Page 1 Persona® C30 Card Printer User Guide (Rev. 2.2)  Single-side Model  Dual-side Model  Single-side (plus Mag) Model  Dual-side (plus Mag) Model Part Number: L000652 (user guide)
Page 2 RESTRICTED USE ONLY Persona C30 Card Printer User Guide (Rev. 2.2), property of Fargo Electronics, Incorporated Copyright  2003 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...
Page 3: Table Of Contents
Persona C30 Card Printer Overview _____________________________________________________ 1-3 Reviewing the Persona C30 Block Diagram ____________________________________________ 1-3 Reviewing the Persona C30 Sequence of Operations______________________________________ 1-4 Reviewing the Persona C30 Boot up Sequence __________________________________________ 1-7 Section 2: Specifications ____________________________________________________ 2-1 Regulatory Compliances ______________________________________________________________ 2-1...
Page 4 Selecting the Auto Ribbon Select option ______________________________________________ 5-16 Using the new Printer Driver (Version 2.1.5)___________________________________________ 5-17 Changing the Color Profile Selection for the C30 _______________________________________ 5-18 Adjusting the Color Matching option _________________________________________________ 5-20 Adjusting for the Resin Dither ______________________________________________________ 5-21...
Page 5 Reviewing the Track Data Note _____________________________________________________ 5-49 Reviewing the ASCII Code and Character Table ________________________________________ 5-50 Using the Overlay / Print Area tab (Persona C30) _________________________________________ 5-51 Enabling the Frontside and Backside options___________________________________________ 5-52 Enabling the Frontside option (Overlay / Print Area)_____________________________________ 5-53...
Page 6 Using the Flipper Smart Angle Offset Option _________________________________________ 5-104 Section 6: Cleaning ________________________________________________________ 6-1 Safety Messages (review carefully)______________________________________________________ 6-1 Persona C30 Card Printer/Encoders Cleaning Kit (Part Number 085976) ________________________ 6-2 Supplies (included with the Cleaning Kit) ______________________________________________ 6-2 Cleaning the Printhead _______________________________________________________________ 6-3 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 6-4 Cleaning the Printer’s Interior __________________________________________________________ 6-7...
Page 7 RESTRICTED USE ONLY Fargo Electronics, Inc. Section 13: Reviewing the Spare Parts List ____________________________________ 13-1 Reviewing the Persona C30 Spare Parts List ___________________________________________ 13-1 Section 14: Glossary of Terms ______________________________________________ 14-1 Section 15: Index_________________________________________________________ 15-1 Persona C30 Card Printer User Guide (Rev. 2.2)
Page 8: Section 1: Introduction
Section 1: Introduction How to use the manual The Persona C30 Card Printer User Guide (Rev. 2.2) is, in fact, the troubleshooting and service manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.
Page 9: Safety Messages (Review Carefully)
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 10: Persona C30 Card Printer Overview
Reviewing the Persona C30 Block Diagram Motors Sensors Card Feed Print Stepper Ribbon Drive Print Headlift Ribbon Rewind Motor Persona C30 Card Printer User Guide (Rev. 2.2) Card Feed Ribbon Sensor Ribbon Encoder Headlift Sensor Printhead Thermistor Ribbon LED SNR RFID Antenna Fargo Electronics, Inc.
Page 11: Reviewing The Persona C30 Sequence Of Operations
The Card Input Motor and Print Stepper Motor engage. The Card Feed Sensor detects leading edge of card and disengages the card input Motor. Output Hopper Cartridge Bay Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page Input Hopper...
Page 12 RESTRICTED USE ONLY Reviewing the Persona C30 Sequence of Operations (continued) Step Process Step Process The Print Ribbon Drive engages. The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. Print Ribbon Encoder detects number of revolutions required to use an entire color panel.
Page 13 RESTRICTED USE ONLY Reviewing the Persona C30 Sequence of Operations (continued) Step Process The Card Feed Stepper Motor engages to queue card for magnetic encoding. The Encoding data is written to the card. The Magnetic Encoder verifies while the Stepper reverses the card.
Page 14: Reviewing The Persona C30 Boot Up Sequence
Reviewing the Persona C30 Boot up Sequence Step Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen.
Page 15: Section 2: Specifications
Section 2: Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the Persona C30 Card Printer User Guide (Rev. 2.2). Regulatory Compliances Term...
Page 16: Agency Listings
Card Input 100 cards (30 mil) Hopper Capacity Colors Up to 16.7 million: Monochrome Dimensions See the Size and Weight information in this same table. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 17 F=Flourescent **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image.
Page 18 Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD  Dual-sided (weight): 12 lbs. / 5.45 kg  Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 19: Functional Specifications
 Used to print ultra-fast, one-color ID cards on the Persona C30. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.)
Page 20: Printer Components: Front Cover To Usb Port
Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.
Page 21: Printer Components: Print Ribbons
Ribbon panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel = Clear Protective Overlay Panel Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 22: Printer Components: Resin-Only Print Ribbons
Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only Ribbon types are available for use with both Persona C30: Type...
Page 23: Printer Components: Dye-Sublimation Print Ribbons
RESTRICTED USE ONLY Printer Components: Dye-Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step Procedure Do not run the cards with a contaminated, dull or uneven surface through the Printer.
Page 24: Printer Components: Dye-Sublimation/Resin Print Ribbons
The designation of colored Ribbon by the Panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 2-10...
Page 25: Printer Components: Blank Cards
The Card Printer accepts standard CR-80 sized and 20 mil. cards (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 30 mil (.030"/.762mm). Card The Printer will print onto any card with a clean, level and polished PVC Design surface.
Page 26: Printer Module: Flipper Table Module Assembly (D900200)
See the Front and Back radio buttons in the Using the Overlay / Print Area tab (Persona C30) section.  See the Front and Back radio buttons in the Using the K Panel Resin tab (C30) section.  See the Persona C30 Card Printer User Guide for the replacement procedures for this Printer.
Page 27: Section 3: Setup And Installation Procedures
RESTRICTED USE ONLY Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the Persona C30 Card Printer Driver.  Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
Page 28: Unpacking And Inspection
RESTRICTED USE ONLY Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: ...
Page 29: Reviewing The Printer (Front View; Cartridge Being Installed)
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Persona C30 Card Printer User Guide (Rev. 2.2)
Page 30: Connecting The Printer Power
Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.
Page 31: Installing The Print Ribbon Cartridge
RESTRICTED USE ONLY Installing the Print Ribbon Cartridge The Fargo Persona C30 Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “full color card count” Ribbon and a Card Cleaning Roller.
Page 32 Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it. Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
Page 33 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. Persona C30 Card Printer User Guide (Rev. 2.2)
Page 34: Installing Blank Cards Into The Card Hopper
RESTRICTED USE ONLY Installing Blank Cards into the Card Hopper The Fargo Persona C30 Printer is capable of printing single load cards and multiple feed cards (batch mode).  To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
Page 35 Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Persona C30 Card Printer User Guide (Rev. 2.2)
Page 36 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. Persona C30 Card Printer User Guide (Rev. 2.2) 3-10...
Page 37: Lowering The Card Output Hopper
Lowering the Card Output Hopper Step Procedure The Fargo Persona C30 comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 38: Flipper Table Module Installation
See the Front and Back radio buttons in the Using the Overlay / Print Area tab (Persona C30) section.  See the Front and Back radio buttons in the Using the K Panel Resin tab (C30) section. Installing the Flipper Table Module Assembly (D900200) Step...
Page 39 Installing the Flipper Table Module Assembly (D900200) (continued) Step Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-13...
Page 40 Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mount screws (F000170), as shown below. Attach the Flipper Table Module Cover, as shown below. Connect the USB and Power cables, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-14...
Page 41: Printer Driver Installation
CD.) Click on the following buttons to install the appropriate Printer Driver and Online User’s Guide, as shown below: INSTALL button for the C30 Card Printer/Encoder Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-15...
Page 42 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-16...
Page 43 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the terms of the license agreement option and click Next to continue. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-17...
Page 44 Printer Driver Software  Printer Driver User’s Guide  Fargo Diagnostics Utility (Note: Selecting Custom will provide the option to select which components to install.) b. Click Next to continue. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-18...
Page 45 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click Install to begin the installation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-19...
Page 46 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait while the C30 Card Printer is configuring your new software installation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-20...
Page 47 Installing the Printer Driver (continued) Step Procedure Select the port that your Printer is connected to at this time. Click on the OK button and continue with the installation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 48 Step Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 49 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Select the installed Ribbon Type. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-23...
Page 50 Click on the YES button to exit the installer, as shown below. b. Click on the NO button to return to the installer’s main menu to install additional software components. You have completed the installation Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-24...
Page 51: Printing A Test Print Image
From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 98SE, Me and 2000). b. Double click on the Persona C30 Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the Persona C30 Printing Preferences window.
Page 52 This completes the Persona C30 Card Printer/Encoder Installation Guide. For additional help regarding the Test Print and other related items, see the Persona C30 Card Printer/Encoders User Guide located under Start > Programs > Fargo. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 53: Printer Transport
Moving the Printer to another location Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 54: Section 4: General Troubleshooting
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 55: Communications Errors
Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer. b. Ensure that the Print Both Sides option in the Printer Driver is set correctly. c. Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run.
Page 56 Accessories Program Group). 1) Go to the File menu and select Page Setup. 2) Click on the Printer button and select the Persona C30 Card Printer. 3) Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.)
Page 57: Print Process Errors
Review the following information.  Symptom: Cards will not feed at all.  Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error ...
Page 58 Remove all cards from the Hopper. b. Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility send a test print to the Printer. See the Using the Diagnostic Utility d.
Page 59 Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Using the Diagnostic Utility e. If the Card Hopper Feed Motor is not moving, continue to Step 8.
Page 60: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)
Card Hopper Roller. Printer is out of cards.  Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error  Driver Monitor Error Display: Unable to Feed Card Persona C30 Card Printer User Guide (Rev.
Page 61 The blocked Sensor should read +4.99 vdc.  The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 62: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)
Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon.  Printer Error State: The Ribbon tag information is corrupted or incorrect.  Driver Monitor Error Display: Ribbon RFID Error Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 63 Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Sensor is Corrupted) Persona C30 Card Printer User Guide (Rev. 2.2) Resolving the Ribbon RFID Error (Ribbon RFID in this section. Fargo Electronics, Inc.
Page 64: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)
Replace the Print Ribbon RFID Sensor. a. Replace the Print Ribbon RFID Sensor. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-11...
Page 65: Resolving The Mag Verify Error
Symptom: The Printer is unable to verify encoded data.  Printer Error State: The Printer is unable to verify encoded data.  Driver Monitor Error Display: Mag Verify Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-12...
Page 66 Module docking station. e. If the Magnetic Module is properly seated, replace the magnetic head (as needed). (Note: See the current Persona C30 User Guide for related instructions in the Parts Replacement Section.) If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted.
Page 67 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Persona C30 Card Printer User Guide (Rev. 2.2) 4-14...
Page 68: Resolving The No Mag Installed Error
 Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer.  Driver Monitor Error Display: No Mag Installed Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-15...
Page 69 Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module. See the Persona C30 service manual for replacement procedures.) If the Printer has no Magnetic Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding...
Page 70: Resolving A Ribbon Sensor Error (Ribbon Miscue)
Symptom: The Printer rolls through Ribbon and errors out  Printer Error State: The Printer cannot find the next panel on the Ribbon.  Driver Monitor Error Display: Ribbon Sensor Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-17...
Page 71 Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front of the printer to block the light while calibrating this sensor.  If the issue persists, continue to Step 8. Replace the Ribbon Sensor. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-18...
Page 72: Resolving A Ribbon Break Jam Error
Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. NOTE: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity. Step Procedure Review the following information.
Page 73 J-4 Main Board connection and to the Encoder Sensor. a. Press on the Resume button. b. If the issue persists, replace the Encoder Sensor. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Diagnostic Utility tabs procedure.
Page 74: Resolving A Ribbon Out Error
RESTRICTED USE ONLY Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. NOTE: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity. Step Procedure Review the following information.
Page 75: Resolving A No Ribbon Installed Error
Symptom: Printer errors out as soon as it receives data from PC  Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon  Driver Monitor Error Display: No Ribbon Installed Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-22...
Page 76 If the connections are loose, reattach them.  Press on the Resume button.  If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-23...
Page 77: Resolving A Invalid Ribbon Error
Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer model.  Driver Monitor Error Display: Invalid Ribbon Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-24...
Page 78 If the connections are loose, reattach  Press on the Resume button..  If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-25...
Page 79: Resolving A Wrong Ribbon Error
Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer Driver information  Driver Monitor Error Display: Wrong Ribbon Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-26...
Page 80 Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer.  If using Windows 98SE, Me, right click on the C30 Card Printer Icon and select Properties.  If using Windows 2000/XP, right click on the C30 Card Printer and select Printing Preferences.
Page 81: Resolving A Card Jam Error
Review the following information.  Symptom: Card is jammed.  Printer Error State: Card TOF Sensor is detecting no card motion  Driver Monitor Error Display: Card Jam Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-28...
Page 82 If unblocked, the Sensor should read 0.15 to 0.18 VDC. d. If the voltages do not read correctly, replace the Sensor. (Note: See the current Persona C30 User Guide for related instructions in the Parts Replacement Section.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 83: Resolving A Headlift Motor Or Sensor Error
Symptom: The Printhead continuously cycles or does not cycle at all  Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam  Driver Monitor Error Display: General Error Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-30...
Page 84 Replacement Section.) d. If the Motor does turn, continue to Step 7. Replace the Headlift Motor. (Note: See the current Persona C30 User Guide for related instructions in the Parts Replacement Section.) a. If the Motor does turn, continue to Step 8.
Page 85: Resolving The Cover Open Error Message
Section.) b. If the Sensor still does not work, continue to Step 4. Replace the Main Board. (Note: See the current Persona C30 User Guide for related instructions in the Parts Replacement Section.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 86: Resolving The Blank Output Issues
After a self-test has been run, open the to front cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4.
Page 87 Open the Printer Control Panel from the Computer.  If using Windows 98SE, Me, right click on the Persona C30 Card Printer Icon and select Properties.  If using Windows 2000/XP, right click on the Persona C30 Card Printer and select Printing Preferences.
Page 88 If less than 22 volts is read on any of the pins, replace the Printhead.  If still having issue with blank cards, replace the Main Board. (See the current Persona C30 User Guide for instructions on replacing the Main Board in the Parts Replacement Section.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 89: Flipper Table Module Assembly Problems
Symptom: The Flipper Table Module Assembly is not functioning.  Printer Error State: The Printer is unable to communicate with the Flipper Module.  Driver Monitor Error Display: No Flipper Module Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-36...
Page 90: Resolving The Flipper Jam Error
Symptom: The Flipper Table Module is jamming.  Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card.  Driver Monitor Error Display: Flipper Jam Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-37...
Page 91 Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-38...
Page 92: Diagnosing Image Problems
Examine the Printhead for visible damage. Clean the Printhead. See the Replace the Printhead if the problem persists. See Assembly (D900023). Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Cleaning the Printhead procedure. Replacing the Printhead 4-39...
Page 93: Resolving The Card Surface Debris Problems
Ensure the cards are clean and stored in a dust-free environment. Do not use cards with embedded contaminants in the surface. Clean the inside of the Printer. See Clean the Cleaning Roller. See Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Cleaning the Printer's Interior.
Page 94: Resolving The Incorrect Image Darkness Problems
Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (C30) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. procedure. 4-41...
Page 95 RESTRICTED USE ONLY Resolving the Incorrect Image Darkness problems (continued) Step Procedure Correct the Image Darkness. See the Using the Image Darkness Option procedure. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-42...
Page 96: Resolving Ribbon Wrinkle Problems
Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. (C30). 4-43...
Page 97 RESTRICTED USE ONLY Resolving Ribbon Wrinkle problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Image Darkness Option 4-44...
Page 98: Resolving The Excessive Resin Printing Problems
 Printer Error State: None  Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 99 RESTRICTED USE ONLY Resolving the Excessive Resin Printing problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Image Darkness Option 4-46...
Page 100: Resolving The Incomplete Resin Printing Problems
Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Increase the Image Darkness. See the procedure. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. (C30). Using the Image Darkness Option 4-47...
Page 101: Resolving The Image Placement Problems
Open the Printer Control Panel from the Computer.  If using Windows 98SE, Me, right click on the Persona C30 Card Printer Icon and select Properties.  If using Windows 2000/XP, right click on the Persona C30 Card Printer and select Printing Preferences.
Page 102 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Graphic A Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-49...
Page 103 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-50...
Page 104: Resolving The Poor Image Quality Problems
If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-51...
Page 105: Running The Self Test
RESTRICTED USE ONLY Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.
Page 106: Running The Standard Self Test Print
RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Standard Self Test Print Display A: Full Color Test Print Persona C30 Card Printer User Guide (Rev. 2.2) 4-53...
Page 107: Running The Magnetic Self Test (Hico Only)
RESTRICTED USE ONLY Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation.
Page 108: Section 5: Printer Adjustments
Selecting the Auto Ribbon Select option ______________________________________________ 5-16 Using the new Printer Driver (Version 2.1.5)___________________________________________ 5-17 Changing the Color Profile Selection for the C30 _______________________________________ 5-18 Adjusting the Color Matching option _________________________________________________ 5-20 Adjusting for the Resin Dither ______________________________________________________ 5-21...
Page 109 Reviewing the Track Data Note _____________________________________________________ 5-49 Reviewing the ASCII Code and Character Table ________________________________________ 5-50 Using the Overlay / Print Area tab (Persona C30) _________________________________________ 5-51 Enabling the Frontside and Backside options___________________________________________ 5-52 Enabling the Frontside option (Overlay / Print Area)_____________________________________ 5-53...
Page 110 Using the Ribbon Tension Option __________________________________________________ 5-102 Using the Flipper Home Offset Option_______________________________________________ 5-103 Using the Flipper Center Offset Option ______________________________________________ 5-103 Using the Flipper Smart Angle Offset Option _________________________________________ 5-104 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 111: Safety Messages (Review Carefully)
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 112: C30 Print Driver Options
RESTRICTED USE ONLY Fargo Electronics, Inc. C30 Print Driver Options Reviewing C30 Printer Drivers The window title reflects the specific Printer Driver in use as shown in this introductory section. Reviewing C30 Printer Drivers This section applies to the C30 Printer.
Page 113: Using The Card Tab (Persona C30)
CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 114: Adjusting The Orientation Option
Select Landscape under Orientation to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 115: Selecting The Number Of Copies
RESTRICTED USE ONLY Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 116: Using The Diagnostics Button Under The Card Tab
Using the Diagnostics button under the Card tab Step Description Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window. See the Diagnostic Tool Utility Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. section.
Page 117: Using The Clean Printer Option
Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card. Place the Cleaning card into the Single Feed Slot. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-10...
Page 118: Using The Clean Printer Option (Continued)
Using the Clean Printer Option (continued) Step Description Click on the Clean button at the bottom of the window. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed.
Page 119: Using The Test Print Button
Description Click on the Test Print button to send a simple self-test print to the Printer.  Ensure that the YMCKO Ribbon is installed for C30 or a Premium Resin Ribbon installed for DTC300M.  Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly.
Page 120: Using The About Button
Using the About button Step Description Click on the About button to open a dialog box containing the copyright and version, date code information about this Printer Driver software. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-13...
Page 121: Using The Device Options Tab (C30)
Using the Device Options tab (C30) Reviewing the Device Options tab The C30 window with the Device Options tab is displayed below. (Note: The C30 Printer now has frontside and backside options, as shown below.) Persona C30 Card Printer User Guide (Rev. 2.2)
Page 122: Adjusting The Ribbon Type Option
Print Ribbon in use. YMCKO – Full Color/Resin Black/Overlay  K – Standard Resin  K – Premium Resin   Colored Resin  Metallic Resin KO – Premium Resin/Overlay  Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-15...
Page 123: Selecting The Auto Ribbon Select Option
Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-16...
Page 124: Using The New Printer Driver (Version 2.1.5)
Driver Update Instructions: The latest Printer Driver (Version 2.1.5) is needed for these specific color problems. You can verify this setup in the C30 Card Printer Properties windows, as shown on the next two pages. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 125: Changing The Color Profile Selection For The C30
Double click on the C30 Card Printer under the Printers window. c. Select Properties under the Printer drop-down menu. (Note: This will bring up the C30 Card Printer Properties window, as shown on the next page.) Click the Color Management tab.
Page 126 RESTRICTED USE ONLY Changing the Color Profile Selection for the C30 (continued) Step Procedure Click Set as Default. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-19...
Page 127: Adjusting The Color Matching Option
Select None for print speed versus print color or for use of third party color matching software. Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching;...
Page 128: Adjusting For The Resin Dither
Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-21...
Page 129: Using The Print Both Sides Option
If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) Persona C30 Card Printer User Guide (Rev.
Page 130: Using The Split 1 Set Of Ribbon Panels Option
If using the YMCKOK Ribbon type, the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel. (Note #1: This option is automatically enabled when the YMCKOK Ribbon type is selected.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-23...
Page 131: Using The Print Back Side First Option
If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-24...
Page 132: Using The Print Back Side Only Option
 The second page of the document will then be printed on the back of a second card. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-25...
Page 133: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options
180 degrees when printed. Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-26...
Page 134: Using The Disable Printing Option
RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer. (Note: This option still allows the Printer to encode cards.) Step Description Select this option to encode or re-encode cards to save time and avoid the use of printing supplies.
Page 135: Using The Image Color Tab (C30)
Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye- sublimation Ribbon panels (YMC).) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-28...
Page 136: Using The Resin Heat (K) Option (Front And Back)
Using the Resin Heat (K) option (Front and Back) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.
Page 137: Using The Overlay Heat (O) Option
RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.)
Page 138: Using The Color Matching Option And Default Button
RESTRICTED USE ONLY Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click on the Default button. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-31...
Page 139: Using The Calibrate Tab (Persona C30)
Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.
Page 140: Using The Image Position Controls
To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection.  The outline around the illustration will always remain in the same Landscape orientation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-33...
Page 141: Using The Image Position Controls (Continued)
Use the Horizontal adjustment to move the image:  Move toward the card output side of the Printer if a positive number is entered.  Move toward the card input side of the Printer if a negative number is entered.
Page 142: Using The Sensors Button
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). Persona C30 Card Printer User Guide (Rev. 2.2)
Page 143: Using The Settings Button
Fargo Electronics, Inc. Using the Settings button Use the Settings button to bring up a separate dialog box for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)
Page 144: Using The Magnetic Encoding Tab (Persona C30)
RESTRICTED USE ONLY Using the Magnetic Encoding tab (Persona C30) Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic encoding process.  The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity Module.
Page 145: Using The Magnetic Track Selection Radio Buttons
Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings (once they have been changed). (Important: Please refer to the following for a description of all Magnetic Track Options.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-38...
Page 146: Using The Magnetic Track Selection Radio Buttons (Continued)
Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. (Note No.1: They do not designate which tracks the Printer will encode (e.g., to encode only Track 2). This must be done through the specific software program.) (Note No.2: Although the Printer Driver will remember the settings specified for...
Page 147: Using The Magnetic Track Options Radio Buttons
(Note No.1: After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track.) (Note No.2: For most applications, the default settings for these options do not need to be changed.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-40...
Page 148: Using The Bit Density Radio Buttons
Select 75 BPI to change the bits per inch to 75 BPI. Select 128 BPI to change the bits per inch to 128 BPI. Select 210 BPI to change the bits per inch to 210 BPI. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-41...
Page 149: Using The Character Size Radio Buttons
Select 5 Bits to change the bits per character to 5 BPC. Select 7 Bits to change the bits per character to 7 BPC. Select 8 Bits to change the bits per character to 8 BPC. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-42...
Page 150: Reviewing The Enable Mle Support Checkbox
This fragmentation of the text string prevents magnetic encoding. (Note: This option may help correct encoding problems in all operating systems.) Step Procedure Check this box to allow the Driver to process the fragmented text. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-43...
Page 151: Using The Ascii Offset Radio Buttons
Procedure Select NULL to change the ASCII Offset to NULL. Select SPACE to change the ASCII Offset to SPACE. Select ZERO to change the ASCII Offset to ZERO. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-44...
Page 152: Using The Lrc Generation Radio Buttons
Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-45...
Page 153: Using The Shift Data Left Checkbox
Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step Procedure Select the Shift Data Left checkbox option to apply to all tracks. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-46...
Page 154: Reviewing The Iso Track Locations
Review the magnetic encoding Module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.) 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 0.130" 0.140" 5-47...
Page 155: Sending The Track Information
Specific Characters added: In other words, specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded, which tracks to encode, when the track data stops and starts and so forth.
Page 156: Reviewing Tracks 1, 2 And 3 (In Table Format)
Data Entry Sending data to Track 1 ~1%JULIE ANDERSON^623-85-1253? Sending data to Track 2 ~2;0123456789? ~3;0123456789? Sending data to Track 3 Persona C30 Card Printer User Guide (Rev. 2.2) Field Valid Characters Separator ASCII 32-95 (See the table below.) ASCII 48-63 (See the table below.)
Page 157: Reviewing The Ascii Code And Character Table
RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space " & Persona C30 Card Printer User Guide (Rev. 2.2) ASCII Code Character ASCII Code < > Fargo Electronics, Inc. Character 5-50...
Page 158: Using The Overlay / Print Area Tab (Persona C30)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area tab (Persona C30) Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. (Note: This option is helpful if, for example, you would like to omit or block out the overlay or printing around a card's smart chip or Magnetic Stripe.)
Page 159: Enabling The Frontside And Backside Options
Select the Print Both Sides checkbox under the Device Options tab to enable the Backside option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin backside option.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-52...
Page 160: Enabling The Frontside Option (Overlay / Print Area)
RESTRICTED USE ONLY Enabling the Frontside option (Overlay / Print Area) Step Procedure Select the Front radio button, which enables the Overlay / Print Area and Security Options functions. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-53...
Page 161: Enabling The Backside Option (Overlay / Print Area)
RESTRICTED USE ONLY Enabling the Backside option (Overlay / Print Area) Step Procedure Select the Back radio button, which enables only the Overlay / Print Area function. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-54...
Page 162: Using The Overlay / Print Area Dropdown Menu
Using the Overlay / Print Area dropdown menu Step Procedure Select the Full Card option for the Printer to overlay and/or print the entire card. Select the Defined Area(s) option for the Printer to overlay and/or print only in the selected and defined area or areas.
Page 163: Using The Overlay / Print Area Dropdown Menu (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) Persona C30 Card Printer User Guide (Rev. 2.2) 5-56...
Page 164: Using The Overlay / Print Area
(Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye-sublimation printing or it will quickly begin to wear or fade. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-57...
Page 165: Using The Overlay / Print Area (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) Persona C30 Card Printer User Guide (Rev. 2.2) 5-58...
Page 166: Using The Defined Area Option
Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-59...
Page 167: Using The Defined Area Option (Continued)
Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.) Persona C30 Card Printer User Guide (Rev. 2.2) Karen Atkins...
Page 168 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 169: Using The Defined Area Option (Continued)
Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 170: Using The Defined Area Option (Continued)
Delete an area by using the Defined Area arrows to select the area and click on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-63...
Page 171: Using Security Options (Visual Security Solutions) (Frontside Option Only)
The following actions will occur when one of the Visual Security locations is selected.  The Overlay / Print Area will be disabled.  The Security Options become selectable. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-64...
Page 172: Selecting Orientation - Landscape Under Card Tab
Procedure Select the Landscape radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-65...
Page 173: Selecting The Visual Security Solutions Dropdown Menu (A To D)
Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click on the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-66...
Page 174: Selecting Orientation - Portrait Under Card Tab
Procedure Select the Portrait radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-67...
Page 175: Selecting The Visual Security Solutions Dropdown Menu (E To H)
Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click on the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-68...
Page 176: Selecting The Verimark Radio Button (Frontside Option Only)
(Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click on the VeriMark radio button (below) for the rectangle-sized area. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-69...
Page 177: Selecting The Holomark Radio Button (Frontside Option Only)
RESTRICTED USE ONLY Selecting the HoloMark radio button (Frontside option only) Step Procedure Click on the HoloMark radio button (below) for the squared-area size. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-70...
Page 178: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-71...
Page 179: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-72...
Page 180: Using The K Panel Resin Tab (C30)
Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-73...
Page 181: Enabling The Frontside And Backside Options
Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-74...
Page 182: Enabling The Frontside Option (K Panel Resin)
Enabling the Frontside option (K Panel Resin) Step Procedure Select the Front radio button to enable the Frontside option. (Note: This enables all K Panel Resin functions, as shown below.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-75...
Page 183: Enabling The Backside Option (K Panel Resin)
Enabling the Backside option (K Panel Resin) Step Procedure Select the Back radio button to enable the Backside option. (Note: This enables all K Panel Resin functions, as shown below.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-76...
Page 184: Selecting From The Print All Black With K Panel Options (Front And Back Options)
TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon's resin black (K) panel as specified by each of the following options.
Page 185: Selecting The Full Card Option (Front And Back Options)
Selecting the Full Card option (Front and Back options) Step Procedure Select the Full Card option for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 186: Selecting The Defined Area(S) Option (Front And Back Options)
Selecting the Defined Area(s) option (Front and Back options) Step Procedure Select the Defined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 187: Selecting The Undefined Area(S) Option (Front And Back Options)
Step Procedure Select the Undefined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.)
Page 188: Selecting The Defined Area(S) Function (Front And Back Options)
.2" x .2" / 5mm x 5mm and at its default location in the lower left-hand corner (0,0). This square represents the first defined area. (Note: Changing the orientation of the card in the Card Tab will change the appearance of this Tab.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-81...
Page 189: Selecting The Defined Area(S) Function (Continued)
Measure the total size for the area and enter those dimensions into the dimension boxes. (Note: The minimum size an area can be is .2" x .2" / 5mm x 5mm.) Persona C30 Card Printer User Guide (Rev. 2.2) Karen Atkins Access Level-2...
Page 190 (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) a. Print the card design and note how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 191: Selecting The Defined Area(S) Function (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Persona C30 Card Printer User Guide (Rev. 2.2) 5-84...
Page 192: Selecting The Defined Area(S) Function (Continued)
RESTRICTED USE ONLY Selecting the Defined Area(s) function (continued) Refer to the previous procedure. X=1.4“ Persona C30 Card Printer User Guide (Rev. 2.2) Karen Atkins Access Level-2 ID# 1234478 * 172355* Y=0.2“ Fargo Electronics, Inc. 5-85...
Page 193 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Persona C30 Card Printer User Guide (Rev. 2.2) 5-86...
Page 194: Selecting The Defined Area(S) Function (Continued)
Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-87...
Page 195: Selecting The Print Ymc Under K And Print K Only Options
(Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-88...
Page 196: Using The Printer Information Tab (Persona C30)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Information tab (Persona C30) Use the options on this tab to view information about the Ribbon installed in the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) 5-89...
Page 197: Reviewing The Ribbon Information
RESTRICTED USE ONLY Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-90...
Page 198: Reviewing The Ribbon Level Indicator
RESTRICTED USE ONLY Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-91...
Page 199: Using The Printer Calibration Utility (Persona C30)
Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory.
Page 200: Using The Image Darkness Option
Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. to enter a negative to enter a positive value and...
Page 201: Using The Print Top Of Form Option
20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card. Caution: If the negative value is set too high, the print Ribbon may break. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-94...
Page 202: Card Output
(Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered.
Page 203: Using The Print Left Of Form Option
Maximum Adjustment Range: The maximum adjustment range is ±127.  As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-96...
Page 204: Using The Magnetic Encoder Voltage Offset Option
(Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-97...
Page 205: Adjusting The Hi-Co Voltage Offset
((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15  Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-98...
Page 206: Adjusting The Lo-Co Voltage Offset
((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42  Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-99...
Page 207: Using The Mag Top Of Form Option
Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe.
Page 208: Using The Mag Top Of Form Option (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) Persona C30 Card Printer User Guide (Rev. 2.2) 5-101...
Page 209: Using The Ribbon Tension Option
Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-102...
Page 210: Using The Flipper Home Offset Option
Step Procedure Enter a negative value to position a card closer to the output of the Printer when the Flipper is in home/horizontal position. Enter a positive value to position a card closer to the output of the Flipper Module when the Flipper is in home/horizontal position.
Page 211: Using The Flipper Smart Angle Offset Option
Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is  5. 1 is approximately 1 degree.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-104...
Page 212: Section 6: Cleaning
RESTRICTED USE ONLY Section 6: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 213: Part Number
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona C30 Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.
Page 214: Cleaning The Printhead
Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 215: Cleaning The Platen And The Card Feed Rollers
This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 216 Use the Cleaning Card from the Printer’s and remove the adhesive backing from both sides of the card. (Note: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.
Page 217 Insert the Cleaning Card into the Single Feed Card Slot until the card stops. (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.)
Page 218: Cleaning The Printer's Interior
Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) Persona C30 Card Printer User Guide (Rev. 2.2)
Page 219: Section 7: Packing The Card Printer
Wipe it down with a lint-free cloth. Clean the Printhead with a alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 220: Section 8: Parts Replacement Section
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 8: Parts Replacement Section See the current Persona® C30 Card Printer Service Manual (Rev. 2.2) at the appropriate Fargo web site. Persona C30 Card Printer User Guide (Rev. 2.2)
Page 221: Section 9: Board Level Diagnostics
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 222: Sensor And Motor
Use this table as a reference tool for Board Level Diagnostics Motor Location Print Drive Stepper Print Headlift Ribbon Drive Persona C30 Card Printer User Guide (Rev. 2.2) Low Range VDC Present .02 1, 3 Not Depressed (+, -) 0 - .17...
Page 223: Section 10: Diagnostic Tool Utility
The diagnostic capabilities of the Printer.  The internal Self Tests of the Printer.  The testing options for Magnetic Encoding. The set of sample images to test the Printer's operation. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-1...
Page 224: Using The Diagnostic Tool Utility
Selecting from the Printer Selection menu Step Procedure Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer. Select the Printer that is going to be tested, as shown below.
Page 225: Reviewing Customized Diagnostic Utility Tabs For Your Printer
Reviewing customized Diagnostic Utility tabs for your Printer Step Procedure Select a Printer from the Printer Selection menu that will customize the tabs that are available. (Note: Only the Diagnostic Utility tabs for the selected Printer will be shown.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 226: Selecting The Print Spooler Tab In The Diagnostics Utility
RESTRICTED USE ONLY Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Step Procedure Select the Print Spooler tab, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-4...
Page 227 Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Click on the Select File button to bring up the Browse for Print File window, as shown below and on the next page. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-5...
Page 228 Click on the Browse button to browse through an open file dialog box, as shown below. b. Select the Print File (.PRN) that is to be sent to the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 229 RESTRICTED USE ONLY Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Select the number of copies to be printed, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-7...
Page 230 Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Click on the Send File button in order to send the selected Print Files (.PRN) to the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-8...
Page 231: Selecting The Firmware Updates Tab In The Diagnostics Utility
RESTRICTED USE ONLY Selecting the Firmware Updates tab in the Diagnostics Utility Step Procedure Select the Firmware Updates tab, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-9...
Page 232: Downloading Firmware Updates
Fargo Electronics Technical Support Web site: http://www.FargoSupport.com/ Select your specific Printer model and click on the Submit button. Click on the Firmware file link labeled for the specific Printer model. Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file.
Page 233: Placing The Printer In The Upgrade Mode
Press and hold down the power and pause buttons on the Printer. Reapply power to the Printer. Hold for 2 seconds then release. Both buttons will blink when it is in the Upgrade Mode. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-11...
Page 234: Sending The Firmware File
Sending the Firmware File Step Procedure Ensure that the firmware File is selected. Click on the Send Firmware button. Upon successful completion of the firmware update, the Printer will restart. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-12...
Page 235: Selecting The Mechanics Tab In The Diagnostics Utility
Selecting the Mechanics tab in the Diagnostics Utility Step Procedure a. Select the Mechanics tab to test Motors and Sensors in the Printer. (Note: This section has a procedure for each function by a Run button, as shown below.) b. See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub-procedures (Steps 2A to 2G).
Page 236 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Ribbon Sensor Calibration button to calibrate the Print Ribbon. (Note: This will ensure proper operation of the Ribbon Sensing systems.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-14...
Page 237 Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor. (Note: When selected, the Printhead should cycle up and down.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-15...
Page 238 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-16...
Page 239 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-17...
Page 240 Click on the Cycle the Card Input Roller (Remove Cards) button to activate the Card Input Motor. (Note: Ensure that all cards have been removed from the Printer before selecting this option.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-18...
Page 241 RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Advance the Ribbon Motor (Remove Ribbon) button to Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-19...
Page 242 RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Reverse the Ribbon Drive Motor (Remove Ribbon) button to Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-20...
Page 243 RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Magnetic TOF Calibrate (HiCo) button to Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-21...
Page 244 RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Magnetic TOF Calibrate (LoCo) button to Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-22...
Page 245: Selecting The Self Tests Tab In The Diagnostics Utility
Select the appropriate Run button to execute either the Barcode Test Card, the Standard Self Test or the Magnetic Self Test, as shown below. (Note: These options apply to the C30, DTC300 and DTC300M Printers).  Click on the Barcode Test Card button to test the resin printing capabilities of the Printer (Note: A full color Ribbon (YMC) with a resin panel (K) or a resin Ribbon is required for this test.)
Page 246: Selecting The Card Samples Tab In The Diagnostics Utility
Check the settings defined in your Driver before printing your selection. d. Click on the Print button when you are ready, as shown below. (Note: The default Card Size is CR-80, as shown below.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-24...
Page 247: Selecting The Magnetic Encoding Tab In The Diagnostics Utility
Track 2 and Track 3. c. Click on the Encode button to encode the data. Click on the Clear button to clear existing data from Track 1, Track 2 and Track 3. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-25...
Page 248 RESTRICTED USE ONLY Selecting the Help button in the Diagnostics Utility Step Procedure Select the Help button to access the Fargo Diagnostics Utility Help document, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-26...
Page 249: Selecting The About Button In The Diagnostics Utility
Step Procedure Select the About button to access version information for the Diagnostics tool. (Note: A list of the Printers that the Diagnostic Utility supports is also available.) Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-27...
Page 250: Selecting The Exit Button In The Diagnostics Utility
RESTRICTED USE ONLY Selecting the Exit button in the Diagnostics Utility Step Procedure Select the Exit button to close out and exit from the Fargo Diagnostics Utility. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-28...
Page 251: Section 11: Firmware Upgrades
RESTRICTED USE ONLY Section 11: Firmware Upgrades Introduction The Persona C30 Card Printer/Encoders - Firmware Upgrade Document (Rev. 2.2) and this section are identical. They both provide step-by-step procedures for upgrading the Firmware on these Printers. Requirements  Windows 32 bit Operating System (XP/2000) ...
Page 252: Safety Messages (Review Carefully)
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-2...
Page 253: Downloading Firmware
 Click on the Start icon on the desktop.  Select the Programs folder.  Select the Fargo folder.  Click on the Diagnostic Utility, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-3...
Page 254: Downloading Firmware (Continued)
Step Procedure Use the Select a printer to continue dropdown menu to select the Printer. a. Click on the Download Firmware button under Step 1:, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-4...
Page 255 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure a. Check that the Computer has an active Internet connection. b. Click on the Yes button, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-5...
Page 256 This will launch the Fargo Support page.  Click on the Firmware selection box.  Use the drop down menu to select the Printer.  Click on the Go button, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-6...
Page 257 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Printer name under Printer Firmware to begin the download, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-7...
Page 258 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-8...
Page 259 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file to the computer’s Desktop, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-9...
Page 260 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Close button to close this dialog when the download is completed, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-10...
Page 261 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure From the computer’s desktop, double click on the Firmware .exe file to un-zip it, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-11...
Page 262 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Browse button on the WinZip Self-Extractor window, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-12...
Page 263 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-13...
Page 264 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-14...
Page 265 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-15...
Page 266 Procedure  Select the Desktop dropdown menu.  Click on the .frm file.  Click on the Open button, as shown below. This completes the Downloading Firmware procedure. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-16...
Page 267: Placing The Printer In The Firmware Upgrade Mode
Caution: Turn off the Printer and unplug the power cord from the Printer. Press and hold down the Power and Pause buttons on the Printer, as shown below. Continue to hold down both the Power and Pause buttons as the power is reapplied, hold the buttons down for two (2) seconds after the power has been restored and then release.
Page 268 RESTRICTED USE ONLY Placing the Printer in the Firmware Upgrade Mode (continued) Step Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-18...
Page 269: Sending The Firmware File
Procedure Ensure that the Printer LCD displays this message: Upgrade Firmware Send File Now. From the Fargo Diagnostic Tool, click on the Send Firmware button, as shown below. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-19...
Page 270 RESTRICTED USE ONLY Sending the Firmware File (continued) Step Procedure Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 11-20...
Page 271: Section 12: Fargo Technical Support
(952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling Fargo Technical Support.
Page 272: Reading The Serial Numbers On A Fargo Printer
You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured.
Page 273: Section 13: Reviewing The Spare Parts List
Section 13: Reviewing the Spare Parts List Reviewing the Persona C30 Spare Parts List Persona C30 ID Card Printer Recommended Spare Parts List Effective Date: June 2004 For current pricing see http://www.fargopartner.com/support_services/ Persona C30 Card Printer User Guide (Rev. 2.2) 13-1...
Page 274: Section 14: Glossary Of Terms
Black Dye-Sublimation panels are distinguished from the black panel using resin by the use of B for dye sub black. K denotes resin black. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 275 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
Page 276 The panel on the Printer from which the user can control Printer functions. The Printer is usually composed of the control buttons and an LED or LCD display. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 277 A small array of mechanical switches installed on the board that can In-line Package be configured to change Printer operations including providing a Switches) variety of self-tests. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-4...
Page 278 Printer can process the file. Duplex Printing Printing on the front and the back of the card. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-5...
Page 279 Only Memory) Encoder (smart card) An electro-mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-6...
Page 280 Some models require a chip change for updates; some firmware can be changed by reprogramming from the PC. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-7...
Page 281 Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 282 IC (Integrated Circuit) An electronic device that contains many individual circuits interconnected and placed within a discrete package. ID (Identification) An abbreviation for identification. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-9...
Page 283 LAN (Local Area An array of several computers connected through a series of data Network) transfer cables for the sharing of data and peripherals. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-10...
Page 284 Magnetic Verify A process to confirm proper magnetic encoding. After encoding, the information is read off back and compared to the intended string. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-11...
Page 285 A resin-like substance that is transferred by the Printhead to the card surface over a printed dye image to prevent image fading, increase abrasion durability and prevent dye migration. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 286 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 287 Print Job A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler.
Page 288 A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image. Resin A semisolid material. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-15...
Page 289 An interface standard, established in 1969 by the Electronic Industries Association, regarding the connecting of computer peripherals. Saturation A measure of the degree of color, from gray, with the same brightness. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-16...
Page 290 Instructions saved in computer memory that directs the computer to perform certain tasks and functions. Spooler A computer application that allows the spooling of print jobs. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-17...
Page 291 Thermistor An electronic resistor on the Printhead with a resistance value that varies in proportion to the heat to which it is exposed. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-18...
Page 292 An AC power supply, typically powered by batteries, which Power Supply) provides temporary power to the PC or Printer during an interruption of the supply voltage. Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 14-19...
Page 293 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. 14-20...
Page 294: Section 15: Index
Card Input Hopper Capacity, 2-2 card orientation, 5-62 card output, 5-94 Card Size, 2-11 card stock scratches, 4-39 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Card Surface, 2-11 cards look pixilated or grainy, 4-51 card's Magnetic Stripe/smart chip, 5-26...
Page 295 Film, 14-7 Firmware, 14-7 Flash Memory, 14-8 Flipper Table Module, 2-12 Font, 14-8 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. For Overlay Only, 5-57 For Print and Overlay, 5-57 FPGA (Field Programmable Gate Array), 14-8 Front and Back radio buttons, 2-12...
Page 296 Metallic Resin, 2-8 Monitor, 5-20 Monochrome, 14-12 Monochrome Dye-Sub (B), 4-53 Monochrome Resin (K), 4-53 Motor Voltages (when active), 9-2 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Multi-Language Extension (MLE), 5-43 Network, 14-12 None, 5-20 Oersted (Oe), 14-12...
Page 297 Roller Up/Down Error, 4-31 Rotate Front 180 Degrees option, 5-62, 5-83 rotate front by 180 Degrees, 5-26 rotates image, 5-26 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. RS-232, 14-16 safety issues, 1-2, 4-1, 5-4, 6-1, 9-1, 11-2...
Page 298 Using Clean Printer Option, 5-10 Using the Image Color tab, 4-47 Verify data encoded, 4-13 Vertical / Horizontal adjustment arrows, 5-33 Persona C30 Card Printer User Guide (Rev. 2.2) Fargo Electronics, Inc. Vertical / Horizontal Image Position settings, 4-48 Vertical adjustment, 5-34...

FARGO electronics Persona C30 User Manual

Section 1: Introduction

Section 2: Specifications

Section 3: Setup and Installation Procedures

Section 4: General Troubleshooting

Section 5: Printer Adjustments

Section 5: Printer Adjustments _______________________________________________5-1

Section 6: Cleaning

Section 7: Packing the Card Printer

Section 8: Parts Replacement Section

Section 9: Board Level Diagnostics

Section 10: Diagnostic Tool Utility

Section 11: Firmware Upgrades

Section 12: Fargo Technical Support

Section 13: Reviewing the Spare Parts List

Section 14: Glossary of Terms

Section 15: Index

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Summary of Contents for FARGO electronics Persona C30