Operating Basics - Synectix EZ VMS Lite User Manual

EZ VMS Lite
You will need another extension with a phone from which you can call into the EZ VMS
Lite to go through the functional check. Ascertain the extension numbers of the EZ VMS
Lite and call into it from the phone. The unit should pick up the call and start playing the
Main greeting.
If the EZ VMS Lite does not pick up the call, check the extension into which the EZ VMS
Lite is plugged in by plugging that extension into a regular phone instrument. The
extension may be faulty or you may be calling some other extension number.
Once the unit picks up and answers the call, listen to the voice message and dial an
extension number while the unit is playing the Main greeting. Confirm that the unit
transfers the call to the extension that you had dialed. If a fax call is routed to the unit, it
transfers the call to the fax extension, if programmed. If no digits are dialed, it transfers
the call to the operator extension programmed in the unit. As long as the unit remains
off hook, the PORT lamp of that port glows steadily.
Check similarly by calling into all the 4 ports of the unit and confirm that all the ports are
working properly. If these basic functions worked properly, go into programming mode
and set all the other parameters to suit your site.

Operating Basics

The EZ VMS Lite has several built-in features. To make the best use of these features, it
is necessary to understand the working of the unit as well as some features of your PBX
and the site where it is being installed.
Please note that the EZ VMS Lite comes with factory recorded default prompts, the Main
Greeting, Welcome message for the Guests, Wake up call greeting. These greetings once
recorded over cannot be retrieved. The default greetings may be recorded over in any
order and as many times as desired.
The default parameters have been designed to work straight away for most of the
installations. However, some sites may require additional programming. The Hook Flash
duration, Delay after Hook flash and Extension Length parameters are required to be
programmed correctly before calls may be transferred to any of the extensions or
mailboxes.
The unit accepts any digits that are dialed while the MAIN greeting is being played. If no
digits are dialed till the greeting is over, the unit transfers the call to the Operator
depending on the current mode of operation.
In the Fully Supervised or the Semi Supervised mode of operation, when a caller
encounters a BUSY or INVALID or NO-ANSWER from an extension, they have the option
of leaving a message for that extension (if that extension has a mailbox assigned to it).
If that extension does not have a mailbox assigned to it, they may transfer the call to the
Operator.
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