Page 1 Persona® M30e Card Printer User Guide (Rev. 1.1) • Single-side Model • Dual-side Model • Single-side (plus Mag) Model • Dual-side (plus Mag) Model Part Number: L001212 (user guide)
Page 2 Persona M30e Card Printer User Guide (Rev. 1.1), property of Fargo Electronics, Incorporated Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...
Page 3: Table Of Contents
About Moisture Condensation _______________________________________________________ 3-1 Unpacking and Inspection __________________________________________________________ 3-2 Reviewing the Printer (front view) ____________________________________________________ 3-2 Reviewing the Printer (front view; Cartridge being installed) _______________________________ 3-3 Connecting the Printer power ________________________________________________________ 3-4 Installing the Print Ribbon Cartridge __________________________________________________ 3-5...
Page 4 Using the Settings button __________________________________________________________ 5-27 Using the Magnetic Encoding tab _______________________________________________5-28 Using the Encoding Mode dropdown list ______________________________________________ 5-29 Selecting the Coercivity/Magnetic Track ______________________________________________ 5-35 Reviewing the Shift Data Left Function _______________________________________________ 5-37 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 5 Using the Flipper Smart Angle Offset Option __________________________________________ 5-89 Section 6: Cleaning ________________________________________________________ 6-1 Safety Messages (review carefully)______________________________________________________ 6-1 Persona M30e Card Printer/Encoders Cleaning Kit (Part Number 085976) _______________________ 6-2 Supplies (included with the Cleaning Kit) ______________________________________________ 6-2 Cleaning the Printhead _______________________________________________________________ 6-3 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 6-4 Cleaning the Printer’s Interior __________________________________________________________ 6-7...
Page 6 Contacting Fargo Technical Support_____________________________________________________ 9-1 Reading the Serial Numbers on a Fargo Printer ____________________________________________ 9-2 Finding out when a Fargo Card Printer was manufactured _________________________________ 9-2 Reviewing Example No. 1: Serial Number 80453289_____________________________________ 9-2 Reviewing Example No. 2: Serial Number A1280224 ____________________________________ 9-2...
Page 7: Section 1: Introduction
Section 1: Introduction How to use the manual The Persona M30e Card Printer User Guide (Rev. 1.1) is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.
Page 8: Safety Messages (Review Carefully)
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 9: Persona M30E Card Printer Overview
Reviewing the Persona M30e Block Diagram Motors Sensors Card Feed Print Stepper Ribbon Drive Print Headlift Ribbon Rewind Motor Persona M30e Card Printer User Guide (Rev. 1.1) Card Feed Ribbon Sensor Ribbon Encoder Headlift Sensor Printhead Thermistor Ribbon LED SNR RFID Antenna Fargo Electronics, Inc.
Page 10: Reviewing The Persona M30E Sequence Of Operations
Step Process The File information is received from the PC. Printer checks the installed Ribbon type (stored in memory) against the Ribbon type command that was sent from the Printer. • If Ribbon type does not match, the Pause button on the right will begin flashing.
Page 11 The Headlift Motor engages. The Print Headlift Sensor detects an open state. The Print Headlift Motor disengages. The Print Stepper Motor engages. The Print Ribbon Drive engages. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Continued on the next page...
Page 12 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop. Repeat steps 9 through 22 for the appropriate number of resin/overlay panels. The Card is ejected from the singled-sided Printer. The Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer.
Page 13: Reviewing The Persona M30E Boot Up Sequence
Reviewing the Persona M30e Boot up Sequence Step Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen.
Page 14: Section 2: Specifications
(cUL) Standard C22.2 No. 60950-1-03. File Number: E145118 The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)
Page 15: Agency Listings
Card Input 100 cards (30 mil) Hopper Capacity Dimensions See the Size and Weight information in this same table. Humidity 20-80% non-condensing Interface USB 1.1 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Continued on the next page...
Page 16 • 12 seconds per card / 300 cards per hour (KO, BO) **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer.
Page 17 Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD • Dual-sided (weight): 12 lbs. / 5.45 kg • Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 18: Functional Specifications
RESTRICTED USE ONLY Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The following describes how each of these technologies works: Function Description...
Page 19: Printer Components: Front Cover To Usb Port
Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.
Page 20: Printer Components: Print Ribbons
RESTRICTED USE ONLY Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resin- only, dye-sublimation-only and a combination dye-sublimation/resin versions.)
Page 21: Printer Components: Resin-Only Print Ribbons
ID cards. (provides 1,000 prints) Metallic Resin Metallic resin Ribbons are available for printing resin images with a unique metallic sheen. (provides 500 prints) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 22: Printer Components: Dye-Sublimation Print Ribbons
RESTRICTED USE ONLY Printer Components: Dye-Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step Procedure Do not run the cards with a contaminated, dull or uneven surface through the Printer.
Page 23: Printer Components: Dye-Sublimation Ribbons
A clear overlay panel (O) is also included Ribbons to protect the dye- sublimation images. Dye-Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 2-10...
Page 24: Printer Components: Blank Cards
Card Size The Card Printer accepts standard CR-80 and CR-79 sized Card The Printer will print onto any card with a clean, level and polished PVC Design surface. Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards specifically designed for direct-to-card dye-sublimation printing.
Page 25: Printer Module: Flipper Table Module Assembly (D900200)
Printer Module: Flipper Table Module Assembly (D900200) The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card. Display: Flipper Table Module Assembly Here are references within this document..
Page 26: Section 3: Setup And Installation Procedures
RESTRICTED USE ONLY Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the Persona M30e Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
Page 27: Unpacking And Inspection
RESTRICTED USE ONLY Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: •...
Page 28: Reviewing The Printer (Front View; Cartridge Being Installed)
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Persona M30e Card Printer User Guide (Rev. 1.1)
Page 29: Connecting The Printer Power
Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.
Page 30: Installing The Print Ribbon Cartridge
RESTRICTED USE ONLY Installing the Print Ribbon Cartridge The Fargo Persona M30e Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every Ribbon Cartridge contains a Ribbon and a Card Cleaning Roller. Step Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below.
Page 31 Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it. Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
Page 32 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. Persona M30e Card Printer User Guide (Rev. 1.1)
Page 33: Installing Blank Cards Into The Card Hopper
RESTRICTED USE ONLY Installing Blank Cards into the Card Hopper The Fargo Persona M30e Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
Page 34 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Persona M30e Card Printer User Guide (Rev. 1.1)
Page 35 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. Persona M30e Card Printer User Guide (Rev. 1.1) 3-10...
Page 36: Lowering The Card Output Hopper
Lowering the Card Output Hopper Step Procedure The Fargo Persona M30e comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 37: Printer Driver Installation
Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) Click on the following buttons to install the appropriate Printer Driver and Online User’s Guide, as shown below: INSTALL button for the M30e Card Printer/Encoder Persona M30e Card Printer User Guide (Rev.
Page 38 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-13...
Page 39 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the license agreement option and click Next to continue. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-14...
Page 40 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click Next to begin the installation. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-15...
Page 41 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait while the M30e Card Printer is configuring your new software installation. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-16...
Page 42 Step Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 43 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Select the installed Ribbon Type. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-18...
Page 44 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Finish button to complete the Setup. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-19...
Page 45 Installing the Printer Driver (continued) Step Procedure • Click the Exit button to exit the installer, as shown below. • Click on Install the Fargo Workbench. You have completed the installation Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-20...
Page 46: Printing A Test Print Image
The correct Ribbon type is selected in the Device Options tab.) b. When the Test Print button is selected, an image is copied to the Printer. Display A - Persona M30e Printer Driver Card Tab Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 47 RESTRICTED USE ONLY Printing a Test Print Image (continued) Step Procedure This completes the Persona M30e Card Printer/Encoder Installation procedure. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 3-22...
Page 48: Printer Transport
Moving the Printer to another location Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 49: Section 4: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems. NOTE: ANY PART REPLACEMENT REFERENCES MUST BE DONE BY FARGO AUTHORIZED DEALERS OR FARGO REPAIR DEPARTMENT ONLY. Safety Messages (review carefully)
Page 50: Communications Errors
Driver was recently removed.) d. Ensure the correct setup options within the Printer Driver are selected. e. Confirm that the Driver is current by checking at: www.fargo.com Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer.
Page 51 Procedure Determine the problem with printing from the application. a. Print a self-test from the Printer by holding down the Pause button on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the Driver.
Page 52: Print Process Errors
Review the following information. • Symptom: Cards will not feed at all. • Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error •...
Page 53 Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Workbench Printer Utility send a test print to the Printer. d. Gently touch the Card Hopper Feed Roller to verify that it is turning e.
Page 54 Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Workbench Printer Utility to send a test print to the Printer. e. If the Card Hopper Feed Motor is not moving, continue to Step 8.
Page 55: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)
Card Hopper Roller. Printer is out of cards. • Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error • Driver Monitor Error Display: Unable to Feed Card Persona M30e Card Printer User Guide (Rev.
Page 56 The blocked Sensor should read +4.99 vdc. • The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 57: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)
Printer. Step Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect. • Driver Monitor Error Display: Ribbon RFID Error Persona M30e Card Printer User Guide (Rev.
Page 58 Replace the Print Ribbon Cartridge.. b. Press on the Resume button. c. If the error continues, see Sensor is Corrupted) Persona M30e Card Printer User Guide (Rev. 1.1) Resolving the Ribbon RFID Error (Ribbon RFID in this section. Fargo Electronics, Inc.
Page 59: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)
Printer. Step Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect. • Driver Monitor Error Display: Ribbon RFID Error Replace the Print Ribbon RFID Sensor.
Page 60: Resolving The Mag Verify Error
Review the following information. • Symptom: The Printer is unable to verify encoded data. • Printer Error State: The Printer is unable to verify encoded data. • Driver Monitor Error Display: Mag Verify(ADD: Error) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 61 Magnetic Encoding tab (Persona M30e) Verify that data is being encoded to the Magnetic Stripe. a. Clear any Error Messages by unplugging the Printer and reapplying power. b. Remove the failed card. c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe.
Page 62 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Persona M30e Card Printer User Guide (Rev. 1.1) 4-14...
Page 63: Resolving The No Magnetic Encoder Installed Error
Review the following information. • Symptom: There is not a Magnetic Encoder installed. • Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer. • Driver Monitor Error Display: No Magnetic encoder Installed Persona M30e Card Printer User Guide (Rev.
Page 64 Remove the Magnetic Module cover screw. c. Remove the Magnetic Module cover. d. Verify that the Printer has a Magnetic Module installed. (Note: If the Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module.)
Page 65: Resolving A Ribbon Break Jam Error
RESTRICTED USE ONLY Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. DELETE THIS LINE Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity. Step Procedure Review the following information.
Page 66 Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper printhead operation. • If the Printhead does not cycle properly, see Sensor Error.
Page 67: Resolving A Ribbon Out Error
RESTRICTED USE ONLY Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. DELETE THIS LINE Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity. Step Procedure Review the following information.
Page 68: Resolving A No Ribbon Installed Error
Review the following information. • Symptom: Printer errors out as soon as it receives data from PC • Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon • Driver Monitor Error Display: No Ribbon Installed Persona M30e Card Printer User Guide (Rev.
Page 69 Resolving a No Ribbon Installed Error (continued) Step Procedure Verify that a Ribbon Cartridge is installed in the Printer. a. Press on the Resume button. b. If the issue persists, continue to Step 3. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor.
Page 70: Resolving A Invalid Ribbon Error
Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer model. • Driver Monitor Error Display: Invalid Ribbon Persona M30e Card Printer User Guide (Rev.
Page 71 RESTRICTED USE ONLY Resolving a Invalid Ribbon Error (continued) Step Procedure Verify that the Ribbon Cartridge installed is designed for the correct Printer model. Press on the Resume button. If the issue persists, continue to Step 4. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor.
Page 72: Resolving A Wrong Ribbon Error
Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer Driver information • Driver Monitor Error Display: Wrong Ribbon Persona M30e Card Printer User Guide (Rev.
Page 73 Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. b. Right click on the M30e Card Printer and select Printing Preferences. c. Click on the Device Option tab. d. Click on the auto select button.
Page 74: Resolving A Card Jam Error
Procedure Review the following information. • Symptom: Card is jammed. • Printer Error State: Card TOF Sensor is detecting no card motion • Driver Monitor Error Display: Card Jam Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 75 Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3.
Page 76: Resolving A Headlift Motor Or Sensor Error
Review the following information. • Symptom: The Printhead continuously cycles or does not cycle at all • Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam • Driver Monitor Error Display: Headlift Error Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 77 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper printhead operation. a. Verify that the Headlift Motor turns.
Page 78: Resolving The Cover Open Error Message
Rollers do not operate by pressing the cottons on the front panel (when the cover is open). • Printer Error State: The front cover Sensor detects that the cover is open • Driver Monitor Error Display: None Check for debris, as follows: a.
Page 79: Resolving The Blank Output Issues
After a self-test has been run, open the to front cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4.
Page 80 Step Procedure Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. c. Right click on the Persona M30e Card Printer and select Printing Preferences.
Page 81 • If less than 22 volts is read on any of the pins, replace the Printhead. • If still having issue with blank cards, replace the Main Board. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-33...
Page 82: Flipper Table Module Assembly Problems
Review the following information. • Symptom: The Flipper Table Module Assembly is not functioning. • Printer Error State: The Printer is unable to communicate with the Flipper Module. • Driver Monitor Error Display: No Flipper Module Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 83: Resolving The Flipper Jam Error
Review the following information. • Symptom: The Flipper Table Module is jamming. • Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card. • Driver Monitor Error Display: Flipper Jam Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 84 Ensure that the Flipper Table Module can rotate freely. c. Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog.
Page 85: Diagnosing Image Problems
Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the procedure Cleaning the Printhead Replace the Printhead if the problem persists. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-37...
Page 86: Resolving The Card Surface Debris Problems
Ensure the cards are clean and stored in a dust-free environment. Do not use cards with embedded contaminants in the surface. Clean the inside of the Printer. See Cleaning the Printer’s Interior Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers.
Page 87: Resolving The Excessive Resin Printing Problems
Printer Error State: None • Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (M30e). Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 88 RESTRICTED USE ONLY Resolving the Excessive Resin printing problems (continued) Step Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-40...
Page 89: Resolving The Incomplete Resin Printing Problems
Printer Error State: None • Driver Monitor Error Display: None. Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (M30e). Increase the Image Darkness. See the Using the Image Darkness Option procedure.
Page 90: Resolving The Image Placement Problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See Using the Printer Calibration Utility (Persona M30e) for instructions on changing the Printer’s internal settings.
Page 91 Verify if the Image Position option within the Calibrate tab is set correctly or incorrectly. a. Open the Printer Control Panel from the Computer. b. Right click on the Persona M30e Card Printer and select Printing Preferences. c. Click on the Calibrate tab.
Page 92 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Graphic A Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-44...
Page 93 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-45...
Page 94: Resolving The Poor Image Quality Problems
If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 4-46...
Page 95: Running The Self Test
RESTRICTED USE ONLY Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.
Page 96: Running The Magnetic Self Test (Hico Only)
RESTRICTED USE ONLY Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation.
Page 97: Section 5: Printer Adjustments
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 98: M30E Print Driver Options
RESTRICTED USE ONLY Fargo Electronics, Inc. M30e Print Driver Options Reviewing M30e Printer Drivers The window title reflects the specific Printer Driver in use as shown in this introductory section. Persona M30e Card Printer User Guide (Rev. 1.1)
Page 99: Using The Card Tab (Persona M30E)
CR-80 card.) (Note No.2: The Card Size indicates that the Printer accepts standard, credit card size CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.)
Page 100: Adjusting The Orientation Option
Select Portrait to cause the card to print in a vertical orientation. Select Landscape to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 101: Selecting The Number Of Copies
RESTRICTED USE ONLY Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 102: Using The Diagnostics Button Under The Card Tab
RESTRICTED USE ONLY Using the Diagnostics button under the Card tab Step Description Click Diagnostics to bring up the Fargo Workbench Printer Utility window. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 103: Using The Clean Printer Option
Using the Clean Printer Option Step Description Click Clean Printer to display the Clean Printer Utility window. Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card.
Page 104 RESTRICTED USE ONLY Using the Clean Printer Option (continued) Step Description Click Clean. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed. Persona M30e Card Printer User Guide (Rev. 1.1)
Page 105: Using The Test Print Button
Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. • Ensure that the Ribbon is installed in order for a M30e Card Printer with a Flipper Table Module to print a dual-sided image. Persona M30e Card Printer User Guide (Rev. 1.1)
Page 106: Using The About Button
RESTRICTED USE ONLY Using the About button Step Description Click About to open a dialog box containing the copyright and version, date code information about this Printer Driver software. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-10...
Page 107: Using The Device Options Tab (M30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (M30e) Reviewing the Device Options tab The M30e window with the Device Options tab is displayed below. Persona M30e Card Printer User Guide (Rev. 1.1) 5-11...
Page 108: Adjusting The Ribbon Type Option
Select the appropriate Ribbon for the type of Print Ribbon in use. • K – Standard Resin • K – Premium Resin • Colored Resin • Metallic Resin • KO – Premium Resin/Overlay • BO – Dye-sub Black/Overlay Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-12...
Page 109: Selecting The Auto Ribbon Select Option
Click Auto Ribbon Select to verify that the Ribbon type selected matches the Ribbon installed in the Printer. (Note: The Printer Driver will change the Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.)
Page 110: Adjusting For The Resin Dither
Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-14...
Page 111: Using The Print Both Sides Option
If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) Persona M30e Card Printer User Guide (Rev.
Page 112: Using The Print Back Side First Option
If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-16...
Page 113: Using The Print Back Side Only Option
• The second page of the document will then be printed on the back of a second card. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-17...
Page 114: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options
Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed. Select the Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-18...
Page 115: Using The Disable Printing Option
RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer. (Note: This option still allows the Printer to encode cards.) Step Description Select to encode or re-encode cards to save time and avoid the use of printing supplies.
Page 116: Using The Image Color Tab (M30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Color tab (M30e) Persona M30e Card Printer User Guide (Rev. 1.1) 5-20...
Page 117: Using The Resin Heat (K) Option (Front And Back)
RESTRICTED USE ONLY Using the Resin Heat (K) option (Front and Back) Use this option to control the amount of heat the Printer uses when printing with a resin-only Ribbon by adjusting the Resin Heat slide. Step Procedure Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed.
Page 118: Using The Overlay Heat (O) Option
RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.)
Page 119: Using The Color Matching Option And Default Button
RESTRICTED USE ONLY Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click Default. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-23...
Page 120: Using The Calibrate Tab (Persona M30E)
Using the Calibrate tab (Persona M30e) Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.
Page 121: Using The Image Position Controls
Position values. • When adjusting these values, keep in mind that cards always remain in the same position while moving through the Printer, regardless of image orientation. • To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection.
Page 122 Use the Horizontal adjustment to move the image: • Move toward the card output side of the Printer if a positive number is entered. • Move toward the card input side of the Printer if a negative number is entered.
Page 123: Using The Settings Button
Fargo Electronics, Inc. Using the Settings button Use the Settings button to bring up a dialog for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) Persona M30e Card Printer User Guide (Rev.
Page 124: Using The Magnetic Encoding Tab
RESTRICTED USE ONLY Using the Magnetic Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. Step Procedure Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. (Note: The following describes these options and the Printer's magnetic encoding process.)
Page 125: Using The Encoding Mode Dropdown List
You can use the Encoding Mode option in order to specify which magnetic encoding standard to use. Category Description Installation The M30e Card Printer can be installed with one of two types of factory-installed Magnetic Stripe Encoding Modules. Magnetic Encoding Change the encoding mode and coercivity setting or modify the ISO options (changing standards for Tracks 1, 2 and 3.
Page 126 Track tabs are inactive or gray and display ISO functions) defaults, which are the defaults listed for each track below. The Shift Data Left check box remains unchecked and inactive.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-30...
Page 127 (active ISO Encoding. (Note: The defaults are the same as the ISO and inactive Encoding defaults. However, all functions on the Magnetic Track functions) Options tabs are active.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-31...
Page 128 Coercivity dropdown function is active and the Shift Data Left and inactive checkbox is not active. All functions on the Magnetic Track Options functions) tabs are inactive except for Bit Density.) See the next page. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-32...
Page 129 128 BPI • 210 BPI • Custom BPI Raw Bit Density Per Track The User can select the Configurable Bit Density option for each individual magnetic encoding track. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-33...
Page 130 This selection disables all the Magnetic Track Options tabs. It also and inactive disables the Coercivity dropdown function and Shift Data Left functions) checkbox option.) • The default Coercivity is 600 Oe. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-34...
Page 131: Selecting The Coercivity/Magnetic Track
Procedure Select the Coercivity option (Oersted) to use the Magnetic Stripe type that matches the card type. • High Coercivity to Super Coercivity = 2750-4000 Oersted (Fargo’s High Coercivity UltraCard IIIs are 2750 Oe) • Low Coercivity = 300 Oersted...
Page 132 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Coercivity/Magnetic Track Persona M30e Card Printer User Guide (Rev. 1.1) 5-36...
Page 133: Reviewing The Shift Data Left Function
Select this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. (Note: This is useful in situations that require cards to be readable with insert type readers.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-37...
Page 134: Reviewing The Magnetic Track Options
After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track. • Remember that each track must be customized independently of the other two. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-38...
Page 135 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Magnetic Track Options Persona M30e Card Printer User Guide (Rev. 1.1) 5-39...
Page 136: Using The Magnetic Track Options
(Note #1: After making the required selection, the Magnetic Track options box displays the current set of customization options for the selected track.) (Note #2: For most applications, the default settings for these options do not need to be changed.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-40...
Page 137 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Options See the previous page. Persona M30e Card Printer User Guide (Rev. 1.1) 5-41...
Page 138: Using The Character Size Buttons
Select 7 Bits to change the bits per character to 7 BPC. (Note: This is the default for Track 1). Select 8 Bits to change the bits per character to 8 BPC. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-42...
Page 139: Using The Ascii Offset Dropdown List
Select SPACE to change the ASCII Offset to SPACE. (Note: This is the default for Track 1.) Select ZERO to change the ASCII Offset to ZERO. (Note: This is the default for Tracks 2 and 3.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-43...
Page 140: Using The Bit Density Dropdown List
Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is the default for Tracks 1 and 3.) Select Custom BPI, which enables the custom BPI text box. (Note: The lower limit is 75 and upper limit is 210.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-44...
Page 141: Using The Lrc Generation Dropdown List
Select Even Parity to change the LRC Generation to Even Parity. (Note: This is the default for all tracks.) Select Odd Parity to change the LRC Generation to Odd Parity. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-45...
Page 142: Using The Encoding Mode Dropdown List
Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity. (Note: This is the default for all tracks.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-46...
Page 143: Reviewing The Iso Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 0.130" 0.140" 5-47...
Page 144: Sending The Track Information
Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
Page 145: Reviewing The Sample String
• Track 3: ~3;1234567890987654321? Start Track Sentinel Sentinel Track 1 Track 2 Track 3 Persona M30e Card Printer User Guide (Rev. 1.1) Field Valid Characters Separator ASCII 32-95 (See the table below.) ASCII 48-63 (See the table below.) ASCII 48-63 (See the table below.)
Page 146: Reviewing The Ascii Code And Character Table
RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space & Persona M30e Card Printer User Guide (Rev. 1.1) ASCII Code Character ASCII Code < > Fargo Electronics, Inc. Character 5-50...
Page 147: Using The Default Button
RESTRICTED USE ONLY Using the Default button Step Procedure Use the Default button to reset defaults for the current Track tab only. See below. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-51...
Page 148: Using The Overlay / Print Area Tab (Persona M30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area tab (Persona M30e) Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. (Note: This option is helpful if, for example, you would like to omit or block out the overlay or printing around a card's smart chip or Magnetic Stripe.)
Page 149: Enabling The Back Options
Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin back option.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-53...
Page 150: Using The Front Option (Overlay / Print Area)
RESTRICTED USE ONLY Using the Front option (Overlay / Print Area) Step Procedure Select Front to view the Overlay/Print Area options for the front of the card. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-54...
Page 151: Using The Back Option (Overlay / Print Area)
Procedure Select Back to view the Overlay/Print area options for the back of the card. (Note: The Back option is only available if Print Both Sides is selected.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-55...
Page 152: Using The Overlay / Print Area Dropdown Menu
Select Undefined Area(s) for the Printer to overlay and/or print only in the space outside the selected and defined area. Select Omit Smart Chip Area for the Printer to overlay and/or print only in the space outside the standard location of a smart chip.
Page 153 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) See the previous page for the related procedure. Persona M30e Card Printer User Guide (Rev. 1.1) 5-57...
Page 154: Using The Overlay / Print Area
(Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye- sublimation printing or it will quickly begin to wear or fade. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-58...
Page 155 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) See the previous page for the related procedure. Persona M30e Card Printer User Guide (Rev. 1.1) 5-59...
Page 156: Using The Defined Area Option
Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-60...
Page 157 • Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer. Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.)
Page 158 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 159 Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 160 Delete an area by using the Defined Area arrows to select the area and click Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-64...
Page 161: Using Security Options (Visual Security Solutions) (Front Option Only)
The following actions will occur when one of the Visual Security locations is selected. • The Overlay / Print Area will be disabled. • The Security Options become selectable. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-65...
Page 162: Selecting Orientation - Landscape Under Card Tab
Selecting Orientation - Landscape under Card tab Step Procedure Select Landscape (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-66...
Page 163: Selecting The Visual Security Solutions Dropdown Menu (A To D)
Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-67...
Page 164: Selecting Orientation - Portrait Under Card Tab
Selecting Orientation - Portrait under Card tab Step Procedure Select Portrait on the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-68...
Page 165: Selecting The Visual Security Solutions Dropdown Menu (E To H)
Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-69...
Page 166: Selecting The Verimark Radio Button (Frontside Option Only)
(Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click VeriMark (below) for the rectangle-sized area. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-70...
Page 167: Selecting Holomark (Front Option Only)
RESTRICTED USE ONLY Selecting HoloMark (Front option only) Step Procedure Click HoloMark (below) for the squared-area size. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-71...
Page 168: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-72...
Page 169: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-73...
Page 170: Using The Printer Info Tab (Persona M30E)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Info tab (Persona M30e) Use the options on this tab to view information about the Ribbon installed in the Printer. Persona M30e Card Printer User Guide (Rev. 1.1) 5-74...
Page 171: Reviewing The Ribbon Information
RESTRICTED USE ONLY Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-75...
Page 172: Reviewing The Ribbon Level Indicator
RESTRICTED USE ONLY Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-76...
Page 173: Using The Printer Calibration Utility (Persona M30E)
Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory.
Page 174: Using The Image Darkness Option
Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. to enter a negative to enter a positive value and...
Page 175: Using The Print Top Of Form Option
Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer. Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer.
Page 176: Using The Print End Of Form Option
(Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered.
Page 177: Using The Print Left Of Form Option
Use this option to adjust the vertical position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.) Step...
Page 178: Using The Magnetic Encoder Voltage Offset Option
(Note: The required Encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-82...
Page 179: Adjusting The Hi-Co Voltage Offset
((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15 Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-83...
Page 180: Adjusting The Lo-Co Voltage Offset
((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42 Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-84...
Page 181: Using The Mag Top Of Form Option
Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe.
Page 182 RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) Persona M30e Card Printer User Guide (Rev. 1.1) 5-86...
Page 183: Using The Ribbon Tension Option
Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-87...
Page 184: Using The Flipper Home Offset Option
RESTRICTED USE ONLY Using the Flipper Home Offset Option Use this option to change the Flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the Printer and Flipper Module. Step Procedure Enter a negative value to position a card to enter the Printer at an upward angle.
Page 185: Using The Flipper Smart Angle Offset Option
Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ± 5. 1 is approximately 1 degree.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 5-89...
Page 186: Section 6: Cleaning
RESTRICTED USE ONLY Section 6: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 187: Persona M30E Card Printer/Encoders Cleaning Kit (Part Number 085976)
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona M30e Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.
Page 188: Cleaning The Printhead
Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 189: Cleaning The Platen And The Card Feed Rollers
This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 190 Use the Cleaning Card from the Printer’s and remove the adhesive backing from both sides of the card. (Note: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.
Page 191 Insert the Cleaning Card into the Single Feed Card Slot until the card stops. (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.)
Page 192: Cleaning The Printer's Interior
Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) Persona M30e Card Printer User Guide (Rev. 1.1)
Page 193: Section 7: Packing The Card Printer
Section 7: Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer. Follow this instruction to pack the Card Printer for transport. Step Procedure Clean the inside of the Printer with compressed air.
Page 194: Section 8: Firmware Upgrades
• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
Page 195: Upgrade The Printer Firmware
Save this file to a folder to be retrieved later. (Note: This is a zip file so unzip this to the same folder.) Open the Fargo Workbench Printer Utility. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 196 Procedure a. Open the Print Spooler. b. Select File to Print and browse to find the new Firmware file saved on the computer. (Note: This is a .frm file.) Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 197 Procedure a. Prepare the printer for the Firmware upgrade. b. Press and hold down the Power and Pause buttons on the Printer (while you plug in the power). (Note: Both lights will blink slowly.) From the Workbench screen, select Send File To Printer. (Note: Both lights will flash very fast while the Firmware is going through the update process.)
Page 198: Section 9: Fargo Technical Support
Contacting Fargo Technical Support Step Procedure Refer to Section 3: General Troubleshooting Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s).
Page 199: Reading The Serial Numbers On A Fargo Printer
You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured.
Page 200: Section 10: Glossary Of Terms
U.S. Manufactures prior or in addition, to acceptance by ISO. Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer.
Page 201 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
Page 202 Compressed air Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. Contrast The degree of difference in luminance of two areas.
Page 203 Driver, but can be reset to the factory values usually through the push of the default button. The default values for the firmware are usually denoted on a label attached to the Printer. Defrag Abbreviation for defragmenting. The process of reformatting data on a hard Drive so that it uses space more efficiently.
Page 204 Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image.
Page 205 The device in the Printer that accepts smart cards with an ISO Station smart card contact station. This allows the user to write to the smart card chip with a standard RS-232 interface in the back of the Printer or with the optional built-in encoder. Edge-to-Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border.
Page 206 EPROM A microchip based non-volatile memory storage device that cannot (Electronically be rewritten in the field. Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory) upgrade.
Page 207 Glossy / Matte A smooth polished surface in comparison to a rougher matte surface. Fargo matte cards have a surface index (Ra) of approximately 65 microinches while glossy have a Ra = 3. Glossy PVC A card made of PVC with a smooth polished surface (Surface roughness of approximately 0 - 10 micro-inches).
Page 208 HiCo (High The coercivity value of magnetic media between 2500 - 4000 Oe Coercivity) (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. HTML (HyperText A standard protocol used to format text files for use in a browser Markup Language) or on the Internet.
Page 209 A standard method of signaling for a bi-directional parallel of Electrical and interface on personal computers. To ensure proper Printer Electronics communications and image output, Fargo recommends a parallel Engineers 1284) interface cable that complies with this specification. Image A collection of pictures or graphical elements that compose the visual features on a card.
Page 210 Ribbon and film. LoCo (Low The coercivity value of magnetic media between 250 - 600 Oe Coercivity) (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. LPT Port (Line The system abbreviation for a PC's parallel Printer port. Printer Port)
Page 211 System) computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and the application to print. Output Any product of the Printer including card image, encoded data and lamination.
Page 212 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc.
Page 213 Print Job A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler.
Page 214 Card technology, usually by communicating through a built-in antenna. Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint® Plus reader mounted on the e-card docking station inside the Printer/encoder. The ProxPoint is a "read only" device producing a Wiegand signal that is converted to RS-232 using a Cypress Computer Systems CVT-2232.
Page 215 Parallel wires held flat in a row by plastic insulation. RibbonTraq A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position.
Page 216 Simplex Single-sided printing. SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard™ SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access.
Page 217 Term Definition Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. SS (Start Sentinel) The character denoting the end of a magnetic data string.
Page 218 A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. UltraCard The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. UltraCard III...
Page 219 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. 10-20...
Page 220: Section 11: Index
Card Size, 2-11 card stock scratches, 4-39 Card Surface, 2-11 cards look pixilated or grainy, 4-48 card's Magnetic Stripe/smart chip, 5-18 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. CD (Compact Disc), 10-3 Centronics, 10-3 Cleaning Inside Printer, 4-40...
Page 221 ESD (ElectroStatic Discharge), 10-7 Ethernet, 10-7 excessive resin printing problems, 4-42 exposed to static electrical discharges, 6-2 Fargo Technical Support, 9-1 Fargo Technical Support via the Web, 9-1 FCC, 2-1 feed card into encoder, 4-3 Field Separator (FS), 5-50 Film, 10-7...
Page 222 Overlay / Print Area, 5-63, 5-64 Overlay / Print Area options, 5-60 Overlay / Print Area tab, 5-54 Oversized Cards, 10-13 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Parallel, 10-13 Parallel port, 10-13 Pause button and LED, 2-6...
Page 223 Standard Resin Black (K), 2-8 Standard Self-test (YMC), 4-50 Start Sentinel (SS), 5-50 Stepper Motor, 10-18 String, 10-18 Supply Frequency, 2-4 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. Supply Voltage, 2-4 Surface mount, 10-18 Switch box, 10-18 System Requirements, 2-4...
Page 224 RESTRICTED USE ONLY YMC, 10-20 YMCK, 10-20 Persona M30e Card Printer User Guide (Rev. 1.1) Fargo Electronics, Inc. YMCKH, 10-20 YMCKK, 10-20 YMCKO, 10-20 YMCKOK, 10-20 11-5...

FARGO electronics Persona Persona M30e User Manual

Section 1: Introduction

Section 2: Specifications

Section 3: Setup and Installation Procedures

Section 4: General Troubleshooting

Section 5: Printer Adjustments

Using the Card Tab (Persona M30E)

Using the Device Options Tab (M30E)

Using the Image Color Tab (M30E)

Using the Calibrate Tab (Persona M30E)

Using the Magnetic Encoding Tab

Using the Overlay / Print Area Tab (Persona M30E)

Section 6: Cleaning

Section 7: Packing the Card Printer

Section 8: Firmware Upgrades

Section 9: Fargo Technical Support

Section 10: Glossary of Terms

Section 11: Index

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Summary of Contents for FARGO electronics Persona Persona M30e