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FARGO electronics HDP700 Series Technical Service And Maintenance Manual

Fargo card printer technical service and maintenance manua
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HDP700 Series Card Printer Technical
Service and Maintenance Manual

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Summary of Contents for FARGO electronics HDP700 Series

  • Page 1 HDP700 Series Card Printer Technical Service and Maintenance Manual...
  • Page 3 This manual is intended for use by service and maintenance personnel who desire more technical information than is contained in the online User's Guide. It contains diagnostics, calibration, and parts replacement procedures. Refer to the online User's Guide, included with the printer, for instructions on general setup, installing supplies and standard operation.

  • Page 5: Table Of Contents

    Card is stalling on or at the feed rollers... 2-6 2.4.3 Card jamming on the Flipper Table ... 2-6 2.4.4 Printer is unable to align flipper ... 2-6 2.4.5 Card feeds improperly off the Flipper Table ... 2-6 Encoding Errors ... 2-7 2.5.1...
  • Page 6 Sending Track Information... 3-17 Card Tab... 3-19 3.8.1 Card Size... 3-19 3.8.2 Card Type ... 3-19 3.8.3 Orientation ... 3-20 3.8.4 Copies ... 3-20 3.8.5 Test Print ... 3-20 3.8.6 About ... 3-20 Cleaning the Printer ... 3-20 3.9.1 Cleaning the Printhead... 3-20...
  • Page 7 3.9.2 Cleaning the Platen Rollers ... 3-20 3.9.3 Clean the Inside of the Printer... 3-21 3.9.4 Clean the Cleaning Rollers ... 3-21 PARTS REPLACEMENT ... 4-1 Removing the Covers... 4-3 4.1.1 Print Station Cover... 4-3 4.1.2 Front Transfer Cover... 4-3 4.1.3...
  • Page 8 Output Stacker (D840590)... 4-48 4.10.2 Stacker Full Sensor (140407) ... 4-49 4.10.3 Stacker Lift Motor (840130) ... 4-49 PACKING YOUR HDP700 CARD PRINTER ... 5-1 BOARD LEVEL DIAGNOSTICS ... 6-1 Board Errors ... 6-1 6.1.1 EE Memory Error ... 6-1 6.1.2...
  • Page 9 System Upgrade ... 7-12 FIRMWARE UPDATES ... A-1 A.1 - The Firmware Updater Application Program ... A-1 A.2 - Downloading Firmware Updates ... A-1 A.3 - Updating Your Printer's Firmware ... A-2 A.3.1 To update the Main Firmware: ... A-2 A.3.2...

  • Page 11: Specifications

    Specifications Regulatory Compliances The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. These requirements are designed to provide reasonable protection against harmful interference in a residential installation. If, however, operation of this equipment in a residential area causes unacceptable interference to radio and TV reception, the operator is required to take whatever steps are necessary to correct the interference.

  • Page 12: Agency Listings

    Card Capacity 250 cards (30 mil); auto or manual feed. Memory 8 MB RAM; expandable to 32 MB RAM. Display User-friendly, four-line LCD display with Soft key Control Pad. Software Drivers Windows 95/ 98/ ME/ NT/ 2000. HDP700 Series Card Printer...
  • Page 13 14.3 in. H x 26.1 in. W x 14.3 in. D (363mm x 663mm x 363mm). Weight 70 lbs. (31.8kg). Supply Voltage 100 to 240 V ac. Supply Frequency 50 Hz/60 Hz. HDP700 Series Card Printer FARGO Electronics Inc. class 133 MHz computer with 32 ™...
  • Page 14 FARGO Electronics Inc. HDP700 Series Card Printer...

  • Page 15: General Troubleshooting

    Or, contact FARGO Technical Support via the Web: http://www.fargo.com/tech_support/contact_tech_support.asp Position a phone near the printer and computer so we can help troubleshoot the printer. Please have a self-test and a sample card ready when you call FARGO Technical Support. HDP700 Series Card Printer FARGO Electronics Inc.

  • Page 16: Lcd Display Messages

    2.2 LCD Display Messages The LCD display shows the current status of the printer. Please refer to the following tables for a complete list and cause of all possible LCD messages. Note that these tables display the LCD messages in alphabetical order.
  • Page 17 The printer is unable to feed a card from the Card Hopper. See Section 2.4.1 The system firmware MUST be updated. See Section 7.5. The print ribbon installed in the printer does not match the ribbon type selected in the printer driver. See Section 2.6.4 Cause / Solution The data on the SmartGuard Access Card was successfully deleted.

  • Page 18: Communications Errors

    2.3.5 Cannot print from application. Print a self test from the printer as described in Section 7.2 to ensure that the printer itself is functioning properly. Print the Windows test page that is located in the General tab of the driver.

  • Page 19: Inadequate Hard Drive Space

    If using Windows 95/98/ME/2000 run the system utility Disk Defragmenter found in the Accessories folder of the Start Menu. Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu, or a third party application. HDP700 Series Card Printer FARGO Electronics Inc.

  • Page 20: Card Feed Errors

    Use these buttons to move the card through the printer. 2.4.3 Card jamming on the Flipper Table A card is jammed in the card flipping area of the printer. To clear the jam, see Section 2.7.3 for information. 2.4.4 Printer is unable to align flipper Open the Front Access Door and ensure that there are no obstructions.

  • Page 21: Encoding Errors

    2.5.7 Card Jam: Smart A card is jammed in the smart card encoding area of the printer. Clear the jam as described in Section 2.7.3. Ensure that the card is feeding into the encoding module properly, if it is not; see Section 2.4.5 for instructions on how to adjust the flipper offset.

  • Page 22: Data Intended For The Magnetic Stripe Was Printed On The Card

    Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000 word processing program in the Accessories Program Group). Open the program and type: “~1%JULIEANDERSON^1234567890?” then, go to File on the menu bar and select Print. The printer should then feed a card into the encoder and magnetically encode it.

  • Page 23: Printing Process Errors

    2.6.4 Wrong Print Ribbon The Print Ribbon installed in the printer does not match the ribbon type selected in the printer driver. Press RESUME to continue the print job, or press CANCEL to end the current print job and change the Ribbon type in the driver as described in Section 3.3.1...

  • Page 24: Printhead Temp

    Main Print Board. See Section 4.9.3 for instructions. 2.6.8 Printer Open The printer is operating with the Print and/or Transfer Station open. Ensure that both the Print and Transfer Stations are completely closed and that the release lever is secured.

  • Page 25: Transfer Process Errors

    2. Transfer Temp setting may be too high. Check the Transfer Temp setting in the LCD setup menu to ensure that the setting matches the label on the back of the printer. If it does not, follow the instructions in Section 7.3.8 to adjust the Transfer Temp setting.

  • Page 26: Temperature Timeout

    FARGO Electronics Inc. 3. Press the CANCEL button to reboot the printer and cancel all jobs from the printer memory. All current print jobs will be canceled and will need to be resent from the computer. 2.7.4 Temperature Timeout Run a self-test as described in Section 7.2. If no error occurs, the settings in driver may be too high or too low.

  • Page 27: Output Errors

    2.8.1 Cards feed into the Output Stacker, but are not lifted up into place. Check operation by resetting the printer and visually confirming that the stacker cycles on power- Verify that the wires (840121) from the Output Stacker are connected properly and are well seated in the wire harness.

  • Page 28: Diagnosing Image Problems

    Be sure the cards are clean and stored in a dust-free environment. Cards with embedded contaminants in the surface should not be used. Clean the inside of the printer as described in Section 3.9.3. Clean the Cleaning Rollers as described in Section 3.9.4.

  • Page 29: Incorrect Image Darkness

    Run a self test as described in Section 7.2. This will ensure that the issue is not with the driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the printer driver as described in Section 3.4 Correct the Image Darkness as described in Section 7.3.21.

  • Page 30: Ribbon Wrinkle

    Symptom: Printed cards have off-colored lines or streaks on them. Confirm that the printer is using the most current driver from http://www.fargo.com. Reduce the Dye-Sub Intensity setting within the Image Color tab of the printer driver as described in Section 3.4.

  • Page 31: Excessive Resin Printing

    2.9.5 Excessive Resin Printing Symptom: Black resin text and barcodes appear smeared or too thick. Reduce the Resin Heat setting within the Image Color tab of the printer driver as described in Section 3.4. Reduce the Image Darkness as described in Section 7.3.21.

  • Page 32: Hdp Film Wrinkle

    Align the edge of the HDP Film with the Transfer Station red alignment arrows to ensure the Film is tracking properly. Decrease the Transfer Temperature setting within the Image Transfer tab of the printer driver as described in Section 3.2.2.

  • Page 33: Incomplete Transfer

    2.9.8 Incomplete Transfer Symptom: Printed image has ragged edges; HDP Film seems to have peeled off. Increase the Transfer Temperature setting within the Image Transfer tab of the printer driver as described in Section 3.2.2. Increase the Transfer Temperature through the LCD as described in Section 7.3.8.

  • Page 34: Image Placement

    Card Size Knob in the base module is set to the proper card size. Confirm that the Flattener is not impeding the card by manually feeding a card into the printer using the FORWARD and BACK buttons on the display. The card should move freely under the Flattener.

  • Page 35: Poor Image Quality

    Verify that the Peel-Off Bar and the Ribbon Peel bar height is correct. From the front of the HDP Card Printer, the Peel-Off Bar on the input side (see drawing 840159) should be flush with the frame; the Ribbon Peel Bar on the output side should have a 3/16-in. (4.5mm) gap between the frame and the Ribbon Peel Bar.

  • Page 36: Registration Problems

    Once the card size has been confirmed, manually feed a card into the printer using the FORWARD and BACK soft key buttons on the display. Position the card next to the spring loaded Card Pusher and ensure that the Card Pusher is applying pressure to the card.

  • Page 37: Printer Adjustments

    Printer Adjustments This Section covers the replacement of key components of the card printer. Be sure to reverse the disassembly steps to reassemble the card printer. Safety Messages Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations.

  • Page 38: Fine Tuning The Card Separator Adjustment Assembly

    HDP technology has many advantages over direct-to-card printing where unique card materials and card surfaces are concerned. In order to optimize the HDP Card Printer’s capabilities for customers using cards with hard-to-print surfaces, we recommend you evaluate your customer’s card stock selection BEFORE delivery of their printer, and consult with them to determine optimal printer driver settings.
  • Page 39 For the cases where custom settings are required, the printer driver's Card Type option also includes a "Custom 1" and "Custom 2" option. These settings allow designating a unique Card Type name, which then saves custom Image Transfer settings.
  • Page 40 For best results, be sure that the cards you are using have a surface roughness (Ra) of 60 micro inches or less. This information should be available from the card manufacturer. HDP700 Series Card Printer FAIL: Significant transfer to tape...

  • Page 41: Device Options Tab

    Printer Driver Options 3.3 Device Options Tab 3.3.1 Ribbon Type Used to match the ribbon type selection with the ribbon type that is loaded in the printer. YMC- Yellow, Magenta, Cyan YMCK – Yellow, Magenta, Cyan, Resin Black YMCKH- Yellow, Magenta, Cyan, Resin Black, Heat Seal 3.3.2 Color Matching...

  • Page 42: Print Both Sides

    3.3.10 Buffer Single Card Select this option to force the printer's memory to buffer, or hold, only one print job at a time. This option should be selected only if printing to multiple printers sharing print jobs over a network.

  • Page 43: Image Color Tab

    (YMC). To control the amount of heat the printer uses when printing with the resin black panel, adjust the Resin Heat slide. Moving the slide to the left causes less heat to be used in the printing process, causing resin images to be lighter or less saturated.

  • Page 44: Image Transfer Tab

    Image Position values, click on the Vertical and Horizontal adjustment arrows. When adjusting these values, keep in mind that cards always remain in the same position as they travel through the printer, regardless of image orientation. The Card Illustration shown in the Image Position box will flip and rotate according to selection of Portrait, Landscape, or Rotate 180 Degrees.

  • Page 45: Transfer Dwell Time And Temperature

    The maximum value for the Vertical and Horizontal adjustments is ±100 pixels (10 pixels = 0.03" (.8mm)).

  • Page 46: K Panel Resin Tab

    If printing black text or barcodes that are not TrueType fonts or black graphics, select one of the three options listed under "Print All Black With K Panel." See Figure 3-7. The printer driver will print areas of the image where it finds black coloring with the print ribbon's resin black (K) panel as specified by each of the following options: 1.
  • Page 47 3. Select the Undefined Area(s) option to print the resin black (K) panel for all black found only in the space outside the areas defined. See Figure 3-10. Figure 3-10 HDP700 Series Card Printer Figure 3-9 FARGO Electronics Inc. 3-11...

  • Page 48: Defining An Area

    The easiest way to determine the size of this area is to actually print a card, and look at it in the same orientation as when it exits the printer. Measure the total area, and enter those dimensions into the dimension boxes. Note the minimum size an area can be is .2"...
  • Page 49 To delete an area, use the Defined Area arrows to select the area, and click on the Delete button. If all areas are deleted, the K Panel Resin options will automatically be deselected. HDP700 Series Card Printer FARGO Electronics Inc. 3-13...
  • Page 50 When the Print K Only option is selected, all black in the designated areas will print only with the resin black (K) panel. Select this option if printing resin black onto a white background to maximize the sharpness of printed text and barcodes. 3-14 Figure 3-15 HDP700 Series Card Printer...

  • Page 51: Magnetic Encoding

    3.7.1 Overview The HDP Card Printer can be purchased with one of two types of factory-installed Magnetic Stripe Encoding Modules. The first, most common type is an ISO Standard encoding module with a dual- coercivity (high or low) encoding head.

  • Page 52: Magnetic Track Options

    JIS II mode. Note: A JIS II Magnetic Head must be installed in the printer to use any of the JIS II options in the driver. 3.7.3 Magnetic Track Options Use these options to customize the ISO encoded data format for each of the magnetic stripe's three tracks.

  • Page 53: Sending Track Information

    3.7.7 Sending Track Information Magnetic track data is sent in the form of text strings from the application software to the printer driver. In order for the printer driver to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
  • Page 54 FARGO Electronics Inc. Table 3-3 – ASCII Chart ASCII Output Value Character Space " & 3-18 ASCII Output ASCII Value Character Value < > HDP700 Series Card Printer Output ASCII Output Character Value Character...

  • Page 55: Card Tab

    Print Length boxes. Notice that these print area dimensions are .04" (1mm) larger than the actual card size. This is so the printer can over print images to ensure they will appear edge-to-edge when transferred to the card. For this reason, when designing a card format, always set the card size or page size within the card design program to the exact Print Length and Width dimensions listed in the printer driver.

  • Page 56: Orientation

    Specifies the number of copies to be printed. 3.8.5 Test Print This option sends a self-test print to the printer. A Full-Color YMC, YMCK, or YMCKK print ribbon must be installed. This test print procedure can be helpful in ensuring that the computer is effectively communicating with the printer, and that the printer is functioning properly.

  • Page 57: Clean The Inside Of The Printer

    2. Remove the print ribbon and HDP Film from the printer. 3. Use a can of compressed air to blow out all visible areas of the printer interior. If you do not have a can of compressed air, use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas inside the printer.
  • Page 58 FARGO Electronics Inc. 4. Clean the rollers with one of the adhesive-backed Cleaning Cards from the Printer Cleaning Kit. Remove the card's adhesive backing paper and slide the card between the rollers until all dust particles are removed. See Figure 3-22. Be sure to flip the Cleaning Card over to clean both the top and bottom Cleaning Rollers.

  • Page 59: Parts Replacement

    Parts Replacement This Section guides you through the replacement of key components of the card printer. Be sure to reverse the disassembly steps to reassemble the card printer. Safety Messages Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations.
  • Page 60 1-4 Film Take-up Encoder Sensor; 5-8 Lower Film Sensor; 11-12 Transfer Lift Sensor (840112) 1-2 Lam Lift Motor; 3-4 Film Take-up Sensor (840118) DC Output Hopper Laminator Stepper (840122) Power From Print Board Magnetics Daughter Board Connector HDP700 Series Card Printer Location Location...

  • Page 61: Removing The Covers

    3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer.

  • Page 62: Base Module Cover

    9. Open the Front Access Door of the Card Input Hopper and the Card Output Hopper Door. NOTE If the printer is equipped with an Output Stacker, the entire Card Output Hopper Cover will need to be removed as described in Section 4.1.6.

  • Page 63: Card Output Hopper Cover

    2. Remove the six screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover (on the right side) of the printer. 3. Lift the Card Output Hopper Cover off of the printer.

  • Page 64: Replacing The Control Panel Assembly Components

    Refer To Drawing 840168 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 65: Replacing The Printhead Assembly Components

    3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Stand at the front of the printer and locate the tab on the back right of the Printhead. 6. Push up on the tab to disengage the Printhead.

  • Page 66: Head Force Spring (840272)

    6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer. 8. Stand at the front of the printer and locate the tab on the back right of the Printhead (220252). 9. Push up on the tab and remove the Printhead.

  • Page 67: Replacing The Print Station Components

    3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer.

  • Page 68: Ribbon Sensor Board Assembly (140407)

    3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer.

  • Page 69: Ribbon Sensor Array Assembly (840108)

    6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer. 8. Stand at the back of the printer and Remove the two screws (F000169) that secure the Ribbon Supply Motor Assembly. 9. Disconnect the cable connector.

  • Page 70: Ribbon Take-Up Motor Assembly (D840980)

    6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer. 8. Stand at the back of the printer and remove the two screws (F000172) that secure the Ribbon Take-Up Motor Assembly. 9. Disconnect the cable connector.

  • Page 71: Ribbon Supply Encoder Sensor Assembly (D840982)

    3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7. Lift the Print Station Cover off of the printer.

  • Page 72: Replacing The Transfer Station Components

    Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, 1.5 mm Allen Wrench, Small Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it.

  • Page 73: Stepper Motor Assembly (840123)

    Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back.

  • Page 74: Lamination Take-Up Encoder Sensor Assembly (840136)

    Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back.

  • Page 75: Upper Film Sensor Assembly (D841023)

    Bearing (760219) from the front side of the Platen Roller. 11. Loosen the two screws that secure the belt tensioner (D840864). 12. Remove the pulley (F000006). 13. Take off the Ribbon Roller Bearings (760219) that secure the shaft to the printer frame. HDP700 Series Card Printer FARGO Electronics Inc.

  • Page 76: Ribbon Drive Hub (840324)

    NOTE From the front of the HDP Card Printer, the Peel-Off Bar on the input side should be flush with the frame; the Ribbon Peel Bar on the output side should have a 3/16-in. (4.5mm) gap between the frame and the Ribbon Peel Bar.

  • Page 77: Transfer Station Assembly (840152)

    Feed the brown Thermocouple wire of the new assembly through the first two grommet holes. Then, secure the connector end of the wire to a long-handle screwdriver. Use the screwdriver to guide the wire through the printer to the HDP Lamination Board. See Table 4-1 for connection location (J35, pins 3 and 4). NOTE Ensure that the Lamination Roller (of the new Transfer Station Assembly) moves up and down freely and that the cable does not hold it up.

  • Page 78: Lamination Assembly (840159)

    Feed the brown Thermocouple wire of the new assembly through the first two grommet holes. Then, secure the connector end of the wire to a long-handle screwdriver. Use the screwdriver to guide the wire through the printer to the HDP Lamination Board. See Table 4-1 for connection location (J35, pins 3 and 4). 4-20...

  • Page 79: Transfer Lift Switch (840142)

    Tools Required Torx T-10 Screwdriver, Wire Cutter, 1.5 mm Allen Wrench, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it.
  • Page 80 14. Remove the two screws from the front of the Transfer module that hold the Lamination assembly. 15. Disconnect all wires that run to the Lamination assembly. 16. Remove the Lamination assembly. 17. Remove the screws (F000172) that hold the Transfer Lift Motor. 18. Disconnect the cable connector. 4-22 HDP700 Series Card Printer...

  • Page 81: Replacing Belt Driven Base Module Components

    15. Remove the Belt from the printer. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.6.2 Drive Belt – Card Feed Roller to Card Feed Roller...

  • Page 82: Stepper Motor Assembly (840164)

    14. Take the Pulley (F000006) from the shaft. 15. Remove the Belt from the printer. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.6.3 Stepper Motor Assembly...

  • Page 83: Compound Grooved Pulley (8402328)

    2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.

  • Page 84: Pinch Roller Spring Plate-Back (840354)

    2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.

  • Page 85: Drive Belt-Stepper Motor To Tensioner (F000004)

    NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.6.8 Drive Belt-Stepper Motor to Tensioner (F000004) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver 1.
  • Page 86 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.

  • Page 87: Belt (F000018)

    14. Remove the pulley from the shaft. 15. Remove the belt from the printer. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.6.12 Base Module...
  • Page 88 37. Remove the four screws from the bottom edge of the Card Output Hopper Cover and the three screws from the inside edge of the cover (on the left side) of the printer. 38. Lift the Card Output Hopper Cover off of the printer.

  • Page 89: Replacing The Gear Driven Base Module Components

    15. Remove the pulleys and belt from the printer. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.7.2 Drive Belt – Card Feed Roller to Card Feed Roller...

  • Page 90: Stepper Motor Assembly (840164)

    14. Remove the pulleys and belt that connects the card feed rollers. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.7.3 Stepper Motor Assembly...

  • Page 91: Pinch Roller Spring Plate - Front Input Side (840354)

    Refer To Drawing 840151 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver, 1.5mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it.

  • Page 92: Pinch Roller Spring Plate - Back Output Side (840354)

    2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.

  • Page 93: Gear - Card Transport (760330)

    2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.

  • Page 94: Compound Gear (D841032)

    2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board.
  • Page 95 22. Remove the four screws from the bottom edge of the Card Output Hopper Cover and the three screws from the inside edge of the cover (on the left side) of the printer. 23. Lift the Card Output Hopper Cover off of the printer.

  • Page 96: Replacing The Card Input Hopper Components

    Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 97: Card Feed Belt (220082)

    Tools Needed Phillips-head Screwdriver, Small Standard Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 98: Card Feed Gear (810271)

    Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver, 1.5mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 99: Encoding Feed Motor Assembly (840100)

    Tools Needed Phillips-head Screwdriver, Snap-Ring Tool, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 100: Cleaning Roller Assembly (840102)

    Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 101: Clutch Spring (840285)

    Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Small Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403).

  • Page 102: Card Feed Sensor (D840625)

    13. Push the side of the flipper table that is towards the front of the printer downward to release it from the drive roller shaft. 14. Once the Flipper Table is clear of the roller shaft, pull it towards the front of the printer to release it from the alignment posts.

  • Page 103: Encoder Card Sensor (140407)

    5. Lift the Card Input Hopper Cover off of the printer. 6. Remove the two screws (F000191) that secure the access plate to the base of the printer. 7. Use the standard screwdriver to remove the two c-clips from the posts.

  • Page 104: Replacing The Power Assembly Components

    Tools Needed Torx T-10 Screwdriver, Needle Nose Pliers, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer.

  • Page 105: Main Print Board (A000030)

    Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer.

  • Page 106: Power Supply (150240)

    2. Remove the four screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover (on the left side) of the printer. 3. Lift the Card Output Hopper Cover off of the printer.

  • Page 107: Stacker Full Sensor (140407)

    2. Remove the four screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover (on the left side) of the printer. 3. Lift the Card Output Hopper Cover off of the printer.
  • Page 110 Belt Driven Base Module Components...
  • Page 111 Gear Driven Base Module Components...
  • Page 121 FARGO Electronics Inc. 4-50 HDP700 Series Card Printer...

  • Page 122: Packing Your Hdp700 Card Printer

    Packing your HDP700 Card Printer Follow these instructions to pack the card printer for transport. 1. Clean the inside of the printer with deionized air; wipe it down with a lint-free cloth. 2. Clean the Printhead with a Printhead pen.
  • Page 123 FARGO Electronics Inc. HDP700 Series Card Printer...

  • Page 124: Board Level Diagnostics

    6.1 Board Errors 6.1.1 EE Memory Error An error has occurred in the permanent circuit memory. Reboot the printer. If the problem persists, the Main Print Board will need to be replaced as described in Section 4.9.3. As an alternative to replacing the Main Print Board, the chip U16 (080239) may be replaced. FARGO recommends that only a qualified electronics technician perform this procedure.

  • Page 125: Sensor Testing

    Print Print Print Print Print Print Print Figure 6-1 Layout of sensors on Ribbon Senor array HDP700 Series Card Printer Low Range VDC High Range VDC Covered .17 -.9 Uncovered 3.8-3.5 Unblocked .17 -.9 Blocked 3.8-3.5 Covered .17 -.9 Uncovered 3.8-3.5 Unblocked .17 -.9...

  • Page 126: Entering The Lcd Menu And Selecting An Option

    Use the scroll buttons to move up or down through the menu options. See Figure 7-3. Brackets appear on either side of the active menu option. Press the button below SELECT to choose an option. There are five categories to choose from: PRINT TEST IMAGE, SETUP PRINTER, SHOW ERROR COUNT, SHOW CARD COUNT, and SYSTEM UPGRADE.
  • Page 127 FARGO Electronics Inc. Figure 7-4 HDP700 Series Card Printer...

  • Page 128: Print Test Image

    Print Test Image Choose PRINT TEST IMAGE to select a preset test image. These images help to determine if the printer is functioning properly. Scroll to the desired test image from the SELECT TEST IMAGE options and press the SELECT.

  • Page 129: Setup Printer

    Service Manual; changing these settings may negatively affect printer output. Located on the back of the printer is a label that states the factory defaults for all settings, along with the printer serial number. Should you experience problems with the printer, these values can be used to reset the printer.

  • Page 130: Adjusting The Transfer Tension

    4. Record the Print Offset value on the test card last printed. 5. Measure the distance from the top edge of the transferred area to the top edge of the inward pointing arrows. 6. Calculate the Print Offset value HDP700 Series Card Printer Figure 7-9 FARGO Electronics Inc.

  • Page 131: Setting The Transfer Tof

    If your test card does not look like Figure 7-7, go to step 5 to adjust the Transfer TOF. 3. Record the Transfer TOF value on the test card last printed. 4. Select MENU, Setup Printer, and Transfer TOF. HDP700 Series Card Printer...

  • Page 132: Setting The Transfer Eof

    Print Offset setting by two or three pixels. The entire inner alignment arrow will not show up on the card. More important is that the card shows equal amounts of the arrows. HDP700 Series Card Printer Figure 7-10 FARGO Electronics Inc.

  • Page 133: Adjusting The Film Drive

    To ensure adequate transfer, see Section 3.2.2 (Tape Adhesion Test), 6. Press SELECT to save the value. 7. Print a test card as described in step 1. 8. Repeat steps 1 to 7 until the Film transfers correctly to the card. HDP700 Series Card Printer...

  • Page 134: Setting The Flattener Temperature

    7.3.13 Changing the Encoder Settings This selection allows the user to modify the encoder settings. These settings would need to be changed when the Print Board is replaced, or if the printer is upgraded to include an encoder. Mag: None or Installed.

  • Page 135: Setting The Magnetic Tof

    If the Start Sentinel is too far from the leading edge of the card, the Magnetic TOF setting needs to be reduced (or made more negative). If the Start Sentinel is too close to the leading edge of the card, the Magnetic TOF setting needs to be increased (or made more positive). HDP700 Series Card Printer...

  • Page 136: Adjusting The Flipper Offset

    3. Press SELECT to save the value. Show Error Count SHOW ERROR COUNT is a useful tool for troubleshooting the printer. It keeps a log of up to 255 errors and tracks how many times specific errors occur. This helps determine if certain errors are occurring more than others and may pinpoint an area in the printer requiring attention.

  • Page 137: System Upgrade

    FARGO Electronics Inc. Transfer Count is the total number of times the printer transfers an image to a card. System Upgrade (Firmware Upgrade) This option is used to upgrade the printer firmware. To upgrade, select SYSTEM UPGRADE. The LCD will prompt: Are you sure you want to continue? Select YES to begin the System Upgrade, select NO to return to the READY screen.

  • Page 138: Firmware Updates

    A.1 The Firmware Updater Application Program The Firmware Updater application program is the software required to send firmware updates from your computer to your printer. To download and install the Firmware Updater from this site, refer to the following steps: 1.

  • Page 139: To Update The Main Firmware

    A.3 Updating the Printer's Firmware It is important to note that there are two types of firmware for certain FARGO printer models, the Main Firmware and the LCD Firmware, each of which has a slightly different update process. If the printer model has two types of firmware available for download from the Web site, be sure to use the appropriate procedure for each.

  • Page 140: To Update The Lcd Firmware

    The Firmware update will now take a few minutes. Check the printer's LCD for the status. When the update is complete, the LCD will indicate if the update was successful. If "UPGRADE SUCCESSFUL" is displayed, click Exit on the "Sending Update to Printer" dialog screen. Press the printer's EXIT button.
  • Page 141 FARGO Electronics Inc. The Firmware update will now take a few minutes. Check the printer's LCD for the status. When the update is complete, the LCD will indicate if the update was successful. If "UPGRADE SUCCESSFUL" is displayed, click Exit on the "Sending Update to Printer" dialog screen. Press the printer's EXIT button.

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