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TROUBLESHOOTING
Door remains closed. LED
is off.
Door does not react as
expected.
Door opens and closes
constantly.
Door opens for no apparent
reason.
Vehicle detection filter is
used, but pedestrians are
still detected.
LED flashes quickly after
unlocking.
Sensor does not respond to
the remote control.
Can't find your answer? Visit www.BEAsensors.com or scan QR code for
Frequently Asked Questions!
75.5863.04 PHOENIX EX 20210701
Sensor power is off.
Improper output configuration
on sensor.
The sensor is disturbed by door
motion or vibrations caused by
door motion.
It rains and the sensor detects
raindrops or vibrations.
In highly reflective environments,
the sensor detects objects
outside of its detection field.
Chosen value is not optimal for
the given application.
Sensor needs access code to
unlock.
Batteries in the remote control
are weak or installed improperly.
Check wiring and power supply.
Check the output configuration
setting on each sensor connected to
the door operator.
Ensure sensor is secured properly.
Ensure detection mode is
unidirectional.
Increase tilt angle.
Increase detection filter value.
Reduce field size.
Ensure detection mode is
unidirectional.
Increase detection filter value.
Change the antenna angle.
Reduce field size.
Increase detection filter value.
Increase detection filter value.
Decrease sensor angle.
Increase mounting height.
Ensure detection mode is
unidirectional.
Enter correct access code.
If you forgot the code, cycle the
power to access the sensor without
access code.
Change or delete the access code.
Check batteries and change if
necessary.
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