Printing Process Errors; Resolving The Ribbon Alignment Error Message - FARGO electronics HDP820 Service Manual

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Printing Process Errors

Resolving the Ribbon Alignment Error Message

Step Procedure
1 Check that the ribbon is loaded properly and completely seated on the Hubs.
2 Check that the marks on the ribbon are complete.
3 Check the motor operation to ensure that the ribbon moves in both Forward
and Backward directions on Power Up.
4 Test the Ribbon Sensor.
a. Remove the back cover and locate the connector labeled J65 on the main
Board.
b. Check the voltage for each of the five (5) Ribbon Sensors (140404 and
140407) at their connection to the main Board.
c. Use a Multimeter to ground the negative lead to the chassis and put the
positive lead on pins 3, 5, 7, 9 and 11 of J65 on the main Board.
d. Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
should be less than 1 VDC.)
e. Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
voltage should be greater than 3.5 VDC.)
f. Replace the Sensor if the voltages are incorrect.
5 Install a new ribbon and press the Resume button to continue if the ribbon is
out.
6 Clear the jam and reboot the Printer if the ribbon is jammed.
7 Repair the ribbon if the ribbon breaks.
a. Repair the ribbon by taping it back on to the take-up core if the ribbon is
broken.
b. Press the Resume button to continue or Cancel to reset the Printer.
8 Ensure that the ribbon is not stuck to the film.
a. Open the Print and Transfer Stations.
b. Verify that the ribbon is not stuck to the transfer film.
c. If the ribbon is stuck to the transfer film, increase the ribbon tension in
increments of +5.
HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
85