FARGO electronics L000286 User Manual
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FARGO electronics L000286 User Manual

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Fargo CardJet™ Professional Series 410 Card
Printer/Encoder and Persona CardJet™ C7
Printer User Guide (Rev. 6.1)
Part Number: L000286

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  • Page 1 Fargo CardJet™ Professional Series 410 Card Printer/Encoder and Persona CardJet™ C7 Printer User Guide (Rev. 6.1) Part Number: L000286...
  • Page 2 (952) 941-9470 (800) 459-5636 FAX: (952) 941-7836 www.fargo.com E-mail: sales@fargo.com CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Document Title Fargo CardJet Professional Series 410 Card Printer/Encoder and Persona CardJet C7 Printer User...

  • Page 3: Table Of Contents

    Troubleshooting with the normal Printer Driver Preference Options _________________________ 3-19 Troubleshooting with the Magnetic Encoding Module (both 410/C7 models) _________________ 3-19 Troubleshooting with the Error Messages _____________________________________________ 3-20 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 4 Reviewing the ASCII Code and Character Table ________________________________________ 4-62 Sending the Track Information ______________________________________________________ 4-63 Selecting the Print Supplies tab________________________________________________________ 4-64 Using the Reorder Numbers indicators________________________________________________ 4-66 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 5 Contacting Fargo Technical Support_____________________________________________________ 6-1 Section 7: Reviewing the Spare Parts List ______________________________________ 7-1 Section 8: Glossary of Terms ________________________________________________ 8-1 Section 9: Index___________________________________________________________ 14 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 6: Section 1: Introduction To Cardjet

    Rules. You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and/or obtain warranty service for this equipment. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 7: How To Use The Manual

    RESTRICTED USE ONLY How to use the manual The CardJet Card Printer User Guide (Rev. 6.1) is, in fact, the troubleshooting and field service manual for both the Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Card Printer/Encoder. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms.

  • Page 8: Safety Messages (Review Carefully)

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 9: Additional Safety Precautions For Cardjet Technicians (Review Carefully)

    It may be damaged if exposed to static electrical discharges. Discharges may be generated by various means, such as walking on a carpeted floor.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 10: Section 2: Technician Overview

    CardJet Card Printers. Technicians can use this strategy to gain expert-level knowledge of the Printer in order to efficiently troubleshooting all aspects of it. This method safeguards the need to maintain fully-operational Printers at all times and ensures that on-site Technicians have access to critical, accurate and current CardJet troubleshooting-related procedures.
  • Page 11 Technician Handbook for CardJet Card Printers (continued) ____________________________ 2-63 Technician Handbook for CardJet Card Printers (continued) ____________________________ 2-64 Technician Handbook for CardJet Card Printers (continued) ____________________________ 2-65 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 12: Reviewing The Cardjet Printers (410 And C7)

    Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Printer. (Note: Each Printer will use inkjet receptive cards that are 30 mil in thickness and CR-80 in size. The cards are stored in an easy loading Card Cartridge.) ...

  • Page 13: Reviewing The Persona Cardjet C7 Card Printer/Encoder

     Camera/Tripod  Software Available with Mag Bundle CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Persona CardJet C7 Card Printer 50-card capacity Card Cartridge Optional Hi-Co Magnetic Stripe Encoding Persona Series Look and Color (Ice Blue)

  • Page 14: Technician Review Of Printer Features

    Cradle the Printer Driver must be installed and the Printer's Power and USB cables must be connected.) Once this is done, the Printer's Ink Cartridge Cradle will move to the center position whenever the Top Cover is open. Card Catches printed cards as they eject from the Printer. This Hopper will hold a Output maximum of 50 cards.

  • Page 15: Technician Review Of Printer Features

    RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) See the Cleaning the Ink Cartridges and Ink Cartridge Cradle procedure. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 16: Technician Review Of Printer Features (Continued)

    PC.)  All other buttons will not function and a Card Printer self-test will not be possible. (Note: When the Printer is not connected and the Card Cartridge and Ink Cartridge are not installed, only the Ink LED will flash as this is controlled by firmware.)
  • Page 17 RESTRICTED USE ONLY Fargo Electronics, Inc. Technician Review of Printer Features (continued) CANCEL CARD POWER Button / Button Button / CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 18: Technician Review Of Printer Features (Continued)

    LED will then flash until the Ink Cartridge is installed. These two lights will not flash simultaneously.) See the Interpreting the LED Lights CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. procedure.

  • Page 19: Technician Review Of Printer Features (Continued)

    Troubleshooting Instructions. See Section 2): 1. Correct the condition and close the Top Cover to continue printing. See the Interpreting the LED Lights CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. procedure. 2-10...

  • Page 20: Technician Review Of Printer Features (Continued)

    (Note: This will cancel the job at both the PC and the Printer level. If a card is left within the Printer after a print job is canceled, it will automatically be ejected.) Card Input Load the Card Cartridges into this Hopper.

  • Page 21: Technician Review Of Printer Features (Continued)

    Connect to a Windows PC with a USB cable. See Interface Printer to the Computer. Port CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Powering up the Card Printer. Connecting the Card...

  • Page 22: Technician Review Of Cardjet Specifications

    Card Printer as CSA Certified under CSA Standard 22.2. File Number: E145118 The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)

  • Page 23: Reviewing The Agency Listings

    Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 2-14...

  • Page 24: Reviewing The Technical Specifications

    Reviewing the Technical Specifications The Technical Specifications for the Professional Series CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer are provided here. (Note: The CardJet Card Printers do not provide for oversized card capability, less than 30-mil card capability, Smart card encoding, support of non-Fargo cards and exception feed.)

  • Page 25: Reviewing The Technical Specifications

    Print speed indicates an approximate batch print speed. (Note: It is measured from the time a card feeds into the Printer to the time it ejects from the Printer. Print speeds do not include the time needed for the PC to process the image.) Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.
  • Page 26  1 year – Persona  Indicate to refer to price list. Weight 19.4 lbs. / 8.8 kg CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-17...

  • Page 27: Technician Review Of Cardjet Card Printer Setup

    Technician Review of CardJet Card Printer Setup IMPORTANT! Fargo Card Printers require highly specialized print supplies to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies.

  • Page 28: Connecting The Card Printer To The Computer

    98Se/Me/2000/XP. For best results, a Pentium™ class 233 MHz computer with 64 MB of RAM or higher and 200 MB free hard disk space is required. The Printer is equipped with a USB 1.1 high-speed interface port. This port is the means through which the Printer receives data from the computer.

  • Page 29: Opening The Top Cover To The Card Printer

    Opening the Top Cover to the Card Printer Step Procedure Open the Top Cover of the Printer by lifting up on its front edge and tilting the cover back into its fully open position. See CardJet Engineering Drawing R400019 in the appendix.

  • Page 30: Powering Up The Card Printer

    Place the AC power plug end of the power supply cord into an available wall outlet. Press the Power button if you wish to turn the Printer ON or OFF. (Note: If the Printer will not be used for a long period of time, unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit.)

  • Page 31: Reviewing The Printer Driver Operator Interface

    Technicians can access the Printer Driver window by selecting Start button > Settings > Printers > CardJet Professional 410 Card Printer (right click) or CardJet Persona C7 Card Printer (right click) > Printing Preferences to bring up the CardJet 410 Card Printer Printing Preferences window.

  • Page 32: Reviewing The Printer Driver Operator Interface

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer Driver Operator Interface (continued) See Section 3: Printer Adjustments for more detailed procedures. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 2-23...
  • Page 33 Also provides a Default button. Interfacing with the Print Supplies tab: Access the Print Supplies tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Use the Print Supplies tab to view Prints Remaining under Color Ink Cartridge and Black Ink Cartridge.

  • Page 34: Reviewing The Printer Properties Window

    Reviewing the Printer Properties window Access the Professional Series CardJet 410 or Persona CardJet C7 Card Printer Properties window via Start > Settings > Printers > Properties in order to input appropriate Printer Property information. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 35: Technician Review Of Ink And Card Cartridges

    The CardJet Card Printer requires specialized Ink and Card Cartridges to produce high- quality, durable cards. This section explains these materials in detail and also explains how each is loaded into the Printer. Refer to the Technician Handbook for CardJet Card Printers in this section.

  • Page 36: Reviewing The Ink Cartridges

    (1) a color Ink Cartridge and (2) a black Ink Cartridge. Both Cartridges must be installed for the Printer to function. Together, these Ink Cartridges produce all of the rich, colorful graphics, text, bar codes and photographs necessary for producing high-quality cards.

  • Page 37: Loading The Ink Cartridges

    Procedure Caution: Before Ink Cartridges can be loaded into the Printer, the Printer Driver must be installed and the Printer's power and USB cables must be connected. Once this is done, the Printer's Ink Cartridge Cradle will move to the center position whenever the Top Cover is open.

  • Page 38: Loading The Ink Cartridges

    Touching these parts will result in clogs, ink failure and bad electrical connection. Also, do NOT remove the copper strips, which are required electrical contacts. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 39: Loading The Ink Cartridges (Continued)

    Cartridges are loaded, close the Top Cover. (Note: When loaded properly, the Ink Cartridge Cradle will return to the home position on the right-hand side of the Printer and the Ink LED light will turn off indicating that the Ink Cartridges are installed and ready for printing.) See the CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev.

  • Page 40: Reviewing The Card Cartridges

    RESTRICTED USE ONLY Reviewing the Card Cartridges The Card Printer accepts on CardJet cards with a thickness of 30 mil (.030"/.762mm).  Thermal Inkjet Printing: CardJet cards are specially designed for use with thermal inkjet printing. (Note: Their unique surface coating is what allows you to produce inkjet cards that have the color clarity, durability and moisture resistance required for the rigors of most ID card applications.)

  • Page 41: Loading The Card Cartridge

    RESTRICTED USE ONLY Loading the Card Cartridge Before printing, load blank cards into the Printer's Card Input Hopper, as follows: Step Procedure Close the Printer's Top Cover. (Note: The Printer will indicate that a Card Cartridge needs to be installed by flashing the Card LED light.) See the Interpreting the LED Lights Remove the Card Cartridge from its packaging.

  • Page 42: Loading The Card Cartridge

    Set the Card Cartridge onto the Card Input Hopper with the arrow on the top of the Cartridge pointing toward the front of the Printer as shown below. Push the Card Cartridge down until it clicks into place. See the next two pages. (Note: When installed properly, the Card LED light will turn off to signal that the Card Cartridge is ready for printing.)

  • Page 43: Printing The Test Print (After Installing Ink And Card Cartridges)

    Once the Ink and Card Cartridges are installed, a self-test should be performed to check for proper operation of the Printer. (Note: The self-test function also requires that the Print Driver is installed and the Printer's power and USB cables connected.)

  • Page 44: Technician Handbook For Cardjet Card Printers

    HP Print Engine and Fargo additions that allows printing on CardJet cards (CR-80, 30 mil). For this purpose, the Printer has a special Card Path, an Input Hopper for a Card Cartridge, extra Card Sensor(s) and a Fargo Controller (2 Boards).

  • Page 45: Technician Handbook For Cardjet Card Printers

    LED will then flash until the Ink Cartridge is installed. These two lights will not flash simultaneously.) See the Interpreting the LED Lights CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. procedure. Continued on the next page...

  • Page 46: Power Button

    Printer for the next print job. (Note: This Cancel function will Relates to cancel all print jobs at both the PC and the Printer level and will Printer Error completely reset the Printer. If a card is left within the Printer after a Reporting and print job is canceled, it will automatically be ejected.)

  • Page 47: Technician Handbook For Cardjet Card Printers (Continued)

    The LED error light indicates an incorrect Card Cartridge installation. (incorrectly See the Interpreting the LED Lights installed; LED error light) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. procedure. procedure. Continued on the next page 2-38...
  • Page 48 Cartridge in the Printer is out of ink. Troubleshooting Instructions. See Section 2):  Replace the Cartridge and close the cover to print. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Interpreting the LED Lights procedure.

  • Page 49: Technician Handbook For Cardjet Card Printers (Continued)

    The Card Cartridge can be used to monitor card levels because it is Monitoring (via transparent and the Operator can see directly into the Cartridge. Card Cartridge) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-40...

  • Page 50: Technician Handbook For Cardjet Card Printers (Continued)

    HP Print Engine and Fargo additions that allows printing on CardJet cards (CR-80, 30 mil). For this purpose, the Printer has a special Card Path, an Input Hopper for a Card Cartridge, extra Card Sensor and a Fargo Controller (2 Boards).

  • Page 51: Technician Handbook For Cardjet Card Printers (Continued)

    When the print job and the Printer is initiated with normal conditions and the Printer Top Cover is opened during the print process, the Firmware will trap the condition and will put the Printer into a safe pause mode. ...

  • Page 52: Technician Handbook For Cardjet Card Printers (Continued)

     Detect card edge: The Fargo Controller detects if there was a leading or trailing edge of a card detected. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Interpreting the LED Lights procedure.

  • Page 53: Technician Handbook For Cardjet Card Printers (Continued)

    The remainder of the print job is restarted when a new Cartridge is and Error correctly installed. Messages) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-44...

  • Page 54: Technician Handbook For Cardjet Card Printers (Continued)

    Encoding Retry option is provided for the Operatorvia an on-screen button that correctly initiates an attempt to re-encode the card when selected. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 55: Technician Handbook For Cardjet Card Printers (Continued)

    Windows recognizes three (3) USB devices: the Print Engine, the Fargo Controller and an on-Board USB hub (needed to split USB upstream into three USB downstream channels). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 56: Technician Handbook For Cardjet Card Printers (Continued)

    Detection (See The printing will continue when the Card Cartridge is replaced with a Card LED) legal Cartridge. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-47...

  • Page 57: Technician Handbook For Cardjet Card Printers (Continued)

    Cartridge Requirements: The Printer will require both the color, dye Ink Cartridge and the black pigment Ink Cartridge to function. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 58: Technician Handbook For Cardjet Card Printers (Continued)

    1.) Troubleshooting Instructions. See Section 2): 1. Correct the condition and close the Top Cover to continue printing. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 59: Technician Handbook For Cardjet Card Printers (Continued)

    Printer Top Cover to restart the Printer operation and continue printing cards. Ink LED (empty Before running out of a ink, the Printer correctly notifies the Operator of Ink Cartridge) the empty Ink Cartridge via the ink LED and that the remainder of the print job is restarted when a new Cartridge is correctly installed.

  • Page 60: Technician Handbook For Cardjet Card Printers (Continued)

    LED and on-screen message.  The printing will continue when the Card Cartridge is replaced with a good Cartridge. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-51...

  • Page 61: Technician Handbook For Cardjet Card Printers (Continued)

    Cartridge is replaced with a good Cartridge. Input Hopper The Printer has a special Card Path, an Input Hopper for a Card Cartridge, extra Card Sensor and a Fargo Controller (2 Boards). This Printer area stores the blank cards, ready to print.

  • Page 62: Technician Handbook For Cardjet Card Printers (Continued)

    Use the Image Position tab to select Horizontal and Vertical positioning (right and left arrows) of the cards. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Selecting the Print Quality (Best, Normal or Fast procedure.

  • Page 63: Technician Handbook For Cardjet Card Printers (Continued)

    Also provides the Clean Ink Cartridge Nozzles button. The Technician can view the Color Ink Cartridge Reorder Number, Black Ink Cartridge Reorder Number and the Card Cartridge Reorder Number. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Selecting the procedure.

  • Page 64: Technician Handbook For Cardjet Card Printers (Continued)

    Cartridge and reports that it is illegal via the Ink LED and that printing are restarted when the Ink Cartridge is replaced with a good Cartridge. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 65: Technician Handbook For Cardjet Card Printers (Continued)

    Card LED) and a PC on-screen error message indicating a card feeding error (via the Driver Operator interface). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 66: Technician Handbook For Cardjet Card Printers (Continued)

    The portion of the Printer that accepts the completed cards. Close the door if you want the card to stick neatly. Pause, Slow When the Printer data from the PC slows down or pauses for short Print intervals, there is not adverse effect on the printed output. (Note:...

  • Page 67: Technician Handbook For Cardjet Card Printers (Continued)

    Press the Power button to turn the Printer ON and OFF. (Note: The blue LED above the button turns OFF or ON to indicate when power is applied. This is the only active button when the Printer is not connected to the PC.) ...

  • Page 68: Technician Handbook For Cardjet Card Printers (Continued)

    LED flash. (Note: It resumes without error after an Ink Cartridge is replaced if ink runs out in the middle of a batch print.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 69: Technician Handbook For Cardjet Card Printers (Continued)

    The Operator can push on the Card button after removing a misfed or stuck card in the Card Path. Printer Interface 1. Connect the Printer to a host PC via a USB cable to start-up the and Connection Printer. There is device initialization and Firmware downloading (Printer Driver occurwhen Printer start-up is initiated.

  • Page 70: Technician Handbook For Cardjet Card Printers (Continued)

    Printer connections are described as follows for Technician review:  Connections PC via a USB cable connection: When a Printer is connected to a host PC via a USB cable, device initialization and Firmware downloading occur when Printer start-up is initiated.

  • Page 71: Technician Handbook For Cardjet Card Printers (Continued)

    Maintenance The Operator should not need to service or maintain this Printer. (both 410/C7 models) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 2-62...
  • Page 72 Observe and record the Printer and PC screen responses when the card is printed. The Ink LED should return to normal. The Printer should resume printing the print job. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 73 Open During is opened during the print process.  Print Recovery The Firmware will trap the condition and will put the Printer into a safe pause mode.  The Printer will restart the operation and will continue printing cards after the Operator closes the Printer Top Cover.
  • Page 74 Windows recognizes three (3) USB devices: the Print Engine, the Fargo Controller and an on-Board USB hub (needed to split USB upstream into three USB downstream channels). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 2-65...

  • Page 75: Section 3: Troubleshooting Guidelines

    Resolving the Bar Code problems ___________________________________________________ 3-24 Resolving the Off-center Card Printing problems _______________________________________ 3-24 Resolving the pixelated or grainy ID Card Photo problems ________________________________ 3-25 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 76: Safety Messages (Review Carefully)

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 77: Additional Safety Precautions For Cardjet Technicians (Review Carefully)

    It may be damaged if exposed to static electrical discharges. Discharges may be generated by various means, such as walking on a carpeted floor.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 78 Danger: You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit. Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 79: Interpreting The Led Lights

    RESTRICTED USE ONLY Interpreting the LED Lights The LED lights located on the front of the Printer indicate what is working and not working inside the Printer. To accurately interpret what it means when these lights are on, off or flashing, please refer to the following table.
  • Page 80 Power Card On solid Flashing CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Cause / Solution Indicates you need to check the status of the Card Cartridge and/or the card being used for the current print job.
  • Page 81 Card Ink LED Cause / Solution On solid Flashing Indicates you need to check the status of the Ink CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Cartridges. This LED will flash when:  The Top Cover is open. When open, the Ink Cartridge will move to the install position.

  • Page 82: Reviewing The Fargo Controller Error Types

    The Driver shows an error message with detailed explanation of the error condition. Error The Driver will post corresponding error messages again (as generated). Repeated CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 83: Reviewing The Error Messages For Printer Drivers

    Reviewing the Error Messages for Printer Drivers This section applies to the Status Monitor requirements for Windows 98Se/Me/2000/XP Printer Drivers. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Reviewing the Status Monitor dialog box and buttons The Status Monitor only presents itself to the Operator when an error occurs.

  • Page 84: Reviewing The Error Messages Windows 98Se/Me/2000/Xp Printer Drivers

    Cartridge problem is X.) Error Code: 6 (displayed on lower left) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Install the Cartridge to print or cancel printing by pressing the Cancel button on the front of the Printer.
  • Page 85 Printer is out of cards. Error Code: 15 (displayed on lower left) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Install the Cartridge, then press the Card button on the front of the Printer to print or cancel printing.
  • Page 86 (The Firmware Error Code: 22 reports an illegal state.) (displayed on lower left) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Consider having a replacement Cartridge available. To order...
  • Page 87 No tag is present.  It cannot read the tag.  The tag is corrupted. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Replace the Cartridge with a certified Cartridge and close the Top Cover to print.
  • Page 88 Ink Cartridge Id.  Persona supplies are installed into a Professional model. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Replace with the proper Cartridge and close the Top Cover to print.
  • Page 89 Card Cartridge. Displays a No Paper Fed error. Error Code: 20 (displayed on lower left) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution and Related Service Procedure Check under the Printer’s Top Cover for a card jam or other obstruction.

  • Page 90: Reviewing The Error Messages For The Magnetic Encoding Module

    Encoding Module After the Cancel button is clicked, there is a cancelled card in the Encoding Module. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Solution Reposition the card under the encoder’s roller and click on the Retry button to try encoding again.

  • Page 91: Troubleshooting With Printer Components

    Operator of the empty Ink Cartridge via the Ink LED.  Technician Note: Ensure that the remainder of the print job is restarted when a new Cartridge is correctly installed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 3-17...
  • Page 92 LED.  Technician Note: Ensure that printing continues and that printing are restarted when the Ink Cartridge is replaced with a legal Cartridge. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 3-18...

  • Page 93: Troubleshooting With The Printer Driver Ink Fuel Gauges

    Prints an image when the Operator provides Magnetic Encoding as part of the requested card image data via the Driver software.  Encodes HiCo Magnetic Encoding data onto a magnetic strip on each card. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 3-19...

  • Page 94: Troubleshooting With The Error Messages

    CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 95: Troubleshooting With The Printer Connections

    Description Ensure that Printer connections provide these functions:  PC via a USB cable connection: When a Printer is connected to a host PC via a USB cable, device initialization and Firmware downloading occur when Printer start-up is initiated. ...

  • Page 96: Troubleshooting With The Host Driver Download Software

    RESTRICTED USE ONLY Troubleshooting the Card Jam If a card becomes jammed inside the Printer, the Card LED light will flash and the Printer will pause operation. Refer to the following steps for instructions to clear the jam: Step Procedure Leave the power ON and open the Printer's Top Cover.

  • Page 97: Resolving The Cardjet Card Printer Problems

    Be sure the Printer is ready. (Note: The blue Power LED light should be lit when the Printer is ready to print.) d. No other LED lights should be lit when the Printer is in ready mode. If they are, verify that Ink and Card Cartridges are properly installed.

  • Page 98: Resolving The Off-Center Card Printing Problems

    Are you using an infrared bar code scanner? If so, select the Infrared Bar Codes option within the Image Color tab. (Note: This option directs the Printer to print black text and bar codes with the black pigmented Ink Cartridge which is required for printing infrared bar codes.)

  • Page 99: Resolving The Pixelated Or Grainy Id Card Photo Problems

    If capturing images with a digital camera or video camera, be sure the camera has a high enough resolution for photos to be printed at about the same size at which they were captured. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 3-25...

  • Page 100: Table Of Contents ___________________________________________________________________

    RESTRICTED USE ONLY Section 4: Printer Adjustments The purpose of this section is to provide the Operator with specific information on Printer adjustment procedures. Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed). Table of Contents...
  • Page 101 Cleaning the Ink Cartridge Nozzles (continued) ______________________________________ 4-71 Cleaning the Ink Cartridge Nozzles (continued) ______________________________________ 4-72 Cleaning the Ink Cartridge Nozzles (continued) ______________________________________ 4-73 Selecting the Test Printer button_____________________________________________________ 4-74 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 102: Safety Messages (Review Carefully)

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 103 It may be damaged if exposed to static electrical discharges. Discharges may be generated by various means, such as walking on a carpeted floor.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 104: Installing The Printer Driver From The Software Installation Cd

    Printer. If you would like to provide others with these instructions, however, the following describes how to install the Printer Driver. IMPORTANT! Do not connect the Printer to the PC before asked to do so. The Printer Driver installation program will prompt you when to connect the Printer.
  • Page 105 Procedure Follow the on-screen instructions to complete installation. When prompted, connect the Printer to the computer using a USB cable. DO NOT connect the Printer to the computer until prompted by the installation program. The Online Operator's Guide will also automatically install along with the Printer Driver.

  • Page 106: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure The InstallShield Wizard will now open to configure the Windows Installer. Wait during this initialization process. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 107 Procedure This window will remind you to save your work and close all open applications before starting the installation. Click on the Next button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 108: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Select the Yes button after reading the agreement. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 109: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure Select either the Glossy Card Stock or Matte Card Stock radio button (as needed). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-10...

  • Page 110: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Now, all CardJet Printer Driver components are being copied to your PC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-11...

  • Page 111: Installing The Windows Printer Driver (Continued)

    Fargo Electronics, Inc. has extensively tested this software with Windows XP and has found no incompatibilities. Click on the Continue Anyway button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-12...

  • Page 112: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure (Windows 2000 only). Windows 2000 users will encounter this Warning message. Click on the Yes button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-13...

  • Page 113: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Wait while all Printer Driver files are copied to your PC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-14...

  • Page 114: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). Click on the Continue Anyway button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-15...

  • Page 115: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure Leave the Printer Port selection on USB: (Universal Serial Bus). Click on the OK button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-16...

  • Page 116: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure See Steps 11 and 12 for illustrations of the Power and USB cable connections at this time. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-17...

  • Page 117: Power Button

    Installing the Windows Printer Driver (continued) Step Procedure Connect the Power Cable to a power outlet. Plug the other end into the Printer. Press the Power button to turn ON the power. Power Button CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.
  • Page 118 Step Procedure a. Plug one end of the USB cable into the Printer’s USB port. b. Plug the other end into a USB port on the PC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 119: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Please wait while the Driver components are being copied to your PC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-20...

  • Page 120: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). This default setting allows you to install the Printer Controller component. Click on the Next button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 121: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). Please wait while installation of the Printer Controller begins. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-22...

  • Page 122: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). Select the Continue Anyway button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-23...

  • Page 123: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). Please wait while the Printer Controller installation continues. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-24...

  • Page 124: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). The Printer Controller has been successfully installed. Click on the Finish button to close the wizard. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-25...

  • Page 125: Installing The Windows Printer Driver (Continued)

    Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). This default setting allows you to install the Printer Driver. Click on the Next button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 126: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Windows Printer Driver (continued) Step Procedure (Windows XP only). Click on the Continue Anyway button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-27...

  • Page 127: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Wait while the Printer Driver files are copied to your PC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-28...

  • Page 128: Installing The Windows Printer Driver (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver (continued) Step Procedure Click on the Finish button. The Printer Driver has been successfully installed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-29...

  • Page 129: Installing The Windows Printer Driver (Continued)

    Step Procedure a. Click on the Finish button. All Printer files have been installed on your PC. b. Proceed to Steps 25 through 29 to install the Build-A-Badge software. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 130: Resolving The Unopened Cd Installer Program Problem

    Printer model to begin installation. (Note: Follow the on-screen instructions to complete installation. Once installed, the Card Printer icon for the specific Printer model will appear in the Printers folder.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-31...

  • Page 131: Installing The Printer Driver Updates

    Once the existing Printer Driver is deleted, the updated version can be installed. (Note: The best way to get Printer Driver updates is to download them from the Fargo Website.) If prompted to restart your computer, follow the instructions to do so.

  • Page 132: Downloading The Printer Driver Files

    ".exe" file name on the web site. (Note: You will then be prompted to Save this program to disk.) Click OK, then choose the folder in which you would like to save the Printer Driver file. (Note: You may want to save it in an empty folder to prevent mingling its files with other folders already on the computer.)

  • Page 133: Setting Up The Printer Driver

    Setting up the Printer Driver Once the Printer Driver has been installed, you may need to select Printer Driver options other than the default settings. To open the Printer Driver setup window, please refer to the following steps for the specific operating system: IMPORTANT! Before you can print, the Printer Driver must be installed and the Printer's power and USB cables must be connected.

  • Page 134: Printer Driver Options

    Printer Driver Options IMPORTANT! Fargo Card Printers require highly specialized Ink Cartridges to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies.

  • Page 135: Selecting The Card Tab Window

    Fargo Electronics, Inc. Selecting the Card tab window Select the Card tab to bring up the Card window (same in both 410/C7 models). Go to the next page. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-36...

  • Page 136: Selecting The Print Quality (Best, Normal Or Fast Print Modes)

    Over the edge printing is supported. The printed card is dry to the touch and does not transfer ink to hands or clothing within 5 seconds of printing. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-37...

  • Page 137: Selecting The Print Quality (Best, Normal Or Fast Print Modes) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print Quality (Best, Normal or Fast print modes) (continued) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-38...

  • Page 138: Using The Default Card Size

    Note that CR-80 (3.407” x 2.147” / 86.6 mm x 54.6 mm) is pre-selected under the Card Size dropdown menu as the only default card size for this Card Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 139: Selecting The Orientation (Portrait Or Landscape)

    Select Portrait to cause the card to print in a vertical orientation. Select Landscape to cause the card to print in a horizontal orientation, as shown on the below. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-40...

  • Page 140: Selecting The Rotate Front By 180 Degrees Option

    Image 180° option is set the Driver will not perform the 180 degree rotation). Specifying the Copies Specifies the number of copies to be printed, as shown above. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-41...

  • Page 141: Clicking On The About Button

    Clicking on the About button Click on this About button to open a dialog box containing the copyright and version information about this Printer Driver software. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-42...

  • Page 142: Selecting The Image Color Tab

    Do not select this option if you are not printing bar codes or if you are printing bar codes which will be read by a visible-light scanner. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 143: Selecting The Color Quality Under The Image Color Tab

    RESTRICTED USE ONLY Selecting the Color Quality under the Image Color tab Use this option to control specific Printer functions under the Image Color tab (same in both 410/C7 models). Step Procedure Select the Automatic Image Enhancement checkbox, to select a predetermined color correction mode based on HP's model optimized for Fargo.

  • Page 144: Selecting The Color Quality

     Move the Color Tone slide to the left for Cooler color tone and to the right for Warmer color tone. (Note: .) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-45...

  • Page 145: Selecting The Print In Grayscale Checkbox

    This option forces all black pixels to be printed with both the YMC and the black pigmented pens.  This mode will apply a minimum amount of pigmented black to minimize smudging of the pigmented inks. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. procedure. 4-46...

  • Page 146: Selecting The Default Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Default button This button returns all Print Quality and Color Quality settings to their factory settings. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-47...

  • Page 147: Selecting The Image Position Tab

    The adjustment arrows indicate the direction the image will move in relation to how the card travels through the Printer.  Positive Vertical moves the image toward the rear of the Printer or trailing edge of the card.  Negative Vertical moves the image toward the front of the Printer or leading edge of the card.

  • Page 148: Using The Vertical And Horizontal Adjustment Arrows

    To adjust the Image Position values, click on the Vertical and Horizontal adjustment arrows. (Note: When adjusting these values, keep in mind that cards always remain in the same position as they travel through the Printer, regardless of image orientation.)
  • Page 149 As you can see:  The Vertical adjustment moves the image more toward the rear of the Printer if a positive number is entered and more toward the front of the Printer if a negative number is entered.  The Horizontal adjustment moves the image more toward the left-hand side of the Printer if a positive number is entered and more toward the right-hand side of the Printer if a negative number is entered.

  • Page 150: Selecting The Magnetic Encoding Tab (Both 410/C7 Models)

    RESTRICTED USE ONLY Selecting the Magnetic Encoding tab (both 410/C7 models) Use these options only if the CardJet Card Printer has an optional Magnetic Stripe Encoding Module installed. (Note: Only high-coercivity encoding are supported. No Encode Only mode is supported.)

  • Page 151: Using The Verification Option Under Magnetic Encoding

    RESTRICTED USE ONLY Using the Verification option under Magnetic Encoding Use the Verification option, which instructs the Printer to verify that all magnetic data has been correctly encoded on each card. (Note: With either of these options, the number of verification retries can be specified.

  • Page 152: Using The Magnetic Track Selection Option Under Magnetic Encoding

     Remember that each track is customized independently of the other two tracks. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-53...

  • Page 153: Using The Magnetic Track Options Under Magnetic Encoding

    (Note #2: For most applications, the default settings for these options do not need to be changed.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-54...

  • Page 154: Using The Bit Density Radio Buttons Under Magnetic Encoding

    Select 7 BPI to change the bits per character to 7 BPC. Select 8 BPI to change the bits per character to 8 BPC. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 155: Using The Ascii Offset Under Magnetic Encoding

    Select NULL to change the ASCII Offset to NULL. Select SPACE to change the ASCII Offset to SPACE. Select ZERO to change the ASCII Offset to ZERO. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-56...

  • Page 156: Using The Lrc Generation Radio Buttons Under Magnetic Encoding

    Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-57...

  • Page 157: Reviewing The Shift Data Left Under Magnetic Encoding

    Select this option to shift the recorded magnetic data to the left-hand side of the card's magnetic stripe. (Note: This is useful in situations that require cards to be readable with insert type readers.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-58...

  • Page 158: Using The Default Button Under Magnetic Encoding

    RESTRICTED USE ONLY Using the Default button under Magnetic Encoding Step Procedure Return all options to their factory settings by clicking on the Default button. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-59...

  • Page 159: Reviewing The Iso Track Locations

    The Magnetic Encoding module encodes onto tracks in accordance with an ISO 7811-2 magnetic stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 0.130" 0.140" 4-60...

  • Page 160: Reviewing The Sample String

    Track Start Sentinel Sentinel Track 1 Track 2 Track 3 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Field Valid Characters Separator ASCII 32-95 See the ASCII Code and Character Table on the next page.)

  • Page 161: Reviewing The Ascii Code And Character Table

    RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space " & CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) ASCII Code Character < > Fargo Electronics, Inc. ASCII Code Character...

  • Page 162: Sending The Track Information

    Printer Driver. Specific characters are added to the magnetic data (to be encoded) in order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects. (Note: These specify the data and the tracks to encode and indicate the Start and Stop Sentinels and the Field Separators.

  • Page 163: Selecting The Print Supplies Tab

    The black Ink Cartridge decrements only if printing with the Infrared Bar Codes option selected. (Note: When the Cartridge is completely out of ink, the Printer will alert you that it is time to replace the Ink Cartridge.) See the Clean Ink Cartridge Nozzles ...

  • Page 164: Using The Print Supplies Tab (Continued)

    0 prints remain. The lower icons (with the question mark) will display when an unknown Cartridge is installed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. increments. The upper icons will display...

  • Page 165: Using The Reorder Numbers Indicators

    This way, if an illegal Cartridge is inserted, this tab will continue to report a valid reorder number for that Printer. Also, these numbers can be used to determine to which reseller the SecureMark Printer should be associated.

  • Page 166: Accessing The Color Map Selection Dialog

    Fargo Electronics, Inc. Accessing the Color Map Selection Dialog Select Start > Programs > Fargo > Install New CardJet 410 Printer Color Map or Install New CardJet C7 Printer Color Map to bring up the dialog shown on the next page.

  • Page 167: Selecting The Color Map (Card Media Type)

    Selecting the Color Map (Card Media Type) Select either the Glossy Card Stock or Matte Card Stock radio button for the Card Media type (required at the time). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 4-68...

  • Page 168: Selecting The Clean Ink Cartridge Nozzles Button

    Printed Card: The printed card is the same for each level of cleaning.  Clean Print: Each clean print will decrement both a card and Ink whenever printed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-69...

  • Page 169: Cleaning The Ink Cartridge Nozzles (Continued)

    RESTRICTED USE ONLY Cleaning the Ink Cartridge Nozzles (continued) When completely out, the Printer operation pauses and a separate message for Color Ink Cartridge Out or Black Ink Cartridge Out is displayed. (Note: Operators can resume Printer operations without losing a print job or without causing any type of non-recoverable error in a Batch print.)

  • Page 170: Cleaning The Ink Cartridge Nozzles (Continued)

    (Note: Wait one minute during the cleaning process.)  Click on the Intermediate Clean button to do a more thorough cleaning. (Note: Wait one minute during the cleaning process. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-71...
  • Page 171 Click on the Clean Again button to clean the Print Cartridges again. (Note: If this does not fix the problem, replace the Print Cartridges.). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 172: Cleaning The Ink Cartridge Nozzles (Continued)

    Click on the Prime button to prime the Print Cartridges. (Note: This takes about two minutes, uses one card and uses considerable ink.). CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 4-73...

  • Page 173: Selecting The Test Printer Button

    Printer and that the Printer is functioning properly.) Select the appropriate test and click on the Send button to send it to the Printer. If sending the Full Color Test Print, the printing will begin printing after a few seconds. (Note: This window also displays the total number of prints or cards the Printer has produced.

  • Page 174: Table Of Contents ___________________________________________________________________

    RESTRICTED USE ONLY Section 5: Cleaning and Maintenance The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance.

  • Page 175: Safety Messages (Review Carefully)

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 176: Additional Safety Precautions For Cardjet Technicians (Review Carefully)

    It may be damaged if exposed to static electrical discharges. Discharges may be generated by various means, such as walking on a carpeted floor.) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 177: Using The Required Supplies

    (with integral resistor) connected to an ESD ground.  Or, at a minimum, make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 178: Cleaning The Printer's Exterior

    Card Printer’s interior unless you have first unplugged the unit. Cleaning the Printer's Exterior Because the Printer ejects ink on to the card in a fine mist, ink smudges may eventually appear on the Printer case. Refer to the following to clean the Printer's exterior. ...

  • Page 179: Manually Cleaning The Ink Cartridges

    RESTRICTED USE ONLY Manually cleaning the Ink Cartridges Caution: If the Printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet or clothing fibers. When it gets on the Ink Cartridges and Cradle, it can cause ink streaks and smudges on printed card.

  • Page 180: Cleaning The Ink Cartridges And Ink Cartridge Cradle

    Wipe the underside of the Ink Cartridge Cradle walls using clean, moistened cotton swabs, as shown below. Repeat this process until no ink residue appears on a clean swab. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 181: Cleaning The Ink Cartridges And Ink Cartridge Cradle (Continued)

    Procedure Reinsert the Ink Cartridges and close the Printer’s Top Cover. Reconnect the power cord to the back of the Printer and close the Top cover. Print a test card. Repeat the cleaning procedure if smeared ink still appears on the printed cards.

  • Page 182: Cardjet Maintenance Kit Instructions

     CardJet Kit Bag (P/N F000322) Reviewing related Displays This is for viewing only. Do not remove the Printer Cover for these cleaning procedures. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 183: Reviewing Related Displays (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing related Displays (continued) This photo displays the Card Hopper Feed Roller. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 5-10...

  • Page 184: Lubricating The Upper Ink Carriage Rail

    This procedure needs to be completed when the ink cradle is jittery or jumps during operation. Step Procedure Unplug the Printer. Open the Printer Cover. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 5-11...

  • Page 185: Lubricating The Upper Ink Carriage Rail (Cont.)

    Carriage Rail guide, as shown below. Wipe off any excess grease. Close the Cover. Power up the Printer and check the Carriage travel for smooth movement. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 5-12...

  • Page 186: Cleaning The Ink Carriage Rod

    This procedure needs to be completed when the ink cradle is jittery or jumps during operation. Step Procedure Unplug the Printer. Open the top Cover. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 5-13...

  • Page 187: Cleaning The Ink Carriage Rod (Continued)

    Carriage Rod clean, as shown below. Close the Cover. Power up the Printer and check the Carriage travel for smooth movement. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 5-14...

  • Page 188: Replacing The Felt Ink Well

    This procedure need to be completed when the ink felt becomes saturated with ink and begins to smudge the back of the card. Step Procedure Unplug the Printer. Open the top Cover. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 5-15...

  • Page 189: Replacing The Felt Ink Well (Continued)

    It is recommended that the old Ink Felt be placed in a small plastic bag and then discarded. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 190 Place the new felt in the card path. Use a paper towel to press the felt down into the card path. Close the Cover. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 5-17...

  • Page 191: Cleaning The Card Hopper Feed Roller

    Remove the Card Cartridge. Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Roller clean, as shown below. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...

  • Page 192: Cleaning The Card Hopper Feed Roller (Cont.)

    Step Procedure Replace the Card Cartridge. Power up the Printer. Run a test card to check the card feed. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 5-19...

  • Page 193: Cleaning The Interior Card Feed Rollers

    Remove the backing from the Fargo cleaning card and (with the sticky side down) gently push it into the Card hopper Feed Path as shown below. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc.

  • Page 194: Cleaning The Interior Card Feed Rollers (Cont.)

    Use your fingers to gently turn the Main Roller Drive Gear in order to feed the cleaning card into the Printer. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 195 Close the Covers. Replace the Card Cartridge. Power up the Printer. Run the test card and check the card feed. This procedure is completed. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 5-22...

  • Page 196: Contacting Fargo Technical Support

    RESTRICTED USE ONLY Section 6: Fargo Technical Support The purpose of this section to provide the Operator with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for the CardJet Card Printer. Contacting Fargo Technical Support Step...

  • Page 197: Section 7: Reviewing The Spare Parts List

    Fargo Electronics, Inc. Section 7: Reviewing the Spare Parts List CardJet 410 ID Card Printer Recommended Spare Parts List Effective Date: April 2004 For current pricing see http://www.fargopartner.com/support_services/ CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

  • Page 198: Section 8: Glossary Of Terms

    Standard Code for 8-bit character set of 255 decimal numbers, each assigned to Information numbers, letters, punctuation and special characters. Interchange) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 199 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
  • Page 200 Compressed air Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. Contrast The degree of difference in luminance of two areas.
  • Page 201 Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image.
  • Page 202 An electro-mechanical interface to transfer data from the PC to a chip or magnetic stripe built into the card. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 203 A character set similar in style and form. Fonts can be graphical or mathematical constructs, represented by a series of dots or an assembly of curves and lines. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 204 IC (Integrated Circuit) An electronic device that contains many individual circuits interconnected and placed within a discrete package. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page...
  • Page 205 Any data or material being transferred to the Printer. Input Hopper The area of the Printer that stores the blank cards, ready to print. For the Greek, "iso", meaning same. Used to represent data from the International Organization for Standardization.
  • Page 206 System) computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver is loaded for the Printer to interface with the OS and the application to print. Output Any product of the Printer including card image, encoded data and lamination.
  • Page 207 Board or on the surface. Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and can be the source of communication problems. Pinch roller...
  • Page 208 A number, acquired from Fargo Support, which authorizes the Merchandise return of merchandise for repair or credit. Authorization number) CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Continued on the next page 8-11...
  • Page 209 A pre-determined print file used to confirm Printer operation sent from the Driver. Sensor An electro-mechanical/electro-optical device used to indicate a change in state in the Printer such as when a card reaches a certain location. Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions.
  • Page 210 Wrinkle The appearance in the card image of wavy or arched lines, either colored or clear, caused by improper film or ribbon tension. CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. 8-13...
  • Page 211 Card and Ink LED Indicators, 3-17 Card button, 2-36 Card button and LED, 2-9, 2-36 Card Cartridge, 2-26, 2-38 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Card Cartridge Capacity, 2-15 Card Cartridge Error Messages, 2-38...
  • Page 212 EE Memory, 8-5 EEPROM (Electrically Erasable Programmable Read Only Memory), 8-5 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Empty black Ink Cartridge (replaced), 2-45 Empty black Ink Cartridge (See Ink LED and Error...
  • Page 213 Intermediate Clean button, 4-71 ISO, 8-8 ISO 7811-2 magnetic stripe, 4-60 ISO encoded data format, 4-53, 4-54 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. ISO Standard selections, 4-57 ISO Track Locations, 4-60...
  • Page 214 Printer Driver Operator Interface, 2-22, 2-24, 2-52 Printer Driver preference options, 2-57 Printer Driver Preference Options, 3-19 Printer Driver Updates, 4-32 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. Printer Drivers, 2-17 Printer Error Reporting and Recovery, 2-60...
  • Page 215 Top Cover Open During Print Recovery, 2-64 Track, 8-13 Track Information, 4-63 track number (1, 2 or 3), 4-63 CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) Fargo Electronics, Inc. transparent Cartridge, 2-38 troubleshoot the Printer, 6-1...

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