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332 Multimedia system
Triggering an automatic emergency call
Requirements:
The ignition is switched on.
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The starter battery is sufficiently charged.
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If restraint systems such as airbags or seat belt
tensioners have been activated after an acci‐
dent, the Mercedes-Benz emergency call system
may automatically initiate an emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
In certain situations data is also transmitted
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in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency call number 112 on your
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mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre operator.
Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual emergency call
Press and hold the SOS button in the over‐
#
head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre service provider.
On the basis of the call, the service provider
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decides whether it is necessary to call res‐
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