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TROUBLESHOOTING
ORANGE LED flashes 1 x.
E1
1
ORANGE LED flashes 2 x.
E2
2
ORANGE LED flashes 4 x.
E4
4
ORANGE LED flashes 5 x.
E5
5
ORANGE LED flashes 6 x.
E6
6
ORANGE LED flashes 7 x.
E7
7
ORANGE LED flashes 8 x.
E8
8
ORANGE LED flashes 9 x.
E9
9
ORANGE LED is on.
RED LED flashes quickly
after an assisted setup.
RED LED lights up
sporadically.
GREEN LED flashes
quickly during a motion
detection.
GREEN LED lights up
sporadically.
The LED and the LCD-
display are off.
The reaction of the door
does not correspond to
the LED-signal.
The LCD or remote
control does not react.
The sensor signals an internal fault.
The power supply is too low or too
high.
The sensor receives
not enough IR-energy.
The sensor receives too much
IR-energy.
The sensor is disturbed by external
elements.
Faulty radar sensor output
The internal test of the radar is
disturbed.
IR power emitter is faulty.
Internal reference of the radar is
faulty.
The sensor encounters a memory
problem.
The sensor sees the door during the
assisted setup.
The sensor vibrates.
The sensor sees the door.
The sensor is disturbed by external
conditions.
Environment has influenced the
internal test of the radar.
The sensor is disturbed by rain and/
or leaves.
Ghosting created by door movement.
The sensor vibrates.
The sensor sees the door or other
moving objects.
The sensor is protected by a
password.
1
Replace sensor.
1
Check power supply (in the diagnostics menu of the LCD).
2
Check wiring.
1
Decrease the angle of the IR-curtains.
2
Increase the IR-immunity filter (values ≥ 2.8 m).
3
Deactivate 1 curtain.
1
Slightly increase the angle of the IR-curtains.
1
Eliminate the cause of disturbance (lamps, rain cover,
door controller housing properly grounded).
1
Replace sensor.
1
Launch a radar calibration (cover on) :
2
Check the size of the radar opening field
by an approaching walking test.
3
If orange LED flashes again or you cannot set up a
sufficiently large opening field, replace sensor
1
Replace sensor.
1
Replace sensor.
1
Cut and restore power supply.
2
If orange LED lights up again, replace sensor.
1
Move the IR-curtains away from the door.
2
Install the sensor as close to the door as possible.
If needed, use a bracket accessory.
3
Launch a new assisted setup.
1
Check if the sensor is fastened firmly.
2
Check position of cable and cover.
1
Launch an assisted setup and adjust the IR angle.
1
Increase the IR-immunity filter to value 3.
2
Select presetting 2 or 3.
1
Launch a radar calibration (cover on) :
2
Check the size of the radar opening field
by an approaching walking test.
1
Select presetting 2 or 3.
2
Increase radar-immunity filter.
1
Change radar field angle.
1
Check if the sensor and door cover is fastened firmly.
2
Check position of cable and cover.
1
Remove the objects if possible.
2
Change radar field size or angle.
1
Check wiring.
1
Check output configuration setting.
2
Check wiring.
1
Enter the right password. If you forgot the code, cut
and restore the power supply to access the sensor
without entering a password during 1 minute.
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