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TROUBLESHOOTING
E1: CPU-XXX
E1
1
E2: XXX PWR
E2
2
E2: IN SUPPLY
E2: TEMP
E5
5
INSTALL
E5: FLATNESS
E5: TILT
E5: AZIMUTH
E5: HEIGHT
E5: TIME-OUT
E6: FQ OUT
E6
6
E8: ...
E8
8
ORANGLE LED is on
ORANGLE LED is on
during 3 sec. (masking)
LED and LCD display
are off
Door does not react
Product does not react to
remote control
Motion detection starts
too late
Can't find your answer? Visit www.beainc.com or scan QR code for Frequently Asked Questions!
75.5916.04 LZR-WIDESCAN 20190913
The sensor encounters an internal
problem
The internal power supply is faulty
The power supply is too low or too high
The internal temperature is too low or
too high
The sensor requests a teach-in
Faulty teach-in
Faulty teach-in due to tilt angle
Faulty teach-in due to lateral angle
Faulty teach-in due to mounting height
Faulty teach-in
Faulty sensor output 1
Faulty detection engine
The sensor encounters a memory
problem
Sensor placed in a corner and
perpendicular to a wall
Masking: obstacle high up in front
of door
Incorrect wiring
Service mode is activated
Sensor is password-protected
Negative angle is too large
Replace sensor.
Replace sensor.
Verify power supply (Diagnostics > LCD).
Verify the sensor temperature (Diagnostics >LCD).
Protect the sensor from direct exposure to heat
or cold.
Launch teach-in after angle adjustment. All
presence/safety outputs are activated.
Make sure that the teach-in zone is clear of
objects and then launch install teach-in.
Adjust tilt angle (max. 15° > Diagnostics > LCD).
Launch install teach-in.
Adjust lateral angle (max. 45° > Diagnostics > LCD).
Launch install teach-in.
Adjust mounting height (max. 19'6", min. 6'6").
Launch install teach-in.
Relaunch install teach-in. Make sure that there
is no motion detection during at least 5 seconds
when LED starts flashing red/green.
Slightly change your position and relaunch an
install teach-in.
Replace sensor.
If internal temperature is lower than 68 °F, wait
until the heating process is completed.
If temperature is higher than -4 °F, replace the
sensor.
Replace sensor.
Tilt sensor to shift detection field.
Ignore warning:
Reduce number of curtains (QUICK START >
MORE > Nb curtains).
Ignore warning:
Check wiring.
Check for damaged pins or sensor harness.
Exit service mode (see page 10).
Enter correct password. If you forgot the code,
cut and restore power supply in order to access
the sensor without entering a password during
1 minute.
Reduce angle of the sensor.
Page 15 of 16
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