Troubleshooting; Fault, Cause And Remedy; Sheath Fluid, Waste And Other Fluids; Calibration And Count Check Beads (Low, Medium, High) - SYSMEX CyFlow Cube 6 V2m Operating Manual

7 Troubleshooting

7 Troubleshooting

7.1 Fault, cause and remedy

If the fault you are experiencing is not described or the remedy could not solve your
problem, please contact your local Sysmex representative.

7.1.1 Sheath Fluid, waste and other fluids

Fault
Sample flow is very slow or
is not running
Sample flow is very fast
even with low speed

7.1.2 Calibration and Count Check Beads (low, medium, high)

Fault
The result of Count Check
Beads (low, medium, high)
measurement is not within ±
10% range of the lot-specific
concentration stated on the
bottle
32
Remedy
Check that the Waste bottle is closed properly and that
the bottle is not cracked.
Check all visible tubes and make sure that they are not
pinched.
Make sure that no air bubbles are trapped in the Inline
Filter of the Sheath Fluid bottle.
Check the connection of the Sample tube to the Sample
port. Decant sample to another tube and measure again.
Perform priming procedure.
Perform cleaning procedure.
Shut down the device, including the Power switch on the
back side of the device. Wait 3–5 minutes and re-start
the system.
Check the speed settings.
Change the Inline Filter in the Sheath Fluid bottle.
Check if the visible Sheath Fluid tubing is pinched or
blocked.
Shut down the device, including the Power switch on the
back of the device. Wait 3–5 minutes and re-start the
system.
Check the speed settings.
Remedy
Shake the bottle vigorously (e.g. by vortexing) and repeat
the measurement.
Check the date of expiry of the Count Check Beads (low,
medium, high).
Perform a priming procedure.
Perform a cleaning procedure.
CyFlow™ Cube 6 V2m | Operating Manual | February 2020