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2. TROUBLE SHOOTING
Issue
Air loss after long term storage
or riding.
Air loss after short time.
Tiny amounts of oil or grease on
the outside.
Tiny amounts of oil on the
rebound wheel or on the end cap.
Shock loses oil in the area of the
rebound wheel.
Shock makes slight flowing sound
(effect changes depending on the
rebound adjustment).
Shock makes "smacking"
sound.
The rebound does not work.
The lockout does not work.
Reason
Normal effect. The shock can lose
about 1-2 bar per month.
Quadring, wiper or guide band of
the air chamber is worn.
Wrong grease used.
Air chamber is damaged.
The outer surface of the oil
chamber is damaged / scratched.
Normal residue from installation
or operation.
None - normal residue from
assembly.
O-ring of the lockout pin is
damaged.
Normal effect (damping effect of oil and bores).
Air inside the oil chamber.
The rebound pin is stuck.
The remote cable is not adjusted
correctly.
The sealing of the damping piston
is worn or damaged.
The lockout cap does not close
completely.
Only trunnion mount shocks:
Dirt between lockout shaft and
rebound wheel or between
rebound wheel and end cap.
R 535 ONE Technical Manual V2021.10
Solution
Inflate the air chamber and
perform standard set up.
Change the sealings of the air
chamber seal kit. See "3.5 Small
Service" on page 9.
Disassemble and clean the inner
surface of the air chamber and the
oil chamber tab.
Grease the inner surface of the air
chamber, the oil chamber tab and
the wiper using Slick Honey Bike
Grease.
See"3.5 Small Service" on page
9.
Change the air chamber.
Full service necessary.
Contact a DT Swiss service center.
Clean the shock with a damp cloth
after each ride.
Clean the area and check again
after a while. If this area is oily
again, a full service is necessary.
Contact a DT Swiss service center.
Full service necessary.
Contact a DT Swiss service center.
Full service necessary.
Contact a DT Swiss service center.
Full service necessary.
Contact a DT Swiss service center.
Adjust the remote cable via the
knurled wheel.
Full service necessary.
Contact a DT Swiss service center.
5
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