Printing Process Errors; Resolving The Ribbon Alignment Error Message - FARGO electronics DTC500 Series Troubleshooting Manual

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Printing Process Errors

Resolving the Ribbon Alignment Error Message

Step Procedure
1 Check that the Ribbon is loaded properly and completely seated on the hubs.
2 Check that the marks on the Ribbon are complete.
3 Check the Motor operation to ensure that the Ribbon moves in both Forward
and Backward directions on Power Up.
4 Test the Ribbon Sensor.
a. Remove the back cover and locate the connector labeled J16 on the main
board.
b. Check the voltage for each of the five (5) Ribbon Sensors at their
connection to the Main Board.
c. Use a Multimeter to ground the negative lead to the chassis and put the
positive lead on pins 3, 5, 7, 9, and 11 of J16 on the main board.
d. Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
should be less than 1 VDC.)
e. Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
voltage should be greater than 4 VDC.)
f. Replace the Sensor if the voltages are incorrect. See the Replacing the
Ribbon Sensor Array Assembly (840108) procedure on the next page.
Install a new Ribbon and press the Resume button to continue if the Ribbon is
5
out.
6 Clear the jam and reboot the Printer if the Ribbon is jammed.
7 Repair the Ribbon.
a. Repair the Ribbon by taping it back on to the take-up core if the Ribbon is
broken.
b. Press the Resume button to continue or Cancel to reset the Printer.
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
FARGO Electronics, Inc.
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