Contact - SMA POWER REDUCER BOX User Manual

15 Contact

15 Contact

If you have technical problems concerning our products, contact the SMA Service Line. We require
the following information in order to provide you with the necessary assistance:
• Information on the Ethernet network used
• Information on the PV plant
• The "prb.cfg" configuration file and the log file from the SD card
• Firmware versions of the Power Reducer Box and the connected Sunny WebBoxes
SMA Solar Technology AG
Sonnenallee 1
34266 Niestetal, Germany
www.SMA.de/en
SMA Serviceline
Inverters: +49 561 9522 1499
Communication: +49 561 9522 2499
Fax: +49 561 9522 4699
E-Mail: Serviceline@SMA.de
76 REDUCERBOX-BA-en-16
SMA Solar Technology AG
User Manual