Synectix EZ VMS Lite User Manual page 27

EZ VMS Lite
Mailbox Login String: This is the string to be dialed by a user to gain access to his/her
mailbox. This string may also be programmed as a Speed Dial Key on the user's phone to
allow single key access to his/her mailbox.
You may enter maximum 16 characters using the special entry method as before. You
may accept the string by pressing 1 or cancel & return to previous menu by pressing 9.
Example: If the actual string is *#<Extn>, enter ** *2 *3
Busy / No answer strings : The Busy / No answer strings is a stream of characters sent by
the PBX to the EZ VMS Lite to signal the status of a call which was transferred by the EZ
VMS Lite earlier.
This method of signaling is required when the normal call transfer is done in the Blind
mode, where the EZ VMS Lite dials the extension and hangs up. In such cases the PBX
calls the EZ VMS Lite and sends the appropriate string to inform the unit that this is a call
that was transferred earlier and is now being transferred back to it because the called
extension was busy or there was no answer from it. The unit plays the appropriate
message back to the original caller after decoding the string sent by the PBX.
Some PBX's use two different strings for each type i.e. two Busy strings and two no-
answer strings. In such cases, you may program an Alternate Busy / No answer string in
the EZ VMS Lite.
Maximum number of digits allowed = 16.
Busy String: E.g.: *52<Extn>. Enter ** 5 2 *3
Alternate Busy String: E.g.: *53<Extn>. Enter ** 5 3 *3
No-Answer String: E.g.: *54<Extn>. Enter ** 5 4 *3
Alternate No-Answer String: E.g.: *55<Extn>. Enter ** 5 5 *3
Hang-up String: This is a string that may be sent by the PBX at any time during the call
that is already in progress, to signal the EZ VMS Lite that the caller has hung up and
hence this call may be terminated. Example: ###. Enter *2 *2 *2
Invalid String: E.g.: *56<Extn>. Enter ** 5 6 *3
Note: If only the Busy string is programmed and the No-Answer string is left blank, the
EZ VMS Lite prompts back "The person is not available" when the extension returns a
Busy string. This is normally required to be done when the PBX returns the same string
for both Busy or No answer and the unit has no method of distinguishing between the
two.
1.5.1.7 Transfer & Retrieve Strings:
Normally, a call is transferred by hook flashing to put the caller on hold and then dialing
the extension number, to which the call is to be transferred; and to retrieve this call,
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