Canon 2213C002 Instruction Manual page 163

Network is not working correctly
- There's a hardware problem with the camcorder's network related circuitry. Try turning the camcorder off and the on
again. If the problem persists, consult a Canon Service Center.
No access points found
- The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the
access point is working correctly and try connecting again.
- The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point)
settings.
- The camcorder may not be able to find the access point if MAC address filtering is activated. Check the camcorder's
MAC address with the [B System Setup] > [Network Settings] > [View Information] setting and add the camcorder's
MAC address to the list of approved wireless devices in the wireless router (access point) settings.
Reached the end of the adjustment range
- This message appears on the screen of the connected device. While adjusting the focus remotely using Browser
Remote, the lens reached the end of its available range.
Some files could not be transferred.
- The file system is corrupted or you attempted to transfer clips not recorded with this camcorder. Delete those clips
from the SD card and then transfer the files again (A 146).
- The destination folder contains files with the same file name as those to be transferred. Rename the files or set
[B System Setup] > [Network Settings] > [FTP Transfer Settings] >[Same Named Files] to [Overwrite] to overwrite
the files in the destination folder.
Unable to complete WPS. Try the operation again.
- More than 2 minutes passed between activating WPS on the access point and touching [OK] on the camcorder. Start
over the WPS procedure from the beginning.
- The WPS button was not held down long enough. Refer to the instruction manual of your wireless router and make
sure to keep the WPS button held down until the wireless router's WPS function is activated.
- Turn off the camcorder and access point. After a short while, turn them on again and try again. If the problem persists,
perform setup using the [Search for Access Points] option (A 131).
- The access point's encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points
set to this encryption method. Change the access point's encryption method or use another connection method
(A 129).
Unable to connect
- Could not connect to the access point or network device selected.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
Unable to connect to FTP server.
- Could not connect to the FTP server. Check the FTP server settings (A 145).
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual]
option (A 127).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- Set the DNS server's IP address in the camcorder.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server's IP address and the name for that address are correctly configured.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are
configured with the correct gateway address.
Wi-Fi authentication unsuccessful
- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, check the camcorder's MAC address with the [B System Setup] >
[Network Settings] > [View Information] setting and add the camcorder's MAC address to the list of approved
wireless devices in the wireless router (access point) settings.
Wi-Fi connection terminated
- An error occurred on the access point or connected device. Check the network or connected device and try
connecting again.
- The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in
the area that may be interfering with the Wi-Fi signal and then try connecting again.
Wi-Fi error. Incorrect authentication method.
- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, check the camcorder's MAC address with the [B System Setup] >
[Network Settings] > [View Information] setting and add the camcorder's MAC address to the list of approved
wireless devices in the wireless router (access point) settings.
Troubleshooting
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