Guest Mailboxes And Hospitality Features; Guest Mailbox - Synectix EZ VMS Lite User Manual

3.0

Guest Mailboxes and Hospitality features

This section describes the options available to the Guest staying at the Hotel to retrieve
his/her messages, reply or delete the messages etc.
The Guest room phones are pre-programmed with a speed dial key which is set to dial
the required digits to access the voice mail hunt group extensions followed by the digits
for the mailbox login string.
The guest is automatically logged in to his / her mailbox and may access their messages
without having to enter a password.
3.1

Guest Mailbox

Once the Guest is logged into their mailbox, the EZ VMS Lite plays the number of new
(unread) and saved (already read) messages that they have in their mailbox. Then EZ
VMS Lite prompts you with:

Press 1 to Listen to New Messages (3.1.1)
(If there is no New Message, this prompt is not played)

Press 2 to Listen to Saved Messages (3.1.2)
(If there is no Saved Message, this prompt is not played)

Press 4 for Mailbox Options. (3.1.4) [If enabled by the Administrator]

Press 6 for Wake up Call Options. (3.1.6)

Press 7 to Undelete a Message. (3.1.7)
3.1.1 Listen to New Messages
After the guest presses 1 to listen to new message(s), EZ VMS Lite plays the first new
message along with date and time stamp and prompts them with the following options:

Press 1 to Save the Message

Press 2 to Play the Next Message

Press 3 to Delete the message

Press 4 to Replay the Current Message

Press 6 to Play Date & Time Stamp
Save Message: The message may be saved by pressing 1. If the guest skips to the next
message after listening to the new message partially or fully, it is regarded as a saved
message, even though the guest did not press 1 to save the message.
Play Next Message: This option plays the next message if there is one more new
message. If the guest presses 2, the next new message is played and the same options
are available as before. If there are no more new messages, the unit prompts with "This
is the last message".
EZ VMS Lite
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