Troubleshooting; Fault, Cause And Remedy; Sheath Fluid, Waste And Fluids - SYSMEX CyStain VitalCount Manual

5 Troubleshooting

5.1

Fault, cause and remedy

If the fault you are experiencing is not described or the remedy could not solve your
problem, please contact your local Sysmex representative.
NOTICE
User Privileges
Options for troubleshooting depend on the user privileges. Controls for
lasers, gain, flow rate and trigger parameter are only available at Main User
level or above.
5.1.1

Sheath Fluid, waste and fluids

Fault
Sample flow is very slow or
is not running
Sample flow is very fast even
with low flow rate
CyStain™ VitalCount QC Procedure | QC Manual | June 2021
Remedy
Check the flow rate settings.
Check that the Waste bottle is closed properly and that the
bottle is not cracked.
Check all visible tubes and make sure that they are not
pinched.
Make sure that no air bubbles are trapped in the Inline
Filter of the Sheath Fluid bottle.
Perform priming procedure.
Perform cleaning procedure.
Shut down the device, including the Power switch on the
back side of the device. Wait 3-5 minutes and restart the
system.
Check the speed settings.
Change the Inline Filter in the Sheath Fluid bottle.
Check if the visible Sheath Fluid tubing is pinched or
blocked.
Shut down the device, including the Power switch on the
back of the device. Wait 3-5 minutes and re-start the
system.
5 Troubleshooting
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