorter.
Remove the collection of grass and clean
the product. Refer to
deck and blade discs on page 32 .
Make a pairing operation to connect the
charging station and the product.
Disconnect and connect the mains cable
to the charging station to restart it and to
automatically start the charging.
Do a pairing operation between the prod-
uct and the mobile device.
Enter the Automower
your mobile device. Select Automower
Connect and do a new pairing operation.
Disable the Automower
®
at the
all other connected devices. If the prob-
lem stays, set the connected mobile de-
vice to OFF and start it again. If the prob-
lem stays, speak to your dealer.
•
Make sure that you have cellular
coverage in the area.
•
Disable Automower
the app and enable it again. Wait
1 hour and try again.
•
Restart the product.
•
If a new firmware is available in the
app, install it to make sure that you
have the newest firmware.
•
Make sure that you have the new-
est version of the Automower
Connect app installed.
•
If the problem stays, speak to your
dealer.
1691 - 002 - 14.01.2022
Schedule on
To re-
To clean the cutting
®
Connect app on
®
®
Connect app in
®
Connect in
®
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