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Troubleshooting
The Browser Remote screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon Web site.
- Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online
documentation of the Web browser used.
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- Delete the cache and cookies for Browser Remote's URL in your Web browser and restart Browser Remote.
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Positioning a network device (access point, mobile device, etc.)
- When using a Wi-Fi network indoors, place the network device in the same room as the camcorder.
- Place the network device in an open, unobstructed location, where people or objects do not come between it and the
camcorder.
- Place the network device as close as possible to the camcorder and change the network device's height or orientation
as necessary.
Nearby electronic devices
- If the transmission rate over a Wi-Fi network drops because of interference from the following electronic devices,
switching to the 5 GHz band or to a different channel may solve the problem.
- Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this reason, the transmission
rate may drop if there are nearby microwave ovens, cordless telephones, microphones, or similar devices operating on
the same frequency band.
- If another access point operating on the same frequency band as the camcorder is used nearby, the transmission rate
may drop.
Using multiple camcorders/wireless transmitters/access points
- Check that there are no IP address conflicts among the devices connected to the same network.
- If multiple camcorders are connected to a single access point, connection speeds may be reduced.
- To reduce radio wave interference when there are multiple access points using IEEE 802.11b/g or IEEE 802.11n (in the
2.4 GHz band), leave a gap of four channels between each wireless access point. For example, use channels 1, 6, and
11, channels 2, 7, and 12, or channels 3, 8, and 13. If you can use IEEE 802.11a/n (in the 5 GHz band), switch to
IEEE 802.11a/n and specify a different channel.
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the SD card involved (6, 7, etc.) may appear above the
message itself.
For error messages related to network connections, refer to Network Functions (A 162).
Accessing the memory card. Do not remove the memory card.
- You opened the SD card compartment cover while the camcorder was accessing the SD card or the camcorder
started accessing the card as you opened the SD card compartment cover. Do not remove the SD card until this
message disappears.
Back up recordings regularly
- This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so
back up your recordings regularly.
Battery communication error.
- You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the
camcorder or battery pack. Consult a Canon Service Center.
Battery pack is not compatible. Turning off the camcorder.
- A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned
on. The camcorder will automatically turn off in 4 seconds.
Cannot play back
- Clips cannot be played back from a 512 MB or smaller SD card. Use a compatible SD card (A 32).
Does this battery display the Canon logo?
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