Model 750 Troubleshooting Table: Determining The Problem; Table 15 Troubleshooting Reference Table - TransAct ithaca 700 Series Maintenance Manual

Series 700 Maintenance Manual

Model 750 Troubleshooting Table: Determining the Problem

Ticket does not advance, ticket feed motor does not turn
Possible Cause
Ticket or foreign material
jammed in ticket path
Defective Ticket Feed Step Motor
Defective Main Controller Board
Ticket does not advance, ticket feed motor turns
Possible Cause
Ticket or foreign material
jammed in ticket path
Ticket feed gears damaged
Ticket advances, but no print apears on the ticket
Possible Cause
Ticket not inserted correctly
Defective Mechanism Thermal-Print
Defective Main Controller Board
Ticket does not advance to next form, goes
too far or not far enough, when feed is pressed
Possible Cause
Ticket not inserted correctly
Black Dot is out of adjustment
Defective Black Dot Sensor

Table 15 Troubleshooting Reference Table

Remedy
Clear foreign material from ticket path, then advance
ticket feed drive gears by pressing
the feed button.
Replace Mechanism Thermal-Print
Replace main controller board. Refer to section:
Removing Printer Chassis Assembly Components
on page 37.
Remedy
Remove foreign material from ticket path.
Replace Mechanism Thermal-Print
Remedy
Reload the tickets with the proper orientation.
The ticket must be inserted into the printer
with pre-printed information face down.
Replace.
Replace main controller board. Refer to section:
Removing Printer Chassis Assembly Components
on page 37.
Remedy
Reload the ticket with the black-bar on the right
underside of the ticket.
Re-adjust the black dot sensor.
Refer to section: Black dot adjustment
Replace Mechanism Thermal-Print
Rev H
Model 750
Page 29