Answering A Second Call During A Conversation; Switching Between Calls (Broker Call); Transferring A Call - Alcatel-Lucent Enterprise ALE-30h User Manual

User Manual

2.26 Answering a second call during a conversation

•
During a conversation, another person is trying to call you. The name or number of the caller is
displayed for a few seconds.
•
Select the incoming call icon (the icon depends on your phone:
•
The first call is on hold.
Other method:
•
If there are two or more simultaneous incoming calls, select the incoming call icon and press the
following softkey: Answer.
•
Queue oR Waitqueue Answer
To return to your first contact and end the conversation in progress:
•
Hang up, your phone is ringing, then answer the call.
You are in conversation with your first caller again.
If you make an error, hang up: your telephone will ring and you will recover your first call.

2.27 Switching between calls (Broker call)

Depending on the system configuration you can manage several calls at the same time.
Use one of the following to switch between calls:
During a conversation, a second call is on hold.
•
Select the call on hold icon from the conversation screen (the icon depends on your phone:
).
•
Answer
•
Press the Back/Exit key to display the Perso page. Select the call on hold.
You are in conversation with the second contact and the first one is on hold.

2.28 Transferring a call

During a conversation, to transfer the call to another number:
You are in communication with a first caller
Depending on the system configuration, transferring a call can be done in two ways.
1. Using the softkey
•
Calling a second person during a conversation
•
You can transfer the call immediately or wait for your contact to answer before transferring
the call.
Transfer
•
The two callers are connected.
2. Using predefined keys
These predefined keys depend on the system and are reserved for specific countries as United
States.
•
The first call is on hold.
•
Calling a second person during a conversation.
•
You can transfer the call immediately or wait for your contact to answer before transferring
the call.
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The first call is on hold.
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