9910Da Processing Error Troubleshooting; Troubleshooting Network/Remote Control Errors; In Case Of Problems - Cobalt Digital Inc 9910DA Series Product Manual

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9910DA Processing Error Troubleshooting

Table 3-3 Troubleshooting Processing Errors by Symptom
Symptom
DashBoard™ shows red icon
(No Signal) in Card Info pane.
Routing not as expected;
unexpected sources present on
destination outputs.
Card will not save presets.

Troubleshooting Network/Remote Control Errors

In Case of Problems

3-8
Table 3-3 provides card processing troubleshooting information. If the card
exhibits any of the symptoms listed in Table 3-3, follow the troubleshooting
instructions provided.
In the majority of cases, most errors are caused by simple errors where the
card is not appropriately set for the signal(s) to be received by the card.
Error/Condition
No video input present on a
source input
Failover not set as expected
Memory needs reset (rare
condition corrected in latest
firmware releases)
®
Refer to Cobalt reference guide "Remote Control User Guide" (PN
9000RCS-RM) for network/remote control troubleshooting information.
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer's responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-8) in Chapter 1, "Introduction" for
contact information.
9910DA PRODUCT MANUAL
Corrective Action
Make certain intended video sources are
connected to appropriate card video inputs.
Make certain coaxial cable connections
between Rear I/O Module for the card and
signal source are OK.
Failover (when enabled and LOS occurs) may
return to desired Primary input source or stay
on Secondary input source until forced to use
Primary. See Failover Function (p. 3-3) and
make certain failover settings are set as
desired.
1. Power-down card (pull from frame enough to
access DIP switch).
2. Set SW4 to ON (down) position.
3. Push card back into slot to power-up card
again.
4. Immediately (within 3 seconds) set SW4 to
OFF (up) position. Card will now save
presets.
Troubleshooting
9910DA-3G-OM (V1.7)