Related Manuals for Alcatel-Lucent ALE-30h
Summary of Contents for Alcatel-Lucent ALE-30h
- Page 1 User Manual OpenTouch® Suite for MLE ALE-30h Essential DeskPhone ALE-20h Essential DeskPhone ALE-20 Essential DeskPhone User Manual 8AL91433ENAAed01 w2137 8AL91433ENAAed01 1 /70...
- Page 2 Alcatel-Lucent Enterprise servers, at home or in the office. The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing infrastructure.
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Page 3: Table Of Contents
User Manual Getting to know your telephone ALE-30h Essential DeskPhone Phone description ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone Phone description Unboxing Install your desk phone Install the foot Install a comfort wired handset Connect the device First start-up Description of the connectors... - Page 4 Adjust the brightness when the phone is in use Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h Set the delay before the brightness is dimmed when the phone is not in use (screensaver) - Only...
- Page 5 Selecting the welcome page Selecting language Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 49 Customize the color and the style of programmable softkeys (ALE-30h in IP mode) Modify a programmed key Delete a programmed key...
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Page 6: Getting To Know Your Telephone
2x10 keys expansion module. ALE-30h can be used in your company at your office either in IP or Digital mode or at home for remote working in IP mode. -
Page 7: Ale-20H Essential Deskphone / Ale-20 Essential Deskphone
The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-30h. The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port. -
Page 8: Unboxing
User Manual Unboxing Handset 2-degree adjustable foot Deskphone Safety and regulatory Handset cord instructions Install your desk phone Install the foot Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending on the way you insert the foot into the phone, your desk phone will have a different angle: 55° or 40°. The angle noted on the top of the foot (face up) corresponds to the angle that the phone will have after having inserted the foot. -
Page 9: Install A Comfort Wired Handset
The magnetic alphabetic keyboard is only available for ALE-30h Essential DeskPhone. The ALE-30h and ALE-20h Essential DeskPhone can be connected to an IP network or a Digital network. Connect the keyboard to the RJ9 connector of the phone the desk phone to the IP line or Digital line (UA) thru RJ45 connector. -
Page 10: Description Of The Connectors
Your phone is equipped with only one RJ45 port, to connect it to the IP network or an Digital line. This connector is used for debugging (the keyboard has to be unpluged for ALE-30h). In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion module. -
Page 11: Main Screens And Navigation Keys
User Manual Main screens and navigation keys Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting the corresponding tab at the top of the screen with the navigation keys. The selected page is highlighted. - Page 12 User Manual 1.6.1.2 Description Top bar (date, time, status icons, user dynamic status) Display the page by selecting the corresponding tab. Forward icon. Manage your call forwarding by pressing the key associated with the forward icon. • Stationary arrow: no forwarding activated. •...
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Page 13: Call Management Screen
User Manual Call management screen Call management screen displays all information about current calls and lets you access to available features during conversation. 1.6.2.1 Description Tabs: incoming call icon, call in progress, call on hold, … notification (popup) of incoming call softkeys: actions available depending on the call status (when presentation screen is not displayed) Left-right navigator:... -
Page 14: User Local Menu
• Advanced Low brightness When the phone is not in use, the brightness is dimmed. Adjust dimmed brightness. Only available on ALE-30h Audio Use this menu to adjust the audio convenience according to your environment, the type of device connected and your audio preferences: •... -
Page 15: Status Icons / Call Icons
User Manual Status icons / Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority. -
Page 16: Permanent Features Keys
• Alpha-numeric key Switch between the alphabetic and numeric keyboards. When activated, the key is lit blue. An optional keyboard can be used on the ALE-30h. In this case, the key can be programmed as programmable F1 or F2 keys. -
Page 17: Alpha-Numeric Keyboard
Select the same key which is lit in blue to switch to the numeric keyboard (the key switches off). ALE-30h DeskPhone can also be equipped with a magnetic alphabetic keypad: ALE-10 keypad (sold separately). In this case, the alpha-numeric key is disabled. The dedicated key can therefore be programmed. -
Page 18: Using Your Telephone
User Manual Using your telephone Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. -
Page 19: Making A Call
Dial by name (enter the first letters of the contact's name on the alphapad and press OK to start the search). Use the magnetic alphabetic keyboard (ALE-10 keyboard, only available on ALE-30h) if installed or press alpha-numeric key to switch the keyboard of your desk phone to the alphabetic mode. -
Page 20: Ignore The Call
User Manual Ignore the call A call is received: • Use one of the following: Press the on-hook key. Silent • Your phone no longer rings but your caller still hears the ringing tone. You can still answer the call after you have ignored it. Switching between audio modes During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is... -
Page 21: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature
User Manual You are in conversation, you can switch to the loudspeaker by long pressing on the loudspeaker/hands-free key (Group listening feature): Deactivate conversation loudspeaker Long press Loudspeaker Long press If a USB headset is connected, the loudspeaker (group listening) is deactivated and a pop-up window is displayed on the screen to inform you (to avoid over-consumption of energy). -
Page 22: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)
User Manual Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) If you have programmed a direct call key, select it to make the call. F1 and F2 keys depend on the system configuration. Redialing • Use one of the following: (short press) o Redialing the last number dialed... -
Page 23: Requesting Automatic Callback If Internal Number Is Busy
User Manual 2.12.1.2 List of last callers • Use one of the following: Non replied call / xx Non replied calls o Reach the 'Menu' page. Events • Select the type of call: No non replied internal call / xx Non replied internal calls No non replied external call / xx Non replied external calls •... -
Page 24: Receiving Interphony Calls
User Manual Receiving interphony calls You can answer a call without lifting the handset. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. This feature depends on the system configuration. -
Page 25: Forwarding Calls To Your Voice Message Service
User Manual If DTMF is activated by default on your system: • During a conversation. • Enter DTMF code. If DTMF is activated by default on your system, you have to deactivate DTMF before entering the code of a feature: Deactivate DTMF (Deact DTMF). -
Page 26: Consulting Text Messages
User Manual Sending predefined message • Predefined msg • Select a predefined message. • Apply • To return to the home page. Sending a message to complete • To complete • Select a predefined message to complete. • Complete your message. •... -
Page 27: Lock / Unlock Your Telephone
User Manual Lock / unlock your telephone An icon is displayed on the status bar to indicate that the phone is locked ( Lock your phone • Reach the 'Menu' page. • Lock/unlock • Your phone is locked. • To return to the home page. Unlock your phone •... -
Page 28: Common Hold
User Manual Common hold This feature depends on the system configuration. If necessary, contact your administrator. Common hold allows to all sets in the same pick-up group to resume a call (internal or external) that has been put on hold by one of the members of that group. Putting on common hold: •... -
Page 29: Answering A Second Call During A Conversation
User Manual 2.23.1.2 Release the second call and retrieve the call on hold • You are in conversation with the second contact and the first one is on hold. • Use one of the following: Enquiry off o Select the tab of the call to retrieve by using left and right navigation keys. o Hang up, your phone is ringing, then answer the call. -
Page 30: Three-Way Conference With Internal And/Or External Contacts (Conference)
User Manual 2. Using predefined keys These predefined keys depend on the system and the countries, contact your installer for more information about your system (Configuration for United States for example). • The first call is on hold. • Calling a second person during a conversation. •... -
Page 31: Meet Me' Conference
User Manual 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum value is configured in OXE system, it can be 7, 15 or 29). 2.29.1.1 Initiate a 'Meet me' conference In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code. -
Page 32: Forwarding Calls To Another Number (Immediate Forward)
User Manual Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.). • Select the forward icon (the icon depends on your phone: • Immediate forward (Immediate / Imm fwd / Immediate fwd) •... -
Page 33: Forwarding Your Calls From The Receiving Terminal ('Follow Me')
User Manual To deactivate the Do not disturb feature: • Select the forward icon (the icon depends on your phone: • Deactivate DND (Deact DND) • To return to the home page. Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function. -
Page 34: Forwarding Calls To Your Pager
User Manual Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company. • Press programmed key (the programmed key has to be configured by the system) Forward is acknowledged (The forward icon becomes animated: Cancelling all forwards •... -
Page 35: Send A Voice Message Copy
User Manual Sending a new message • Msg to create (To create) • Write your message. • Apply • To return to the home page. To deactivate the forward to text feature • • Text mail /New text message / x New text messages •... -
Page 36: Manager/Assistant Filtering
User Manual Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants. The programmed key has to be configured by the system. From the manager or assistant telephone •... -
Page 37: Calling An Internal Contact On His/Her Pager
User Manual Calling an internal contact on his/her pager The number called does not answer and you know that the person called has a pager: • Dial the destination number. • Paging • Dial the destination number Paging in progress is displayed. Your contact can answer from any telephone in the system. -
Page 38: Acd: Agent Set/ Supervisor Station
User Manual ACD: Agent set/ Supervisor station Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. Open an agent session (LogOn) – Agent set • Reach the 'Menu' page. • LogOn •... -
Page 39: Close An Agent Session (Logoff)
User Manual • ACR manage. The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned or deleted one by one or globally. • Help During a communication, the agent can send an assistance request to the supervisors. This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request. -
Page 40: Configure Your Phone For Remote Working
Effortless deployment In this section we describe how to manually configure your desk phone for remote use. Alcatel-Lucent Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. -
Page 41: First Connection As Remote Working
User Manual First connection as remote working When you connect your desk phone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your desk phone (depending on the VPN configuration). -
Page 42: Change The Configuration
User Manual If you leave the PIN code request menu when the phone is starting, the phone will start without VPN activated. If an error occurs when your phone is running in remote mode, a popup is displayed with an error message. -
Page 43: Reconnect Your Desk Phone In Your Business Place
User Manual Reconnect your desk phone in your business place Your phone is already configured for remote working. If you connect your desk phone to the digital network: If you desk phone is already declared on digital network, you just have to connact and start it (you desk phone is declared twice: on IP network for remote and digital network). -
Page 44: Visual Notification Assistant (Vna)
User Manual Select this icon to save parameters. o The VPN configuration is saved and the main menu is displayed. Select this icon to exit the configuration menu. o The phone starts as teleworker. If an error occurs when your phone is running in remote mode, a popup is displayed with an error message. Please note this message to send to your administrator. -
Page 45: Programming Your Telephone
User Manual Programming your telephone Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: •... -
Page 46: Modify The Password For Your Voice Mailbox
User Manual • Identical 4 digits (0000, 1111,). • A simple sequence of 4 digits (0123, 1234,). Make sure you choose a strong password with at least 4 digits. The list of weak passwords provided does not contain all the possibilities. Modify the password for your voice mailbox •... -
Page 47: Hearing Aid
User Manual 3.5.2.1 Activate/deactivate silent mode • More options (More) Silent mode o To activate: check the box. o To deactivate: Uncheck the box. • End / To adjust other audio features. 3.5.2.2 Activate/deactivate meeting mode (progressive ringing) • More options (More) Progressive ringing To activate: check the box. -
Page 48: Adjust The Dimmed Brightness When The Phone Is Not In Use - Only Available On Ale-30H
User Manual • To return to the home page. Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h • Open the user local menu: reach the 'Menu' page Settings Phone Local Menu Display Advanced Low brightness •... -
Page 49: Programming Keys For Call Numbers And Functions (Perso Page/F1 And F2 Keys/Add-On Keys)
To return to the home page. You can customize the name color and style of the key by entering a prefix. See chapter below. Customize the color and the style of programmable softkeys (ALE-30h in IP mode) You can customize the color and style of the softkeys of the perso page and the add-on modules by inserting a prefix in front of the label of the softkey. -
Page 50: Modify A Programmed Key
User Manual The prefix depends on the software version and The numbers for each color are as follows: are defined as follow: • \C: color The prefix is followed by a number between 1 and 10 which defines the color. •... -
Page 51: Call The Associated Set
User Manual At the programmed time, your phone rings: • If your calls are forwarded to another terminal, the forward is not applied to the reminder call. To cancel your reminder request: • Reach the 'Menu' page. • Appointment (Appoint) Delete •... -
Page 52: The Tandem Configuration
User Manual The Tandem configuration This configuration lets you group sets under a single phone number. Your set is then the main set and the other sets, usually a DECT, a remote extension, a DeskPhone or softphone, are secondary sets. Each set has its own directory number, but the tandem number is that of the main set. -
Page 53: Default Device
User Manual Default device If you have connected the same type of accessory onto different connectors (for example, a USB external hands-free module), the list of used connectors is displayed for each type of accessory. You can select your preferred accessory to be used as the default accessory. •... -
Page 54: Phone Auto Test
User Manual Phone auto test This feature depends on your system. The auto test of the phone is a quick hardware test of the sound, the display and the LEDs. It lets the user do the first tests directly from the desktop. •... -
Page 55: Auto Update The Desk Phone Via Usb Key
User Manual Auto update the desk phone via USB key You can use a USB-A or USB-C key. The key has to be formated in FAT32 mode. • Create an empty text file on the USB key: upgrade.auto Please check that the file does not have the.txt extension (especially when the file extension is hidden in system preferences). -
Page 56: Accessories
• AH 21 M II Premium headset monaural USB-A • AH 22 M II Premium headset binaural USB-A • EM200 Smart Expansion Module (ALE-30h). • USB external ringing interface module (USB Interface module 2 relays). RJ9 accessory • ALE-10 Keyboard (ALE-30h). -
Page 57: Magnetic Alphabetic Keyboard: Ale-10 Keyboard
User Manual Magnetic alphabetic keyboard: ALE-10 keyboard The magnetic alphabetic keyboard is only available for ALE-30h Essential DeskPhone. Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. -
Page 58: How To Use The Keyboard
User Manual How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard. Below is a list of the function keys that allow you to access all the symbols. Caps lock: to write text in capital letters. -
Page 59: X 10 Key Expansion Module: Em200 Smart Expansion Module
User Manual 2 x 10 key expansion module: EM200 Smart Expansion Module EM200 Smart Expansion Module is only available for ALE-30h. Phone capabilities can be extended with Add-ons. The EM200 add-on offers up to 60 additional keys with LED: 2 x 10 programmable keys with LED for each virtual pages. The number of virtual pages depends on the system capabilities. -
Page 60: Install The Add-On To The Desk Phone
User Manual Connector to connect the device to the desk phone or already connected add-on (USB- Color LCD screen. The module is equipped with a support to fix it to the desk phone or another add-on. Universal Serial Bus (USB-a) connector. Programmable keys. -
Page 61: Install More Than One Add-On Module
Install more than one add-on module You can connect to the ALE-30h up to three modules depending on the way it is powered. An additional power adapter can be connected to the third add-on module. Contact your installer to know how many add- ons can be connected to the phone and if necessary to add a power supply. -
Page 62: Usb External Ringing Interface Module (Usb Interface Module 2 Relays 3Gv28184Aa)
User Manual USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) The USB external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence or the communication state of the phone connected on the telephone line. No system configuration is requested to install the module. -
Page 63: Third Parties Headset Certified In Developer And Solution Partner Program (Dspp)
The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise's platforms. It certifies proper inter-working with partner applications or devices. -
Page 64: Technical Specifications
User Manual Technical specifications Consult the datasheet of your desk phone for more information. ALE-30h ALE-20h ALE-20 Height 183 mm (7.2 in) 183 mm (7.2 in) 183 mm (7.2 in) Width 207 mm (8.2 in) 207 mm (8.2 in) 207 mm (8.2 in) Depth 35 mm (1.4 in) -
Page 65: Ordering Information
User Manual Ordering information This list is not exhaustive and may change at any moment. ALE-20h Essential DeskPhone 3ML37020AA ALE-20 Essential DeskPhone 3ML37020AB ALE-30h Essential DeskPhone 3ML37030AA EM200 Smart Expansion Module 3MK27007AA Mx/ALE-20/20h/30 Wall Mounting Kit 3MK27008AA ALE-10 Keyboard AZERTY... -
Page 66: Guarantee And Clauses
ALE-20, ALE-20h, ALE-30h: these products can be supplied by PBX through proprietary Digital link (excluding ALE-20) or by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 2A minimun. -
Page 67: Regulatory Statements
Defective batteries must be returned to a collection point for chemical waste disposal. Related Documentation Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. 8AL91433ENAAed01 67 /70... - Page 68 User Manual www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
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Page 69: Quick Guide
Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site: https://www.al-enterprise.com/products. 8AL91433ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2021... - Page 70 Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site: https://www.al-enterprise.com/products. 8AL91433ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2021...