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Halton Safe Management 2.0 (SM2) - Installation, commissioning, operating, and maintenance guide
9 Troubleshooting and repairs
9.1 Troubleshooting
Problem
BMS bus communication does not
work
Link unit broken cable
Link unit connection failure
Link unit wrong software version
Remote access via internet does
not work
User interface freezes when using
remote access
Fire damper does not open or
close
Fire damper does not open or
close
Smoke detector service alarms
9.2 Fault reporting and reclamations
For fault reporting and reclamations, contact Halton.
Provide the following information for easier service:
▪ Product type and serial number
▪ Customer name/project
▪ Order confirmation number (purchase or sales order number)
▪ Serial numbers of faulty components
▪ Reclamation description
▪ Pictures
1.0
Possible cause
Incorrect addressing or
router configured
Bad connector or broken
wire
Incorrect addressing or
wrong connection
Wrong software version
No internet connection
Logout
Power failure
Thermal fuse broken
Dust in smoke detector
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Possible solution
Make sure the link unit addressing is
correct. Check the router configuration.
Check the connectors and cables.
Make sure the link unit addressing is
correct. Check the connectors.
Update link unit software.
Make sure you are connected to the
internet. With a 3G or 4G modem, check
the signal strength.
Select the homepage icon at the bottom of
the view, then log in again.
Make sure the power supply fuse is intact.
Replace the thermal fuse of the fire
damper.
Clean the smoke detector. For instructions,
see the Calectro website.
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