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330 Multimedia system
If necessary, the contact person at the
R
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
If necessary, the vehicle will be towed to a
R
Mercedes-Benz service centre.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
%
If you select
Call later
after the service mes‐
sage appears, the message is hidden and
reappears after a certain period of time.
Giving consent to data transfer for Mercedes
me connect
Requirements:
A service call is active using the multimedia
R
system (
page 328) or the overhead control
→
panel (
page 328).
→
If the breakdown and Mercedes me connect
Concierge services are not activated on
Mercedes me, the
Do you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?
sage appears.
Select Yes.
#
The relevant vehicle data is sent automati‐
cally.
More information on Mercedes me: http://
www.mercedes.me
Transferred data during a service call
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
Depending on which service is activated, the fol‐
lowing data is transmitted when a call is made:
Vehicle identification number
R
Mercedes me customer identification num‐
R
ber
Reason for the initiation of the call
R
Language set in the multimedia system
R
mes‐
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