Switching Between Calls (Broker Call); Transferring A Call; Three-Way Conference With Internal And/Or External Contacts (Conference); Cancel Conference And Return To First Contact (If Conference Is Active) - Alcatel-Lucent OPENTOUCH ALE-500 User Manual

User Manual

2.25 Switching between calls (Broker call)

During a conversation, a second call is on hold.
Use one of the following:
•
Select the call on hold icon from the conversation screen.
•
Select the tab which is displaying the call on hold (depending on your desk phone, touch the tab
ou use the navigation keys)
•
Press the Back/Exit key to display the Perso page Select the call on hold.
You are in conversation with the second contact and the first one is on hold.

2.26 Transferring a call

Depending on the system configuration, transferring a call can be done in two ways.
1. Using the softkey
•
Calling a second person during a conversation
•
You can transfer the call immediately or wait for your contact to answer before transferring
the call.
Transfer
•
The two callers are connected.
2. Using predefined keys
These predefined keys depend on the system and are reserved for specific countries as United
States.
•
or
•
Calling a second person during a conversation.
•
You can transfer the call immediately or wait for your contact to answer before transferring
the call.
•
or
•
The two callers are connected.
(1)
Depending on the model of your desk phone.
2.27 Three-way conference with internal and/or external contacts
(conference)
•
During a conversation, a second call is on hold.
•
Use one of the following:
Conference
o
(1)
.
o
You are in conference mode.
(1)
Depend on system configuration for specific countries as United States.

2.27.1 Cancel conference and return to first contact (if conference is active)

•
End conference (End

2.27.2 Hang up on all participants (if conference is active)

•
Hang up.
•
You exit the conference.
8AL90399ENAAed01
Retrieve
(1)
The first call is on hold.
(1)
conf)
The first call is on hold.
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