Canon 2213C002 Instruction Manual page 162

Troubleshooting
Recording was stopped due to insufficient write speed of the memory card
- The write speed of the SD card was too slow so recording was stopped. To record MP4 clips, replace the SD card with
one rated SD Speed Class 6 or 10, or UHS Speed Class U1 or U3. To record XF-AVC clips, replace the SD card with
one rated SD Speed Class 10 or UHS Speed Class U1 or U3.
- To record 4K clips with a resolution of 3840x2160 and to use slow & fast motion recording, use SD cards rated UHS
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Speed Class U3.
- After repeatedly recording, deleting and editing clips (fragmented memory), it will take longer to write data on the SD
card and recording may stop. Save your recordings (A 123) and initialize the card (A 34).
Some clips could not be deleted
- Clips that were protected/edited with other devices and then transferred to an SD card connected to the computer
cannot be deleted with this camcorder.
Some clips require data recovery
- The power may have been suddenly turned off or the card may have been removed while the camcorder was
recording. As a result, one or more XF-AVC clips contain corrupted data. You can try to recover the clips (A 116).
Task in progress. Do not disconnect the power source.
- The camcorder is updating the SD card. Wait until the operation ends and do not disconnect the AC adapter or
remove the battery pack.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer and
then transferred to an SD card connected to the computer.
Too many photos and MP4 movies. Disconnect the USB cable.
- The SD card contains too many MP4 clips and photos. Disconnect the USB cable and use a card reader to transfer the
recordings from the SD card. Alternatively, delete MP4 clips and photos until the SD card contains a combined total of
2,500 (Windows)/1,000 (macOS) or fewer recordings and then connect the USB cable again.
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after
a short while.
Unable to recognize the data
- The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or
SECAM).
Unable to recover data
- Could not recover a corrupted file. Save your recordings (A 123) and initialize the SD card (A 34).
- The camcorder may not be able to recover clips when there is not enough space on the SD card. Delete some clips
(A 113) to free some space.
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
A User is already accessing the server. Try again later.
- This message appears on the screen of the connected device. Another device connected to the network is already
operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then
touch Retry.
An error occurred during FTP communication. File transfer was not completed.
- An error occurred while transferring files to the FTP server. Turn the camcorder and the FTP server off and then on
again and try again the FTP transfer (A 146).
Cannot log in to FTP server.
- Check the user name and password information in the FTP server settings (A 145).
Cannot transfer files to FTP server.
- Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination
folder on the FTP server.
IP address conflict
- Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of
the conflicting device or the camcorder.
LAN cable not connected.
- You attempted to connect to a wired network but the Ethernet cable is not connected. Check that the Ethernet cable is
correctly connected to the camcorder's
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform
setup using the [WPS: PIN Code] or [Search for Access Points] option (A 131).
(Ethernet) terminal and to the LAN/Ethernet port on the network device.